Service Operations Management - MCQs

5/13/13

M ul tipl e Choi ce Qui z

Home > Chapter 10 > Multiple Choice Quiz

Course-wide Content Visit the OMC *Service Model Service Model: Order P... Excel Template ServQual Forms List of Videos Text Updates

Multiple Multiple Choice Quiz (See related related pa ges)

Results Reporter Out of 10 questions, you a nswered 2 correctly correctly with a final grade o f 20%

Chapter 10

News, Articles & Links News, Web Links Quizzes Multiple Multiple Choice Quiz

2 correct (20%) 8 incorrect (80%) 0 unanswered (0%) (0%)

Your Results: Results: The correct correct answer for for each question is indicated indicated by a

1 CORRECT

.

The complete complete process of locating a service service facility moves moves from the ge neral to the specific, specific, e.g. first first the g eographic area is determined, determined, then the neighborhood, and then the spe cific cific site. A) True B) False

2 INCORRECT

In choosing a location, a solution spa ce that has an infinite infinite number of possibilities is referred to as a 'netwo rk'. rk'. A) True B) False

3 CORRECT

The maximal covering location problem is concerned with maximizing maximizing the population covered within a desired se rvice rvice location set covering problem problem is concerned with the minimum number of facility locations that will distance, whereas the location serve all d emand points within some sp ecified ecified maximal maximal distance. A) True B) False

4 INCORRECT

Two se rvice rvice providers (A and B) are e qual in every wa y except that se rvice rvice B is twice as far awa y as service service A. According According to the Huff model, if the appropriate Lambda (λ) is four, service B is eight times less attractive than service A. A) True B) False

5 INCORRECT INCORREC T

The first step in choosing a location for a se rvice rvice facility facility involves involves answ ering which of the following questions? A) What is the purpos e of the se rvice rvice and how will success success be measured? B) How many facilities will be constructed? C) Are the po tential sites limited limited due to access, zo ning restrictions, restrictions, labor availability…? availability…? D) All of the above q uestions must be asked.

6 INCORRECT

Which of the following is not an element that is normally considered when selecting a specific site?

A) Accessibility B) Previous uses C) Traffic flow D) Competition

7 INCORRECT

Consider factory outlet centers that are o ften located upwa rds of thirty miles miles away from an urban center. Compared to neighborhood s upermarkets, upermarkets, the lambda (λ) (λ) in the Huff model for these o utlet centers is: A) Greater B) Smaller C) The same D) Unrelated, since outlet centers and supe rmarkets rmarkets are not comparable comparable

8 INCORRECT

Which of the following is a to ol that is used when a ttempting ttempting to locate more than one facility? facility? A) Euclidian metric B) Huff analysis C) Metropolitan metric D) Location set covering covering

9 INCORRECT

The "Food Co urt" often found at malls is an example of _________. A) saturation marketing marketing B) competitive clustering C) deliberate cannibalization D) poor planning

10 INCORRECT

The Internet has begun to change the rules of location selection. What location criterion criterion is most important important for pure Internet services services such as 'eBay? A) Proximity to customers

hig he her ed ed.mcg ra raw- hi hi llll .c .com/si te tes/0073403350/student_vi ew ew0/chapter 10 10/mul titi pl ple_choice_q ui ui z. z.html

1/2

5/13/13

Multiple Choice Quiz B) Distance from competition C) Availability of a well-educated w orkforce D) Proximity to overnight shipping

E-mail Your Results Date: Mon May 13 2013 09:18:22 GMT+0530 (India Stand ard Time) My name: Section ID: E-mail these results to:

E-mail address:

Format:

Me:

HTML

My Instructor:

HTML

My TA:

HTML

Other:

HTML

E-mail The Results

To lea rn more about the bo ok this website supports, please visit its Information Center. 2011 McGraw-Hill Higher Education Any use is s ubject to the Terms of Use an d Privacy Notice. McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Compa nies.

hig her ed.mcg raw- hi ll .com/si tes/0073403350/student_vi ew0/chapter 10/mul ti ple_choice_q ui z.html

2/2