Lyn Kinney is a skilled supervisor, trainer, and manager known for developing/expanding sales opportunities, coordinatin...
Lyn Kinney, PMP 593 Liberty Lane Westerville, OH 43081
[email protected] 614 657-6336
SENIOR PROGRAM MANAGEMENT PROFESSIONAL Driving productivity increases, high-performance standards, and cost-effective programs within team-structured environments … Strong Emphasis In ERP, Host and Financial Systems … Skilled supervisor, trainer, and leader known for developing/expanding sales opportunities, coordinating sales and education services, developing consulting opportunities to ensure successful customer implementations, coordinating/managing customer knowledge events to encourage software upgrades and customer retention, successfully directing functional and technical cross-product project teams in large, multi-product implementations, and bringing projects in on time and within budget. Unique 360 degree expertise in systems and business processes.
A R EA S General Management Customer Service Quality Control Needs Assessment Relationship Building Financial Statements P&L Responsibility Inventory Management Transformation Management
OF
E X PER TISE
Policies & Procedures Development Communication & Client Management Troubleshooting & Problem Solving Management Information Systems Enterprise-Wide Systems Implementation Project Design, Development, & Lifecycle Strategic Planning & Initiatives Business Process Outsourcing Solution Selling & Sales Support
Team Building & Leadership Change Management Productivity Improvement Margin Improvement Project Risk Analysis Performance Evaluations Staff Training & Development Project Management Engagement Management
C A R EER P R OGR ESSION WIPRO TECHNOLOGIES, INC. (www.wipro.com) – Bangalore, India 2010 - Current One of the world’s largest global IT Service, BPO and Transformational IT Solutions providers. Over $6B annual revenues, more than 100,000 employees. Domain Consultant | Program Manager – Retail, Consumer Goods, Transportation and Services, Columbus, OH
Performance Highlights:
International Project Management and Transformation effort for a large, Hong Kong based retailer/manufacturer implementing SAP and JDA solutions. Coordinated a team of international consultants to assess current and future business process states and recommend best-fit ERP solutions.
Store Front-end Research study for the world’s largest retailer encompassing ergonomics and usability factors.
Loss Prevention in-depth investigation and recommendations for the largest beauty supply retail/wholesale company in the US.
Program Manager for $2M design projects for off-price retail chain (fashion, home furnishings), in preparation for RPAS and RAS implementations.
Lyn Kinney, PMP Page 2 of 4 JDA SOFTWARE GROUP, INC. (www.jda.com) – Scottsdale, AZ 1998 - 2009 World's leading supply chain solutions provider with global customer base of 5.8K retailers, manufacturers, wholesaler-distributors, and services industries companies. Yields $617M annual revenues and employs 1.8K (with recent acquisition of I2 Technologies). Director, JDA Services – Business Development (2006 – 2009) – Columbus, OH Provided leadership for all consulting and systems development for retail customers in merchandising, replenishment, allocation, planning, finance/accounting, point-of sale, and data warehouse management. Maintained responsibility for project and engagement management for >$8M customer product implementations and administered business development budget and customer events budget. Fifteen direct reports. Reported to Group Vice President, Services and Senior Director, Services. Performance Highlights: Honored with Business Management Institute Star Performer Award for facilitating >$5M revenue and 50% growth over 4 years by directing/managing successful multimillion-dollar software implementations for major fashion, automotive, discount, closeout, and specialty retailers.
Encouraged customers to upgrade to latest releases by developing innovative “JDA Upgrade and Innovate” program and by providing state-of-the-art training.
Developed training strategy, content, and business process flow for both high-profile, multichannel sporting goods retailer and major department store chain.
Increased profits while boosting utilization by developing/implementing consulting services methodology that incorporated PMBOK methodology with experience-based success models.
Reduced customers’ expenses while maintaining 62% post-delivery margin by aggressively negotiating sporting goods retailer training contract.
Facilitated more cohesive/streamlined implementation methodologies, less confusion, and more concise messaging by helping determine best methods to assimilate E3 Consulting Group and Arthur (acquired companies) into JDA while retaining companies’ best practices.
Boosted revenue >$500K by developing/implementing change management and training strategy offering and by implementing spiff payments for associates recommending training services.
Director, Consulting Services (2003 – 2006) Performance Highlights: Designed, developed, and delivered PMM user courses/materials for Meijer, Inc.
Generated services-based CSG revenue and reduced dependence on sales/product-based revenue by designing/implementing organizational assessment/development program.
Created need for additional consulting services by rewriting/improving benchmark survey to assess customers’ current processes and key performance indicators vs. retail best practice retailers.
Practice Director (1998 – 2003) Directed local/national customer projects and oversaw associate performance (store systems, host systems, planning/allocation), career planning, associate growth/development, utilization achievement, margin targets, and office administration. Maintained responsibility for budget planning (revenue/costs) and administered $5M P&L budget. Twenty direct reports consisting of senior managers, programmers, programmer analysts, project managers, and business analysts. Performance Highlights: Significantly increased on-time and on-budget projects, cut costly errors due to insufficient/incomplete planning, and reduced programming rework by co-authoring/developing prescriptive approach to standardizing implementation process, co-training/mentoring 120 consulting associates, and auditing projects to ensure compliance.
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Served as project manager/executive sponsor for implementation projects for Bass Pro Shops, Frank’s Nursery, Stride Rite Children’s Group, BJ’s Wholesale Club, Carriage Services, The Art Institute of Chicago, Rogers Jewelers, Zany Brainy, MAC Tools, Value City Department Stores, USMC, Gander Mountain, and numerous other businesses.
STERLING SOFTWARE – Cleveland, OH Major player in retail software solution space in early days that eventually lost market share to JDA and Retek. Director, Customer Services (1996 – 1998) Directed customer support (call center), consulting & implementations, quality assurance, user conference event planning, documentation, and training. Maintained P&L responsibility for customer services department, managed budget and strategic planning processes, and supervised 12 associates. Performance Highlights: Developed/executed exit plans for associates and transition plans for customers when division shut down.
Boosted productivity, efficiency, and performance by improving user documentation, reference guides, and how-to manuals for complex system areas.
HOMEPLACE, INC. – Cleveland, OH Startup chain of 53 housewares and home textiles superstores based primarily in power and strip centers in 14 states. Manager, Financial & Merchandising Systems (1994 – 1996) In charge of system integrity, quality, user training, troubleshooting, and problem solving and served as primary liaison between merchant groups and IS, communicating to technical group for program development, new program testing, and user training. Maintained responsibility for identifying problems within each group and streamlining operations. Supervised analysts and programmers in matrix environment and oversaw budgets for projects/initiatives from $100K to $2M. Performance Highlights: Reduced FTEs, invoice processing time, and payment processing turnaround time by directing acquisition, analysis, design, and implementation of custom merchandising and financial system.
Supported initial growth (from 1 to 12 stores) by implementing rudimentary retail host system and store POS system.
Slashed costs, reduced lost orders, effected more efficient/accurate fulfillments, cut errors, and reduced transaction and turnaround time by choosing, setting up, and implementing EDI software program for vendor purchase orders and invoices.
Enabled company to maintain in-stock levels in stores, reduced out-of-stock situations, increased correct merchandise in stores at right time, and cut lag time to restock merchandise by leading store replenishment software solution investigation, including RFPs, customer site visits, and feasibility studies.
Played key role on project team that helped select long-term host systems solution, including overseeing RPF development/evaluation, due diligence, training, 3rd party contractors, discovery, design, development, configuration, and rollouts.
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E AR L Y C A R EER COMPUTER SYSTEMS COMPANY, Strongsville, OH Senior Business Analyst (1993 – 1994) ROADWAY LOGISTICS SYSTEMS, Akron, OH Senior Training Manager (1991 – 1992)
E D UC A TION BALDWIN-WALLACE COLLEGE - Berea, OH Master of Business Administration (EMBA) KENT STATE UNIVERSITY - Kent, OH Master of Arts Bachelor of Science
C ER TIF IC A TIONS PMP (Project Management Professional), The Project Management Institute (2003) Merchandise Management Systems (MMS) Product Certification, JDA Software Master's Certificate in Project Management, ESI/George Washington University Lean Six Sigma White Belt, International Society for Six Sigma Certifications
T OOL S A ND A P PL IC A TIONS JDA MMS (Merchandise Management System) JDA PMM (Portfolio Merchandise Management System) JDA Enterprise Planning JDA Intactix JDA Workforce Management JDA IDEAS SAP Retail Lawson Accounts Payable Lawson General Ledger Salesforce.com
