Senior Instructional Designer Learning in Denver CO Resume Laura Culver

LAURA E. CULVER (720) 431-9516

[email protected]

SENIOR INSTRUCTIONAL DESIGNER, LEARNING Seasoned Training and Instructional Design Professional with broad-based training and development experience in positively influencing sales, productivity and retention. Major strengths include: creating solutions that directly relate to desired job outcomes, developing high quality, engaging and easy-to-use materials that increase employee competence. Successfully manages multiple projects simultaneously and meets deadlines. Works effectively and builds strong relationships with stakeholders and SMEs to determine needs and develop relevant solutions. Self-starter and self-motivated with the proven ability to work well independently and with a team. Professional proficiencies include:     

Strong project management skills Effective relationship building Meet deadlines Manage multiple priorities/projects Excellent written and verbal skills

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Develop high quality deliverables Strong attention to detail Effective facilitator Highly skilled coach and mentor Experienced editor

PROFESSIONAL EXPERIENCE INTUIT, Englewood, Colorado, February 2011-July 2014 Senior Learning Consultant (Laid off)  Managed a business unit software build process initiative that increased inside sales results and completion compliance  Built a business unit leadership curriculum from the ground-up for front-line sales leaders to improve management skills  Developed hybrid e-learning events that included instructor-led course wrappers to increase content application  Built a sales compensation e-learning module to increase core understanding of how compensation is calculated  Mentored and coached team to build instructional design/facilitation skills  Facilitated pilot and train-the-trainer sessions to ensure successful learning outcomes  Participated as a TedX Intuit Salon event speaker (inaugural event)  Provided quality control of all outgoing content deliverables including editing, look and feel, voice, and media choice  Built a variety of sales product training courses, new hire orientation, and on-going sales effectiveness courses  Received multiple recognition awards for outstanding work CHARTER COMMUNICATIONS/STATERA/DIRECTV, Denver, Colorado, November 2009-December 2010 Instructional Design Consultant (Contract roles)  Designed technical e-learning solutions for installation technicians to increase Ethernet, digital video and wireless solutions knowledge and skills  Designed a comprehensive Account Manager e-learning curriculum to teach core skills for a newly developed role  Designed Local Leads Expert Initial Sales Training e-learning solutions to shorten on-boarding time  Worked closely with stakeholders to identify training gaps; worked with SMEs to obtain/verify content accuracy AIMCO, Denver, Colorado, April 2008-October 2009 Instructional Designer III (Laid off)  Managed a company-wide interviewing and selection training initiative that increased hiring effectiveness by 80%  Managed a company-wide on-boarding re-design initiative; created e-learning and instructor-led content to increase consistency of content and delivery  Reduced time sheet errors and compliance issues by 90% with a comprehensive e-learning time sheet compliance training which included “how to” demonstrations  Increased lease renewals 25% by developing a comprehensive telephone sales curriculum AURORA LOAN SERVICES, A division of Lehman Brothers, Littleton, Colorado, December 2006-April 2008 Sr. Sales Trainer/Instructional Designer (Business closed)  Developed self-study, pre-work modules to teach complex content for newly hired Account Executives  Reduced help desk inquiries by 30% with a proprietary systems job aids for Account Executives and mortgage brokers  Facilitated account executive on-boarding sessions; revamped content to increase Account Executive competence  Designed a HUD-1 advanced training solution, which included simulation activities to help Loan Processors correctly balance a HUD-1 statement

LAURA E. CULVER

(720) 431-9516

[email protected]

IN TOUCH TODAY, Broomfield, Colorado, December 2004-December 2006 Learning & Tradeshow Manager (Laid off)  Developed and delivered informational webinars and “how to” webinars for sales professionals  Developed Monday Morning Action Plans to help sales professionals integrate Webinar session information  Tripled number of tradeshows to expand the target market to a national focus  Managed all facets of training and tradeshows including contracts, travel, logistics, and budget  Negotiated below cost contract with national airline for shipping tradeshow items GUARANTY RESIDENTIAL LENDING, Greenwood Village, Colorado, May 2003-November 2004 Loan Consultant  Identified ideal target clients, built relationships, marketed to potential clients, and presented product offerings INTELLINEX, Lakewood, Colorado, August 2000-April 2002 Curriculum Manager (Laid off; Business closed)  Built skills of 9 instructional designers to improve content design and assessment writing abilities  Reduced content research time from 2-3 weeks to 1 week by developing a methodical research process  Mentored/Coached Account Executives and met with prospective clients to present training methodologies and processes BENTLEY NETWORKS, Denver, Colorado, August 1999-August 2000 Manager, Learning  Increased sales skills and motivation of Sales Consultants by developing all facets of sales training conference  Developed and piloted a wide variety of consultative sales training sessions PERPETUAL LEARNING GROUP, LLC, Denver, Colorado, July 1993-July 1999 Owner/Instructional Design Consultant  Designed comprehensive credit card collections curriculum for nationwide bankcard call center operation to reduce onboarding time  Developed and delivered proprietary and non-proprietary software training content to increase skills

TECHNICAL SKILLS     

Articulate Suite/Storyline Captivate Camtasia InDesign Plateau LMS (Administrator/User)

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MS Office Suite Photoshop Audacity SnagIt ADDIE/Kilpatrick model use

EDUCATION/CERTIFICATIONS    

M.Ed., Organization Development, Kent State University, Kent, Ohio B.A., Education, English emphasis, Alvernia University, Reading, Pennsylvania DiSC (The Work of Leaders), A Wiley Brand, Minneapolis, Minnesota Advanced Learning Design, ASTD International Conference, Denver, Colorado