Senior Business Systems Analyst in Los Angeles CA Resume Kim West

Contact: Kim D West 3 1 0 -3 7 5 -9 8 2 9 Home 310-749-8917 MOBILE [email protected]

Kim West Senior Business Systems Analyst Highlights Summary  Strong knowledge of SDLC & Agile methodology, Business Analyst, Quality Assurance Tools.  Excellent Documentation skills: Business Requirement Document (BRD), Functional Specifications Documentation, Use Cases, Incident Reporting (Remedy), Process Flows and Business Process reengineering  Broad familiarity with Financial Systems, Customer Membership, Purchasing, Warehouse Management, Distribution, Supply Chain Management and understanding of Manufacturing.  Collaboration with all levels of management, clients (in House Business Users and Outside Vendors) including development groups (SME), perform tasks such as UI walkthroughs, QA and UAT and creating support documentation. Adhering to Best Practices while paying attention to detail, being thorough to gather requirements from Stakeholders. Able to meet Deadlines, Deliver on-time and within Budget.  Close relationships with Change Management and able to Create RFC (Request for Change) to ensure proper integration and the associated Tools.  Experience with Customized CRM at AARP; Deep involvement with the Customer Development for enhancing the Membership by utilizing various Campaigns and Marketing Strategies. The Information Systems Department always stresses the use of SDLC and SCRUM/Agile methodologies, to insure that the Programming Design and Testing result in the Correct Solution. Depending on the complexity of the solution, Quality Assurance processes were enforced, while testing all the Test Scripts and Use Cases and working closely with the Customer. Familiar with ITIL Principles and Cognos, MicroStragey, SalesForce & Doors.  SME for any Excel related issues. Derived many Dashboard reports on a weekly basis used for the Executive Management Meetings. Including but not limited to: Error-checking analysis, Formulas & Macros using VBA. Able to manage the challenge to manipulate, analyze and present the data for any audience.  Familiar and proficient with all Microsoft Tools: Excel, Powerpoint, Sharepoint repository, Visio.  Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies. Constantly self-educating with the technology trends and Industry Standards.  Able to write SQL Queries against Databases: MS-SQL, DB2, Sybase, Oracle and Understand the Data Modeling, create Views of the Data Structures, Data Flow Analysis of the Business to help improve the Business Process understanding. Technology Summary Software: Peoplesoft, SAP/R3 (MM), Webmethods, Business Objects v6.5 & XI , Ariba, Crystal Reports, TOAD (PL/SQL), Databases: Oracle, Sybase, DB2, Relational Databases, Adabas, IMS, MSSQL, MS SQL Server Systems: CICS/ISPF/Mainframe, UNIX, Windows applications, AS400 Languages: HTML, COBOL, Easytrieve, SQR (Peoplesoft), C# , Dot-Net and Java and JavaScript, SQL, XML Methodologies: Waterfall, SDLC, Agile/Scrum. iDocs (SAP) Development Tools: Visual Studio 2010, MS Access, MS SQL Server (SSRS), TOAD (PL/SQL), TFS (Team Foundation Server) Experience Linker Financial Systems 11/ 2013 –present As a Consultant, to derive a System (using Excel) to recover Hospital Costs between the Hospital and Patients. Using the latest California Plan, Medical and/or Medicare. Morris Motors 5/2013 – present Available (when needed) as a oncall support person for the Client/Server Auto Service/Parts System for a Small Business AARP – Lakewood, CA Business Analyst (consultant)

10/2008-01/2013

As a Consultant, Business Systems Analyst & Programmer collaborated with Outside Services, Internal Business Partners, supporting Membership Services, CRM and Bank Solutions, Team Lead to convert all Printed Documents for (outside) Pitney-Bowes for Printing. CRM system used for the Non-Profit Membership-based Organization to help track Members, Possible Members, Marketing, Demographics, volunteering and communication with Members and Non-members. Selected Contributions:  Supported Membership Services & Customer Relationship Management (CRM), following the SDLC methodology. Integrated (external) email addresses into various functions after Extensive Business Rule Processing. Maximized Project Implementation through close communication with Testing Resources from the Business side (Project Managers and Business Analysts) and the Quality Assurance Team. AARP is basically a combination “Post Office and Bank” managing 38million members with enhancements to the (CRM) Membership using various Campaigns and Strategies. Involvement with Call Centers, 3rd-party Vendors, Publications, while integrating with the CRM and the Business Units.  Subject Matter Expert (SME) for all company-wide Excel Spreadsheet requirements and debugging, deriving solutions for the most-efficient use of Excel.  Supporting initiative to convert all printed document tasks to Pitney-Bowes, using SDLC and SCRUM methodology  Participated in Weekly JAD sessions, when required, to gather requirements, and ensure involvement of the Customer Participation. Improve the communication and collaboration between customer and the Solution providers.  Created documentation that included: Business Requirement. Documents (BRD), Functional Specifications, Design Documentation , Workflow and Process diagrams, report designs, developed the Test plans and Test / Use cases, then worked closely with Q/A to ensure a complete product for delivery to the Customer(s).  Familiar with Document Management Application, Microsoft’s Sharepoint Collaboration Software Environment: Mainframe DB2, Web services American Honda Corporation – Torrance, CA Business Systems Analyst Consultant 10/2006-08/2008 Continuous involvement with the Business Processes to deliver the Product: an Internal Dealer Audit System for Incentive Payments. Involved with the development of Reports using Business Objects while assisting with the ETL processes, to derive the DataMarts. Selected Contributions:  Supported RFQ/RFP process to Evaluate & Purchase Whole Finance System, using SDLC process.  Supported In-House Customs Auto Tracking Software.  Derive Specifications and program the audit of the Dealer Incentive Payments program. (iAudit), currently performing the task of Production Support for iAudit. (C# web developed).  Attend Weekly JAD (Joint Application Design) Sessions with Multiple Stakeholders to ensure an improved Product Development, leveraging knowledge of the Stakeholders.  Derive & Maintain Business Objects XI (Web Intelligence) Reports. (approx. 50 reports)  Convert 700 WORD Documentation (iAudit System Definition) into HTML for integration to the iAudit Webserver. Using Dreamweaver. Environment: Mainframe DB2, Business Intelligence Sony Pictures Entertainment – Culver City, CA Business Systems Analyst 1999 to August 2006  Reconciliation of the G/L Conversion from JD Edwards to SAP/R3 International Financials, Involved with UAT  Workflow Administrator (SAP/R3) that involved diagnosing of Workflow Issues with Invoices and Approval process.  SAP/R3 Role (Security) Assignment to maintain the various roles in SAP/R3 (company-wide)  Help desk involved the diagnosis of problems related to Ariba (web-based Procurement package) and SAP R/3, solving the problems or triaging the problems to Functional areas for providing solutions. Developed detailed Daily / Weekly / Monthly Metrics reports for trend analysis. These reports were used for Management Metrics reporting to be viewed by the following audience: Managers, Directors, Executive Directors and the Vice

President (of I.T.). Tools used: PowerPoint, Excel, Crystal Reporting, Remedy (Incident reporting). Resolve any Training issues with Customer and SAP / Ariba ( Contract Management System).  Converted PeopleSoft to SAP/R3 using SQL, SQR and LSMW. o Design Functional Specifications, Enforce SOX requirements: Create Balance Procedures to comply with SOX and satisfy the Audit Team (Ernst & Young). o UAT compliance, resolve any Interface Issues o Resolve Interface requirements between Legacy systems and SAP  Supported PeopleSoft (Financials and HRMS) with a base of over 500 users, wrote/modified Peoplecode, SQRs, migration from v6 to v7.5, Production Support 24 x 7, version v7.5 Environment: Client Server with SyBase (PeopleSoft and SAP) SAP R/3 ACHIEVEMENTS (at Sony Pictures Entertainment)  Reconciliation of the G/L Conversion from JD Edwards to SAP International Financials, using MM (Mtl.mgmt)  Converted Peoplesoft (Customer & Vendor data) to SAP using iDocs. Accounts Payable & Accounts Receivable, Procurement and Vendor Management.  Workflow Administrator (R3) that involves diagnosing of Workflow Issues with Invoices and Approval process.  Help desk involves the diagnosis of problems related to Ariba (web-based Procurement package) and SAP R/3, solving the problems or triaging the problems to Functional areas for providing solutions.  Role (Security) Assignment involves the creation of forms for the various roles in SAP (company-wide) Education West Coast University – Los Angeles, Masters of Computer Science University of Missouri – Rolla, Bachelors of Computer Science Various other clients: Home Savings & Loan, Nike Shoes, SoCal. Edison, SoCal Gas, Toyota, Nissan, Izuzu, Rockwell, Universal Studios, Illinois Legislature I.T., Nestle Foods, Proficient Foods (Supply Chain for El Pollo Loco, Denny’s, Winchells)