Charles Miller has over 30 years experience in the transportation industry....
Charles Miller 281-489-4981 Pearland, TX 77584
[email protected] Executive Summary Over 30 years in the transportation industry. Strong record of cost control and quality/ performance management. Excellent qualifications in operations planning/ management. Proven ability in being able to take over poor performing and lack luster teams and turn them into a highly motivated, highly functional groups by creating a team atmosphere. Established record of communicating goals to all functional parties in a manner that they understand their importance to the team. Professional Background Senior Manager 1/2012 to 4/2014 FedEx Ground Houston, TX Responsible for the entire operation of the SHOU station. Station puts 150 vehicles on the street on a daily basis and picks up and deliverers over 60000 packages on a daily basis. Directly responsible for the performance of over 400 package handlers, drivers, contractors and staff. • Able to maintain 99.4 and above local inbound and over 97.8 real local inbound on a daily basis thru constant communication to shareholders. • Ability to communicate effectively to various groups that have different but equally important roles within the station in a manner that fosters teamwork. • Stations financial for FY 2013 were below goal for the year, coming in at a 98.5 on a goal of 100 by monitoring all controllable costs on a daily basis. Operations Engineer 1/2008 to 1/2012 FedEx Ground Houston, TX Responsible for the service and productivity attainment for the GCST District. That included 26 stations over Southern Texas, Louisiana and Arkansas. • GCST as a district measured positive in one and two day late service metrics every year I was in this position. This was done thru continuous teamwork and constant communication and leveraging relationships to manage remotely. • Ability to work with individual stations to make sure that they were hitting their established goals to ensure the district as a whole would hit their goals • Ability to manage remotely was key in the district hitting their outbound productivity goals during this entire stretch. Senior Manager 8/2006 to 1/2008 FedEx Ground Miami Florida Senior Manager of this E Size station that dispatched 90 vehicles daily. Responsible for the all operational and administrative functions in this station. • In a five month period we were able to get Miami off of the top 50 Loss Claims list. Station had been on this list for 4 consecutive years up to that point. • Thru ability to analyze data was able to determine where many of our loss issues were coming from and ad focus to these areas. • From 2006 to 2007 were able to reduce the security budget by $20000 monthly and the cartage budget by $40000 monthly. Senior Manager 10/2004 to 8/2006 FedEx Ground Houston, Tx Responsible for all operational and administrative functions in this D size station. Responsible for the performance of 150 package handlers, drivers, contractors and staff at this station.
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Able to take the station from a negative SQI performance in 2004 to being 25% positive in 2005, the best in the district. Able to effectively communicate to all parties the importance of their functions and how they are vital to the success of the team. Managed to reduce the number of preventable accident from 21 in FY 2004 to 11 in FY 2005.
Senior Manager 7/2002 to 10/2004 FedEx Ground Brownsville, TX Responsible for all operational and administrative functions in this B-Size station. Responsible for the performance of 100 package handlers, drivers, contractors and staff on a daily basis. • Able to reduce outbound dock costs by $40000 annually by getting authorization to allow customers in Mexico to load directly onto FedEx Ground equipment. • Able to provide cost analysis in order to get corporate approval to allow company equipment to go into Mexico. • Reduced Damaged Claims filed by 75% from 2002 to 2003. Senior Manager 11/2000 to 7/2002 FedEx Ground Abilene TX Managed both the Abilene TX station and the San Angelo TX substation. Responsible for all operational and administrative functions within these stations. Responsible for the performance of 35 package handlers, drivers, contractors and staff in these two stations. • In FY 2002 both the Abilene and San Angelo stations had a positive cost variance for the first time since the stations had opened. • Ability to communicate the importance of each team member enabled each team member to provide even more. • Both Abilene and San Angelo had 0% turnover in FY 02. Station Manager 8/1997 to 11/2000 Tax Air Freight Chicago, IL Responsible for all operational and administrative functions of this air freight station. Responsible for the performance of 35 drivers, dock workers and staff on a daily basis. • In the three years I was at Tax Air we had absolutely no turn over (driver, dock or driver) • Ability to communicate common goals and aspirations to the entire team. • Tax Air Freight Chicago had 0 accidents in the three years I was at the helm of the station.
Education B.S, Business University of Northern Iowa • •
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5/1983 Cedar Falls, IA
Training Leadership FedEx Ground University, Pittsburgh PA, 7/2006 to 7/2006 Senior Manager Orientation FedEx Ground, Pittsburgh PA, 7/2001 to 7/2001 Awards Senior Manager of the year[FedEx Ground ], Brownsville TX, 5/2003 to 5/2003 Service Culture Excellence Award[FedEx Ground], Brownsville, TX, 5/2003 to 5/2003 Service Culture Excellence Award[FedEx Ground], Brownsville, TX, 5/2004 to 5/2004 Senior Manager of the Year[ FedEx Ground], South Houston, TX, 6/2006 to 6/2006 Service Culture Excellence Award[FedEx Ground], South Houston, TX, 6/2006 to 6/2006 Five Star Award [FedEx Ground], Miami, FL, 6/2007 to 6/2007. Highest award given to employees at FedEx
