Senior Project Manager or Project Manager or IT Project Manager

DEWEY J. GRIPSHOVER, MPM, CIPM Union, Kentucky 41091 859-334-0596 QUALIFICATIONS Dynamic, results-producing Senior IT Project & Program Manager with an exception al track record in facilitating increased revenue while substantially reducing c osts and productivity. Unique ability to bridge the gap between technology and b usiness while cultivating very solid client relationships creates a very powerfu l synergy when combined with expertise in leading requirements gathering and des igning, building, implementing, and supporting solutions. Hardware and software knowledgeable. Extremely reliable, flexible and adaptable, with a high level of comprehension that lends itself to a very short learning curve. Innovative, crea tive, and resourceful in discovering or designing solutions and business opportu nities, easily adapting to and applying new technology. Consistently completes p rojects under budget and ahead of schedule. Superior leadership, communication, interpersonal, and presentation skills, comfortable with technical and non-techn ical people on all levels of an organization. PROFESSIONAL EXPERIENCE CONVERGYS CORPORATION, Cincinnati, Ohio, 1998 - 2011 Senior Project & Program Manager, Virtual Home Agent Services (2009-2011) * Facilitated new revenue streams by collaborating on the development of this ne w product that provided virtual call centers for large clients such as Sprint, H arry & David, Eyemed, DirecTV, AT&T, Comcast, and Cisco that would typically uti lize brick and mortar call centers. -Ensured project timelines and specifications were on target by overseeing an ou tsourced team of web developers through the initial product release. -Resolved interface coding issues with the contractors by transitioning developm ent to in-house; directed the development of the interfaces and worked with the video production companies to produce commercials for advertising the product. -Optimized system availability and security by spearheading the development of a ll back office solutions via directing the activities of a team of 6 after earni ng a promotion into the Project and Program manager role; managed an annual budg et of $5.2 million. Key Contributions * Delivered Home Agent deployments under budget and 3 weeks ahead of schedule, i ncluding going live with the recruiting site within 4 months, defect-free within 6 months. * Saved a minimum 31,000 recruiting labor hours in reviewing applications and qu alifying agents, enabling amassing a pool of 15,000 qualified virtual agents, an d an active workforce of 3500 in less than 1 year. -Developed a recruiting portal that automatically qualified the agents during th e application process, eliminating the need for staffing personnel to review eac h and every application. -Total applications over a 2-year period exceeded 180,000, with 8% of the applic ants actually qualifying. -Reduced interview time by providing the applicants with multimedia tools, inclu ding a day-in-life and cost-savings calculators comparing virtual environments w ith employment in a traditional office. -Significantly improved the applicant assessment and analysis process by integra ting the portal into the company's PeopleSoft systems; employed ActiveX and cust om web utilities for the hiring and screening process. * Gained and ensured PCI compliance for a workforce of 3500+ virtual agents usin g a Citrix web solution with PhoneFactor Inc. voice authentication by leading mu ltiple projects with budgets from $50,000 to $500,000.

-First internal organization to attain PCI compliance, with procedures and pract ices adopted enterprise-wide as standards in gaining compliance. -Provided secure virtual desktops using Microsoft VMware solution; worked on a C isco proprietary solution that used exclusive equipment networks and equipment t o provide a secure environment for agents to process customer orders for Cisco. -Deployed additional solutions using RingCube vDesk, and Avaya OneX Softphones. * Improved agent work experience and facilitated higher throughput by spearheadi ng a NextGen - Thin Client project providing agents a low cost system that mana ged their secure desktops through hardware, replacing the need to provide their own desktop and phone security software. * Increased 1st level customer complaint resolution, while delivering a cost sav ings, by replacing team leaders with virtualization, providing a series of easil y accessed self-help portals for agents to use in completing daily tasks; agents resolved 90% of customer complaints. -Furnished a single sign-on, water cooler web portals for agents to assist each other, real time scheduling for agents to locate shift coverage, used F5 Firepas s servers to improve secure network access, and Wyse terminals to reduce desktop help desk costs by employing a uniform desktop. Senior Project & Release Manager, HRM - Outsourced Human Resource Management (20 05-2009) Key Contributions * Spearheaded the launch of the project management office (PMO) for a $100 milli on dollar deployment of a global SAP solution to consolidate and provide outsour ced human resource services for Fortune 500 client, Johnson & Johnson. -Partnered with Deloitte to migrate all of Johnson & Johnson's 186 global subsid iaries into a single SAP environment. -Established the PMO for the project by assembling resources from Convergys and J & J to lead each division of the HR focus groups, such as payroll and benefits ; facilitated the relationship between the J & J and Deloitte. -Collaborated closely with all divisions of J & J project management organizatio ns across the 186 subsidiaries to create a schedule for development, testing, an d integration. * Defined processes and strategies for deployment and best practices for managin g client and contractor as part of a team of project managers assigned to this n ew HRM service sector; consulted with other client projects including Dupont and Starbucks via a dotted line responsibility. Project Manager, Client Focus and Implementation (1998-2005) Key Contributions * Played a key role in enabling immediate activation upon purchase of a cellular phone by gathering requirements and generating interface specifications for act ivation; served as a network systems engineer upon hire. -Worked on additional projects that provided new features for cell phones such a s call forwarding, 3-way calling, and caller ID. -Employed what is now known as agile development methodologies by transitioning the software development life cycle for the activation manager from generating a release every 18 months down to every 16 weeks, with 6 releases a year based on overlapping project life cycles. * Promoted into the role of client program manager for an AT&T affiliate worth s everal million in annual revenue when activation product combined with a billing mediation component; facilitated all custom billing system changes requested by the client to support their cell phone organization. * Instrumental in rolling out the use of Microsoft Project enterprise-wide for u se by project managers in scheduling projects and assigning resources; designate d as a Microsoft Certified Professional (MCP) for Microsoft Project 2007. -Collaborated on coding a proprietary interface between MS Project and PeopleSof t that Convergys used to manage its resourcing and project assignments, allowing a snapshot of resources available for a project. -Interface project was a joint venture with Microsoft, becoming a critical compo

nent in their future development of SharePoint. UNITED STATES AIR FORCE, Various Locations, 1993 - 1997 Technical Sergeant, Network Technical Assistance Center (NTAC) * Enabled the USAF to track all ammunitions used globally by coding database app lications in Visual FoxPro, Access, and SQL, at that time, cutting edge technolo gies. -Tracked global location of every type of ordinance, specifications for use, and usage during training and service exercises; earned commendation medals and inc reased rank 6 months ahead of normal service upgrades. * Selected as an original member of NTAC accountable for testing and recommendin g the best new hardware and software solutions available at the time. -First government organization to partner with the young Microsoft in 1995 to de velop client/server applications and networking solutions. -Traveled to Microsoft headquarters to train and prototype an email solution tha t would meet the demands of an organization as large as the USAF in scope, deplo yability, and security. -Post-training, assigned for 6 months to collaborate with joint Air Force units from the largest armies in the world to participate in the Joint Services Air Co nference (JSAC), showcasing for the first time in history, the use of satellites in providing global voice and computer communication technology. -Implementing the state of the art solution to airbases in the US and Central Am erica; traveled domestically to install fiber-based based networks and the world 's first implementations of MS Exchange, 5 to 7 years prior to the private secto r. * Chosen to lead the networking technology team that hosted the Global Air Chief s Conference in Las Vegas, Nevada celebrating the USAF's 50th Anniversary, an o pportunity to spotlight US in the field of networking and secure transmissions; 80+ global air power leaders attended the conference. TECHNICAL EXPERTISE Applications: MS Office Suite Professional 2010, MS Visio, MS Project (MCP), Cis co Network Assistant, MS Exchange (MCP), Adobe Design Premium CS5, Crystal Repor ts 2008, MS Expression Web, Apache Web Server, IIS Operating Systems: All Windows, Mac OX 10.5, Linux Programming Languages: SQL, CSS2 /3 , HTML 4/5, MS Access, Visual Basic, JavaScr ipt, jQuery, familiar with AP.NET, C++, PHP Networking Technologies: LAN, WAN, CITRIX, SMTP, SNMP, NTP, FTP, VPN, DHCP,TCP/I P, VoIP, switches, routers, firewalls PM Methodologies: PMI, SAP Environments, Agile Software Development/SCRUM EDUCATION, AFFILIATIONS, & CERTIFICATIONS GEORGE WASHINGTON UNIVERSITY, Washington, D.C. Masters Certificate in Project Management * * * *

IPMA, International Project Management Association AAPM, The American Association of Project Management PMI, Project Management Institute & Bluegrass Chapter NAPP, National Association of Photoshop Professionals

MPM, CIPM, (current); PMP (2000-2004, In process of reactivating)