Marcy Aguirre promotes revenue growth with all-inclusive Customer Management, enabling sales team to focus on and close ...
MARCY AGUIRRE Menifee, CA 92586
[email protected]
951.249.4292
www.linkedin.com/in/marcyaguirre
SALES / MARKETING SUPPORT – GLOBAL CUSTOMER SERVICE PROFESSIONAL Promote Revenue Growth with All-Inclusive Customer Management, Enabling Sales Team to Focus On and Close New Business Recognized by customers as strong advocate, proactively managing order fulfillment processes by leveraging system knowledge and internal global relationships to quickly diffuse potential issues and negotiate successful solutions. Trusted liaison to internal departments, providing customer input to financial planning, product offerings, pricing guidelines, and operational performance, legal compliance, aligning business strategy to market demands. Enjoy working in global community and resolving urgent issues through continued after-hours support and availability. Adaptable quick learner, knowledgeable on extended sales channels. Expert at tracking servicerelated issues, identifying root causes, business objectives, and working cross-functionally to resolve systemic issues with ordering, processing, pricing, and contracts. Areas of expertise include: Inside Sales | Order Processing | Forecasting | Pro-Active Alert of Factory Issues to Teams & Customers Compliance to Quote | POS Analysis | Ship & Debit Analysis CRM Administration-Tracking | Commission Processing
PROFESSIONAL EXPERIENCE
ARTESYN TECHNOLOGIES, Carlsbad, CA
2010 – 2014
Manager, Senior Customer Support Rep Served as primary liaison for Tier 2 accounts in medical field, working direct with factories on forecasts, orders, schedule confirmations and production-related issues. Kept extended sales teams informed of all activities. Worked with internal teams on new program quotes, quote renewals, contracts and NDA’s. Coached sales teams on CRM program entry and tracking. Ordered factory samples when required.
Ensured all issues were addressed on new programs prior to move into sales funnel by providing required samples, safety certifications and collaborating with marketing team to complete quotations.
Ensured consistent use of protocols with internal factory teams and improved turnaround time on expedite requests by mentoring peers with best practices in all aspects of Customer Support Rep position.
Guaranteed compliance and enhancements to processes, analytics and reports through ongoing collaboration with Marketing and QA teams.
Guaranteed 24-hour turnaround on new quotes and quote renewals by ensuring that requested quantities, price breaks, target price, competition model / price, product lead times and Inco Terms were loaded accurately in customer relationship manager (CRM) tool.
Grew existing business 12%+ over past 5 consecutive years by providing timely product samples with required specifications and providing on time delivery on current business.
MARCY AGUIRRE
[email protected]
EMERSON NETWORK POWER, Carlsbad, CA
PAGE TWO
2007 – 2009
Business Development, Strategic & Standards Group Managed primary liaison of tier 2/3 channel including Account Managers, MSR’s and Distributors. Trained on business processes. Provided reports including sales analysis and sales funnel / opportunity reports. Managed sales territories, setting up some continuity between territories and metrics to measure activity levels. Managed POS including automation of reporting, ship / debit automation, and commission processing.
Enabled timely purchase order submittals by enhancing CRM sales forecast and automating data out of Crystal reports.
Improved distribution quote process, saving valuable marketing resources, by setting up interface that uploads and populates Oracle Quote template.
ASTEC AMERICA INC., Division of Emerson
2002 – 2006
Manager, Systems planning and business development Managed team of 4 of subcontractors, reviewing / approving proposals and statements of work. Conducted workshops and chaired meetings for CRM track and maintained project plans. Created and published business process documentation and training materials. Developed Crystal Reports for CRM users. Traveled globally to train end-users on Oracle CRM modules: Sales On Line, iQuoting and Sales Off Line. Mapped requirements from legacy systems / processes to CRM tool.
Increased efficiencies and made automation possible as business expert by recommending continued system enhancements.
Enabled accurate comparison of data results by creating online sales automation portal that integrated 3 unique legacy systems.
Ensured user adoption by providing timely and effective customer support to community.
RELATED EXPERIENCE ASTEC AMERICA INC., Carlsbad, CA Manager, Inside Sales
TECHNICAL SKILLS Proficient in Microsoft Work, Excel, Power Point, Oracle, Forecasting, Point of Sales Reports and Analytics Rosettanet – Program Registrations
