Senior Program Manager In Minneapolis St Paul MN Resume Leslie Wright

LESLIE COLLINS-WRIGHT Greater Minneapolis, St. Paul, MN [email protected]

Senior Program Manager Degreed, Six Sigma Certified, strategic thinker with strong operational skills and solid track record of success designing and delivering value-added change across industries and global markets. Communicate effectively delivering change strategies, building relationships, inspiring stakeholder engagement, training staff and encouraging cultural change at different operational levels. Strong ability to provide robust leadership during times of change and transition. Identify business cycles and development opportunities, produce business plans and provide direction on implementation Best Practices. Audits  Cost/ Benefit Analysis  Expense Control  Financial Analysis  Reporting  Change Management Consulting  Project Management  Strategic Planning  Process Improvement  Recruiting Change / Development  Performance Management  Needs Assessment  Expense Control  QC /QA Deployment / Migrations  Business Development  Client Relations Negotiation  Outsourcing  Presentations Strategic Sourcing  Customer Service  Vendor Relations  Operations Management  Risk Management APEX CONSULTING Burnsville, MN  8/2013 to Present Preferred Staffing Firm for 23 of Fortune 500 financial institutions Program Manager Lead support for corporate and LAS initiatives managing project life-cycle activities including initiation planning, executing, controlling, and closing handling end-to-end project management. Liaise with senior leadership and major stakeholders creating and launching strategic plans and objectives for projects. Create and deliver presentations regarding progress reports. Achievements:  Enhanced servicing standards for key stakeholders through implementation of new guidelines and standards minimizing non-recoverable costs throughout servicing transfer processes.  Minimized corporate advance costs by performing comprehensive analysis of 1M invoices paid and recommending solutions attributable to end-to-end line item review and analysis of accounts payable invoices, cost caps, and recoverability.  Reduced the number of pass backs due to collection of documents that are required for borrowers applying for a loan modification (loss mitigation) per verification of income requirements.  Implemented initiatives that resolved issues for SCRA loans and downstream processes, resulting in increased resolution of payment processing, statement generation, and delays in cycle time.  Reduced costs associated with ordering titles before borrower modification requests are complete. BANK OF AMERICA Louisville, KY  3/2002 to 12/2012 Banking Institution Senior Vice President Senior Change Manager Delivered project leadership and management support for LAS Quality Control initiatives including managing projects impacting enterprise level business processes. Facilitate cross-functional teams implementing key enterprise-wide change initiatives. Developed consistent LAS-wide MRA risk reporting scorecard and evaluation process. Achievements:  Significantly reduced and realigned number servicing “rules” required by regulatory agencies.  Streamlined servicing rules from 2800 to 280 by minimizing risk and strengthening regulatory compliance alignment across LAS organization through creation of risk matrices standardizing decisions across servicing domains ensuring each executive understood potential risk, regulatory, and compliance outcomes Senior Vice President Change Management Executive Provided strategic leadership, consulting and planning support for GMG/GIB front-office initiatives. Managed projects related to offshore initiatives impacting business units, product lines, and enterprise level business processes.

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LESLIE COLLINS-WRIGHT Page 2  [email protected] (Continued) Achievements:  Facilitated $12-$31M productivity gains over two years through management of offshore business process garnering Six Sigma Medallion Award.  Doubled resource / process savings over previous year and achieved lowest associate turnover among offshore teams by developing an escalation and risk feedback program with LOB executives and management. Senior Vice President of Operational Risk Management Established operational risk management function within Technology line of business. Paired with bank employees and affiliates identifying potential root cause of compliance issues and effectuate operational solutions within regulatory and supervisory framework. Implemented risk control strategies, streamlined current business processes, and conducted risk reviews and remediation efforts. Achievements:  Developed and implemented reporting framework and performance targets for Enterprise Operational Risk Reporting Function including establishing foundational framework for 1st and 2nd lines of defense within operational risk organization serving as Six Sigma Certification analyst. Senior Vice President Process Design Engineer Led key process definition and operational improvement activities supporting planning, prioritization and execution of Multi-cultural Low to Moderate Lending strategic initiatives. Developed and implemented financial framework for allocations, as well as, tracking and reporting of operational budget. Established metrics and reporting process accurately measuring effectiveness of all consumer real estate lines of business within each channel ensuring successful achievement of objectives. Created and launched mortgage product, approval process and guidelines for lending to occupants on Tribal Indian Land. Created a successful marketing campaign dubbed, "Take a Vacation from your Mortgage", resulting in highest loan originations for quarter. Achievements:  Increased targeted lending for low to moderate income families by establishing operational risk management function within the Technology line of business.  Achieved $1.2M cost savings, grew multi-cultural low to mod lending pipeline 15%, and garnered Six Sigma certification based upon implementation of new, Bank of America Controller "expense" rules. Vice President Senior Technology Project Manager Led implementation of streamlined CMM (Capability Maturity Model) software development and support processes across Technology & Operations (T&O) enterprise. Achievements:  Facilitated Bank in meeting target achieving mature software development and implementation and CMM certification by obtaining Lead Assessor Certification and led development of reporting and tracking tool implemented throughout bank collecting and delivering operational reporting for CMM status. ADDITIONAL EXPERIENCE: DELOITTE CONSULTING, Detroit Michigan, Manager

EDUCATION Master of Arts – Telecommunications – Information Technology Michigan State University – East Lansing Michigan Bachelor of Science – Computer Science Spelman College – Atlanta, GA CERTIFICATIONS Facilitation Skills  Presentation  Performance Analysis  Participative Problem Solving  CMM Lead  Six Sigma PROFESSIONAL ASSOCIATIONS Women in Technology TECHNICAL SKILLS Microsoft Office Suite  Visio

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