William Harris possesses comprehensive experience and success in executive leadership and operations oversight at Fortun...
W ILLIAM (B ILL ) T. H ARRIS III Concord, NC 28025
(919) 414-3711
[email protected]
E XECUTIVE L EADERSHIP / O PERATIONS Comprehensive experience and success in executive leadership and operations oversight at Fortune 500 firms including Bank of America, General Electric and Genworth Financial. Six Sigma Black Belt and retired US Army as a Colonel; establish operational excellence within culturally diverse environments. Inspirational leader and creative problem-solver, with a proven track record of transforming vision into reality, corporate goals into concrete action, and organizational philosophy into sound business practice. Excellent communication skills; able to interact effectively with all levels within an organization. Strong analytical skills, leveraging understanding of data and processes to direct strategic decisions. Experience building and directing operations teams of up to 80 members to exceed goals. Big picture thinker, motivated by complex business challenges to deliver effective solutions. Extensive specialized training, including Lean (Six Sigma), DMAIC 2 – Change Acceleration Process, DMAIC (Six Sigma), DFSS Overview Training, and US Army Operations Research Systems Analysis. Strong computer skills including MS Office (Excel, PowerPoint, Word), MS Project & Visio, Minitab and JMP. Strategic Planning Change Management Cost Reduction
Staff Leadership Quality Metrics Process Improvement
Project Management Problem Resolution Financial Stewardship
P ROFESSIONAL E XPERIENCE BANK OF AMERICA CORPORATION, Charlotte, NC
12/2014 – Present
SVP, Group Operations Manager, Global Technology & Operations – Centralized Support & Operations (12/2014 – Present) Manage 20+ associates, ensuring that BOA is within compliance against the Fair Credit Reporting Act (FCRA). Lead teams in collaboation with business units and Credit Reporting Agencies to drive continous process improvement and increase consistency, comprehensiveness and accuracy of credit reporting. Set and communicate clear goals that align with business objectives and ensure compliance with government regulations and company policies. Manage workforce including activities of team members, performance management, career development, coaching, mentoring, and succession planning. Established a process to ensure Consumer Card account setup and maintenance requests are fulfilled and processed as expected, and validate that credit bureau information on all critical fields is reporting accurately across credit bureaus. Led and completed FCRA assessment of the deposits process in preparation of Consumer Financial Protection Bureau (CFPB) July 2015 examination. SVP, Group Operations Manager, Global Technology & Operations – Wholesale Credit Operations (7/2013 – 12/2014) Managed team of 80+ associates responsible for creating legal documentation for business purpose loans, coordinating and reviewing loans prepared by outside counsel and completing loan booking and funding. Oversaw team in sending prepared loan documentation to clients, accurately booking loans to Bank of America’s system of record and releasing funds to the clients. Collaborated with senior leadership concerning operational results, budgets, and strategic initiatives. Served as key member of West Region Business Banking market alignment pilot team, which strengthened relationships with business partners, reduced rework and improved cycle time. West Region Non-real Estate and Real Estate documentation teams sent over 2600 and 1260 documents, respectively, the Financial Booking team booked over 60,000 loans, and Attorney Prepared teams booked almost 4800 loans through ten months in 2014 with over 97% accuracy rate.
W ILLIAM (B ILL ) T. H ARRIS III
P AGE 2
SVP, Business Process Design Manager, Legacy Asset Servicing – Foreclosure & Bankruptcy (10/2012 – 6/2013) Managed team responsible for planning and implementation of all process design activities for bankruptcy and post-sale foreclosure operations. Collaborated with business leaders to identify and prioritize continuous improvement opportunities. Created and met clearly defined business goals for continuous improvement initiatives. Utilized knowledge of FNMA and FHLMC foreclosure guidelines and mortgage insurance guidelines to ensure all process changes aligned with legal and regulatory requirements. Led process improvements and staffing strategies, resulting in maximizing recoverables and improved efficiencies. Provided direct leadership and performance management for a team of four, including staff development. SVP, Process Excellence Manager, Legacy Asset Servicing – Foreclosure (06/2011 – 10/2012) Led the design and execution of two pilot sites for pre-sale foreclosure realignment project that allowed the project team to revise strategies and tactics, which ultimately led to successful realignment of seven pre-sale foreclosure operation sites. SVP, Senior Quality And Change Delivery Consultant, Consumer Banking (11/2009 – 05/2011) Planned and executed the Business Process Management (BPM) launch within six organizations to address lack of controls monitoring processes and lack of continuous process improvement efforts while creating a metricdriven environment that demonstrated process control. Developed relationships with business partners to understand their strategic goals, objectives and business functions to become a trusted partner on continuous improvement initiatives. Performed data analytics to drive fact-based decision-making. Completed a comprehensive time study to evaluate feasibility of deploying image capture devices in Bank of America financial centers. ADDITIONAL EXPERIENCE Quality & Productivity Engineer, Bank Of America Corporation, Charlotte, NC Insurance Operations Leader, Genworth Home Equity Insurance Corporation, Raleigh, NC VP Of Policy Servicing, Genworth/General Electric Mortgage Insurance, Raleigh, NC E-Project/Quality Manager, General Electric Mortgage Insurance, Raleigh, NC Program Manager, General Electric Appliances, Louisville, KY Manufacturing Black Belt, General Electric Appliances, Louisville, KY
08/2007 – 11/2009 06/2006 – 08/2007 03/2003 – 06/2006 07/2001 – 03/2003 06/2000 – 07/2001 11/1998 – 06/2000
E DUCATION United States Army War College, Carlisle, PA Master of Strategic Studies
University Of Louisville, Louisville, KY Master of Science in Industrial Engineering
North Carolina State University, Raleigh, NC Master of Business Administration
North Carolina State University, Raleigh, NC Bachelor Of Science In Mechanical Engineering
C ERTIFICATIONS A ND A WARDS
2014 Bank of America Global Diversity & Inclusion award team nominee 2014 recipient of a Gold and Bronze Bank of America recognition awards 2013 recipient of a Bronze Bank of America recognition award 2012 recipient of a Silver Bank of America recognition award 2011 recipient of two Silver and one Gold Bank of America recognition awards 2008 recipient of two Bank of America Spirit Medallions (the last year Spirit Medallions awarded) Certified General Electric Black Belt Army Meritorious Service Medal with Five Oak Leaf Clusters Afghanistan Campaign Medal with Campaign Star Global War on Terrorism Service Medal
