Senior Account Manager, Account Manager

Summary of Qualifications I am a creative and analytical problem solver who consistently develops strong b usiness relationships with clients. Skilled in improving customer retention leve ls within a highly competitive market. Equipped with outstanding presentation, l eadership, and communication skills. Well organized with a proven ability to wor k productively in a high-pressured, fast-paced environment. Dependable, confiden t, conscientious, and detail oriented with a strong work ethic. Areas of Expertise * * * * * * * * * * *

Client Services Strategic Planning Medical Bill Review Comprehension of Medical Reports CPT Codes ICD-9 Codes Account Implementation General Ledger Customized Reporting Up-selling of Products and Services

Education National University On-line Program - Bachelors of Arts Degree/Marketing - In pr ogress ACS CompIQ Corp., Irvine, CA - Six Sigma Certification Chapman University, Irvine, CA - Management Certificate Program West Los Angeles College, Culver City, Ca - Medical Billing Certification Computer Skills Microsoft Word, Outlook, Power Point, Excel, Access, Visio, and 10 key by Touch Professional Experience 2009 to Present Strategic Business Unit Manager ACS CompIQ Corporation, A Xerox Company Irvine, CA * Acts as the central account contact for clients * Represents the clients' interests to all areas within the ACS organization * Responsible for day-to-day operations of assigned accounts * Involved in strategic planning of future initiatives and direction * In charge of the execution of operational performance * Monitors daily results and takes necessary action to ensure goals and commitm ents are met * Manages team lead and assigned group of ACS operations staff including on-sit e reps. stationed at client's offices * Enforces all company policies and procedures as well as all client required b usiness procedures * Established strong vendor relationships, leading to favorable pricing and dis counts for clients * Schedules, conducts, and follows up on regular meetings with clients * Generates monthly invoicing for clients * Maintains account information for respective clients, including invoicing con tact(s), report contact(s), requested monthly/quarterly/annual reports, and reso

lutions/ outcomes of client issues * Coordinates creation of new client requests for reports, file transfers, hist ory conversions, and data collection 2004 - 2009 Senior Account Manager ACS CompIQ Corporation Irvine, CA * In charge of company's relationship with clients * Acted as liaison between company clients and internal departments * Managed accounts to ensure service quality * Worked closely with clients to determine their needs * Established strong vendor relationships, leading to favorable pricing and dis counts for clients * Scheduled, conducted, and followed-up on regular meetings with company client s * Generated monthly invoicing for clients * Maintained account information for respective clients, including invoicing co ntact(s), report contact(s), requested monthly/quarterly/annual reports, and res olutions/outcomes of client issues * Coordinated creation of new client requests for reports, file transfers, hist ory conversions, and data collection * Supervised on-site customer service reps. stationed at client's offices 2003 - 2004 Account Manager Diversified, A Fair Isaac Company Irvine, CA * Responsible for account retention of mail-in business * Acted as liaison between various company clients and internal departments * Managed accounts to ensure service quality * Worked closely with clients to determine their needs * Established strong vendor relationships, leading to favorable pricing and dis counts for clients * Scheduled, conducted, and followed up on regular meetings with company client s * Maintained account information for respective clients, including invoicing co ntact(s), report contact(s), requested monthly/quarterly/annual reports, and res olutions/outcomes of client issues * Coordinated creation of new client requests for reports, file transfers, hist ory conversions, and data collection * Attended and worked at industry events, including tradeshows and educational seminars * Worked with Accounting to manage collections of overdue invoices 2001 - 2003 Client Liaison Specialist/Provider Relations Specialist Diversified Healthcare Services, Inc. Santa Ana, CA - COLA On-Site * Verified claim and provider files in the DHS system * Prepared outgoing bills for the courier, received and distributed incoming bi lls and EORS * Resolved a multitude of client service needs such as: inquiries regarding red uctions, discrepancies and other client service needs * Logged incoming calls from Providers, written requests, and reconsideration a ctivity * Worked with City Attorneys to prepare for WCAB hearings, and attended hearing s as needed 2000 - 2001 Customer Service Representative

Concentra Managed Care Long Beach, CA * Negotiated discounts and fees with Physicians * Provided training in the review of Worker's Compensation bills * WCAB appearances in defense of bill review using State of California Workers' Compensation Official Medical Schedule * Engaged in customer relations with Physicians, Attorneys, and Claims Examiner s * Resolved a multitude of client service needs such as: inquiries regarding red uctions, discrepancies, and other client service needs * Re-evaluated disputed claims 1999 - 2000 Bill Review Analyst Concentra Managed Care Long Beach, CA Bill Review Analyst * Reviewed Worker's Compensation bills for insurance companies * Utilized the State of California Workers' Compensation Official Medical Fee S chedule * Communicated with Provider's office to verify billing specifics References will be furnished upon request