Security Manual
Version: Issue Date:
©
2.0 26-Jul-10
Copyright by Flying Group Lux All rights reserved. No part of this work may be reproduced or copied in any form or by any means without written permission of Flying Group Lux.
Security Manual
Administrative pages
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page I - 1
Security Manual
Flying Group Lux
Administrative pages
Compliance statement On behalf of the operator
The o perator‟s nominated Postholders hereunder certify that this list of effective pages and the contents of this volume of the Security Manual satisfy the requirements of the Commission Regulation EC No 300/2008 as regard to the requirements of establishing common rules in the field of civil aviation security and EC No 185/2010 laying down measures for the implementation of the common basic standards on aviation security.
Name: Function:
J. Van Lokeren Accountable Manager
Date and signature
Name: Function:
J. Van Lokeren Quality Manager
Date and signature
List of effective pages Page
Version
Date
Page
Version
Date
Page
Version
Date
I-1
2.0
26-Jul-10
I-13
2.0
26-Jul-10
1-6
2.0
26-Jul-10
I-2
2.0
26-Jul-10
0-1
2.0
26-Jul-10
1-7
2.0
26-Jul-10
I-3
2.0
26-Jul-10
0-2
2.0
26-Jul-10
1-8
2.0
26-Jul-10
I-4
2.0
26-Jul-10
0-3
2.0
26-Jul-10
1-9
2.0
26-Jul-10
I-5
2.0
26-Jul-10
0-4
2.0
26-Jul-10
1-10
2.0
26-Jul-10
I-6
2.0
26-Jul-10
0-5
2.0
26-Jul-10
2-1
2.0
26-Jul-10
I-7
2.0
26-Jul-10
0-6
2.0
26-Jul-10
2-2
2.0
26-Jul-10
I-8
2.0
26-Jul-10
1-1
2.0
26-Jul-10
2-3
2.0
26-Jul-10
I-9
2.0
26-Jul-10
1-2
2.0
26-Jul-10
2-4
2.0
26-Jul-10
I-10
2.0
26-Jul-10
1-3
2.0
26-Jul-10
2-5
2.0
26-Jul-10
I-11
2.0
26-Jul-10
1-4
2.0
26-Jul-10
2-6
2.0
26-Jul-10
I-12
2.0
26-Jul-10
1-5
2.0
26-Jul-10
2-7
2.0
26-Jul-10
Version 2.0
26-Jul-10
Page I - 2
Security Manual
Administrative pages
Page
Version
Date
Page
Version
Date
2-8
2.0
26-Jul-10
A-15
2.0
26-Jul-10
3-1
2.0
26-Jul-10
A-16
2.0
26-Jul-10
3-2
2.0
26-Jul-10
A-17
2.0
26-Jul-10
3-3
2.0
26-Jul-10
A-18
2.0
26-Jul-10
3-4
2.0
26-Jul-10
A-19
2.0
26-Jul-10
3-5
2.0
26-Jul-10
A-20
2.0
26-Jul-10
3-6
2.0
26-Jul-10
4-1
2.0
26-Jul-10
4-2
2.0
26-Jul-10
5-1
2.0
26-Jul-10
5-2
2.0
26-Jul-10
5-3
2.0
26-Jul-10
5-4
2.0
26-Jul-10
5-5
2.0
26-Jul-10
5-6
2.0
26-Jul-10
6-1
2.0
26-Jul-10
6-2
2.0
26-Jul-10
7-1
2.0
26-Jul-10
7-2
2.0
26-Jul-10
8-1
2.0
26-Jul-10
8-2
2.0
26-Jul-10
A-1
2.0
26-Jul-10
A-2
2.0
26-Jul-10
A-3
2.0
26-Jul-10
A-4
2.0
26-Jul-10
A-5
2.0
26-Jul-10
A-6
2.0
26-Jul-10
A-7
2.0
26-Jul-10
A-8
2.0
26-Jul-10
A-9
2.0
26-Jul-10
A-10
2.0
26-Jul-10
A-11
2.0
26-Jul-10
A-12
2.0
26-Jul-10
A-13
2.0
26-Jul-10
A-14
2.0
26-Jul-10
Version 2.0
26-Jul-10
Flying Group Lux
Page
Version
Date
Page I - 3
Security Manual
Administrative pages
Flying Group Lux
Record of revisions Version
Issue date
Approval date
Incorporated by
1.0
27-Feb-09
09-Mar-09
VDS
2.0
26-Jul-10
Version 2.0
26-Jul-10
Page I - 4
Security Manual
Administrative pages
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page I - 5
Security Manual
Administrative pages
Flying Group Lux
Record of temporary revisions Temporary change
Version 2.0
Issue date
Approval date
26-Jul-10
Incorporated by
Page I - 6
Security Manual
Administrative pages
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page I - 7
Security Manual
Administrative pages
Flying Group Lux
List of changes Note: Changes marked with an (*) are not marked with a vertical line in the manual.
Version 1.0
Original document, first time issue.
Version 2.0
New structure of manual, and adapted to comply with Commission Regulations CE 300/2008, CE 185/2010, and C(2010)774. (*)
Version 2.0
26-Jul-10
Page I - 8
Security Manual
Administrative pages
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page I - 9
Security Manual
Administrative pages
Flying Group Lux
Table of contents Compliance statement ........................................................................................................... I-2 List of effective pages ............................................................................................................ I-2 Record of revisions ................................................................................................................ I-4 Record of temporary revisions ............................................................................................. I-6 List of changes ....................................................................................................................... I-8 Table of contents.................................................................................................................. I-10 Section 0
Administration and Control ............................................................................. 0-1
0.1
Administration and control procedures ................................................................ 0-1
Section 1
General ............................................................................................................... 1-1
1.1 General ...................................................................................................................... 1-1 1.1.1 National aim .................................................................................................... 1-1 1.1.2 Objective ......................................................................................................... 1-1 1.1.3 Approval .......................................................................................................... 1-1 1.1.4 Revisions ......................................................................................................... 1-1 1.1.5 Application ...................................................................................................... 1-2 1.1.6 Compliance...................................................................................................... 1-2 1.1.7 International Civil Aviation Organization (ICAO) ........................................ 1-2 1.1.8 Conventions..................................................................................................... 1-3 1.1.9 European Civil Aviation Conference (ECAC) ................................................ 1-3 1.1.10 Regulation (EC) No 300/2008......................................................................... 1-4 1.1.11 Regulation (EC) No 185/2010......................................................................... 1-4 1.1.12 National legislation ......................................................................................... 1-4 1.1.13 National Security Operation ............................................................................ 1-4 1.1.14 National Responsibility Allocation amongst Authorities ................................ 1-4 1.2
Definitions ................................................................................................................. 1-4
1.3
Training ..................................................................................................................... 1-5
1.4 Aerodrome and Company security ........................................................................... 1-5 1.4.1 Flying Group Lux operation ............................................................................ 1-5 1.4.1.1 Back ground history ................................................................................ 1-5 1.4.1.2 Scope of operation ................................................................................... 1-5 1.4.1.3 Ground services ....................................................................................... 1-5 1.4.1.4 Catering ................................................................................................... 1-5 1.4.1.5 Fuel .......................................................................................................... 1-5 1.4.1.6 Aircraft cleaning ...................................................................................... 1-6 1.4.2 Flying Group Lux security organization ......................................................... 1-6 1.4.2.1 Designated Security Manager ................................................................. 1-6 1.4.2.2 Organization ............................................................................................ 1-7 1.4.2.3 Security Manager contact details ............................................................ 1-8 1.4.2.4 Quality System ........................................................................................ 1-8 1.4.3 Company Security ........................................................................................... 1-8 1.4.3.1 Personnel ................................................................................................. 1-8
Version 2.0
26-Jul-10
Page I - 10
Security Manual
Administrative pages
Flying Group Lux
1.4.3.2 Identification badges ............................................................................... 1-9 1.4.3.3 Sterile and secure areas ........................................................................... 1-9 1.4.4 Airport Security ............................................................................................... 1-9 1.4.4.1 Security classified airports ...................................................................... 1-9 1.4.4.2 Contractors .............................................................................................. 1-9 1.4.4.3 Exemptions ............................................................................................ 1-10 Section 2
Passengers and Baggage Security .................................................................... 2-1
2.1 Passengers and Cabin Baggage ................................................................................. 2-1 2.1.1 General ............................................................................................................ 2-1 2.1.2 Prohibited items in cabin baggage .................................................................. 2-1 2.1.3 Screening of cabin baggage............................................................................. 2-2 2.1.4 Discrepancies in screening .............................................................................. 2-2 2.1.5 Passenger supervision ..................................................................................... 2-2 2.2 Hold 2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 2.2.6 2.2.7 2.2.8 2.2.9 2.2.10 2.2.11
Baggage ............................................................................................................ 2-3 General ............................................................................................................ 2-3 Baggage acceptance ........................................................................................ 2-3 Prohibited items in hold baggage .................................................................... 2-3 Discrepancies of baggage control ................................................................... 2-4 Screening of hold baggage .............................................................................. 2-4 Responsibility for passenger embarkation ...................................................... 2-4 Passenger no-show .......................................................................................... 2-5 Unaccompanied baggage................................................................................. 2-5 Transfer baggage ............................................................................................. 2-6 Incorrectly sent baggage.................................................................................. 2-6 Off airport checked in baggage ....................................................................... 2-6
2.3 Specific Passenger Requirements and Procedures .................................................... 2-6 2.3.1 General ............................................................................................................ 2-6 2.3.2 Special security handling ................................................................................ 2-6 2.3.3 Diplomatic consignments ................................................................................ 2-7 2.3.4 Transportation of prisoners and deportees ...................................................... 2-7 Section 3
3.1
Aircraft Ground Security Measures ................................................................ 3-1
General ...................................................................................................................... 3-1
3.2 Procedures on the ground.......................................................................................... 3-1 3.2.1 Aircraft security on the ground ....................................................................... 3-1 3.2.2 Post parking security measures ....................................................................... 3-1 3.2.3 Turn arounds or short stopover ....................................................................... 3-1 3.3 Control of access to aircraft ...................................................................................... 3-2 3.3.1 Security of company mail and company material ........................................... 3-2 3.3.2
Security of in-flight supplies and supplies to airports ..................................... 3-2
3.3.3 3.3.4
Security of cleaning services ........................................................................... 3-3 Protection of aircraft ........................................................................................ 3-4
3.4 Sealing of Aircraft ..................................................................................................... 3-4 3.4.1 Requirements ................................................................................................... 3-4 3.4.2 Aircraft security labels .................................................................................... 3-5 3.4.3 Provisions of security labels ............................................................................ 3-5 3.4.4 Attaching security labels to the airplane (Annex A) ....................................... 3-5
Version 2.0
26-Jul-10
Page I - 11
Security Manual
Administrative pages
3.4.5 Section 4
Flying Group Lux
Sample of company security seal .................................................................... 3-5 Aircraft Security Search ................................................................................... 4-1
4.1
General ...................................................................................................................... 4-1
4.2
Procedures ................................................................................................................. 4-1
4.3
Standard of aircraft search (Annex B) ...................................................................... 4-2
4.4
Aircraft Security Check............................................................................................. 4-2
Section 5
Security Incident Procedures ........................................................................... 5-1
5.1 Security Incidents ...................................................................................................... 5-1 5.1.1 General ............................................................................................................ 5-1 5.1.3 Security status ................................................................................................. 5-2 5.1.4 Perpetrator‟s characteristics ............................................................................ 5-2 5.1.5 Classification of threat .................................................................................... 5-3 5.1.6 Persons receiving a threat (Annex D) ............................................................. 5-3 5.1.7 Security Measures at increased threat levels ................................................... 5-3 5.2 Bomb threat (Annex D & E) ..................................................................................... 5-4 5.2.1 Received bomb threat ...................................................................................... 5-4 5.2.2 Bomb threat in aircraft on the ground ............................................................. 5-4 5.2.3 Bomb threat in aircraft during flight ............................................................... 5-4 5.3 Hijack (Annex D & F)............................................................................................... 5-5 5.3.1 Hijack of aircraft ............................................................................................. 5-5 5.4 Illegal entry of aircraft .............................................................................................. 5-5 5.4.1 General ............................................................................................................ 5-5 5.5 Suspicious object (Annex G) .................................................................................... 5-6 5.5.1 Suspect item on the ground ............................................................................. 5-6 5.5.2 Suspect item in flight....................................................................................... 5-6 Section 6
Reporting, Information and Communication ................................................. 6-1
6.1
Operation Emergency Group .................................................................................... 6-1
6.2
Incident Management Group..................................................................................... 6-1
6.3
Internal Communication............................................................................................ 6-1
6.4
Checklist procedures ................................................................................................. 6-1
6.5
Incident / emergency check lists ............................................................................... 6-1
6.6
Bomb threat check list ............................................................................................... 6-2
6.7
Hijack checklist ......................................................................................................... 6-2
6.8
Emergency telephone list .......................................................................................... 6-2
Section 7
Personnel and training ...................................................................................... 7-1
7.1
Company Training Policy ......................................................................................... 7-1
7.2
Training Programs ..................................................................................................... 7-1
7.3
Contents of Security Training ................................................................................... 7-1
7.4
Initial Training .......................................................................................................... 7-2
7.5
Recurrent Training .................................................................................................... 7-2
Section 8
8.1
Quality ................................................................................................................ 8-1
Quality Assurance ..................................................................................................... 8-1
Version 2.0
26-Jul-10
Page I - 12
Security Manual
Administrative pages
8.2
Flying Group Lux
Reporting ................................................................................................................... 8-1
Annex A
Aircraft seals record ..................................................................................... A-1
Annex B
Aircraft search checklist .............................................................................. A-3
Annex C
Incident / emergency checklist..................................................................... A-5
Annex D
Received bomb threat / hijack notification ................................................ A-7
Annex E
Bomb threat checklist................................................................................... A-9
Annex F
Hijack checklist ........................................................................................... A-11
Annex G
Suspect Item checklist ................................................................................ A-13
Annex H
Emergency telephone list ........................................................................... A-15
Annex I
List of prohibited articles in cabin ............................................................ A-17
Annex J
List of prohibited articles in hold baggage ............................................... A-19
Version 2.0
26-Jul-10
Page I - 13
Security Manual
Administration and control
SECTION 0 0.1 ☞
Flying Group Lux
ADMINISTRATION AND CONTROL
Administration and control procedures Refer to Operations Manual Part A
Please refer to the Operations Manual Part A for any administration and control procedures of this manual.
0.2
Abbreviations and definitions
Please refer to the Operations Manual Part A for a list of used abbreviations and definitions. For the purpose of this security manual, the following definitions shall apply: Accompanied hold baggage is baggage accepted for carriage in the hold of an aircraft, on which the passenger who checked it in is on-board. Airside is the movement area of an airport, adjacent terrain and buildings, or portions thereof. Aircraft in operation is an aircraft after the closing of the doors prior to departure until the opening of the doors after landing. Aircraft security check is an inspection of the interior of an aircraft to which passengers may have had access and an inspection of the hold. Aircraft security search is a thorough inspection of the interior and the exterior of the aircraft. Baggage identification is passenger or baggage reconciliation with the objective to generally prevent baggage items from being transported without the passenger to whom they belong. Baggage identification can be done by:
Administrative baggage identification: Passenger / baggage reconciliation by means of automatic data processing equipment or equivalent manual proce dures,
Physical baggage identification: All checked baggage (local and transfer baggage) is placed in front of the aircraft to be personally identified by the passenger. Each passenger identifies his personal baggage which may not be loaded unless this procedure has been conducted.
Version 2.0
26-Jul-10
Page 0 - 1
Security Manual
Administration and control
Flying Group Lux
Background check is a check of a person's identity and previous experience, including any criminal history, as part of the assessment of an individual's suitability for unescorted access to security restricted areas. Boarding card is a supporting document to obtain access to restricted areas. Cabin baggage is baggage intended for carriage in the cabin of an aircraft. Check is a control of persons and items by technical equipment and/or other aids. Consolidated cargo is a consignment which may contain cargo of different regulated agents and/or known consignors. Counting procedure is a comparison between the number of checked-in passengers and the number of passengers on board the aircraft. Control is a general term for hand search, intensive search and check.
A Critical Part of an airport includes all parts to which screened departing passengers have access, and all parts through which screened departing hold baggage may pass or in which it may be held, unless it concerns secured baggage. A part of an airport shall be regarded as a critical part at least for the period of time that the activities referred to are taking place. EDS stands for Explosive Detection System. It is a system or combination of different technologies which has the ability to detect, and so to indicate by means of an alarm, explosive material contained in baggage, irrespective of the material from which the bag is made. EDDS stands for Explosive Device Detection System. It is a system or combination of different technologies which has the ability to detect, and so to indicate by means of an alarm, an explosive device by detecting one or more components of such a device contained in baggage, irrespective of the material from which the bag is made. Expedite baggage is baggage clearly identifiable but mishandled or for any other reason not transported on the scheduled route, is flown to the specified place of destination as expedite baggage (rush baggage). First boarders are passengers boarding an airplane allocated for embarkation for the first time. Flight joiners are passengers who newly embark the aircraft during a transit stop. Full level threat is the minimum amount and configuration of a specific explosive material which would reasonably be expected to cause catastrophic damage to commercial aircraft in service.
Version 2.0
26-Jul-10
Page 0 - 2
Security Manual
Administration and control
Flying Group Lux
General aviation is any scheduled or unscheduled flight activity not offered or available to the general public. Hand search is an internationally common and recognized procedure (ICAO / ECAC), that, apart from the screening of receptacles/contents by means of x-ray equipment (e.g. cabin baggage, hold baggage, cargo, air mail etc) is used in exceptional cases - as long as the item / content can be actually searched - as a supplemental procedure to establish the harmlessness of an item / content beyond all doubts. Hold baggage is baggage intended for carriage in the hold of an aircraft. Intensive search is a systematic search of passengers and their baggage as well as cargo and mail for specific items (here: potential sabotage devices), manually or by means of technical devices, if required. Identification is a procedure establishing the identity of a person or a thing beyond any doubt. Known Consignor is a company or an agent thereof or any other legal person originating property for transportation by air for his own account and who conducts business with an air carrier and is of known identity to that air carrier and has submitted a valid safety declaration. A private individual is not a known consignor in the sense of the cargo regulations which means his cargo needs to be subjected to a special security control at the aerodrome of departure, even if a regulated agent or a known consignor has a valid sa fety declaration.
For cargo it is the originator of property for transportation by air for his own account and who has established business with a regulated agent or air carrier on the basis of criteria detailed in this chapter. For mail it is the originator of mail for transportation by air for his own account and who has established business with a regulated postal authority/administration. Landside is the area of an airport which is not airside and includes all public areas. Let area is an area and/or a room within the restricted and/or sensitive airport area rented by the air carrier. Mail is correspondence and other objects tendered by and intended for delivery to postal administrations. A postal authority/administration is defined by EU Member States. Mixing is meeting of controlled passengers with other, non-controlled persons in security restricted areas Personal effects are articles of private individuals carried as air cargo.
Version 2.0
26-Jul-10
Page 0 - 3
Security Manual
Administration and control
Flying Group Lux
Official security measures are authority-applied measures for safeguarding aviation security. PNS is the Luxembourg‟s National security program issued by Aviation Authority (Programme National de Sûreté de l‟Aviation Civile). PNR stands for Passenger Name Record. It is an abbreviated form for a passenger name record or personal name record used in computer reservations systems. A PNR contains all of the passenger's information contained in a specific booking such as flights, phone numbers, etc. Prohibited article is an object which can be used to commit an act of unlawful interference and that has not been properly declared and subjected to the applicable laws and regulations. PEDS stands for Primary Explosive Detection System. It is a system or combination of different technologies which has the ability to detect, and so to indicate by means of an alarm, explosive material contained in baggage, irrespective of the material from which the bag is made. Reality simulation is a simulation of specific flight conditions and maintaining this conditions over a certain period that depends on the scheduled flight time (see also „simulation‟). Regulated Agent is an agent, freight forwarder or other entity that conducts business with an operator and provides security controls that are accepted or required by the appropriate authority in respect of cargo, courier and express parcels or mail. Security Controls are means by which the introduction of prohibited articles can be prevented. Security measures are an air carrier‟s preventive measures for safe-guarding aviation security. Security Restricted Area is an airside areas of an airport into which access is controlled to ensure security of civil aviation. Such areas will normally include, inter alia, all passenger departure areas between screening points and aircraft, ramp, baggage make-up areas, cargo sheds, mail centers and airside cleaning and catering premises. It is divided into:
Restricted area: Specific areas within the fencing of an aerodrome in which an attack on an aircraft can be indirectly prepared and /or committed, Sensitive area (which is always at the same time a restricted area): Specific areas within the fencing of an aerodrome in which an attack on an aircraft can be directly prepared and /or committed. Note: The restricted and sensitive areas must be specified in the aviation security plan of the corresponding aerodrome and the air carrier.
Version 2.0
26-Jul-10
Page 0 - 4
Security Manual
Administration and control
Flying Group Lux
Security staff is Company staff assigned to the performance of a company‟s security measures. Security storage is a temporary storage of cargo or other articles protected against unauthorized access under the supervision of aviation authorities. Screening is the application of technical or other means which are intended to identify and/or detect prohibited articles. Simulation is a procedure establishing flight conditions on the ground (flight level / pressure conditions, noise, movements, radio frequencies et. al.) intended to activate trigger systems that initiate an explosive charge. Sterile area is a portion of an airport defined in the airport security program to which access generally is controlled through the screening of persons and property. Supervision is an observation by posts or patrols to recognize dangerous situations or incidents and, if necessary, initiate appropriate measures. Terminal is the main building or group of buildings where the processing of commercial passengers and freight and the boarding of aircraft occurs. TIP means Threat Image Projection. It is a software program, which can be installed on certain x-ray machines. The program projects virtual images of threat articles (e.g. a gun, knife, improvised explosive device) within the x-ray image of a real bag under examination, and provides immediate feedback to the x-ray machine operator on the operator's ability to detect such images. Trace detection equipment is a technology system or combination of different technologies which has the ability to detect very small amounts (1/billion of a gram), and so to indicate by means of an alarm, explosive materials contained in baggage, or other articles subjected for analysis. Transfer passenger is a passenger using the airport as a transfer station for a connecting flight on a different airplane. Transfer baggage is checked-through baggage loaded from one aircraft to another for a connecting flight. Transit stop is an e n-route stop of an aircraft at an airport. Unaccompanied baggage is baggage (including personal effects) checked-in as cargo by a passenger before setting out on his journey. Watch is a constant observation by posts and introduction of first measures.
Version 2.0
26-Jul-10
Page 0 - 5
Security Manual
Administration and control
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page 0 - 6
Security Manual
General
SECTION 1 1.1
Flying Group Lux
GENERAL
General
This manual describes the Security Program of Flying Group Lux S.A. as approved by the Direction de l‟Aviation Civil Luxembourg. The purpose of this manual is to describe the responsibilities of Flying Group Lux and to lay down the requirements to achieve protection of all Company property and personnel against security threats, including but not limited to violence, sabotage and hijacking. 1.1.1
National aim
The standard of security for civil aviation within Luxembourg must be equivalent or exceed compliance with international standards, as stated in EU legislation 300/2008 and 185/2010, ICAO Annex 17 and the recommendations contained in ICAO and ECAC hand-outs. 1.1.2
Objective
The objective of Flying Group Lux is to protect the Company, its passengers, crew, ground personnel and aircraft against criminal action of any kind. The protection comprises of instructions which the Aviation Authority Security Section publishes in the Programme National de Sûreté de l‟Aviation Civile (PNS), including measures which are required while a state of increased threat exists. 1.1.3
Approval
The layout and contents of this manual has to meet the standards of a model program of the DAC Security Department in order for all Luxembourg based operators to meet the local standards. The DAC may implement further requirements with regard to security in specific areas where Flying Group Lux operates. DAC approval will be given on an ongoing basis. 1.1.4
Revisions
The Security Manager of Flying Group Lux is responsible for the distribution of this manual. Revisions requiring approval shall be sent to the DAC Security Department at least three weeks prior to the revision implementation date. The Security Department may send alterations to the requirements of the model program. The Company‟s security program must be changed to reflect any updates to the requirements.
Version 2.0
26-Jul-10
Page 1 - 1
Security Manual
General
1.1.5
Flying Group Lux
Application
The Programme National de Sûreté de l‟Aviation Civile (PNS) constitutes rules for operators holding a Luxembourg Air Operator Certificate or enterprises which have an operational base at Luxembourg airport. The measures and procedures, which are described in the security program, shall be applied to all flights carried out on the Company Air Operator Certificate. However, it is recommended that the security program be followed in its entirety for all flights. 1.1.6
Compliance
Flying Group Lux shall comply with instructions of PNS during ground stop and during f lights to and from Luxembourg‟s security classified airports. The intention of the security program is to reflect Flying Group Lux standards and procedures regarding security and therefore applies to all flights which Flying Group Lux carries out. Compliance to the security program will be undertaken with consideration to the security regulations and legislation of other states. Evaluation and approval of this security program by a foreign authority may be a precondition for a permiss ion to operate within that state. An approval from the Security Authority concerned entails that all standards in the ICAO Annex 17 are meet and that consideration is given to the recommendations within Europe from the ECAC document 30. For an approval by the Luxembourg DAC Security Department it is required that PNS rules are considered. These rules are based on the standards and recommendations from EU legislation 300/2008 and 185/2010, ICAO Annex 17 and ECAC document 30. 1.1.7
International Civil Aviation Organization (ICAO)
To enable effective and safe aviation services to operate, certain rules are applicable worldwide. The United Nations (UN) provide for this need with a special organization for aviation issues; the International Civil Aviation Organization (ICAO). ICAO was founded in 1944 and is a coalition of a large number of states aimed at dealing with aviation questions on an international level. ICAO is led by a committee of 33 elected members. ICAO head office is in Montreal, Canada. Within the area of security, ICAO established a permanent committee in 1969, "Unlawful Interference Committee (UIC)", with 15 representatives; aimed dealing with security issues. Annex 17 is the ICAO document published in 1974 which through "Standards and Recommended Practices (SARPS)" states normal and recommended procedures for international aviation within the security area.
Version 2.0
26-Jul-10
Page 1 - 2
Security Manual
General
1.1.8
Flying Group Lux
Conventions
The Chicago Convention of 1944 and attached Annex dealing with the standards, procedures, flights paths and associated services, with all related issues, facilitates a positive development of international civil aviation. Within the area of security the following conventions also exist :
1.1.9
Tokyo Convention 1963, relating to criminal activity and other actions committed onboard an aircraft, The Hague Convention 1970, regarding the prevention of unlawful possession of aircraft, Montreal Convention 1971, regarding the prevention of crime against civil aviation‟s security. Protocol supplementing the Montreal Convention of 1971, 1988, regarding repression of unlawful acts of violence at the international civil airports and against facilities at these airports, International Convention 1991, regarding the marking of plastic explosives for detection purposes. European Civil Aviation Conference (ECAC)
ECAC was founded in 1955 and is a union of European states for dealing with international aviation issues; with the starting point being European relations. ECAC has its head office in Paris, France. Representatives of ECAC states meet annually in plenary meetings and therefore on a lower level. Within the area of security ECAC has established the "Working Group on Security Problems". The Working Group meets in plenary meetings once a year. Two sub-groups, one operative and one technical, work separately with special issues. Luxembourg is represented by the Aviation Authority. ECAC actively seeks and promotes arrangements, understandings and contacts with other regional organizations and states on a range of civil aviation issues of common interest. Resolutions and recommendations are advisory only and the successful implementation is dependent on the respective member states introducing them into their national regulations. ECAC has created a document; "Manual of ECAC Recommendations and Resolutions Relating to Facilitation and Security Matters (Doc No 30)". It contains the ECAC position, recommendations and guidance within the security area.
Version 2.0
26-Jul-10
Page 1 - 3
Security Manual
General
1.1.10
Flying Group Lux
Regulation (EC) No 300/2008
Regulation (EC) No 300/2008 of the European Parliament and of the council of 11 March 2008 establishing common rules in the field of civil aviation security. The main objective of this Regulation is to establish and implement appropriate Community measures, in order to prevent acts of unlawful interference against civil aviation. The additional objective is to provide a basis for a common interpretation of the related provisions of the Chicago Convention, in particular its Annex 17. 1.1.11
Regulation (EC) No 185/2010
Regulation (EC) No 185/2010 of 4 March 2010 laying down measures for the implementation of the common basic standards on aviation security. This Regulation lays down the necessary measures for the implementation and technical adaptation of common basic standards regarding aviation security to be incorporated into national civil aviati on security programs. 1.1.12
National legislation
Through ratification of international conventions the state that signs the agreement pledges to adapt its own regulations and laws so that the agreement may be put into effect within that state. Applicable laws and regulations are listed in PNS 1.2.1 1.1.13
National Security Operation
Within the definition of the National Security Operation are Luxembourg‟s compiled measures for the fulfillment of international requirements and recommendations; as well as national aims. The compiled measures are described in Programme National de Sûreté de l‟Aviation Civile (PNS). 1.1.14
National Responsibility Allocation amongst Authorities
The Government has elected the Aviation Authority (Direction de l‟Aviation Civile) to take responsibility for developing the National Security Operation and insuring that it is carried out and maintained.
1.2
Definitions
Refer to Section 0 of this manual for an overview of definitions.
Version 2.0
26-Jul-10
Page 1 - 4
Security Manual
General
1.3
Flying Group Lux
Training
Refer to Section 7 of this manual for Company security training.
1.4
Aerodrome and Company security
1.4.1
Flying Group Lux operation
1.4.1.1
Back ground history
Flying Group Lux S.A. is a wholly owned subsidiary of Flying Holding N.V. in Antwerp, Belgium. Flying Group Lux functions as an autonomous company in the field of business and charter aviation. 1.4.1.2
Scope of operation
Flying Group Lux operates various aircraft on both a charter and private basis. Besides the core business, Flying Group Lux also acts in a consultancy role in shared ownership and airplane management.
1.4.1.3
Shared ownership is ownership of an aircraft with private investors, where Flying Group Lux is responsible for the full management of an air craft and its operation, Airplane management is managing an aircraft owned by a third party.
Ground services
Flying Group Lux employs ground staff to support operations in Luxembourg, Le Bourget, Rotterdam, Cannes and Antwerp. At other airports, only recognized handling agents will be used to provide ground services. Flying Group Lux has responsibility to ensure that the selected handling agent acts in accordance with the Flying Group Lux security program and the PNS. 1.4.1.4
Catering
Catering shall only be ordered from known airport catering suppliers. At Flying Group Lux home base, Luxair catering shall be used. 1.4.1.5
Fuel
The aviation Fuel for Flying Group Lux aircraft is purchased by credit card from recognized major fuel suppliers, such as Shell, BP at the airports from which we operate.
Version 2.0
26-Jul-10
Page 1 - 5
Security Manual
General
1.4.1.6
Flying Group Lux
Aircraft cleaning
Cleaning is only to be carried out by Flying Group Lux Company personnel. 1.4.2
Flying Group Lux security organization
1.4.2.1
Designated Security Manager
Flying Group Lux shall assign a Security Manager, a Company employee responsible for security. The person shall have responsibility and authority for implementing, maintaining and up-dating the quality control measures which are described in the Flying Group Lux security program and ensure they are followed. At Flying Group Lux that person has responsibility for the following work tasks:
Version 2.0
Develop and modify the company‟s security program to ensure that the program fulfils the national regulations for the countries in which the company operates, Ensure that the security program is approved by Flying Group Lux management and the DAC Security Department and that it is adhered to by all members of staff, Evaluate and inspect to ensure that the security measures are in line with the security program and are carried out in all out-stations, Promote awareness and vigilance and a positive attitude towards security among the company‟s employees. Establish and maintain co-operation with the security managers at airports. Ensure availability of resources as and when an increased threat profile towards the company appears. Initiate increased security measures during periods of increased threat towards the company and its critical flights and destinations. Ensure that training programs are carried out by all personnel, as described in Section 9 of this manual. Ensuring the company complies with the procedures for reporting to the Security Authority, in accordance with Section 6. Be a contact person for the DAC Security Department and the Police.
26-Jul-10
Page 1 - 6
Security Manual
Flying Group Lux
General
1.4.2.2
Organization
Accountable Manager
Quality, Safety and Securit De artment Quality, Safety & Security Manager
Ground Operations Department
Flight Operations Department
Continuous Airwothiness Department
Ground Operations Mana er
Flight Operations Manager
Continuous Airworthiness Mana er
Operational Control Center
Training Department
OCC Coordinator
Training Manager Fleet Managers
Crew Members
Version 2.0
Commercial Attendants
26-Jul-10
Page 1 - 7
Security Manual
General
1.4.2.3
Flying Group Lux
Security Manager contact details
Security Manager Tel work Fax work Tel mobile e-mail
Andrew Breeden +352 270 464 +352 270 464 64 +352 621 555 522
[email protected]
Deputy Security Manager Tel work Fax work Tel mobile e-mail
Frank Woudsma +352 270 464 +352 270 464 64 +352 621 555 521
[email protected]
In the event that the assigned Security Manager or the Deputy Security Manager is changed, this manual shall be updated and the Authorities shall be informed.
1.4.2.4
Quality System
The Security Program is subject to audit by the Quality Manager. Regular quality audits shall ensure adherence to the security system.
1.4.3
Company Security
1.4.3.1
Personnel
For Flying Group Lux Personnel employed in security sensitive areas, emphasis is put on the reliability of the individual employees. When recruiting personnel for services, which include security tasks and give access to sterile and secure areas, Flying Group Lux ensures the following steps are taken: - Applicants shall give a description of education/employment from the last five years. - Interviews shall be carried out by a person with experience of employment interviews. - Checks shall be made of the applicants‟ description of occupation from the last five years. If the applicant has run his own business or has been unemployed then suita ble questions shall be asked regarding reliability. - All Flying Group Lux personnel must obtain a Lux Airport access badge, which requires a criminality record check with police authorities. This is deemed sufficient for the requirements of a police check.
Version 2.0
26-Jul-10
Page 1 - 8
Security Manual
General
1.4.3.2
Flying Group Lux
Identification badges
All Flying Group Lux personnel shall wear a Lux Airport access and identification badge as well as a Company identification badge whilst in the employ of Flying Group Lux. The identification card shall be worn in a visible place at least whenever the holder is in security restricted areas. The crew identification card shall display the name and photograph of the holder, “Flying Group Lux” and the word “crew” in English. It shall have a maximum validity of 5 years. 1.4.3.3
Sterile and secure areas
Personnel with access to sterile and secured areas shall follow the Airport regulations and instructions. The Airport Management is responsible for admittance protection at airports. The regulations regarding admittance protection, which exist at all security classified airports, are stated in the airport‟s security program. Flying Group Lux shall adhere to the requirements at respective airports and follow the regulations which have been set by the Airport Management. The Flying Group Lux premises must be locked when the premises are unattended. When premises are attended checks must be made to ensure that no unauthorized person gains access to sterile and secured areas.
1.4.4
Airport Security
1.4.4.1
Security classified airports
Flying Group Lux shall ensure that flights to security classified airports originate only from airports which comply with the regulations from EU legislation 300/2008 and ICAO Annex 17 to the Chicago Convention regarding security controls of passengers and their baggage. Compliance to Annex 17 by all ICAO member states guarantees the required level of security. Regular Operations from states, where there is no search of passengers and their baggage prior to international air travel to security classified airports, is not allowed. The Security Manager of Flying Group Lux shall ensure that the security measures meet the demands of Flying Group Lux for the protection of passengers and crew at all airports to which they operate. 1.4.4.2
Contractors
When handling passengers, baggage, etc. is carried out by a handling agent or by another authorized company, Flying Group Lux is responsible for seeing that all operations are carried out according to regulations in the PNS and comply with the company Security Program. The Security Program shall reflect the security standard to which Flying Group Lux adheres, and should also be contained within the services which are performed by a subcontractor. The Security Manager at Flying Group Lux ensures that contracts which are made with a handling agent include the information which applies to handling agents and the required competence that is demanded of them in accordance with Flying Group Lux Security Program.
Version 2.0
26-Jul-10
Page 1 - 9
Security Manual
General
1.4.4.3
Flying Group Lux
Exemptions
The DAC may permit exemption of the instructions in PNS. This would be if the Authority judges that adequate compensation exists to cover the absolute requirements or that the operation in question is of such a nature as to justify exemption. The Security Manager at Flying Group Lux will determine whether an exemption application from the regulations of the PNS is required.
Version 2.0
26-Jul-10
Page 1 - 10
Security Manual
Passengers and Baggage security
SECTION 2
Flying Group Lux
PASSENGERS AND BAGGAGE SECURITY
2.1
Passengers and Cabin Baggage
2.1.1
General
At security classified airports the Airport Management is responsible for the screening of passengers and their baggage. The airport shall comply with all security regulation as laid out by the relevant Aviation Authority. At public airports the screening is carried out by Airport personnel employed or contracted by the Airport Management. At private airports screening is carried out by the local Police Authority. By law, screening must be conducted under the supervision of a police officer. In practice this entails that the police shall be on hand within the airport area. The police management may, for certain exceptions, be carried out by a duty officer at a nearby police station. The objective of screening is to find and prevent items, which may be used with criminal intent, from being carried onboard and into the aircraft cabin. Screening can be carried out by technical means, such as X-ray or detector bow, or performed manually. A combination of these methods may be used. Special measures / Additional measures: it is generally not permitted to conduct any relevant corporate security measures beyond official passenger and baggage inspections.
2.1.2
Prohibited items in cabin baggage
While screening passengers and cabin baggage, items which are forbidden for carriage within the cabin, may be checked in and transported by the Operator; but must remain inaccessible during flight. Items which are permitted for transportation as hold baggage but which must remain inaccessible during flight must: - be put in suitable packaging - be tagged with the same routing as the passenge rs other checked in baggage - be loaded onboard and transported, inaccessibly, during flight. Items discovered during screening which are not permitted either in the cabin or as hold baggage will be confiscated by security personnel and will be dealt with accordingly. On aircraft types where the baggage space is accessible during flight these items are to be loaded and transported so as to be as inaccessible as possible. The list of prohibited articles in cabin baggage can be found in Annex I.
Version 2.0
26-Jul-10
Page 2 - 1
Security Manual
Passengers and Baggage security
2.1.3
Flying Group Lux
Screening of cabin baggage
Portable computers and LAGs (Liquids, Aerosols and Gels) shall be removed from cabin baggage and screened separately. Passengers shall present LAGs in individual containers with a capacity not greater than 100 ml, in one transparent re-sealable plastic bag with a capacity not greater than 1 liter. Cabin baggage shall be screened either by hand, x-ray or explosive detections system equipment. The screening of LAGs and STEBs (Security Tamper-Evident Bags) is subject to provisions as laid down in Commission Decision 2010/774 and 2010/2604. 2.1.4
Discrepancies in screening
If the screening of passengers and cabin baggage at the departure airport has been carried out in an unsatisfactory way, this shall be reported to the person responsible for security at the arrival airport. Notice must be given in time so that special measures may be taken to prevent poorly screened passengers from mixing with properly screened passengers. In the event of someone, either from the crew or a representative from Flying Group Lux realizing that the level of the screening of passengers and cabin baggage is defective or missing the person responsible for security at the arrival airport must be informed as soon as possible. In the event of passengers and their cabin baggage entering a sterile area, Security Manager at arrival airport is responsible for ensuring that the aircraft is placed on a remote stand after landing and that the passengers and their cabin baggage are screened. The Airport is responsible for screened passengers in sterile areas being prevented from mixing with defectively screened passengers. 2.1.5
Passenger supervision
Flying Group Lux is responsible for ensuring that passengers are supervised while in secure areas. Supervision of passengers shall include: - boarding the correct aircraft, - separation of departing and arriving passengers, - passengers shall not leave any items in secured areas and - preventing unauthorized passengers from embarking aircraft.
Version 2.0
26-Jul-10
Page 2 - 2
Security Manual
Passengers and Baggage security
2.2
Hold Baggage
2.2.1
General
Flying Group Lux
The following shall be included in the contracts with Agents handling passenger flights. At security classified airports the responsibility lays with the Airport Manager to ensure that equipment and trained personnel are available when screening hold baggage. Flying Group Lux is responsible (via contracts with handling agents) to ensure that baggage is checked in according to the Aviation Authorities regulations. In the event that Flying Group Lux, as a result of risk evaluation, wants to increase the level of control at international departures (for one or more departure) contact should be made with the security manager at the Airport. This should be done with sufficient time to enable adequate preparation for hazard free increased control. 2.2.2
Baggage acceptance
Before baggage is accepted for transportation, Fl ying Group Lux must ensure that: - All baggage is tagged externally so it can be identified as belonging to the respective passenger. - Passenger names are checked against the published passenger list for the applicable flight. - Only authorized persons have access to baggage until it is loaded onto the aircraft. Flying Group Lux will, via agreement with a recognized handling agent or an audit, ensure that baggage handling is carried out according to: - The baggage shall be clearly identified: On international departures, check that the name on the passenger list corresponds with the name in passport or other identification. - If identification of baggage is unclear, ensure that the bag is searched by the airport security control before loading onto the aircraft. - Baggage that is checked in by passengers must be handled and stored so that only authorized personnel can gain access to the baggage. 2.2.3
Prohibited items in hold baggage
Baggage must be checked to detect items prohibited in hold baggage. The list of prohibited items in hold baggage can be found in Annex J.
Version 2.0
26-Jul-10
Page 2 - 3
Security Manual
Passengers and Baggage security
2.2.4
Flying Group Lux
Discrepancies of baggage control
If a passenger states that he has not gone through a control or does not have knowledge of the contents of his baggage the baggage must be searched through before it is loaded onto the aircraft. The Airport Management is responsible for ensuring that all check-in desks used for international departures are supplied with a sign wit h five questions: 1. Is this your baggage? 2. Have you packed the bags yourself? 3. Are you certain no one has put anything in your baggage? 4. Does the baggage contain a gift with contents you have no knowledge of? 5. Does the baggage contain any electrical or battery driven appliances? The personnel do not have to actively ask the passengers these questions. If the passenger points out that he/she has not been in control of his/her baggage at all times, Flying Group Lux shall be responsible for the X-raying of the baggage or the manual searching of the baggage before it is loaded onto the aircraft. Undeclared electrical items shall be considered suspicious and checked accordingly. 2.2.5
Screening of hold baggage
All hold baggage must be screened prior to being loaded onto an aircraft, in order to prevent that prohibited articles are introduced into security restricted areas and on board aircraft. This screening can be done either by hand, x-ray equipment, explosive detection system equipment or explosive trace detection system.
2.2.6
Responsibility for passenger embarkation
Flying Group Lux is responsible for ensuring that passengers who have checked in their baggage also board the aircraft. If a passenger fails to show for boarding, his/her baggage shall be identified and off-loaded before departure. If the number of loaded pieces exceeds boarded passengers checked in baggage figures, which have been approved for transportation, the unauthorized pieces must be off-loaded. Two methods may be suitable for the identification of these pieces. 1. A technical system (based on e.g. “ bar-coder” and code reader) can be used for the registration and identification of pieces. 2. The identification of pieces of baggage by the passengers themselves can in certain cases lead to the identification of the unauthorized pieces by the station personnel. When an unauthorized piece has been found, Flying Group Lux must try to find the reason for this (for example, incorrect loading). If no explanation is found the item in question must be regarded as a suspect dangerous item. The Police must be contacted for an evaluation and a decision as to whether or not the item is a dangerous item. If so, the Police decides what measures are to be taken.
Version 2.0
26-Jul-10
Page 2 - 4
Security Manual
Passengers and Baggage security
Flying Group Lux
When establishing the presence of a dangerous item, and awaiting the Police decision, the item should not be moved or touched. No persons shall remain in the immediate vicinity of the item in question or use any radio equipment or telephones nearby. If an abandoned bag is located, airport personnel will attempt to identify the owner. If no explanation is found for the presence of the bag, or no one claims it, it shall be dealt with as a dangerous item. The Police must be contacted to evaluate and decide if the bag is a dangerous item. While waiting for the Police decision the piece should not be moved or touched. No person shall remain in the immediate vicinity of the piece or use radio equipment or telephones nearby.
A baggage security incident shall be treated as a standalone case. Besides applying the published rules and guidelines, personnel shall also apply common sense in handling the incident. 2.2.7
Passenger no-show
In case a manifested passenger does not show up for boarding, Flying Group Lux shall ensure that the hold baggage belonging to that passenger gets positively identified and removed from the aircraft before departure. The total number of passengers, checked in for the flight, including transfer and transit passengers are registered. At boarding a control count of all passengers is carried out to ensure that the number complies with the total registered passengers. At airports with gate check-in, passengers leave their hold baggage on airside either directly after ticket control or beside the aircraft, after which there must not be time for the passenger to cancel his journey without this being noticed. Should a passe nger change their journey after having checked in their baggage the baggage must be identified so that no baggage is transported without the passenger accompanying the same flight.
2.2.8
Unaccompanied baggage
Baggage which belongs to a passenger who is not travelling on the same flight may only be transported after it has been searched through before it is loaded. Exceptions from this demand for a search are allowed only when it has been determined that separation was caused by circumstances which the passenger has no control over. Baggage which is being transported separately from the passenger shall be handed over to the airports‟ security control for searching before it is allowed to be loaded onto the aircraft. Flying Group Lux accepts no exceptions to this rule.
Version 2.0
26-Jul-10
Page 2 - 5
Security Manual
Passengers and Baggage security
2.2.9
Flying Group Lux
Transfer baggage
All hold baggage must be screened prior to being loaded onto an aircraft. Transfer baggage may be exempted from screening if it arrives from a Member State where it has been screened according to the common basic standards, or if it remains on board the aircraft. 2.2.10
Incorrectly sent baggage
Baggage which is incorrectly sent to be loaded on the aircraft shall not be accepted and shall be placed so that no unauthorized person can gain access to it until authorized personnel takes over the full responsibility. 2.2.11
Off airport checked in baggage
Flying Group Lux will not accept baggage that has been checked in anywhere other than an authorized airport baggage check in facility.
2.3
Specific Passenger Requirements and Procedures
2.3.1
General
Security personnel will make a judgment as to whether there is a need for personal protection. Personal protection is always considered when a passenger is accompanied by a body guard. The Security personnel also evaluate the need for increased security measures of such air transport. 2.3.2
Special security handling
Flying Group Lux will request special security handling from the airport authority or handling company if it is deemed necessar y due to the category of passenger. Persons stated below are considered as VIP and may be exempt from the demand of a search if VIP treatment has been arranged in advance: - The Royal Family - Officer of the State (President or equivalent) - Member of Parliament - Prime Minister - Official guests of the Government. Diplomats shall be searched as normal passengers. The Airport Director is responsible for the protection of entry to sterile and secure areas at the airport and must therefore always be asked and approve alternative procedures for search.
Version 2.0
26-Jul-10
Page 2 - 6
Security Manual
Passengers and Baggage security
2.3.3
Flying Group Lux
Diplomatic consignments
A diplomat courier consignment must be sealed and marked either "diplomatic mail" or "diplomatic pouch". The person delivering the consignment shall carry valid identification. If necessary the courier identity shall be verified with appropriate embassy. A diplomatic consignment cannot be opened. 2.3.4
Transportation of prisoners and deportees
When transporting a dismissed (INAD), a deported passe nger (DEPO) or a prisoner the airline shall take note of the following: -
-
The aircraft commander shall be informed. The passenger and his baggage are searched. A suitably trained escort will accompany the passenger. The applicable person shall be qualified to deal with violent behavior, criminal charges, drug abuse and of the political situation of the destination country. When transporting prisoners a police escort must accompany the person in question, and handcuffs must be available onboard the aircraft.
The Police Authority is responsible for a security evaluation of the need for escorting persons in case of transportation by air. This evaluation will be based on violent behavior, criminal charges, drug abuse and the political situation in the destination country. They must inform Flying Group Lux of the result of the evaluation. This information shall be given to the aircraft commander with the reason for transportation and the need for escort, as evaluated. The escort shall be introduced to the commander before departure.
Version 2.0
26-Jul-10
Page 2 - 7
Security Manual
Passengers and Baggage security
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page 2 - 8
Security Manual
Aircraft Ground Security Measures
SECTION 3 3.1
Flying Group Lux
AIRCRAFT GROUND SECURITY MEASURES
General
Flying Group Lux will at all times ensure aircraft security when company aircraft are on the ground. Company staff will carry out procedures that shall be adapted to the current and local situation.
3.2
Procedures on the ground
3.2.1
Aircraft security on the ground
At the home base company aircraft will be parked in company facilities or airport sterile parking area. In this case the company is relying on either company security procedures or airport security service that are well known. At airfield other than home base the company staff is responsible for verifying the level of security. Procedures to be used will depend on many factors, such as airfield location, restricted access areas, lighting, airport security personnel, etc. In the event aircraft are parked at remote airfields where a proper level of security cannot be guaranteed, increased security measures shall be taken into account, such as requesting hangarage, well lit parking, security personnel. In addition the company supplies a security seal to be used when deemed required. 3.2.2
Post parking security measures
On return to the aircraft the commander or assigned crew member shall closely check the aircraft and ensure that aircraft security has not been compromised. Depending on the location or general status of the aircraft a security check or full search may be required. In the event that security seals have been placed they shall be checked to ensure they are intact and untampered.
3.2.3
Turn arounds or short stopover
In the case where a company aircraft is parked for a limited period of time, at least one crewmember will remain with the aircraft.
Version 2.0
26-Jul-10
Page 3 - 1
Security Manual
Aircraft Ground Security Measures
3.3
Flying Group Lux
Control of access to aircraft
Flying Group Lux shall ensure that, from the commencement of any aircraft search until the aircraft doors are closed for departure, access to any aircraft in the restricted zone is controlled to ensure that only authorized persons who have a legitimate operational need have access. Flying Group Lux access control measures include: 1. Checking the credentials of each person seeking access to any searched area of the aircraft, where the reason for requiring access is not known, establishing that there is a legitimate reason for such access. 2. Supervision of service providers by Flying Group Lux staff. 3. Refusing to allow any person in possession of a suspicious item to board the aircraft. 4. Where Flying Group Lux has any reason to believe that there has been unauthorized access to any part of an aircraft following the commencement of any aircraft search, Flying Group Lux shall ensure that the relevant area is immediately subjected to search. 3.3.1
Security of company mail and company material
Flying Group Lux‟ company mail and company material may be exempt from security search if they are originating from a critical part from the airport. Spare aircraft parts which are transported as company material may also be exempt from the required security search, provided they are accompanied with the necessary documents. These documents have to be verified before loading of the parts and have to be stored during 24hrs (or flight time if greater) on a location out of the aircraft.
3.3.2
Security of in-flight supplies and supplies to airports
The inspection of in-flight supplies and supplies to airports will be conducted on a random basis. The frequency of inspection will be determined by the Authorities, based on a risk evaluation. Following methods can be used for the inspection: - Visual check (consists of a thorough visual examination of the supplies and all its parts, and is only authorized in combination with other methods), - Manual check (thorough manual search of all supplies), - X-rays, - Explosive detection systems, - Equipment to detect traces of explosives. Flying Group Lux and the supplier of in-flight catering are responsible for the inspection for in-flight supplies when they are receiving the supplies from an unknown/unusual caterer. They will make sure that the background of everyone who has access to the supplies will be verified according EU regulations. They will also make sure that the people responsible for the security checks will be hired, trained and certified according current EU regulations.
Version 2.0
26-Jul-10
Page 3 - 2
Security Manual
Aircraft Ground Security Measures
Flying Group Lux
In-flight supplies and supplies to airports will be regarded as protected from unauthorized access when they are: - In a critical area of the airport, or - Physically protected from unauthorized access or not left without surveillance and only accessible to people responsible for the protection and loading of the supplies.
3.3.3
Security of cleaning services
This paragraph describes the arrangements for ensuring security during the cleaning of Company buildings or Company aircraft. Cleaning personnel have full access to the security sensitive areas in the Flying Group Lux building(s). Therefore additional security requirements need to be established for this situation. The Security Manager is responsible for all security procedures applicable to Company building(s) and Company aircraft. Cleaning during a normal security situation: When cleaning personnel are employed and therefore already security checked, no additional security measures are required. When cleaning personnel are provided by an outside agency the Security Manager will ensure the following measures have been taken:
The cleaning staff have an airport ID,
The cleaning process shall be supervised by a Company employee.
Cleaning during a significant or high threat security situation: Cleaning of Company buildings under a significant or high threat security situation should be avoided or limited to the absolute minimum and preferably performed by Company personnel only. If this is not possible the following procedures should be used:
A thorough security check of the Company providing the cleaning services together with the cleaning personnel should be conducted, The number of cleaning personnel under these circumstances should be limited to 3 per supervising Company personnel, Work should be limited to small areas at a time that can remain under the continuous observation of Company personnel, A thorough check of the building(s) should be carried out after cleaning is completed and all cleaning personnel have departed.
Cleaning of Company aircraft under a significant or high threat security situation should be avoided or limited and is only allowed by Company personnel. A Flight Crew Member or the Security Manager must be present at all times during the aircraft cleaning.
Version 2.0
26-Jul-10
Page 3 - 3
Security Manual
Aircraft Ground Security Measures
3.3.4
Flying Group Lux
Protection of aircraft
Flying Group Lux shall be notified by the Airport Operator, upon request, whether or not its aircraft is in a critical part of the airport. If an area is no longer considered to be a critical part because of a change of security status, then the airport shall inform the Company. Regardless of where an aircraft is parked at an airport, it shall be protected against unauthorized access by: a) Ensuring that persons trying to gain unauthorized access are challen ged promptly, or b) Having its external doors closed. Where the aircraft is in a critical part, external doors that are not accessible from the ground shall be considered closed if access aids have been removed and placed sufficiently far from the aircraft as to reasonably prevent access, or c) Having electronic means which will immediately detect unauthorized access. This does not apply to an aircraft parked in a hangar that is locked or otherwise protected from unauthorized access. Where external doors are closed and the aircraft is in a part other than a critical part, each external door shall also: a) Have access aids removed(1), or b) Be sealed(2), or c) Be locked, or d) Be monitored(3). (1)
When access aids are removed, they will be placed sufficiently far from the aircraft as to reasonably prevent access. (2) Refer to chapter 3.4 (3) When external doors are monitored, monitoring shall ensure that unauthorized access to the aircraft is immediately detected.
3.4
Sealing of Aircraft
3.4.1
Requirements
The numbers of the seals that were used, have to be kept during 24 hours (or flight time, if greater) by Flying Group Lux. Prior to accessing the aircraft, both the seals and the numbers have to be checked for any manipulation. If tampering is suspected, the concerned area shall be submitted to a security search before boarding or loading of baggage. If an aircraft is sealed, and consequently moved to a critical part of the airport, these regulations shall still apply.
Version 2.0
26-Jul-10
Page 3 - 4
Security Manual
Aircraft Ground Security Measures
3.4.2
Flying Group Lux
Aircraft security labels
An aircraft security label is a printed foil made of two layers. The label is numbered for record keeping. If the adhesive layer of the label gets tampered, this is clearly indicated. 3.4.3
Provisions of security labels
Aircraft security labels shall be kept in the aircraft at all times. The commander shall make sure that sufficient labels are available for the planned flights. The security labels shall be replenished after returning to the home base. 3.4.4
Attaching security labels to the airplane (Annex A)
When the use of aircraft security labels is required the commander or an assigned crewmember shall apply the labels to all applicable aircraft doors and hatches. Annex A in this manual provides the aircrew with a form on which security seal numbers can be documented. 3.4.5
Version 2.0
Sample of company security seal
26-Jul-10
Page 3 - 5
Security Manual
Aircraft Ground Security Measures
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page 3 - 6
Security Manual
Aircraft Security Search
SECTION 4 4.1
Flying Group Lux
AIRCRAFT SECURITY SEARCH
General
Flying Group Lux shall not permit any aircraft to fly unless the aircraft has been submitted to a security search: - when originating or departing from a non-critical area, or - if the aircraft was accessible out of a critical area and afterwards placed in a critical area, or - when there is reason to believe that unauthorized persons had access. The aircraft shall be submitted to a security search at the latest before its departure. If the aircraft is arriving into a critical area from a country not listed in appendix 3B of EU regulation 185/2010, it shall be subjected to a security search any time after passenger disembarkation and/or unloading of baggage. Aircraft may be exempt from a security search, provided: - It is arriving in a restricted area from a country which is in the list mentioned above, - It is in transit. Note: If the aircraft is coming from a country which is not in the list mentioned above, following measures must be taken: a) Check that the remaining baggage belongs to the remaining passengers, b) Check that nothing has been left in the aircraft from the passengers that disembarked. The search required shall be of a standard such to ensure that there are no prohibited items or unauthorized persons on board the aircraft. Upon completion of the security search, before any passenger is allowed to board the aircraft, Flying Group Lux shall ensure that the following security measures are in place: 1. Access to the aircraft shall be controlled and only authorized persons being granted access will be allowed on board. 2. Persons allowed onto the aircraft together with their carry-on items, shall be informed about baggage storage procedures on Flying Group Lux flights before access is allowed.
4.2
Procedures
Flying Group Luxembourg is responsible for the security of the company aircraft. The security of aircraft shall be achieved through the implementation of aircraft security measures that comprise principal security functions; 1. Searching aircraft 2. Controlling access to aircraft
Version 2.0
26-Jul-10
Page 4 - 1
Security Manual
Aircraft Security Search
Flying Group Lux
.The security search will be performed manually or visually if the concerned compartment is empty. Dogs and specialized equipment to retrieve explosives or traces thereof can be used complementary. No passengers may be on board the aircraft during the security search except from transit passengers, provided: - The keep hold of their cabin baggage, and - They don‟t move around. Services providers may be on board the aircraft during the security search, provided: - The search is conducted in an aircraft which is in a critical part of the airport, or - The search is conducted in an aircraft which is not in a critical part, provided the personnel is being monitored (inclusive their equipment) by a crew member of Flying Group Lux.
4.3
Standard of aircraft search (Annex B)
An aircraft security search shall include examination of the following areas, provided they are accessible without use of tools, keys, stairs or any other equipment and without breaking the seals: - overhead bins - closets - lavatories - galleys - rubbish bins - storage bins - seat pockets - areas under seats, between seats and between seat and wall, - crew equipment bins and compartments - flight deck, provided it was left unsurveilled, - other compartments in the passenger cabin. - aircraft holds and objects stored in hold - service panels and service doors - gear compartment A random examination of 5 to 10% of lifejacket pouches shall take place to ensure that they do not contain prohibited articles.
4.4
Aircraft Security Check
Flying Group Lux aircraft need not to be subjected to a security check. They shall however be subjected to an aircraft security search as regulated in this Section 4.
Version 2.0
26-Jul-10
Page 4 - 2
Security Manual
Security Incident Procedures
SECTION 5
Flying Group Lux
SECURITY INCIDENT PROCEDURES
5.1
Security Incidents
5.1.1
General
Aviation is a prime target for different types of unlawful actions such as bomb threats, hi jacking, blackmail and sabotage. The Flying Group Lux security program together with national and international security programs are designed to reduce the potential impact of intended unlawful interference.
5.1.2
Increased threat level
An airline shall take measures when there is an increased level of threat, as announced by an Aviation Authority Security Department. A National Aviation Authority can announce an increased threat level for various reasons. Flying Group Lux will respond by activating increased security measures. An overall threat to aviation in Luxembourg or other countries that Flying Group Lux operates in may pose a threat to all aviation companies. Larger events, like international sporting events, may be the reason for increased threat levels. This may necessitate the sharpening of security checks at airports. A generally increased state of threat could also be based on the political situation in a country or verbal threats from terrorist organizations. The threat could occur suddenly, but when large scaled events are imminent an increased security plan may be organized well ahead of it‟s implementation. In urgent cases the National Police or Local Police Authority decides about the increasing of security measures. To prevent criminal attacks towards aviation the Police Authority has the right, in acute situations, to decide the extent of extra security measures. The Police classify the threat and makes an evaluation of the threat and the measures needed. This shall happen in consultation with the Security Manager of the airline and/or the Airport Security Manager. Generally, it can be stated that specified threats can be treated more seriously whilst nonspecified threats often do not result in increased security measures. National and international conflicts may lead to an increased threat to air operators. Aircraft may be targeted by terrorist entities because of the operator‟s country of origin. This may involve an increased risk when operating in the countries directly involved in conflicts, but it may also mean an increased risk throughout the operators‟ complete area of operation.
Version 2.0
26-Jul-10
Page 5 - 1
Security Manual
Security Incident Procedures
5.1.3
Flying Group Lux
Security status
Increased threat levels may lead to a change of Security Status. The Company security status is defined by the Security Manager. Three security levels are defined. 1. Security status NORMAL: A normal security status exists as long as no other status has been declared by the Security Manager. 2. Security status SIGNIFICANT: A significant threat status exists whenever declared by the Security Manager. The significant threat status may be declared due to:
Suspected, but not actually known security threats due to political and/or social situations at certain locations, Any other suspected security threats affecting personnel, infrastructure and/or aircraft.
3. Security status HIGH: A high threat status exists whenever declared by the Security Manager. The high threat status may be declared due to:
Known serious security threats,
Critical political and/or social situation at certain locations,
A successful trial to threaten security,
5.1.4
Any other suspected security threat due to the nature of the flight, the customer, the location, the aircraft etc. Perpetrator’s characteristics
Perpetrator‟s characteristics of groups or single individuals can be broadly found within the following categories: 1. Terrorists; Political developments in some parts of the world are of such a nature that continued threat from terrorist organizations is possible. A likely assumption would be that international terrorism would be especially targeted at scheduled aviation services. 2. Refugees; It is often economical or political reasons for wanting to leave the country which lies beneath the actions by refugees. The method is often hi-jacking and the likelihood of this happening from Luxembourg‟s airports is les s likely. Whereas airlines which carry international traffic are affected when flying from foreign countries. 3. Criminal; Conceivable threats from criminals could be in the form of blackmailing the airline, taking of hostages or hi-jacking. Actions by criminals mainly occur in countries where the Police actively fight crime. For example, the fight against drugs in certain countries in South America.
Version 2.0
26-Jul-10
Page 5 - 2
Security Manual
Security Incident Procedures
Flying Group Lux
4. Mentally disturbed; this is probably the category which constitutes the largest threat to both domestic and international flights. It is possible that a person which could inflict damage upon themselves or others. It is very important that existing plans are worked out where responsibility is delegated for an action plan and communication between the airline and Police and the Security Manager at the airport. Also for how the passing of information to the media should be handled. 5.1.5
Classification of threat
Threats towards an aircraft operator, can be divided into two categories; specified threats and unspecified threats. The measures to be taken depend on the category into which the threat falls. A threat is considered specified if it includes one or more of the following criteria: - if the source is identified by name or by the name of the organization - if the building, aircraft (registration, flight no. or suchlike), or airline is specified - if a time is specified for carrying out the threat - if the flight time of arrival or departure is specified - if the threat is received by telephone and the number is unknown to the general public Threats are considered non-specified if no details are given but the threat is made in general terms, such as: - there is a bomb at the airport - there is a bomb onboard the aircraft 5.1.6
Persons receiving a threat (Annex D)
A written threat, received by Flying Group Lux personnel, shall be handled carefully to preserve finger prints. The document shall be handed over to the Police for investigation. In the case of threats, which are presented by personal contact, Flying Group Lux employees involved shall try to memorize as much as possible about the threat ‟s contents, the personal appearance and presentation of the person presenting the information. The Police shall be notified immediately. If threats are received by telephone, Flying Group Lux personnel involved will attempt to record the message if possible, write down the wording of the threat, try to judge the age, nationality, sex and the seriousness of the person calling. Applicable checklists shall be used. 5.1.7
Security Measures at increased threat levels
Threats may appear in all sorts of forms and levels. No fixed set of measures and procedures can be determined to deal with all kinds of threats. The Security Manager of Flying Group Lux is responsible to lay out the required security measures for a specific threat. If the situation dictates, he will cooperate with local Aviation Authorities, Security Agencies and Police.
Version 2.0
26-Jul-10
Page 5 - 3
Security Manual
Security Incident Procedures
Flying Group Lux
The Security Manager has the responsibility to clearly communicate to all Flying Group Lux personnel, the current Security Status and the implemented range of measures and procedures. The Security Manager and the Aircraft Commander have the right to take measures beyond those demanded by The DAC Security Department, if deemed necessar y.
5.2
Bomb threat (Annex D & E)
5.2.1
Received bomb threat
When company is informed about a bomb threat by a phone call, the person taking the call will collect as much information as possible. All information will be written down using Annex D of this manual 5.2.2
Bomb threat in aircraft on the ground
When dealing with a bomb threat on an aircraft while on the ground, Flying Group Lux personnel involved shall follow the procedures below: - Passengers and crew shall be evacuated. - Loading and offloading of the aircraft is disconti nued. - Inform the Police and the Security Manager at t he airport. - The Police make an evaluation of the threat and it‟s further repercussions. - Caution shall be exercised when releasing information to passengers, until the Police have evaluated the threat. - The aircraft commander always has the right to decide whether further measures shall be taken before departure; over and above those advised by the Police. 5.2.3
Bomb threat in aircraft during flight
When dealing with a bomb threat on an aircraft while in flight, Flying Group Lux personnel involved shall follow the procedures below: - The aircraft commander is responsible for all decisions during the flight, and shall therefore be provided with all the information concerning the threat. - Apply and complete the Suspect Item Checklist in Annex G of this manual to minimize the damage. - A diversion shall be executed to the nearest suitable airport. - The aircraft commander informs ATC about the situation, the desired flight path, altitude and destination. - After landing the aircraft shall be parked on the stand which is allocated by ATC (as stated in the Airport Security Program). - The aircraft commander initiates an emergency evacuation.
Version 2.0
26-Jul-10
Page 5 - 4
Security Manual
Security Incident Procedures
5.3
Hijack (Annex D & F)
5.3.1
Hijack of aircraft
Flying Group Lux
According to aviation law, during a hijack situation onboard an aircraft the commander maintains complete responsibility during flight. After an assessment of the situation he shall: 1. Activate the transponder code 7500 and if possible inform ATC verbally. 2. Notify ATC as soon as possible about the hijackers‟ desired hijackers‟ desired destination. 3. Take the appropriate measures in order to mai ntain a safe operation. For example: - Avoid unnecessary communication and actions which could irritate the hijackers . - Take appropriate measures in order to calm the passengers. - Stop the serving of alcohol. In the event of a hijack of a Flying Group Lux aircraft, the Security Manager informs the DACL and the Police. When the destination airport is known the Security Manager: - Notifies as soon as possible the Local Police Authority. - Notifies as soon as possible the applicable Airport Security Manager. - Takes the required measures, in accordance with the applicable Airport‟s Security Airport‟s Security Program.
5.4
Illegal entry of aircraft
5.4.1
General
If an illegal entry has been established the Police must be notified. Area penetrated by aggressor shall be searched for suspect items. Flying Group Lux personnel involved shall report the incident to the Security Manager. The DACL shall be informed without delay.
Version 2.0
26-Jul-10
Page 5 - 5
Security Manual
Security Incident Procedures
5.5
Suspicious object (Annex G)
5.5.1
Suspect item on the ground
Flying Group Lux
In the event of finding a suspect item Flying Group Lux premises or aircraft on the ground, the item shall be examined for markings or names and, if the item can be identified, make announcements requesting that the owner comes forward. If the item is unidentifiable or abandoned, the applicable object shall be considered a possible threat and dealt with as follows: - advise the Police. - do not touch or move the item. - move away from the immediate vicinity. - do not use radio equipment or telephones near the item. Flying Group Lux personnel involved shall report the incident to the Security Manager. The DACL shall be informed without delay. 5.5.2
Suspect item in flight
In the event of finding a suspect item on an aircraft while in flight, the item ite m shall be examined for markings or names and, if the item can be identified, make announcements requesting that the owner comes forward. If the item is unidentifiable or abandoned, the applicable object shall be considered a possible threat and dealt with. Apply and complete the Suspect Item Checklist in Annex G of this manual. Flying Group Lux personnel involved shall report the incident to the Security Manager. The DACL shall be informed without delay.
Version 2.0
26-Jul-10
Page 5 - 6
Security Manual
Reporting, Information and Communication
SECTION 6
6.1
Flying Group Lux
REPORTING, INFORMATION AND COMMUNICATION
Operation Emergency Group
The Operation Emergency Group is activated by members of staff when an accident or serious incident has occurred involving an aircraft, property or personnel of Flying Group Lux S.A. The Operation Emergency Group (OEG) collects all available information regarding the accident/incident and follows the relevant checklist in this Section of the Security Manual. The OEG represents Flying Group Lux together with the applicable Airport Authority, Fire & Rescue Services, Police and Customer.
6.2
Incident Management Group
The Incident Management Group is assigned to gather information. All information handed out (externally and internally) should be handled by Flying Group Lux Incident Management Group. This is not applicable for information to confirmed Airport Authority, Fire & Rescue Services and Police. The Accountable Manager or specific personnel assigned by the Accountable Manager will communicate with the media. Other personnel must refer all media requests to the Accountable Manager.
6.3
Internal Communication
When response to an increased level of threat is required, Flying Group Lux shall ensure clear and concise communication throughout the Flying Group Lux company structure to ensure notification of all applicable personnel without delay. Refer to Annex H of this manual
6.4
Checklist procedures
In the event of an accident or incident, the member of personnel that takes the initial notification of such, shall immediately select the relevant checklist from this section of the Security Manual. The applicable checklist shall be completed as thoroughly as possible. The completed checklist will be passed on to the OEG on the first possible occasion.
6.5
Incident / emergency check lists
Refer to Annex C in this manual.
Version 2.0
26-Jul-10
Page 6 - 1
Security Manual
Reporting, Information and Communication
6.6
Flying Group Lux
Bomb threat check list
Refer to Annex D & E in this manual.
6.7
Hijack checklist
Refer to Annex D & F in this manual.
6.8
Emergency telephone list
Refer to Annex H in this manual.
Version 2.0
26-Jul-10
Page 6 - 2
Security Manual
Personnel and Training
SECTION 7 7.1
Flying Group Lux
PERSONNEL AND TRAINING
Company Training Policy
All Flying Group Lux personnel have access to airside company facilities. Therefore Flying Group Lux provides the same level of Security Training to all of its personnel, regardless of their position or tasks performed. The training is designed to build and maintain a constant awareness and a state of mind in order to optimize aviation security. All staff are expected to join in a mutual effort to enhance aviation security by strict adherence to procedures and security measures outlined in the company Training Program.
7.2
Training Programs
Flying Group Lux has introduced a complete training. The training includes all aspects of aviation security as laid out in the Security Manual.
7.3
Contents of Security Training
- International and national organizations and their role in aviation security - PNS - Threat against aviation - Criminal profiles - The role of the Police - Flying Group Security Program and the role of the Security Manager - Airport Security Program - Entry to airports - Prevention of unauthorized entry - Search of flight crew, passengers and carry-on baggage - Security of hold baggage - Search of aircraft - Recognition of unlawful devices and suspect items - Guidelines for bomb threats, hijack and suspect items - Checklists - Media contact - Incident reporting - Flying Group Lux Quality System - The DACL Security Department procedures - Responsibilities of personnel - Protection of aircraft on ground - Psychological factors regarding a hijack - Check-in procedures - Passenger questioning
Version 2.0
26-Jul-10
Page 7 - 1
Security Manual
Personnel and Training
Flying Group Lux
- Special category passengers - Security of aircraft handling, cleaning and catering
7.4
Initial Training
All new company personnel will receive training at the earliest convenient time after being employed. Details of completed initial training shall be kept for a minimum of two years.
7.5
Recurrent Training
Recurrent training shall be available for all personnel on an annual basis. The recurrent training shall include: - A summary of security oriented events which ha ve occurred and the lessons learnt. - A summary of implemented changes which may have been made to the Security Program and the PNS.
Version 2.0
26-Jul-10
Page 7 - 2
Security Manual
Quality
SECTION 8 8.1
Flying Group Lux
QUALITY
Quality Assurance
Quality shall be assured within the Flying Group Lux organization, operation and services as well as within the services which are provided by contracted companies (e.g. handling companies, catering companies, etc.). The Flying Group Lux quality department oversees and controls the complete Flying Group Lux operation including the Security Program. Quality assurance in itself shall be established by implementing instructions and internal regulations. Strict adherence to this system guarantees a stable level of quality of the current operation and its development. The Security Program will be subject to audits by the Flying Group Lux Quality Manager and subsequent rectifications follow up. Deviations from the quality system shall be easily recognized by all company personnel. Immediate initiative, reporting and corrective action should rectify the breach of quality without delay. The Security Manager at Flying Group Lux shall carry out examination of security measures at airports before a new route is established. The examination involves a study of how security measures, which are described in the Flying Group Lux Security Program will be fulfilled. IATA‟s "Airport Security Survey Guidelines", can be used for assistance during this examination. Flying Group Lux evaluates the examination and shall decide as to whether or not the security measures fulfill the company‟s demands. Short-comings which are considered unacceptable may initiate the following measures: - Additional measures are established by the Flying Group Lux or the applicable airport. - Additional measures are established and carried out by local resources. For example, contracted handling agents When required, the Security Program may be expanded.
8.2
Reporting
In the event of a security incident the Security Manager will report to the DACL Security Department. In case of hi-jacking, sabotage or the taking of hostages an initial detailed report shall be forwarded to the DAC, followed by regular updates about the development of the applicable situation. After a serious security incident a detailed report shall be handed to the DACL Security Department within 72 hours.
Version 2.0
26-Jul-10
Page 8 - 1
Security Manual
Quality
Flying Group Lux
In the event of a bomb threat the Security Manager is responsible for ensuring that a report of the bomb threat is sent to the DACL Security Department as soon as possible. In the event of an increase or decrease of the security level The Security manager will send a report to the DACL Security Department. In this report the Security Manager will state the security factors, the applicable security level and the implemented security measures. No deviations from the Flying Group Lux Security Program are allowed. In case there is any problem, DAC has to be contacted.
8.3
Inspections
At any time the DACL Security Department may inspect and/or audit the Flying Group Lux Security Program. Inspections, audits and test may be executed announced or unannounced. Through these procedures the DAC aims to confirm adherence to the regulations and the PNS or to discover discrepancies or defects of the security program if present. The DAC will inform Flying Group Lux about the results of an inspection or test in a written report which will be sent to the Security Manager. Rectifications shall be implemented when required. The results of any audit or inspection shall remain confidential. The Security Department of the DACL will have the right of access to the Flying Group Lux facilities and aircraft and Flying Group Lux shall cooperate at all times to enable the DAC in carrying out their duties regarding security inspections.
Version 2.0
26-Jul-10
Page 8 - 2
Security Manual
Flying Group Lux
Annex
ANNEX A
AIRCRAFT SEALS RECORD AIRCRAFT SEALS RECORD
Aircraft:
Registration:
Airport:
Date:
PIC:
PIC signature:
N°
Aircraft door or access panel - description
Seal - N°
Applied
Inspected - Removed
Date / Time
Date / Time
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12. Notes Keep this aircraft seals record with aircraft documents. In case seals are compromised upon return at the aircraft; Report to local Airport Security Authorities and the Flying Group Lux Security Manager.
Version 2.0
26-Jul-10
Page A - 1
Security Manual
Annex
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page A - 2
Security Manual
Flying Group Lux
Annex
ANNEX B
AIRCRAFT SEARCH CHECKLIST AIRCRAFT SEARCH - CHECKLIST
Aircraft:
Registration:
Flight number:
Airport:
Date:
Time:
Origin of previous flight: Aircraft Security Search completed PIC: Check
Destination: YES
NO
PIC signature: Internal Search
Check
External Search
Cockpit
Fuselage
Cockpilt Glareshield
Nose Gear Compartment
Side Pockets
Main Gear Compartment
Crew Seats
Quick Access Panels
Rudder Pedal Area
Oil Filler Caps
Pedestal
Baggage Compartment
Storage Areas
Engine Cowlings
Cabin
Inlet Scoops
Galley Passenger Seats + Seat pockets Storage Compartments Table Compartments Toilet Compartment Baggage Compartment Waste Bins 5 to 10% of bags containing life jackets The completed checklist must be kept at a point (not on the aircraft) for 24 hrs or for the duration of flight, whichever is longer.
Version 2.0
26-Jul-10
Page A - 3
Security Manual
Annex
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page A - 4
Security Manual
Annex
ANNEX C
Flying Group Lux
INCIDENT / EMERGENCY CHECKLIST INCIDENT / EMERGENCY CHECKLIST
N° 1.
ACTION Contact all personnel as per Emergency Phone List
CHECKED
INITIAL
Contact handling agent at departure airport - secure the following documents: Passenger list Mass and balance form 2.
Load description if applicable Aircraft Technical Log (ATL) Fuel Uplift Receipt Details of incident or accident:
Aircraft Registration: 3.
Aircraft Type: Crew
Captain:
Co-pilot:
Departure airport: Location of incident / accident: Reported injuries / fatalities: Take contact details of rescue services involved Agency: 4.
Contact name: Telephone number: Notes
Maintain contact with Accountable Manager until formation of the Operation Emergency Group. Monitor telephones, fax and e-mail and collect all relevant information. If time permits, collect the following paperwork of the crew involved; Pilot File and Duty Record Sheet
Version 2.0
26-Jul-10
Page A - 5
Security Manual
Annex
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page A - 6
Security Manual
Flying Group Lux
Annex
ANNEX D
RECEIVED BOMB THREAT / HIJACK NOTIFICATION
RECEIVED BOMB THREAT / HIJACK NOTIFICATION 1.
2.
From When Person receiving the threat Contact Contents of the threat
The applicable Police Authorities The applicable airport Security Manager The DACL Security Department The Flying Group Lux Security Manager Company: Date: Time: Name: Position: Tel: Fax: Detailed description (in exact words):
Where is the bomb / hijack
Location:
This report shall be completed and immediately be forwarded to:
3.
4.
5. 6.
Flight details:
When will bomb detonate Where will bomb detonate
Date: On ground:
Day:
Time: In flight: Briefcase Bag Suitcase Box Other
Description: 7.
What does bomb look like
Description: 8.
9.
10.
Why are you doing this?
Name:
Organization:
Location:
Tel:
Who are you?
Where are you?
Version 2.0
26-Jul-10
Page A - 7
Security Manual
Annex
Flying Group Lux
RECEIVED BOMB THREAT / HIJACK NOTIFICATION Details: 11.
Type of telephone call
12.
Identity of caller
13
Background noise
14
Measures already taken
15
Was this message recorded?
Version 2.0
Sex: Language: Believable? Unbelievable?
Estimated age: Accent: Why? Why?
Yes / No
26-Jul-10
Page A - 8
Security Manual
Annex
ANNEX E
Flying Group Lux
BOMB THREAT CHECKLIST BOMB THREAT - CHECKLIST
N° 1. 2. 3. 4. 5. 6.
ACTION If the bomb threat comes in by phone, write down all information as accurate as possible on a separate piece of paper. Collect as many details as possible, including details of the caller. Contact all personnel as per Emergency Phone List
CHECKED
INITIAL
Complete Annex B of the Security Manual and forward to the Direction de l’Aviation Civile – Security Department Fax: +352 467790 e-mail:
[email protected] Location of alleged bomb: Inform police without delay on number 112 Contact all personnel as per Emergency Phone List If the bomb threat involves a Flying Group Lux aircraft, contact handling agent at departure airport - secure the following documents: Passenger list Mass and balance form
7.
Load description if applicable Aircraft Technical Log (ATL) Fuel Uplift Receipt Additional details of bomb threat:
Aircraft Registration: Aircraft Type: 8.
Crew
Captain:
Co-pilot:
Departure airport: Location of incident / accident: Reported injuries / fatalities: Notes Maintain contact with Accountable Manager until formation of the Operation Emergency Group. Monitor telephones, fax and e-mail and collect all relevant information.
Version 2.0
26-Jul-10
Page A - 9
Security Manual
Annex
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page A - 10
Security Manual
Flying Group Lux
Annex
ANNEX F
HIJACK CHECKLIST HIJACK - CHECKLIST
N° 1. 2. 3.
ACTION If the hijack notification comes in by phone, write down all information as accurate as possible on a separate piece of paper. Collect as many details as possible, including details of the caller. Inform police without delay on number 112
CHECKED
INITIAL
Contact all personnel as per Emergency Phone List Contact handling agent at departure airport - secure the following documents: Passenger list Mass and balance form Load description if applicable Aircraft Technical Log (ATL) Fuel Uplift Receipt Additional information:
4. Aircraft Registration: Aircraft Type: Crew
Captain:
Co-pilot:
Departure airport: Location of incident / accident: Reported injuries / fatalities: Take contact details of rescue services involved Agency: 7.
Contact name: Telephone number: Notes
Maintain contact with Accountable Manager until formation of the Operation Emergency Group. Monitor telephones, fax and e-mail and collect all relevant information.
Version 2.0
26-Jul-10
Page A - 11
Security Manual
Annex
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page A - 12
Security Manual
Annex
ANNEX G
Flying Group Lux
SUSPECT ITEM CHECKLIST
Complete this checklist in the event of a suspect item onboard the aircraft during flight:
1. Contact ATC. Seek expert advice and describe the suspect i tem and request permission to move to a suitable new flight path. 2. The passengers shall remain seated with their safety belts fastened and their seats in an upright position; as far away from the suspect item as possible. 3. Altitude shall be adjusted to maintain cabin press ure for as long as possible. The intention is to avoid detonation of a bomb; which may be activated by a change of cabin air pressure. 4. After an assessment of the availability of fuel, the possibility of operating the aircraft to the nearest suitable airport shall be assessed. Speed shall be reduced to landing speed and the systems switched to approach/landing. Avoid all unnecessary maneuvers. The reason for these measures is to reduce the debilitation of the landing gear which might occur if an explosion takes place, and avoid unnecessary strain on the aircraft. 5. If the aircraft commander decides to try to move the item he may wish to slide a thin hard card (example, the emergency information card) under the suspect item without touching the item. If the card can be put under the item without touching any part of it the suspect item may be moved. Move the item to a place in the aircraft where it can cause the least damage. (often in the centre of existing openings like doors, cupboards etc. can be destroyed without causing structural damage to the aircraft). When the item is moved it shall be handled at the same altitude on which is was found. 6. The item shall then be covered with blankets, pillows and clothes which have been soaked in water; to a thickness of at least 25 cm (whether it has been moved or not) 7. Move all passengers as far away from the suspect item as possible. 8. Land and evacuate passengers as fast as possible avoid exits close to the suspect item.
Version 2.0
26-Jul-10
Page A - 13
Security Manual
Annex
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page A - 14
Security Manual
Annex
ANNEX H
Flying Group Lux
EMERGENCY TELEPHONE LIST
EMERGENCY TELEPHONE LIST (for accidents, bomb threats and hijack) Name / position
Work
Home
Mobile No.
Johan Van Lokeren Accountable Manager
+352 270 464
+32 476 808 209
+32 476 808 209
Frank Woudsma FOM
+352 270 464 23
+49 6581 996610
+352 621 555 521
Kris Buyl Maintenance Manager
+352 270 464 26
+32 473 363 245
+32 473 363 245
Andrew Breeden GOM
+352 270 464 21
+352 264 580 32
+352 621 555 52
Johan Van Lokeren Quality Manager
+352 270 464
+32 476 808 209
+32 476 808 209
Name / Position
Office
Mr. Waltzing Director of DACL
+352 247 749 00
Version 2.0
26-Jul-10
Page A - 15
Security Manual
Annex
Flying Group Lux
Intentionally left blank
Version 2.0
26-Jul-10
Page A - 16
Security Manual
Annex
ANNEX I
Flying Group Lux
LIST OF PROHIBITED ARTICLES IN CABIN
Passengers are not permitted to carry the following articles into security restricted areas and on board an aircraft: (a) guns, firearms and other devices that discharge projectiles — devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including: - firearms of all types, such as pistols, revolvers, rifles, shotguns, - toy guns, replicas and imitation firearms capable of being mistaken for real weapons, - component parts of firearms, excluding telescopic sights, - compressed air and CO 2 guns, such as pistols, pellet guns, rifles and ball bearing guns, - signal flare pistols and starter pistols, - bows, cross bows and arrows, - harpoon guns and spear guns, - slingshots and catapults; (b) stunning devices — devices designed specifically to stun or immobilise, including: - devices for shocking, such as stun guns, tasers and stun batons, - animal stunners and animal killers, - disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays; (c) objects with a sharp point or sharp edge — objects with a sharp point or sharp edge capable of being used to cause serious injury, including: - items designed for chopping, such as axes, hatchets and cleavers, - ice axes and ice picks, - razor blades, - box cutters, - knives with blades of more than 6 cm, EN L 55/16 Official Journal of the European Union
- scissors with blades of more than 6 cm as measured from the fulcrum, - martial arts equipment with a sharp point or sharp edge, - swords and sabres; (d) workmen’s tools — tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including: - crowbars, - drills and drill bits, including cordless portable power drills, - tools with a blade or a shaft of more than 6 cm capable of use as a weapon, such as screwdrivers and chisels, - saws, including cordless portable power saws,
Version 2.0
26-Jul-10
Page A - 17
Security Manual
Annex
Flying Group Lux
- blowtorches, - bolt guns and nail guns; (e) blunt instruments — objects capable of being used to cause serious injury when used to hit, including: - baseball and softball bats, - clubs and batons, such as billy clubs, blackjacks and night sticks, - martial arts equipment; (f) explosives and incendiary substances and devices — explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including: - ammunition, - blasting caps, - detonators and fuses, - replica or imitation explosive devices, - mines, grenades and other explosive military stores, - fireworks and other pyrotechnics, - smoke-generating canisters and smoke-generating cartridges, - dynamite, gunpowder and plastic explosives.
Version 2.0
26-Jul-10
Page A - 18
Security Manual
Annex
ANNEX J
Flying Group Lux
LIST OF PROHIBITED ARTICLES IN HOLD BAGGAGE
Passengers are not permitted to carr y the following articles in their hold baggage: explosives and incendiary substances and devices - explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft, including: - ammunition, - blasting caps, - detonators and fuses, - mines, grenades and other explosive military stores, - fireworks and other pyrotechnics, - smoke-generating canisters and smoke-generating cartridges, - dynamite, gunpowder and plastic explosives.
Version 2.0
26-Jul-10
Page A - 19
