Service_Instructions_XM_Series.pdf
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XM Series Counter Service Scales
Service Instructions ENGLISH
ABR35-000511-AA
*AWT35-000511*
26-05-2010
©Avery Berkel, 2010. All rights reserved. The information contained herein is the property of Avery Berkel (a division of ITW Ltd) and is supplied without liability for errors or omissions. No part may be reproduced or used except as authorized by contract or other written permission. The copyright and the foregoing restriction on reproduction and use extend to all media in which the information may be embodied. Trademarks and acknowledgements Avery Berkel is a registered trademark in certain jurisdictions. All brands and product names used within this document are trademarks or registered trademarks of their respective holders. IMPORTANT When programming or configuring the equipment you must ensure that you comply with all relevant standards and legislation. The example settings given in this book may not be legal for trade with the public.
Contents page no.
1 Safety 1.1
Installation and service
8
1.1. 1. 1.1 1
Safe Sa fe ha han ndl dlin ing g
8
1.1. 1. 1.2 2
ESD ES D pr prec ecau auti tion ons s
8
1.1.3 1. 1.3
Elect Ele ctri rica call in inst stal alla lati tion on
8
1.1. 1. 1.4 4
Risk Ri sk of el elec ectr tric ic sh shoc ock k
8
1.1. 1. 1.5 5
Serv Se rvic ice e pr prec ecau auti tion on
9
1.1. 1. 1.6 6
Repl Re plac acin ing g ba batt tter erie ies s
9
2 Product Overview 2.1
Documentation
12
2.2
Scale configuration options
13
2.2. 2. 2.1 1
XM se seri ries es mo mode dels ls
13
3 Scale Installation 3.1 3.1.1
Connections and power up/down Location
16 16 16
3.2
Cable management
17
3.3
Fitting the XM200 angle display bracket
18
3.4
Front bezel
19
3.4.1 3.5
Adjjustme Ad men nt Peripheral devices
19 19 20
3.5. 3. 5.1 1
Wire Wi rele less ss (R (RF) F) de devi vice ce
20
3.5. 3. 5.2 2
Othe Ot herr pe peri riph pher eral als s
20
3.6
Calibration
21
3.6. 3. 6.1 1
Serv Se rvic ice e sw swit itch ch ac acce cess ss
21
3.6.2
Loadcell
22 22
3.6. 3. 6.3 3
Grav Gr avit ity y se sett ttin ings gs
22
3.6.4
Printer
22
3.6.5 3. 6.5
Touc To uchs hscr cree een n ca cali libra brati tion on
23
3.7
Power up sequence
25
3.7.1
Warrm star Wa artt
25
3.7.2
Cold start
25
3.8
Customer hand over
26
3.8. 3. 8.1 1
Leve Le vell llin ing g th the e sc scal ale e
26
3.8.2 3. 8.2
Chang Ch anging ing th the e key keybo board ard in inse sert rt
26
3.8.3 3. 8.3
Chang Ch anging ing la labe bell an and d re rece ceip iptt ro roll lls s
27
3.8. 3. 8.4 4
Prin Pr inte terr cl clea eani ning ng
28
XM series Service Instructions
3
3.8.5
Scale cleaning
29
4 Service Procedures 4.1
Tools
32
4.2
Weigh plate, cross and top cover
33
4.2.1 4.3
Removing the weigh plate, cross and top cover Printer servicing
33 34
4.3.1
Removing the print head
34
4.3.2
Removing the printer chassis
35
4.3.3
Removing the printer roller
37
4.3.4
Removing the label low and label gap sensors
39
4.3.5
Printer controller PCB and loom ID tags
40
4.4
Front bezel and housing
41
4.4.1
Removing the mainboard
41
4.4.2
Removing the operator display
44
4.4.3
Removing the keyboard
44
4.4.4
Touch screen assembly
45
4.4.5
Removing the speaker
45
4.4.6
Removing the bezel rear assembly
46
4.5
Power supply unit
47
4.6
Loadcell
48
4.6.1
Removing the service switch
49
4.6.2
Removing the inclinometer
49
4.7
Rear housing
50
4.7.1
Removing the customer display assembly
52
4.7.2
Removing the display
54
4.7.3
Removing the rear head-up assembly XM200 models
55
4.7.4
XM400 Removing the front bezel assembly
56
4.8
Front housing
57
5 Service Mode 5.1
Service mode overview
60
5.2
Entering and exiting service mode
61
5.3
Diagnostics
62
5.3.1
Initialise
62
5.3.2
Weighing
62
5.4
Service configuration
63
5.4.1
Configuration banks
63
5.4.2
Service setup
68
6 Schematics and Wiring 6.1
4
Schematic and wiring details
70
XM series Service Instructions
6.1.1
External connections
70
6.1.2
Internal connections
71
6.2
Modules
79
6.2.1
Mainboard
79
6.2.2
Printer controller
80
6.2.3
LVDS
81
6.2.4
Logo
81
6.2.5
Power supply unit
82
7 Software updates 7.1 7.1.1 7.2 7.2.1 7.3
Updating software Software update methods Test report XM application software Imaging utility
84 84 85 85 86
7.3.1
Accessing the Imaging Utility
86
7.3.2
Backup menu
87
7.3.3
Restore options
88
7.4
Memory
89
8 Communications 8.1
Networks
92
8.1.1
Scale networks
92
8.1.2
Network protocol
93
8.1.3
File sharing
93
Network setup
94
8.2 8.2.1
Network setup - wired
94
8.2.2
WLAN Network setup - RF comms (optional)
95
8.3 8.3.1
Network failure Network reconciliation
97 97
9 Preventative maintenance 9.1
XM series Service Instructions
Checklist
100
5
Safety
Safety
1
This chapter contains information about possible hazards and precautions you should take to minimize any risk.
Contents 1.1, Installation and service 1.1.1, Safe handling 1.1.2, ESD precautions 1.1.3, Electrical installation 1.1.4, Risk of electric shock 1.1.5, Service precaution 1.1.6, Replacing batteries
XM series Service Instructions
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1.1 Installation and service
1.1
Safety
Installation and service Installation and maintenance of the equipment must only be carried out by trained and authorised personnel.
1.1.1
Safe handling
When lifting, moving or supporting the machine, take its weight into consideration. To avoid the risk of the machine falling, where applicable, ensure that it is placed securely on a flat and level surface. Do not use the front bezel or cross to handle the scale
1.1.2
ESD precautions
When handling printed circuit boards and electronic components: wear an antistatic wrist strap. ensure all electronic components/boards are stored appropriately. Use conductive/ antistatic work surfaces and packaging.
1.1.3
Electrical installation
The mains lead must be connected to a supply outlet with a protective earth contact. The electrical supply at the socket outlet must provide over current protection of an appropriate rating. Pluggable equipment must be installed near an easily accessible socket outlet. Permanently connected equipment must have a readily accessible disconnect device incorporated in the fixed wiring.
1.1.4
Risk of electric shock
To avoid the possibility of electric shock or damage to the machine, always switch off the machine and isolate it from the power supply before carrying out any routine maintenance Always completely isolate the machine from the power supply before: removing the machine covers. performing any routine maintenance. cleaning the machine. XM series Service Instructions
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1.1 Installation and service
1.1.5
Safety
Service precaution
When the covers are removed, do not apply power to the unit unless specifically instructed to do so in this handbook. When working on live equipment, take great care, use insulated tools and test equipment, and do not work alone. When testing or fault finding, use extreme care. Ensure that any test equipment used is in good condition and capable of withstanding the existing voltages. All tools used must have insulated handgrips. Test probes and jumper leads must be in good condition with adequate insulation. Test probes with claw ends and jumper leads must not have insecure parts that may fail during use.
1.1.6
Replacing batteries
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
XM series Service Instructions
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Product Overview
Product Overview
2
This chapter contains information on the models available in the XM series and lists the documentation relevant to XM Series System scales.
Contents 2.1, Documentation 2.2, Scale configuration options 2.2.1, XM series models
XM series Service Instructions
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2.1 Documentation
2.1
Product Overview
Documentation Document title
Part number
Quick User Guide - multilingual
English, German, French, Dutch, Spanish, Italian Danish, Norwegian, Swedish, Finnish, Estonian, English Latvian, Lithuanian, Hungarian, Romanian, Portuguese, English Slovenian,Croatian, Czech, Slovakian, Polish, English Russian, Ukrainian, Bulgarian, Greek, Turkish, English
ABR35-000416 ABR35-000486 ABR35-000487 ABR35-000488 ABR35-000489
User Instructions - electronic format only
English German French Dutch, Spanish Italian
ABR35-000520 ABR35-000518 ABR35-000514 ABR35-000519 ABR35-000516 ABR35-000517
Illustrated Parts List - electronic format only
ABR35-000510-AA
XM series Service Instructions
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2.2 Scale configuration options
2.2
Product Overview
Scale configuration options 2.2.1
XM series models XM100 Monobloc Cassette label/receipt printer in base Standard15kg AVR Options 30kg x 5g, 6kg AVR
XM200 Tower mounted customer display Cassette label/receipt printer in base Self service scale Cassette label/receipt printer in base Standard 15kg AVR Option 30kg x 5g
XM400 Two piece scale with tower mounted adjustable colour touch vendor display. Cassette label/receipt printer in base 15kg AVR
XM series Service Instructions
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2.2 Scale configuration options
Product Overview
XM600 System printer Cassette label/receipt printer in base Integrated adjustable colour touch vendor display Optional colour customer display and connection pack. 15kg AVR
XM series Service Instructions
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Scale Installation
Scale Installation This chapter provides information you may need for installing the scale
3
Contents 3.1, Connections and power up/down 3.1.1, Location 3.2, Cable management 3.4, Front bezel 3.4.1, Adjustment 3.5, Peripheral devices 3.5.1, Wireless (RF) device 3.5.2, Other peripherals 3.6, Calibration 3.6.1, Service switch access 3.6.2, Loadcell 3.6.3, Gravity settings 3.6.4, Printer 3.6.5, Touchscreen calibration 3.7, Power up sequence 3.7.1, Warm start 3.7.2, Cold start 3.8, Customer hand over 3.8.1, Levelling the scale 3.8.2, Changing the keyboard insert 3.8.3, Changing label and receipt rolls 3.8.4, Printer cleaning 3.8.5, Scale cleaning
XM series Service Instructions
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3.1 Connections and power up/down
3.1
Scale Installation
Connections and power up/down Important:XM series machines should be connected to the mains power supply before connecting USB/ethernet cables
WIFI connector
A USB data device
ON/OFF switch
3.1.1
Location
Scales should be located on a firm, level surface in a draught free environment.
Figure 3.1
Typical counter installations
The scale has an inclinometer bolted to the loadcell assembly. If the scale is out of level by more than 5° the ValuMax indicator will show a red cross in the display screen status bar. The scale has four levelling feet to enable manual levelling up to 10mm.
XM series Service Instructions
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3.2 Cable management
3.2
Scale Installation
Cable management XM100 Cable clips are provided in the installation kit for ensuring that cables do not become loose during use or cleaning of the scale. Use whichever size is appropriate to clip the cables to the scale.
XM600 Power supply lead clamping.
XM series Service Instructions
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3.3 Fitting the XM200 angle display bracket
3.3
Scale Installation
Fitting the XM200 angle display bracket All XM200 machines are shipped with the optional angle bracket which allows the display to be fitted at 90° to its normal position.
1.Remove the seal and screw securing the rear moulding and the column trim.
2.Slide the two covers up together to remove them from the column. Take care that the loom feeds through the space in the rear moulding.
3.Fit the angle bracket in the orientation required taking care to feed the loom through the space provided. 4.Connect the loom and slide the head moulding onto the angle bracket.
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3.4 Front bezel
3.4
Scale Installation
Front bezel 3.4.1
Adjustment 1.To raise the front bezel assembly, lift gently just using finger pressure, until it locates on the ratchet at the desired angle.
2
1
2.To lower the front bezel, press the red lever located on the underside of the assembly and lower it until it locates on the ratchet at the desired angle.
2
Insert cover
Inserting the programmable keyboard overlay. 1.Open the keyboard overlay holder by pushing down on the clip. 2.Lower the holder and 2
3. remove/replace the keyboard overlay.
1
3
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3.5 Peripheral devices
3.5
Scale Installation
Peripheral devices 3.5.1
Wireless (RF) device Dedicated USB connection for WiFi device.
3.5.2
Other peripherals
Three USB connectors on the underside of the scale are provided for peripherals such as: a hand scanner a cash drawer a wrapper.
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3.6 Calibration
3.6
Scale Installation
Calibration 3.6.1
Service switch access 1.Turn the cover plate latch to unlock the access cover plate.
2.Break the paper seal and remove both the paper seal and the sealing plate.
XM series Service Instructions
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3.6 Calibration
Scale Installation
3.Press the service switch (use a piece of stiff wire such as a paper clip).
3.6.2
Loadcell
1. Select Setup Mode from the menu bar 2. Select Service Mode 3. Select Engineer and enter the pin (9381) in the appropriate field. 4. Select Calibration You will see the message ‘Empty Pan’, ‘Press continue when ready’. 5. Follow the instructions displayed on screen. 6. When you see the message ‘Deactivate service switch’, press the service switch again.
3.6.3
Gravity settings
If you are calibrating the scale at a site other than one in the same gravity zone as the previous calibration or the manufacturing site you must enter the site gravity value. 1. Select Setup Mode from the menu bar 2. Select Service Mode 3. Select Engineer and enter the pin in the appropriate field. 4. Select Gravity. 5. Follow the instructions displayed on screen.
3.6.4
Printer
There are three sensors that will need to be calibrated if the main board is changed. They are the: label gap sensor take up sensor media sensor. The scale measures the amount of paper remaining on a roll and presents this information on the vendor display
XM series Service Instructions
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3.6 Calibration
Scale Installation
You will need to be in the Printer Setup function to be able to calibrate these sensors. Each calibration function has on-screen instructions. 1. Select Setup Mode from the menu bar 2. Select Service Mode 3. Select Engineer and enter the PIN in the appropriate field. 4. Select Service Setup 5. Select Printer Setup 6. Select Calibrate Sensors
Label gap sensor 1. Select Calibrate Gap Sensor 2. Follow the on-screen instructions.
Take up sensor 1. Remove cassette 2. Select Calibrate take Up Sensor 3. Rotate the take up spool clockwise as far as it will go and hold it. 4. Touch Continue on the display screen. 5. Release the take up spool and replace the cassette.
Media sensor 1. Select Calibrate Media Sensor 2. Follow the on-screen instructions.
3.6.5
Touchscreen calibration
You will find the touchscreen calibration function in Manager Mode. Note: You can also access the touchscreen calibration by holding down the menu bar key for approximately 10 seconds from the product selection screens. When the key is released the scale goes into touchscreen calibration. 1. Ensure that the touchscreen is in the position in which it will be used during normal operation. 2. Select Setup Mode from the menu bar 3. Select Manager Mode. 4. Select Machine Setup 5. Select Touchscreen Calibration
XM series Service Instructions
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3.6 Calibration
Scale Installation
6. Follow the on-screen instructions, touching the crosshairs in each position that they appear. Note: Touch the crosshair for about one second to give the software time to register the position.
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3.7 Power up sequence
3.7
Scale Installation
Power up sequence 3.7.1
Warm start
When the scale is powered up and switched on, communications are opened with all other scales in the network via the ISC channel. If the scales is configured as a client it will: periodically attempt to connect to other scales in the network if the connection is missing. compare its database with the server’s database. if necessary, copy the server database to itself. start its status checking process. trade as normal.
3.7.2
Cold start
You will need to cold start a scale if you have replaced the main board or you are installing a ‘clean scale’ straight from the factory. When the scale ‘powers up’ you will be prompted to enter: the host (computer) name the standard IP address/hostname for the scale the scale’s role, e.g. client, server The scale then goes through the warm start procedure.
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3.8 Customer hand over
3.8
Scale Installation
Customer hand over When installing a scale at a customer site always ensure that the customer knows the best way to look after and maintain the scale on a regular basis to for trouble free use.
3.8.1
Levelling the scale
The scale has four adjustable feet to enable manual adjustment of the scale.
levelling foot
When the scale is operating the ValuMax levelling compensation system provides accurate weighing even when the scale is not level (up to 5 degrees from horizontal). An icon is displayed in the status bar to indicate that ValuMax is operating. A screen message indicates by how much the screen is out of level and where.
3.8.2
Changing the keyboard insert 1.Open the keyboard overlay holder by pushing down on the clip. 2.Lower the holder and
2
3. remove/replace the keyboard overlay.
1
3
XM series Service Instructions
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3.8 Customer hand over
3.8.3
Scale Installation
Changing label and receipt rolls 1.Pull the red handle until it clicks and then pull out the cassette to remove it from the machine. Ensure that the locating pin is aligned correctly with the cassette.
1
1.Remove the old label roll core. 2.Check that the new label roll is of the right type and size and insert the roll into the cassette.
2
label roll guide paper width guide
XM series Service Instructions
3.Remove approximatelt 40cm of label/paper and feed the paper over the rewind spindle under the paper guide bar then over the paper guide.
27
3.8 Customer hand over
Scale Installation
4. Adjust the paper width guide to fit the width of the labels and the label roll guide to retain the roll on the hub.
5.Replace the cassette ensuring that it is correctly located. Push in the red handle. If the cassette is not fully located you will see a message on the screen.
3.8.4
Printer cleaning Clean the cassette front plate using a clean cloth moistened with water containing a small amount of mild detergent
Print head We recommend that the print head is cleaned daily in order to ensure maximum life and to maintain the print quality. The print head should be cleaned using the specified head cleaning kit available from your Avery Berkel supplier. Always follow the instructions on the cleaning kit.
XM series Service Instructions
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3.8 Customer hand over
3.8.5
Scale Installation
Scale cleaning
CAUTION: Harsh abrasives, solvents, scouring cleaners and alkaline cleaning solutions, such as washing soda, should not be used especially on the display windows. Under no circumstances should you attempt to wipe the inside of the machine. The exterior may be wiped down with a clean cloth moistened with water containing a small amount of mild detergent (washing up liquid).
Cleaning the touchscreen Use a mild detergent sprayed onto a damp cloth. Fold the cloth several times to avoid applying undue pressure to the screen. Do not spray the detergent directly onto the screen. Do not use sharp objects such as screwdrivers, knives, pens or fingernails which may damage the screen.
XM series Service Instructions
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Service Procedures
Service Procedures This chapter describes common service and maintenance procedures.
4
Contents 4.1, Tools 4.2, Weigh plate, cross and top cover 4.2.1, Removing the weigh plate, cross and top cover 4.3, Printer servicing 4.3.1, Removing the print head 4.3.2, Removing the printer chassis 4.3.3, Removing the printer roller 4.3.4, Removing the label low and label gap sensors 4.3.5, Printer controller PCB and loom ID tags 4.4, Front bezel and housing 4.4.1, Removing the mainboard 4.4.2, Removing the main board 4.4.2, Removing the operator display 4.4.3, Removing the keyboard 4.4.4, Touch screen assembly 4.4.5, Removing the speaker 4.4.6, Removing the bezel rear assembly 4.5, Power supply unit 4.6, Loadcell 4.6.1, Removing the service switch 4.6.2, Removing the inclinometer 4.7, Rear housing 4.7.1, Removing the customer display assembly 4.7.2, Removing the display 4.7.3, Removing the rear head-up assembly XM200 models 4.7.4, XM400 Removing the front bezel assem bly 4.8, Front housing
XM series Service Instructions
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4.1 Tools
4.1
Service Procedures
Tools In order to carry out the service and maintenance procedures in this book you will need the following tools: Torque wrench Magnetic screw drivers Torx drivers Hexagon socket wrenches Cross head drivers
XM series Service Instructions
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4.2 Weigh plate, cross and top cover
4.2
Service Procedures
Weigh plate, cross and top cover 4.2.1
Removing the weigh plate, cross and top cover 1
1.Lift off the weigh plate. 2.Remove the rubber bung from the cross and undo the two socket head bolts securing the cross. 3.Remove the cross. To remove the cover:
2
4
5
3
4.Remove the service switch access cover. 5.Remove the nine bungs and screws securing the top cover. To replace the weigh plate, cross and top cover reverse the procedure for removing them. Important:When refitting the cross ensure that it lines upwith the edged indicator triangles on the top cover. Failure to do so may cause incorrect weighings. CAUTION: When replacing the top cover, take care not to trap the loom from the printer controller board to the logo board between the front cover and the top cover.
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4.3 Printer servicing
4.3
Service Procedures
Printer servicing 4.3.1
Removing the print head
CAUTION: Do not remove the printer head while the scale is powered on. Note: Printer door/cassette assembly already removed. If the cassette ticket mouth is damaged the complete assembly must be replaced.
1.Use a screw driver to lever/unclip the printer head. 2.Pull out the printer head.
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4.3 Printer servicing
4.3.2
Service Procedures
Removing the printer chassis
Preparation Note: Printer door/cassette assembly already removed.
1.Disconnect the printer stepper motor loom. 2.Remove the fixing screw.
2
3*
3.(XM100) Loosen the rear cover screw and mover the rear cover slightly out of the way. (XM200/XM400) Remove rear cover/column assembly.
3*
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4.3 Printer servicing
Service Procedures
4.Disconnect stepper motor loom from printer.
5.Disconnect ribbon cable loom from printer (not from printer board).
Removal 6.Slide the printer chassis towards the back of the machine and lift it out.
2
1
XM series Service Instructions
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4.3 Printer servicing
4.3.3
Service Procedures
Removing the printer roller
Note: Printer door/cassette assembly already removed.
1.Remove the three screws and the end cap.
2.Remove the bush and keep it for fitting to the new roller.
3.Remove the roller using pliers while holding the drive gear in place. 4.Remove the bush from the other end of the roller and keep it for fitting to the new roller.
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4.3 Printer servicing
Service Procedures
5.Insert the new roller. 6.Replace the bush with the flat edge facing directly downwards as shown in the illustration.
7.Replace the second bush with the flat edge facing directly downwards as shown in the illustration.
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4.3 Printer servicing
4.3.4
Service Procedures
Removing the label low and label gap sensors
Note: Printer door/cassette assembly already removed.
Label gap sensor 1.Remove the printer chassis see page 35. 1 3
2.Disconnect the printer ribbon cable from the printer board. 3.Disconnect the other ribbon cable from the take up motor.
2
4.Cut the tie wrap from around the looms. 5.Disconnect the two motor looms and the label gap sensor loom from the board.
3 2
6.Remove the four torx screws securing the motors and heat sink and remove the motors and heat sink. 7.Remove the label gap sensor. Take care when feeding the sensor loom through the cable gap in the chassis.
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4.3 Printer servicing
Service Procedures
1.Remove the torx screw securing the label gap sensor. 2.Remove the label gap sensor. Take care when feeding the sensor loom through the cable gap in the chassis.
1
1
2
Label low sensor 1. Remove the two torx screws securing the label low sensor and disconnect the loom from the printer interface board.
4.3.5
Printer controller PCB and loom ID tags J7
J6 J1
J5 J3 J4
XM series Service Instructions
ID
Loom
J1
Main motor
J3
Media sensor
J4
Take Up torque sensor
J5
Label Gap sensor
J6
Take Up motor
J7
Cassette micro-switch
40
4.4 Front bezel and housing
4.4
Service Procedures
Front bezel and housing Important:When the main board is replaced:. make a backup of the scale configuration and product data. remove the SD and keep it safely to be inserted on the new mainboard the printer must be recalibrated
4.4.1
Removing the mainboard 1.Remove the three screws from the front of the bezel.
2
2.Flip the lid over taking care that the looms have enough movement to allow this.
1
3.Disconnect the four looms from the main board.
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4.4 Front bezel and housing
Service Procedures
1.Release the clips on the connector and
1
2.disconnect the display tail.
2
1
1.Disconnect all the looms.
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4.4 Front bezel and housing
Service Procedures
3
1.Remove the two screws securing the mainboard to the touchscreen assembly.
1
2.Slide the board out from under the clips and 3.lift the board off taking care not to damage the display tail.
2
Note: When the main board is replaced the printer must be recalibrated.
Important:When replacing the mainboard take care to thread the display tail through the mainboard and ensure that the tail is not trapped.
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4.4 Front bezel and housing
4.4.2
Service Procedures
Removing the operator display 1.Remove the main board as described in section 4.4.2, page 40. 2.Disconnect the display loom. 3.Remove the four screws securing the display carrier moulding to the touchscreen assembly and lift off the display.
4.4.3
Removing the keyboard 1.If the mainboard has not been removed, disconnect the two looms from the mainboard.
1 2
2.Remove the four screws securing the keyboard to the touchscreen assembly. 3.Lift off the keyboard.
3
1
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4.4 Front bezel and housing
4.4.4
Service Procedures
Touch screen assembly
Note: The touchscreen and bezel are only available as an assembly.
4.4.5
Removing the speaker 3
1.Disconnect the loom. 2.Prise open the clips and lift the speaker assembly free from them.
1
3. Remove the four screws securing the speaker to the bracket.
2 2
1
XM series Service Instructions
2
45
4.4 Front bezel and housing
4.4.6
Service Procedures
Removing the bezel rear assembly
4. Remove the two screws securing the front bezel assembly to the scale body and lift the bezel free.
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4.5 Power supply unit
4.5
Service Procedures
Power supply unit 1 A.Remove the screw securing the top cover. 1 B.Slide the top cover in the direction of the arrow. 1 C.Remove the cover.
2 A.Disconnect the mains power supply loom and the printer loom. 2 B.Remove the four screws securing the power supply unit and remove it from the cover base. Reverse the procedure when fitting the power supply unit.
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4.6 Loadcell
4.6
Service Procedures
Loadcell 1.Remove paper seal, seal and screw.
2.Slide cover in direction of arrow and lift the cover off.
3.Disconnect the loadcell and service switch looms.
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4.6 Loadcell
Service Procedures
4.Remove the four screws securing the loadcell and remove the loadcell assembly. Reverse the procedure when fitting the loadcell.
4.6.1
Removing the service switch 1.Disconnect the service switch loom from the loadcell assembly. 2.Remove the two screws securing the service switch. Reverse the procedure when fitting the service switch.
4.6.2
Removing the inclinometer 1.Disconnect the loom. 2.Remove the two screws securing the inclinometer to the loadcell. Reverse the procedure when fitting the inclinometer.
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4.7 Rear housing
4.7
Service Procedures
Rear housing Figure 4.1
Removing the rear cover
3 4
2
2
1
1. Loosen the rear cover screw. 2. Gently pull the rear cover away from left side moulding. 3. Remove the tie wrap. 4. Disconnect the display loom.
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4.7 Rear housing
Service Procedures
Removing the column assembly (200 and 400 models) (XM200 shown)
1.Release the customer display loom from the three cable clips. 2.Remove the hexagon cap screw and the recessed pan head screw.
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4.7 Rear housing
4.7.1
Service Procedures
Removing the customer display assembly
XM100 model 1.Remove the clips and 2.lift out the customer display.
2
Important:Do not lose the clips.
1
1
3.Cut the tie wrap and 4.disconnect the display loom.
2
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4.7 Rear housing
Service Procedures
XM200 and XM400 models Note: XM200 shown
1.Remove the two screws from the back of the customer display housing.
2.Unclip display from the moulding bezel and the display window.
1
3.Cut the tie wrap and 4.disconnect the display loom.
2
XM series Service Instructions
Note: If there is insufficient cable to enable you to disconnect it, ease the loom up out of the column until you have enough length of cable.
53
4.7 Rear housing
4.7.2
Service Procedures
Removing the display 1.Release the clips on the connector and 2.disconnect the display tail.
1
1
2
3.Slide the board backwards and lift it out.
1
3
2
4.Remove the display from the display carrier moulding.
Replacing the display Reverse the procedure for removing the display taking care not to trap the display tail loom.
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4.7 Rear housing
4.7.3
Service Procedures
Removing the rear head-up assembly XM200 models 1.Remove the seal and screw securing the rear moulding and the column trim.
2.Slide the two covers up together to remove them from the column. Take care that the loom feeds through the space in the rear moulding.
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55
4.7 Rear housing
4.7.4
Service Procedures
XM400 Removing the front bezel assembly 1.Remove the three screws from the front of the bezel. 2.Flip the lid up taking care that the looms have enough movement to allow this. 3.Disconnect the four looms from the main board. Note: To remove the main board follow the instructions in section 4.4.1, page 41.
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4.8
Front housing Removing front and left side cover
2
3
3 2 2
1
Remove the front bezel assembly (See Front bezel and housing on page 41). 1. Free the looms from the three cable clips holding them in position. 2. Remove the two screws securing the covers. 3. Remove the ‘L’ shaped front and side moulding.
4.8 Front housing
XM series Service Instructions
Service Procedures
58
Service Mode
Service Mode When programming the scale you must ensure that you comply with all relevant standards.The example settings given in this book may not be legal for trade.
5
Contents 5.1, Service mode overview 5.2, Entering and exiting service mode 5.3, Diagnostics 5.3.1, Initialise 5.3.2, Weighing 5.4, Service configuration 5.4.1, Configuration banks 5.4.2, Service setup
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5.1 Service mode overview
5.1
Service Mode
Service mode overview There are two levels of service mode: Full service access allows access to all service functions including scale calibration. Restricted service access Access is limited to non-secure service functions.
Service Mode
Configuration
Calibration
Gravity
Data Maintenance
Diagnostic Tests
Service Setup Database Table Selection
Gravity Settings Weighing
Initialise Machine Details
Warm Start
Cold Start Secure
Rebuild Totals
Non-Secure
Load Translations
Calibrate Sensors
Calibrate Gap Sensor
Figure 5.1
Printer Setup
Calibrate Media Sensor
Calibrate Media Sensor
Service Mode functions
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5.2 Entering and exiting service mode
5.2
Service Mode
Entering and exiting service mode There are two levels of service funtionality Restricted and Full service access. To use Restricted Service mode you do not need to break the weights and measures seal and activate the service switch. In restricted mode you can : configure non-secure scale functions change gravity settings run diagnostic tests load translations access data maintenance tables use service setup to calibrate printer settings and check machine details rebuild totals In full service mode you can: calibrate the scale onfigure secure scale functions Display the menu bar and then touch Setup Mode to go to the setup mode menu.
Full service access For full service access you will need to: 1. remove the access panel from the scale top cover 2. use a suitable tool to depress the service switch located on the loadcell assembly. See 3.6.1, Service switch access, page 21. Note: When you exit Service Mode you will be prompted to de-activate the service switch. Press the service switch again to de-activate it.
Restricted service access Service PIN Use the fixed numeric keys to enter the PIN when the PIN field is highlighted. The default service PIN is 9381.
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5.3 Diagnostics
5.3
Service Mode
Diagnostics 5.3.1
Initialise
Cold start Important:You should always take a backup of the scale data using MXTool before initiating a cold start. Selecting Cold Start will delete the scale database. The operating system then looks for the files mossysa and mossysb and if it can’t find them it creates them with some default settings For further information see 3.7.2, Cold start , page 24.
Warm start Selecting Warm Start will initiate the same power up sequence as if the scale is switched off and on. For further information see 3.7.1, Warm start , page 24.
5.3.2
Weighing
On completion of the weighing test you will see the weighing status display.
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5.4 Service configuration
5.4
Service Mode
Service configuration 5.4.1
Configuration banks
Service configuration options are split into two banks of data, secure and non-secure. Non -secure data may be edited through restricted access using the service PIN. Secure data may only be edited by accessing service through the service switch.
Secure configuration data Option
Default
Type
1
9
Capacity 0. 1. 2. 3. 4. 5. 6. 7. 8. 9.
User Defined 25lb x 1/8oz 30lb x 0.01 50lb x 0.01 6kg x 1g 6kg x 2g 6kg AVR 12kg x 2g 15kg x 5g 15kg AVR
10. 25kg x 5g 11. 30kg x5g 12. 30kg AVR 13. 30lb/15kg 14. 60kg x 20g 15. 150kg x 50g 16. 300kg x 100g 17. 60kg x 10g
2
Tare System 0. 1. 2. 3.
Free Free, Graduated Free, Cumulative, Graduated Free, Cum, Grad, Proportional
4. 5. 6. 7.
3
0
Free, Stored Free, Graduated, Stored Free, Cum, Grad, Stored Free, Cum, Grad, Prop, Stored
Tare Display
0
Weight Filter
2
0. Negative weight display 1. Separate Tare & Negative Weight 4 0. Settling time 0.25Hz 1. Settling time 0.50Hz
2. Settling time 1.00Hz 3. Settling time 2.00Hz
5
Unit Price 0. 6 Digit UP and TP 1. 6 Digit UP and TP, Dummy zero
6
2. 5 Digit UP, 6 Digit TP 3. 8 Digit UP and TP
Transaction Rounding 0. Round to nearest 1 1. Round to nearest 5
XM series Service Instructions
0
0
2. Round to nearest 10 3. Round to nearest 25
63
5.4 Service configuration
Service Mode
Option
Default
Type
7
2
Price Decimal Places 0. Unit Price = 0, Total Price = 0 1. Unit Price = 1, Total Price = 1 2. Unit Price = 2, Total Price = 2
8
3. Unit Price = 3, Total Price = 3 4. Unit Price = 0, Total Price = 1 5. Thousands Separators 0
Punctuation 0. Decimal Point 1. Comma
9
2. Arabic Inverted Comma 1
Currency Symbols 00. Custom 01. £ 02. $ 03. R 04. F (French) 05. Kr 06. DM 07. S 08. ƒ
10. Lit 11. P 12. E 13. K 14. M 15. D 16. RM 17. L 18. N$ 19. Esc
10
20. Pta 21. Rp 22. mk 23. ΔΡΧ 24. SR 25. z? 26. Kc 27. SK 28. kr 29. Dhs
30. Won 31. bt 32. Pts 33. EEK 34. Lt 35. € 36. Eur 37. R$ 38. B 39. C
40. Q 41. TL 42. F (Belg.) 43. BD 44. LE 45. JD 46. KD 47. LL 48. RO 49. QR
50. SR 51. YR 52. Ft 53. kn 54. Lm 55. Ksh 56. RON 57. ROL 58. LEI
0
Receipt Rounding 0. Round to nearest 1 1. Round to nearest 5
11
2. Round to nearest 10 3. Round to nearest 25
4. Round to nearest 50 5. Round to nearest 100 0
Dynamic Filter 0. Disabled 1. 1 division
12
2. 2 divisions 3. 3 divisions
4. 4 divisions 5. 5 divisions
Balance Key Range 0. ±2%
13
1. ±5%
+15% -5% Balance At Start up 0. Disabled
14
15
XM series Service Instructions
1
1. Enabled
Reduced Zero Tracking 0. Disabled
1
1. Enabled
Automatic Balance 0. Disabled
0
0
1. Enabled
64
5.4 Service configuration
Service Mode
Option
Default
Type
16
3
Tare Cancellation 0. None 1. Tare Key
2. Zero Key 3. Tare & Zero Key
17
0
Price Interlock/NTEP Operation 0. Disabled
1. Price & Tare
18
2. NTEP Operation 1
Receipt Total Currency Symbols 0. Disabled
1. Enabled
19
1
Minimum Prepack Weight 0. Disabled
1. Enabled
20
1
Prepack Allows Stored/Graduated Tares 0. Disabled
1. Enabled
21
1
Receipt Algorithms (Receipt/Display) Algorithm
Weighed
0| 1| 2| 3| 4|
1/1 1/1 1/1 1/1 1/1
A B C D E
22
n x (+ve Non-Weighed 1/1 1/1 n/1 n/1 n/1
n x (-ve Non-Weighed) 0/1 1/1 0/1 n/1 0/0
Receipt Formats
1
0. Standard format with heading line which includes tare weight. 1. No symbols line, symbols printed with transaction data. First line contains text and total price. Second line contains weight/multiplier and unit / item price. 2. As receipt format 1 except total price printed on third line for weighed. 3. Symbols line. First line contains text. Second line contains weight/multiplier, unit / item price and total price. 4. Each transaction contains its own symbols line. 5. USA receipt format. Identical to format 1 except that 'X' and 'Items' is replaced by '@' . 6. Australian receipt format. Identical to format 5 except description not allowed to intrude on the total prices column. 23
Net Weight 0. Grams
24
1. oz - lb/oz
USA Total Price Legend 0. Disabled
XM series Service Instructions
0
0
1. Enabled
65
5.4 Service configuration
Option
Service Mode
Default
Type
25
Back Calculation Of Unit Price 0. Disabled 1. Using Net Weight (100g)
26
2. Using Actual Weight 3. Using Net Weight (kg)
0
4. By Product Type 5. By PLU
Frequent Shopper Algorithm
0
Compute frequent shopper price from printed weight Compute frequent shopper price from back-calculated weight Compute frequent shopper price from saving and back-calculated weight Frequent shopper price scheme 3
Non secure configuration data Option
Type
1
Minimum Weight Disturbance 0. 1 Division 1. 4 Divisions 2. 10 Divisions
2
3
4
0
1. Enabled
Numeric Entry Timeout 0. Disabled
0
3. 20 Divisions 4. Return to below Portè Minimal
Bleep Behind Zero 0. Disabled
Default
0
1. Enabled
Product Recall Timeout
2
Value entered in 100ms Intervals 5
Receipt Tax Printing 0. No Tax 1. Totals Tax
6
2. Itemised Tax
Printer Type 0. None 1. Receipt Only
7
XM series Service Instructions
0
0
2. Label Only 3. Label & Receipt
Machine Type
0
66
5.4 Service configuration
Service Mode
Option
Default
Type
8
0
Add Function 0. None 1. Transaction + Total 2. Total Only
3. Receipt Only 4. Transaction & Receipt
9
0
Date Type 0. Numeric with '-' separator 1. Numeric with '.' separator
10
2. Alpha with '-' separator 3. Alpha with '.' separator 0
Date Format 0. DD MM YY 1. MM DD YY 2. YY MM DD
3. DD MM YYYY 4. MM DD YYYY 5. YYYY MM DD
11
Maximum Sequence Number
0
12
Auto Sub-Total Display
0
0. Disabled 13
1. Enabled 0
Sub-Total Display Timeout Value entered in 100ms Intervals
14
Print head DOT Monitoring
0
15
Time in Date One Field
0
0. Disabled 16
1. Enabled 0
Leading Zero Suppression 0. Disabled
17
1. Enabled 0
Printed Boxes 0. Disabled
18
1. Enabled
One Shot Functions 0. Disabled
19
1. Enabled
Self Cancelling Tare 0. Disabled
20
XM series Service Instructions
0
1. Enabled
Fix Options 0. Disabled
0
0
1. Enabled
67
5.4 Service configuration
Service Mode
Option
Type
21
Cash Drawer With Zero Totals 0. Disabled
22 0. Disabled
0
1. Enabled
23
Tax System 0. Inclusive 1. Exclusive
0
2. Inclusive POS only 3. Exclusive POS only
Tax Reference in Description 0. Disabled
25 0. Disabled 26
27
28
0
1. Enabled
Numeric System 0. English (Arabic)
0
1. Enabled
Direct Entry Prepack 0. Disabled
0
1. Enabled
Change Calculation 0. Disabled
0
1. Enabled
Condensed Printing
5.4.2
0
1. Enabled
Price1/Price2 Field Swap
24
Default
0
1. Hindi
Service setup
Note: For calibration details see Section 3.6, Calibration, page 21
Printer Setup the gap sensor the take up sensor the Media sensor
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68
Schematics and Wiring
Schematics and Wiring
6
This chapter contains layout and electrical information for PCBs and hardware within the scale.
Contents 6.1, Schematic and wiring details 6.1.1, External connections 6.1.2, Internal connections 6.2, Modules 6.2.1, Mainboard 6.2.2, Printer controller 6.2.3, LVDS 6.2.4, Logo 6.2.5, Power supply unit
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6.1 Schematic and wiring details
6.1
Schematics and Wiring
Schematic tic and wiring details Note: USB connectors are USB2 compatible. compatible.
6.1. 6.1.1 1
Exte Extern rnal al conn connec ecti tion ons s
XM series scales have five USB interfaces four of which are located beneath the scale. One of these four sockets is reserved for use with a USB Wifi device while the remaining three are can be used for peripherals such as scanners or cash drawer. The fifth USB interface is in the printer compartment (except XM410) and provides a means to backup and restore scale software and data including kernel, kernel, root file system, application and and user data. data. It is intended for local download downlo ad and upload of scale data via a USB mass storage device. On XM410 machines this USB interface is located in the right hand side panel.
Mains supply
Scanner/large keyboard Wrapper Cashdraw Remote platform
Wifi USB connector RJ45 Ethernet network connection
Peripherals External devices such as hand scanners, large keyboards, cash drawers, wrappers and remote platforms communicate with the scale via USB2 connections on the underside of the scale. Scanner settings The scanner must be configured to interpret EAN/UPC family barcodes or Code 39 barcodes. The type of barcode will depend on the application being used. Refer to the instructions supplied by the scanner manufacturer for details on how to do this.
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6.1 Schematic and wiring details
6.1. 6.1.2 2
Schematics and Wiring
Inte Intern rnal al conn connec ecti tion ons s
XM100, XM200, XM300, XM400 Power and printer XM100,
Printer
Power Supply Unit
ABR25-000664
ABR25-000662 Mains Filter
Power Switch
ABR25-000665 ABR25-000670
Printer Control
Print Head
ABR25-000671
Illuminated Ticket Mouth
ABR25-000675 USB
USB
ABR25-000675 ABR25-000793
Left Side Cover
Base Casting
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6.1 Schematic and wiring details
Schematics and Wiring
Power and printer XM410
Power Supply Unit
ABR25-000664
ABR25-000662 Mains Filter
Power Switch
ABR25-000665
Printer Control
ABR25-000671
Illuminated Ticket Mouth
ABR25-000675 USB
USB
ABR25-000675 ABR25-000793
Left Side Cover
Base Casting
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6.1 Schematic and wiring details
Schematics and Wiring
XM600 Power and printer XM600
Mains Filter
ABR25-000662 ABR25-0006 62 Printer
Power Switch
ABR25-000664 ABR25-000 664 Power Supply Unit
ABR25-000670 ABR25-000 670 ABR25-000664 ABR25-000 664
USB
Print Head
ABR25-000867 ABR25-000 867
ABR25-000671 ABR25-000 671
Illuminated Ticket Mouth
ABR25-000793 ABR25-000 793
Left Side Cover
Base Casting
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6.1 Schematic and wiring details
Schematics and Wiring
Loadcell, display and keyboard XM100, XM200, XM400
ABR25-000683 ABR25-000683 ABR25-000684(XM400) ABR25-0006 84(XM400) ABR25-000685(XM200) ABR25-0006 85(XM200)
ABR25-000682 ABR25-0006 82
Rear Display
ABR25-000666 ABR25-0006 66 ABR25-000672 ABR25-0006 72
ABR25-000679 ABR25-00067 9
Printer Control
ABR25-000676 Transducer Assembly
Service Switch
ABR25-000692 ABR25-0006 92
Speaker Transducer
ABR25-000691 ABR25-0006 91
ABR25-000795 ABR25-00079 5
Inclinometer Mainboard & Front Display
ABR25-000688 ABR25-0006 88 Touch screen Loom
ABR25-000682 ABR25-0006 82
Keyboard
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6.1 Schematic and wiring details
Schematics and Wiring
Loadcell, display and keyboard XM410, XM420
Door Open Switch / Paper Low LED
Clamshell Printer
ABR25-000684 ABR25-0006 84
ABR25-000682 ABR25-0006 82 Printer Head
Paper Feed Motor Drive
Rear Display
Clamshell Printer PCB
To Fan
ABR25-000666 ABR25-00066 6 ABR25-000672 ABR25-00067 2 ABR25-000679 ABR25-0006 79
Power
Printer Control
ABR25-000676 ABR25-0006 76 Transducer Assembly
USB Data
Service Switch
ABR25-000692 ABR25-0006 92
Speaker Transducer
ABR25-000691 ABR25-0006 91
ABR25-000795 ABR25-0007 95
Inclinometer Mainboard & Front Display
ABR25-000688 ABR25-00068 8 Touch Screen Loom
ABR25-000682 ABR25-0006 82
Keyboard
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6.1 Schematic and wiring details
Schematics and Wiring
Loadcell, display and keyboard XM300
Self Service Keyboard (Optional)
Self Service Keyboard
ABR25-000666 ABR25-000672 ABR25-000679
Printer Control
ABR25-000676 Transducer Assembly
Service Switch
ABR25-000692
Speaker Transducer
ABR25-000691
ABR25-000795
Inclinometer Mainboard & Front Display
ABR25-000688 Touch Screen Loom
ABR25-000682
Keyboard
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6.1 Schematic and wiring details
Schematics and Wiring
Main board, display and keyboard XM600
Speaker Mainboard & Front Display
ABR25-000795
ABR25-000682
ABR25-000688
ABR25-000679
ABR25-000666 Keyboard
ABR25-000672 ABR25-000841 I/O Board
ABR25-000840 (x3)
Printer Control
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6.1 Schematic and wiring details
Schematics and Wiring
Loadcell connections
Loadcell/inclinometer
Loadcell USB
Loadcell/Service switch assembly
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6.2 Modules
6.2
Schematics and Wiring
Modules 6.2.1
Mainboard
11
12
1
13
2
3
4
5
6t
10
9
8
7
Note: SD card (factory fitted) is used only for media files. When replacing the mainboard the SD card you will need to remove the card from the defective board and fit it to the new mainboard. 1. Display tail 2. Connector - loom to speaker 3. Connector - loom to keyboard 4. Connector - loom to touchscreen 5. USB connector - loom to clamshell printer if fitted 6. Connector - power supply loom to clamshell 7. USB connector 8. Connector - loom to column mounted/customer display 9. Connector -ethernet 10.Connector - power supply 11.SD card
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6.2 Modules
Schematics and Wiring
12.Switch - factory use only 13.Reset button
Asset management Asset management information is printed on the test report. Software versions Wired setup Network setup Miscellaneous setup
6.2.2
Printer controller 12
1 2
11
3
10
9 4
5 8
7
6
1. CON 5 - loadcell interface 2. CON 9 - loom to thermal print head 3. CON12 - loom to printer display LEDs 4. CON6 - USB connector - WiFi USB port 5. CON7 - USB connector - memory expansion
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6.2 Modules
Schematics and Wiring
6. CON8, CON10, CON11 - external USB ports 7. CON14 - external ethernet interface 8. CON13 -ethernet interface loom to mainboard 9. CON4 -USB interface loom from mainboard 10.CON1- DC out to loadcell 11.CON2 - DC in from PSU 12.CON3 on reverse - loom to printer
6.2.3
LVDS MODE CONTROL HS/VS
DE
SW1A
ON
OFF
SW1B
OFF
ON
SW2A
ON
OFF
SW2B
ON
OFF
The four switches are set according to the table printed on the circuit board and shown here. For XM set for HS/VS and for XT set for DE.
6.2.4
Logo
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6.2 Modules
6.2.5
Schematics and Wiring
Power supply unit
2
1
1. Power supply in 2. Power supply - loom to printer controller PCB
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Software updates
Software updates
7
This chapter contains information on updating software or firmware in your scale.
Contents 7.1, Updating software 7.1.1, Software update methods 7.2, Test report 7.2.1, XM application software 7.3, Imaging utility 7.3.1, Accessing the Imaging Utility 7.3.2, Backup menu 7.3.3, Restore options 7.4, Memory
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7.1 Updating software
7.1
Software updates
Updating software 7.1.1
Software update methods
Flash memory (USB) via the USB connector in the printer compartment.
USB interface The USB interface is in the printer compartment (except XM410/XM600) and provides a means to backup and restore scale software and data including kernel, root file system, application and user data. It is intended for local download and upload of scale data via a USB mass storage device. To upgrade the scale software: 1. save the .ipkg package to a USB memory drive in a folder named ‘xm_update’ 2. Insert the USB memory drive intp the USB port in the printer compartment and power up the scale. The scale will detect the presence of a new upgrade package and will install it as part of the boot sequence. Important:We recommend that you take a backup of the scale data using MXTool before upgrading the software. The application software can be upgraded with the following files. xm01-utilities_x.x.x.x_arm.ipk xm02-mainapp_x.x.x.x_arm.ipk xm03-r76_x.x.x.x_arm.ipk xm-printer-firmware-app_x.x.x.x_arm.ipk Main XM application software: xm-loadcell-firmware-app_x.x.x.x_arm.ipk
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7.2 Test report
7.2
Software updates
Test report Asset management information and software versions are listed at the top of the Test Report. To print a test report: 1. Press
on the fixed keypad.
2. Touch
3. Touch
7.2.1
to print the report.
XM application software
The test report lists the current versions of the software as:
Main Board Software Application Validation Library - validates any updates Legally Relevant Library - contains computations and weighing functions related software. Utilities Software - contains programs enabling updates to and loading from MXTool and USB storage devices. Printer software version Line one - printer application Line two - printer software boot loader Loadcell software version Line one - loadcell application Line two - loadcell software boot loader Kernel Software version Backup Kernel Software version Root File System Software Redboot Software version
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7.3 Imaging utility
7.3
Software updates
Imaging utility This section describes the XM backup/restore image utility that allows an engineer to: make a complete image backup of one machine in order to clone another machine. backup/restore a number of sections of the Operating System to and from a USB drive. The names of the files created on the USB drive are fixed. When performing a backup files of the same name will be overwritten if they exist. There will be no warning. When doing a restore, the files must be named exactly as described. All files must be lower case. Each file will also be accompanied by a checksum file.
xm-kernel
mtd3_xm-kernel.img mtd3_xm-kernel.img.sum
The .sum file is a md5 checksum of the .img
bu-kernel
mtd4_bu-kernel.img mtd4_bu-kernel.img.sum
The .sum file is a md5 checksum of the .img
root
mtdblock5_root.tar mtdblock5_root.tar.sum
The .sum file is a md5 checksum of the .tar
usre
mtdblock6_user.tar mtdblock6_user.tar.sum
The .sum file is a md5 checksum of the .tar
7.3.1
Accessing the Imaging Utility
To access the imaging utility: 1. Switch off the scale and ensure there is no USB drive connected. 2. Switch on the scale. 3. Hold down the F and 00 keys until the XM start up screen appear s. After a few seconds the imaging utility will initialise. 4. Enter the PIN (9381) when requested. 5. Plug in the USB drive and wait 10 seconds before pressing keys to select any further options
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7.3 Imaging utility
Software updates
You will now see the Image Utility main menu. Use the fixed keypad to select the option you want.
Note: If the scale application starts as normal then it has not detected the key presses during the scale initialisation. Switch off the scale and repeat from step1.
Backup Press 1 to display all the backup options. Select the files you want to back up to the USB drive.
Restore Press 2 to display all the restore options. This menu allows you to restore any files, with the fixed naming convention, already present on the USB drive.
Run fixed script This option is currently reserved for future use. In the future this option would enable you to update certain files from a specific script supplied to you.
Quit and reboot Press C to exit the Image Utility and reboot the scale.
7.3.2
Backup menu
Selecting Backup displays the following options:
Root filesystem (1) Selecting Root File System backs up the file system, XM application files, database, media, OS libraries etc. Note: It should be noted that the printer and loadcell firmware is an exception and currently no mechanism exists for backing thesefiles.
User filesystem (2) The User File System is a partition of 128MB and is currently not used.
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7.3 Imaging utility
Software updates
main XM-kernel (3) This partition of approx 3MB is the most central component of the XM's operating system but is dependent on the existence of the Root File System. It is not envisaged that the xm kernel will be modified on a regular basis and you should only backup and restore this if instructed.
Backup bu-kernel (4) The bu-kernel is the backup kernel and is a separate drive partition of around 8MB. This partition is the location from which the Imaging Utility is run. You would only need to backup and restore this partition if changes have been made to the utility itself, such as bug fixes or feature enhancements.
7.3.3
Restore options
The restore menu display options to restore any of the files as described in 7.3.2, Backup menu.
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7.4 Memory
7.4
Software updates
Memory 256MB of flash memory The flash memory holds the boot loader, application and system settings. These are loaded into the SDRAM (128MB capacity) when required for use. Customer data, market configuration, product database (local to customer) and activity logs (local to a single scale) are also stored in and operated from the flash memory. There is approximately 170MB available for customer data. 2GB SD Card (optional) Third party data such as videos, sounds, images are stored on the SD Card.
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Communications
Communications
8
The inter-scale networks are configured in a Client/Server arrangement with all scales sharing the same Ethernet ‘port address’ with the Server being responsible for all Host data transfers.
Host connected scale networks can be arranged as ‘Multi-Server’ where each scale operates as an independent Server, each having a direct connection to the Host device.
Contents 8.1, Networks 8.1.1, Scale networks 8.1.2, Network protocol 8.1.3, File sharing 8.2, Network setup 8.2.1, Network setup - wired 8.2.2, WLAN Network setup - RF comms (optional) 8.3, Network failure 8.3.1, Network reconciliation
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8.1 Networks
8.1
Communications
Networks A network allows a number of scales to be connected together in an interscale network and to a back office host. Scale networks can be connected physically in an ethernet setup or WLAN. Inter-scale networks are configured in a client/server setup and each client is configured with the host name of it’s server. The number of clients that can be supported on a network will depend on server performance. Host connected networks can be configured as multi-server Scales on a network can share resources and information (operators, PLUs etc.).
8.1.1
Scale networks
Ethernet as standard, 10/100 base-T auto switch Number of machines - 31 per network Note: Smaller networks of five to ten machines are recommended to increase network resilience. Networking host I/f - ethernet as standard DHCP/DNS or static IP addressing modes
Server/client networks One scale is configured as the server and holds the reference database. The back office host communicates with this scale. Other scales in the same network are configured as clients and hold their own copy of the database. Floating vendor is allowed. Prices and products can be updated at any of the scales.
Multi-server networks Each scale is configured as a server. If there is a back office host it will communicate with all the scales. Each scale holds its own unique product file. Floating vendor is not allowed.
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8.1 Networks
Communications
Peer groups S = server C = Client
S
Host
S
S
S
Peer Group
C
C
C
Each scale is configured as a server and shares the network ID with the other scales on the network. Prices and products can be updated at any scale and replicated across the group. Floating vendor is allowed.
8.1.2
Network protocol
XM series scales’ network protocol and speed are as follows: TCP/IP V4 protocol for both wired and wireless connections. 10/100 base T ethernet connection.
8.1.3
File sharing
Each XM scale will have its own copy of the database. Trading is from the local copy. Totals and transactions are stored locally. During totalisation, the scales are polled by the host/server and totals and transactions are collected from all the scales in the network. If floating vendor is allowed, an open receipt will be copied from the scale to the host/ server collecting totals.
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8.2 Network setup
8.2
Communications
Network setup The network settings are configured from within Manager Mode.
8.2.1
Network setup - wired
Scales are connected together using one or several hubs as required. The number and position of the hubs required is determined by the store layout and the type of hub used. Two scales can be connected together without the use of a hub. A simple cross cable is used to connect the two machines together. Each machine in a network must have a unique IP addres s. The IP address is used by the TCP/IP protocol to identify the source and destination of data packets. The machines are manufactured with unique IP addresses which only need to be changed if the XM series network is to be integrated with an existing Ethernet network. Note: Before setting up an in-store network, obtain the appropriate IP addresses from the store IT administrator. Enter the addresses at the machines before connecting to the network. 1. In Manager Mode select Comms Setup 2. Select Wired Setup 3. Ensure that DHCP Enable is set to 0. (Touch Edit to go to the editing screen.) 4. Set the IP address to one that is unique to that scale. The IP address of the machine consists of two parts the network address and the machine address. The network address Important:The network address must be the same as all the other machines on the same network. The machine address. The machine address must be different from the other machines on the same network Sub-net mask The sub-net mask allows you to split a large physical network into smaller logical networks. Gateway Where XM series machines are linked to a PC through a gateway, the XM series machine needs to know the gateway address in order to communicate with it. DHCP networks 1. In Manager Mode select Comms Setup 2. Select Wired Setup 3. Select DHCP Enable and set the value to 1. (Touch Edit to go to the editing screen.)
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8.2 Network setup
Communications
4. Set the IP address at each scale to 0.0.0.0. IP addresses will then be allocated by the DHCP server for the network. The host name enables the machine to be identified even if the IP address has changed. The name can have up to 100 characters in either a fixed or variable string.
Cable lengths The maximum cable length between each machine and the hub is one hundred metres. Note: It is usual to allow 5m at either end for the patch cable from the scale to the wall socket. This allows 90m for the cable run between network wall socket and patch panel. If the connections between hubs use 10 base T connections, then there should be no more than four hubs in series.
8.2.2
WLAN Network setup - RF comms (optional)
1. In Manager Mode select Comms Setup 2. Select wireless setup 3. Select the field you wish to change (Touch Edit to go to the editing screen.) Set the appropriate values for the type of wireless network. Set Mode to 0 for ‘Managed’ or 1 for ‘AdHoc’ ‘Managed’ is for a communications system via an access point. Use ‘Ad hoc’ for direct communication (peer to peer) networks. Set Channel to 0 for auto select on Managed Mode. ESSID This is a 32 character alphanumeric string which separates wireless LANs. All machines on the same WLAN must have matching ESSID.
Security settings WEP Key Mode 0 for WEP open 1 for WEP shared 2 for WEP auto detect Encryption type 1 for WEP Key type Keys 1 to 4 can be configured as 0 for Hex or 1 for ASCII WPA PSK Key Mode is 3 for WPA
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8.2 Network setup
Communications
Encryption type is 2 for TKIP WPA PSK is the password WPA2 PSK Key Mode is 4 for WPA2 Encryption type is 3 for AES WPA PSK is the password
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8.3 Network failure
8.3
Communications
Network failure If scales become disconnected from the network, the programmed network map is changed to exclude offline machines. The background colour of the network icon in the status bar of the offline scale changes to red. Scales that are unable to communicate with the server are referred to as ‘Red’ machines. Scales communicating with the server are referred to as ‘Green’. The first time each operator uses the scale following a network failure an alert message is displayed. There are three options: Cancel Retry Continue Anyway If the operator chooses to continue trading (Continue Anyway) the Red machine will operate in Local Mode and the scale will be unable to collect transactions and totals on the rest of the network. The operator can still ‘float’ on Green machines. The scale will display the message ‘ Network Change. Check transaction’ when the operator applies the first change to a transaction after a network map change.
8.3.1
Network reconciliation
When communication with the server is re-established item and transaction data is resynchronised across the network using the most recent data.
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Preventative maintenance
Preventative maintenance This chapter contains information on maintenance schedules.
9
Contents 9.1, Checklist
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9.1 Checklist
9.1
Preventative maintenance
Checklist Ref no.
Checklist
Check on ‘PM’
1
Ask the operator if they have noticed any problems
2
Are the serial number/contractual details correct
3
Are the verification seals in place?
4
Check general machine integrity including all display segments, front and back
5
Check the condition of external cables, (mains and communication) ensuring that they are restrained where appropriate
6
Check internals for water damage, etc.
7
Check battery voltages where appropriate
8
Check that all internal looms are securely seated
9
Check basic keyboard functions (0-9 keys, zero, tare, print, etc.)
10
Is print quality high enough? – scan labels through checkouts where appropriate
11
Check scale is level and weighing correctly (including balance limit)
12
Check that customer has correct service contact numbers (independent customers only) – new stickers should be applied if necessary
13
Check dot wear of the printer and replace if severely worn
14
Check the calibration of the touchscreen
15
Does the machine function correctly after maintenance?
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Index
C Cable management XM100 17 XM600 17 connections external 16
E External connections 70 peripherals 70
I Imaging utility 86
L Label gap sensor 39 Loadcell connections 78
M Memory 89 Modules LVDS and logo 81 mainboard 79 power supply unit 82 printer controller 80
N Networks 92 failure 97 file sharing 93 multi-server 92 peer groups 93 scale 92 server/client 92 wired setup 94 WLAN 95
P Printer roller 37, 38
S Safety 8 handling 8 service precautions 9 Scale installation calibration 21 cold start 25 front bezel adjustment 19
101
gravity settings 22 keyboard overlay 19, 26 levelling 26 location 16 print head cleaning 28 printer setup 22 RF device 20 scale cleaning 29 touch screen calibration 23 USB devices 20 warm start 25 Schematics loadcell, display and keyboard 74 power and printer 71 Service mode cold start 62 configuration data 63 entering and exiting 61 service setup 68 warm start 62 Service procedures column assembly 51 customer display assembly 52 customer display assembly (XM200 & XM400) 53 inclinometer 49 loadcell 48 power supply unit 47 printer controller PCB 40 rear housing 50 removing front and left side cover 57 removing the display 54 removing the front bezel 41 removing the keyboard 44 removing the main board 41 removing the operator display 44 removing the print head 34 removing the printer chassis 35 removing the speaker 45 removing weigh plate, top and cover. 33 service switch 49 tools 32 Software update USB interface 84
X XM series models XM100 13 XM200 13 XM400 13 XM600 14
A
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XM series Service Instructions
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