Senior Project Manager Information Technology in Wilmington DE Resume Peter Pantalone

P ETER M ICHAEL P ANTALONE III, PMP Smyrna DE 19977 302-540-0409 [email protected]

Q U A L IF IC A T I ON S

F OR

Page 1 of 2

S E N I O R -L E V EL IT P R OJ EC T / P R O GR A M M E M A N A G E M EN T

Decisive, results-driven professional with over 25 years of experience working in Fortune 500 corporations with 20 years, managing the development and release of high-quality technical initiatives and business solutions. Strong background in the computer science industry, performing in progressively responsible technical, management, and project leadership roles. Adept in building and guiding high-performing teams to complete projects on time and within budget. Recognized as an MBNA Master Artist for proven success in analyzing, recommending, and implementing enhancements across operational areas. Knowledgeable regarding PMBOK and Six Sigma principles as well as IPECC processes. Exhibits outstanding communication and presentation skills. Expertise encompasses: Internet, Intranet & Web Technology Business Requirements Definition SIT/UATTesting & User Education Continuous Improvement Change Management

Start-Up Operations Facility Builds Systems Installation Premise Distribution ITIL

Release Management Budgeting & Funding Financial Tracking Expense Control Risk Management

Procurement Resource Allocation Telecommunications Team Facilitation Issue Management

C A R EER T R A C K ELECTRONIC DATA SYSTEMS AN HP COMPANY…………………………………………………………..…8/2008 to 5/05/11 Program Manager - Enterprise Program Management Office – Bank of America Account Served as an EPMO Program Manager on the EDS/Bank of America account. Developed and maintained professional standards of excellence in program and project management across the account. Strived to create a culture that leverages standardized process and proven business metrics to drive consistent, predictable results for the client as well as for EDS. Supported the Voice Services, Data Services, MPLS, GTI, & AV_VTC towers. Functional responsibilities were Risk & Issue Management and Change Management. Program Manager - EDS Project Management Office / MBNA to Bank of America transition ...7/2006 to 8/2008 Served as program manager for the MBNA to Bank of America Authorizations Systems Migrations, Data Center Consolidation and Perimeter Security Network Transition programs. BANK-OF-AMERICA……………………………………………………………………………………………...1/2006 to 7/2006 Assistant Vice President / Senior Project Manager, Network Computing Group Served as project manager for the MBNA to Bank of America technical transition initiatives as a result of the acquisition. Key focuses being the Authorizations Systems Migrations and the Data Center Consolidation initiatives. MBNA AMERICA ........................................................................................................................................... 2000 to 2006 Assistant Vice President / Senior Project Manager, Telecommunications Operations Division Served as a project manager for bank initiatives resulting from major mergers/acquisitions and corporate buyouts; oversees the development and delivery of technical business solutions to meet multiple concurrent deliverables and critical initiatives in key technology sector areas, to include telecommunications and distributed operations. Simultaneously functioned as the technical project manager and overall project manager for technology sector and infrastructure projects. Directed the execution of network management, LAN support, premise distribution, and telecommunications related to project implementations. Spearheaded efforts to foster partnerships between the business lines and the technology sector, operating as the primary point of contact for project information, support, coordination, and control. Coordinated project planning, initiation, business requirements definition, scoping, acceptance testing, user education, and implementation. Supported budgeting, funding requests, project financial tracking, and presentation preparation to resource allocation groups. Completes service delivery, project initiation, and project change requests. Provides a ready-to-work environment for new contractors and staff, ensuring fully functional and available tools/systems capabilities.

P ETER M ICHAEL P ANTALONE III, PMP 302-540-0409 [email protected] C A R EER T R A C K – C ON T I N U ED

Page 2 of 2

MBNA Key projects/programs: First Union National Bank (FUNB) Portfolio Conversion Wachovia Business Card Conversion Quixtar Portfolio Conversion AMEX US and UK Launch - Partnership Launch COMPUTER SCIENCES CORPORATION (CSC) ................................................................................................. 1998 to 2000 Transition Team/Lead Shadower, General Motors Locomotive Group (GMLG) Project Transitioned newly acquired client support operations from competitive vendor EDS to CSC in-house. Shadowed customer and computer support offered by EDS and GMLG’s three locations (California, Illinois, Ontario) to identify differences in procedures, systems, and processes to identify voids; developed and executed a plan to fulfill GMLG client IS/IT needs. Played a key role in implementing the project, which satisfied both internal and external customers. Served as the lead transition team member for a helpdesk site in Canada, including coordinating start-up and launch operations. Project Lead, E-Business Initiative Co-designed and co-developed a support network to deliver e-business services to the DuPont account. Prepared the support plan for an HR-portal application offered in extranet space, which satisfied the business area’s needs and resulted in reduced travel and meeting expenses. Mainframe Support Transition, DuPont/Conoco Project Partnered with an Oklahoma site to transition support to customer support services in Delaware. Operations Center Analyst, DuPont Server Workstation Provided second-level support and customer consulting for Intel PC, DEC, HP, and IBM mainframe applications. Installed, configured, and troubleshot a large networked environment using NT technologies and MS Office. Mainframe Technical Guardian and Tier 2 Resource, DuPont Project Chemical Oil and Gas Group Offered technical assistance across the DuPont and GMLG accounts to integrate both companies into CSC’s customer support networks, saving hundreds of thousands of dollars annually in support operating expenses. Previously employed by Federal Express Corporation as a COS IIB Special Projects Specialist, PC Administrator, Information Coordinator/Service Assurance Leader, Station Trainer, and Senior Service Agent. (9/1984 – 12/1997). Also, I am the son of a small business owner and have been involved in the business since I was 10 yrs old. Self-funded non-company education.

C R E D EN T IA L S Project Management Institute, Project Management Professional (PMP) Certification #272400 On-Line Consulting, Microsoft Certified Professional (MCP) George Washington University School of Business and Public Management, Managing IT Projects University of Delaware, Certified Computer Technology Program and Undergraduate Studies MBNA America, Team Dynamics for Project Managers, Project Billing, MS Project, Leadership Institute, Info Tech Project Management, Performance Management and Corrective Action, Personnel Appraisals, and Orientation

A F F IL IA T I ON S Knights of Columbus, 4th Degree, Council No. 7517