Jennifer Schmidt is a dedicated and passionate business professional with ample experience working in the strategic grow...
JENNIFER SCHMIDT Parsippany, NJ 07054 www.linkedin.com/pub/jennifer-schmidt-mba/26/10a/755/
Phone: (973) 420-9169 Email:
[email protected]
TRAINING & INSTRUCTIONAL DESIGN MANAGEMENT EXPERT A dedicated and passionate business professional with ample experience working in the strategic growth and project management of SaaS-based solutions, eLearning, and instructional design fields seeks to combine years of expertise to develop stellar technology-based learning management systems on a consistent basis. Strong analytical skills help in quickly identifying problems and formulating solutions for a wide array of clients in the life sciences. Highly accomplished in training C-level executives and large staffs to maximize job performance.
AREAS OF EXPERTISE
Training & Development Product Management Instructional Design System Technology Learning Management Systems (LMS)
Curriculum Development Compliance Training User Requirements Staff Oversight & Development SCORM / AICC ADDIE
Client Relations Validation Distance & E-Learning Interpersonal Communication 21 CFR Part 11 Training & Design Consultancy
KEY SKILLS ASSESSMENT TRAININGS – Highly proficient at developing, conducting, and consulting on product demonstrations and training for clients that targets both experiential and scenario-based instructional design initiatives for adult learners; synchronous and asynchronous training delivery, rapid eLearning development, and curricula. CURRICULUM DEVELOPMENT – Experienced in conducting needs analysis for clients, identifying key areas of improvement, liaising with subject matter experts (SME), and creating training curricula that directly address these needs. LMS DESIGN – Expert in identifying key functionality for version inclusion in proprietary SaaS-based builds, and writing informative user requirements. Adept in sstrategic planning to deliver a new product and service model to market; skilled in aligning, differentiating, and remaining knowledgeable of competition.
PROFESSIONAL E XPERIENCE QPHARMA, INC., MORRISTOWN, NJ 2011 – PRESENT SENIOR MANAGER, TRAINING AND INSTRUCTIONAL DESIGN SOLUTIONS (DEC. 2013 – PRESENT) Collaborated with both vendors and clients to create an innovative virtual learning environment. Oversee the setup of life science compliance e-courses. Increase the retail footprint of instructional design products. Led the launch of two proprietary LMS upgrades in cooperation with developers. Key SME to engineer and authorize LMS functionality design and implementation for production. Major contributor to development of proprietary retail learning university and retail compliance training catalog.
PRODUCT MANAGER-LMS/ELEARNING /INSTRUCTIONAL DESIGN/TRAINING DEPLOYMENT (SEPT. 2011–DEC. 2013) Streamlined operations for LMS user requirements. Maintained SCORM and 21 CFR Part 11 compliance. Built key partnerships within targeted markets. Collaborated or partnered with vendors to conduct in-depth research for stable implementation of technology integrations for LMS clients. Held an instrumental role in the strategic growth and project management organization of internal LMS. Supervised the development of compliance trainings, e-Learning, assessments, and conducted detailed performance monitoring. Served as an instructional design consultant to clients on Articulate and Storyline; counseled clients on SCORM / AICC / HTML5 and iPad publishing for optimal LMS and server performance. Managed the work of two LMS administrators and two instructional designers to ensure the services they provided were delivered at an optimal level and in a timely manner. Identified and authored essential user requirements for integration into updated versions. Evaluated and improved compliance training focused on sales force, Corporate Integrity Agreement, new-hire, and performance improvement. Created a LMS product and service purchase package that included a dedicated client administrator, instructional designer, a compliance course catalog, and Tier II support. Grew revenue from sales of the SaaS-based, multi-tenet LMS and instructional design services. Ensured fixes on SCORM/Tin Can, HTML5, gamification, eLearning, iPAD, and instructional design issues.
JENNIFER SCHMIDT, PAGE 2 NY PRESBYTERIAN/MORGAN STANLEY HOSPITALS, NEW YORK , NY CONSULTANT / TRAINING AND DEVELOPMENT MANAGER
APRIL 2011 – JUNE 2011
Evaluated company morale to help identify needed areas of improvement and create training resources/programs addressing these needs for a staff of 400 using ADDIE and competency-based models. Developed effective curriculum and performance metrics for related areas. Set up training simulations and oversaw the work of training vendors. Oversaw the proper maintenance of training records for NY Dept of Health. Tracked statistics and achievements and regularly reported data to C-level managers. Created and led a four-hour customer service training seminar.
QPHARMA, INC., MORRISTOWN, NJ CONSULTANT / TECHNICAL TRAINING PROCEDURE SPECIALIST
OCTOBER 2010 – JANUARY 2011
Researched curricula for 3,000 users groups and 60,000 individual users to identify gaps in training and develop new ways to enhance them that would increase productivity. Identified areas of improvement using gap analysis, cause & effect analysis, and needs analysis. Liaised with subject-matter experts to ensure information gathered was accurate and relevant. Managed the development of curriculum and documents ensuring that they adhered to corporate guidelines. Tracked milestones and target vs. actual results.
CELGENE CORP., SUMMIT, NJ TRAINING CONSULTANT , CLINICAL RESEARCH & MEDICAL OPERATIONS
APRIL 2009 – O CTOBER 2010
In charge of vendor negotiations as well as helping instructional designers to storyboard, develop, and assess training requests. Served a key role as the main evaluator of new hire training and collaborated with managers on creating a new employee orientation program. Created an LMS as well as updated guidance documents, standard operating procedures, and work instructions. Selected to serve as Ad-Hoc Member of Learning Governance Council. Developed and maintained a tool that tracked completion of training and ensured inspection readiness.
AMERICAN DREAM MORTGAGE BROKERS, MOUNTAIN LAKES, NJ BROKER OF RECORD & PARTNER
OCTOBER 2007 – APRIL 2009
Managed and oversaw the smooth operation of all business activities. Trained staff and launched online document management system for loan officers to access current rate sheets, disclosures, and promotional materials.
WYETH CONSUMER HEALTHCARE, MADISON , NJ SEPTEMBER 2000 – O CTOBER 2007 C-EXECUTIVE ADMINISTRATOR TO VP AND DIRECTORS OF INFORMATION SERVICES Assisted C-level executives and oversaw the performance of senior administrators. Other duties included managing the budget, scheduling, a d updating training documentation for staff of 100. Undertook the training of senior administrators.
E DUCATION Northcentral University, Prescott Valley, AZ Doctor of Philosophy in Education, Global Training & Development (Pending 2015) Kaplan University, Chicago, IL MBA, Master of Business Administration (2011) Montclair State University, Upper Montclair, NJ Bachelor of Science in Accounting (1995)
CERTIFICATIONS Articulate Storyline Basic Training, eLearning Guild, Santa Rosa, CA (2014) Certificate in Project Management, Cadence Management Corporation, Portland, OR (2013) Certified Computer Software Specialist, Comprehensive Computer, Parsippany, NJ (1999)
AFFILIATIONS AND LICENSES eLearning Guild, 2013 – Present; NNJ-ASTD, Member, 2011 – present; Honorary Band Member of Montville United Methodist Church, Saxophone, 2009 – 2012; NJ Licensed Mortgage Broker and Banker, 2006 – 2009
PLATFORMS / SOFTWARE/WEB T OOLS Articulate, Windows 95/98/2000/XP/7, MS Office (Word, Excel, PowerPoint, Project), SharePoint, Windchill, Livelink, Documentum, Snagit, iCertiy LMS, Python LMS, Compliance Wire, Thunderbird, Cornerstone, Outlook, Concur, Visio, Storyline, Adobe Connect, WebEx, GoTo Meeting, www.surveymonkey.com
