Senior Policy Compliance Technical Writer in Dallas TX Resume Candace Tate

Candace Tate M: 972.983.2927 E: [email protected]

SR. TECHNICAL WRITER / BUSINESS-PROCESS ANALYST / HR MANAGER Forward-thinking, dynamic professional with demonstrated experience as a sr. technical writer, trainer, business analyst, process analyst, instructional designer/ curriculum developer, project manager, and HR Manager with an outstanding record of accomplishment providing solutions that exceed expectations. Strategy architect in the development of innovative initiatives to streamline processes and capitalize on organizational growth opportunities. Skilled at converting complex subject matter into easily understood material with an innate ability to analyze data, identify risks, determine objectives, develop strategies, and gain executive buy-in. Relevant skills: Technical Writing | Training-Curricula Development | Business Analysis |Process Management | Enterprise Identity Management | Human Resource|Change Management | Visio, SharePoint, Agile, CMMI, SDLC, ITIL |

RECENT CONSULTING PROJECTS /PROFESSIONAL EXPERIENCE NATIONAL GOVERNMENT SERVICES FINANCIAL SOLUTIONS, Baltimore-Bethesda, MD June 2014 – Feb 2015 Consultant - Sr. Technical Writer|Process Analyst – Project Management Office (PMO) Wrote and edited IT operations processes and standard operating procedures (SOPs), and System Development Life Cycle (SDLC) artifacts for the Centers for Medicare & Medicaid Service (CMS), to ensure data integrity and identity authentication security, for the successful “go live” of the Affordable Care Act (ACA) Federally Facilitated Small Business Health Option Plan (FF SHOP) Premium Aggregation System (PAS) and Application Enrollment software systems SIGNATURE CONSULTING GROUP, Woodlawn, MD Jan 2014 – April 2014 Consultant|Sr. Technical Writer – Project Management Office (PMO) Manage meeting logistics and documentation for the Centers for Medicare & Medicaid Services (CMS) Physicians Quality Measurements Management (PQMM) Project, in support of the Affordable Care Act (ACA) 2014 – 2015 Physician Quality Measurements Reporting Pay for Performance and Electronic Health Record (EHR) programs CAREFIRST BLUE CROSS BLUE SHIELD, Owings Mills, MD Oct 2012 – Oct 2013 Consultant - Sr. Technical Writer|Content Management – Operations Training – Customer Service Recruited to develop and provide expert level SOP documentation and training content management for the Consumer Direct Contact Center. Ensured compliance and alignment with guidelines and regulations mandated with the launch of the 2014 Affordable Care Act (ACA)  Assisted in the successful roll out of the training content management system and knowledge base BPM tool utilized by consumer direct unit for interaction between subscribers and consumers  Served as liaison between the business and technical teams to develop process workflows and systems workflows for enrollment processing and claim adjudication  Successfully wrote and rolled out business process documentation, standard operating procedures, and training content for new enrollment and billing processes as the result of the rollout of the ACA KAISER PERMANENTE, Rockville, MD Feb 2012 – Oct 2012 Consultant|Business Analyst|Documentation Specialist Brought on board to provide expert level business process and documentation development guidance to Membership Administration, Benefit Policy & Administration, and Contract Administration Departments – Medicare. Leveraged broad competencies in Agile methodology to implement process improvement and delivery.  Served as subject matter expert on process improvement to improve Medicare front-end enrollment processing  Conducted information gathering sessions with Medicare Membership Admin staff to identify and document Medicare functions performed post transition  Identified new processes and existing processes needing improvement  Analyzed gathered data, remediated standing issues, provided recommendations, and implemented just in time resolutions

TANAGER, INC, Woodlawn, MD, Annapolis Junction, MD May 2008 – Feb 2012 Senior Technical Writer|Business Analyst|Human Resources Manager |Proposal Writer Earned fast-track promotions though a series of increasingly responsible positions based on strong performance in process optimization and quality management. Initially brought on board as a contract Senior Technical Writer to leverage broad competencies in technical writing and information technology knowledge to support Centers for Medicare-Medicaid Services (CMS) training, quality, and knowledge resource website / datacenter. Promoted to Business Analyst: Instrumental in establishing and defining the Business Requirements and Change Management processes to support and define stakeholder’s Learning Management System (LMS). Promoted to HR Manager, lead the integration and administration of HR best practices into operational procedures to strengthen and drive HR contributions across the enterprise. Responsible for orientation/front-boarding, training and career development, and employee relations. As HR Manager contributed to proposal development for Military and Government IT security contracts.  Established company’s first full functioning Business Analysis and Requirements Management Department; setting the standards and processes for the development of white papers, project charters, requirements, system functional design documents, test plans, and use cases  Developed organization’s first full functioning HR Department servicing over 100 employees  Wrote and developed company IT policies, standard operating procedures (SOPs) for all functional areas and phases of the Software Development Life Cycle (SDLC), and Disaster Recovery and Contingency Planning as according to CMMI process methodology in support of CMS datacenter  Enabled company to meet first time MITRE documentation audit within a four month period

PREVIOUS CONSULTING PROJECTS Process Analyst/Sr. Technical Writer - IT, Aviall Aviation, Dallas/Fort Worth Airport, TX 5/2/07 - 11/20/07  Led compliance team to a successful rollout of process documentation for in response to Sarbanes-Oxley (SOX) audit remediation and compliance Training Content Management and Delivery, Detroit Edison Energy, Detroit, MI 12/5/0 6- 4/11/07  Wrote and designed Instructor Led-Training (ILT) and Web-Based Training (WBT) for SAP “go live” implementation. Course developed deemed best in quality Sr. Technical Writer–SAP Security, T-Mobile, Bellevue, WA 4/06 - 10/06  Developed technical documentation, assisted in risk remediation and automated controls definition in response to Sarbanes-Oxley (SOX) and COBIT IT audit. Process Analyst, UICI (Health Markets) North Richland Hills, TX 6/05 - 4/06  Successfully enabled external auditors to respond to SOX and COBIT IT audit by providing quality documentation of company’s processes and operating procedures Business Analyst, Hewlett Packard (HP) 3/05 - 6/05  Conducted information sessions and documented SAP finance processes for HP Taiwan and the Virgin Islands in response to SOX Audit Consultant - Sr. Technical Writer, GameStop Grapevine, TX 12/04 - 2/05  Enabled client to successfully meet three-month mandate for SOX & COBIT compliance Documentation Specialist, Lennox International, TX/ FL/ MS 7/04 - 12/04  Assisted Ernst & Young Auditors in documenting business processes for SOX compliance Proposal Writer/Development Associate, Dallas Jewish Coalition 10/03 - 7/04 dba Vogel Alcove Childcare Center for Homeless Children  Composed award winning grants/proposals  Successfully met $500,000 annual quota within nine-month period

TEACHING EXPERIENCE Adjunct Instructor, Dallas County Community College District GED: Verbal, Technical Writing, Business Writing/Business Communication for Health Certification

2000 - 2004

Founder/Educational Consultant - Khocolate Keepsakes II, Duncanville, TX 2002 - 2003 Wrote and delivered curriculum for City of Dallas Park& Rec, and Dallas Independent School District After School Program

EDUCATION B.A. English, University of Texas, Arlington, TX Other Universities attended for professional development LeMoyne-Owen College Memphis, TN| Loyola-Marymount University Los Angeles, CA University of Science & Technology-Kumasi, Universities of Ghana-Cape Coast, and Accra, West Africa (Sponsored by United Nations and Howard University)