Searle Company Limited - Human Resource Management Report

Searle – Human Resource Management

Table of Contents Acknowledgement........................................ ............................................................ .............................................................. ............................................... ..... 2 ......................................................... ........................................ ........................................ ............................. ......... 3 Executive Summary..................................... Introduction to the Organization ...................................... .......................................................... ....................................... ................................. ..............4 4 Human Resource Management ............................................................................................5 Human Resource Management of Searle ................................................................................7

......................................................... ....................................... ................................ .............11 11 S! of Searle"s HR #e$artment ..................................... ........................................................... ....................................... ....................................... .................................... ................ 13 %onclusion&....................................... Suggestions'Recommendations&.........................................................................................14

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Searle – Human Resource Management

Acknowledgement (e would like to thank my teacher Ms) So*ia Shu+aat for giving us an o$$ortunity to work on this amazing $ro+ect) (e learned a lot of things and earned great ex$erience which will definitely hel$ us $ersonally and $rofessionally in future) (e would *e remiss to fail to acknowledge our heavy de*t to the #e$uty Manager H)R O$erations , HRIS- H)R , Admin #ivision- Mr) .hulam Mahmood for giving us his time and  $roviding us with all the knowledge a*out SEAR/E"s Human Resource #e$artment and its functioning) (e would also take this o$$ortunity to thank our $arents and family for always su$$orting us and guiding us at every ste$ of our lives) (e would also like to thank our friends who have given us great suggestions and su$$ort while we are working on our $ro+ect)

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Searle – Human Resource Management

Executive Summary 0his re$ort $rovides an analysis and evaluation of the current and $ros$ective standards of the human resource de$artment of Searle) Searle %om$any /imited 10S%/2 is a $rivate limited com$any that ranks seventh in the field of $harmaceuticals) It is recognized as a dedicated  $rovider of 3uality healthcare $roducts committed to research and develo$ment and its ethical and $rofessional standards) Searle has one of the leading human resource de$artments in the country) 0he methods of analysis of the com$any involved a visit to the com$any"s head office and an interview with the Assistant Manager of the HR #e$artment)

0he re$ort looks over the methods em$loyed *y the com$any to recruit- decruit- and select em$loyees) It also ex$lores orientation techni3ues and em$lo yee training a$$roaches used *y the com$any) An in4de$th analysis of the com$any hel$ed us identify the various internal and external challenges that are faced *y Searle) 0his $rovided us with an o$$ortunity to $rovide them with some suggestions to im$rove the com$any"s $erformance)

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Searle – Human Resource Management

Introduction to the Organization On Octo*er 5- 6785 the Searle %om$any /imited 10S%/2 was incor$orated in !a kistan as a !rivate /imited %om$any 6785 as a su*sidiary of .)#) Searle , %o)- )S)A) 0he mission of the com$any has *een to *uild an organization which $rovides its customers with the *est $ossi*le  $roducts and services in the healthcare and consumer industry) 0oday- Searle is one of the leading $harmaceutical com$anies in !akistan) It has two state4of4the art manufacturing facilities in /ahore- and 9arachi- !akistan- which are the most modern in the country) 0he manufacturing facility of 0he Searle %om$any /td) 10S%/2 conforms to the strictest re3uirements and em$loys systems and $rocedures of the highest standards to $rovide manufacturing- 3uality control- warehousing and $hysical distri*ution services to the com$any- medical $rofession and ultimate users) 0he com$any has consistently invested heavily in new technologies and state4of4the4art e3ui$ment) 0he $lants are *eing significantly ex$anded in all areas to cater for its ever ex$anding manufacturing o$erations in future) Searle em$loys around 6:;; $ermanent staff mem*ers) 0he sales force is assisted *y a team of usiness #ivision 1.>#2 which is growing at a fast $ace) 0he o*+ective of .># is to esta*lish Searle $roducts *eyond the geogra$hical *oundaries of !akistan) Adding new $roducts to the $ortfolio in most of the countries $rovides an o$$ortunity to *uild on the *ase already esta*lished in those markets) 0he num*er of em$loyees is the .># team is also increasing in order to $rovide $rofessional services to our customers in each market) It now com$rises of more than ?; men and women from different countries- which include Afghanistan- %am*odia- Myanmar- !hili$$ines- Sri /anka- ganda- and @ietnam) iSearle has also esta*lished re$resentative offices) %ountry >usiness Managers'Sales Managers are *ased in most of these countries to closely monitor the  *usiness activities) .># team is geared to grow at an even faster and ready to handle the ever4changing international *usiness scenario) 0S%/ ranks seventh in $harmaceuticals and en+oys an exce llent re$utation in the field of health care $roducts throughout the country and is recognized as a dedicated $rovider of 3uality 4

Searle – Human Resource Management

healthcare $roducts committed to research and de velo$ment and its ethical and $rofessional standards)

Human Resource Management Human resources 1HR2 come under the um*rella of management functions within an organization) HR $rofessionals recruit- manage and $rovide direction for $eo$le who work in an organization to maximize $rofita*ility and em$loyee satisfaction) 0hey ty$ically develo$ and administer $olicies related to hiring- $erformance management- com$ensation- safety and wellness- em$loyee *enefits- communication and training) HR manager"s +o* involves maintaining large data*ases of em$loyee information) In the $ast this information was stored in $a$er files- *ut most organizations today maintain records electronically) However the data is stored- maintaining em$loyee records is a crucial $art of any human resources de$artment) A human resources program  teaches many im$ortant skills *ut a key $art of *eing a great HR manager is the a*ility to *uild relationshi$s) Em$loyees enter and exit through the de$artment and are often at their most vulnera*le during these times) 0he a*ility to *e $rofessional *ut em$athetic is im$ortant for HR $rofessionals to *e effective in their coaching- counseling an d conflict management roles) On a more tactical level- HR $rofessionals $roactively get invo lved in& •

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Managing talent  within the *usiness) In other words- ensuring the *est $eo$le are hired

ensuring talented em$loyees are fulfilled and have a career $ath and ensuring $eo$le"s  *road talents are maximized) Managing the development o the employees & Ensuring they receive the correct

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induction and training as well as continuous learning as their careers evolve) Managing people!s reward"  0he com$any has to offer and $rovide an attractive and

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com$etitive salary- and incentives and *enefits $ackage) 0he com$lex *ut routine $rocess of $ayroll management is also vital) Managing employee disputes" 0his could *e negotiating with unions on a national scale

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or facilitating disci$linary or grievance action at a local level) Em$loyee relations work will involve a good working knowledge of em$loyment law) Managing change & Advising on restructures organizational designs and working

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 $rocesses) #riting policies and procedures  for all working $ractices including managing international mo*ility) At all levels $eing a conidante to the internal $o$ulation you have res$onsi*ility for)

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Searle – Human Resource Management

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(orking with the HR Inormation System%  which is an essential source of management information)

0oday"s HR de$artments are moving away from *asic administrative roles and into strategic utilization of em$loyees) Many $urely transactional tasks such as $a yroll are *eing outsourced and HR $rofessionals are *eing asked to add value to the organization through $olicy recommendations- reorganization of resources and tactical hiring)

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Searle – Human Resource Management

Human Resource Management o Searle 0he interviewers had a meeting with the Assistant Manager of the HR de$artment of the Searle %om$any /imited 10S%/2 who gave a general overview and touched almost every dimension of the HR $rocess) He also shared detailed and in4de$th information a*out the $ractices the com$any"s HR de$artment has ado$ted)

Recruitment Searle is currently recruiting candidates from SBA>IS0) 0he com$any recruits the candidates solely on the *asis of %@s) 0heir main em$hasis is on the $resentation of the %@s *y the candidates) 0he Assistant Manager of HR de$artment informed the interviewers that they recruit candidates from all universities regardless of the myths that other com$anies have to recruit I>A candidates only) He mentioned that a fair chance is given to all the university candidates to $rove themselves and their degree)

&ecruitment 0he com$any kee$s the workforce under control- and tries its *est not to terminate the em$loyees until and unless they have done something that threatens the com$any"s re$utation) 0he choices com$any mostly takes for decruitment are transfers mainly for middle level em$loyees and early retirements for to$ level em$loyees)

Selection Once the com$any has a $ool of candidates- the HR de$artment then screens the *est candidates for the re3uired designation) Selection is $rimarily *ased on the following $oints& • •

Cualification !rior Ex$erience of the candidate

0he selection $rocess of Searle is 3uite lengthy and time consuming) 0he candidate is first interviewed *y the Assistant Manager of the HR de$artment) He then looks into the %@ and conducts the following tests for the candidates& 6) 'eneralized (ommunication )est & 0his test is conducted to evaluate the communication and inter$ersonal skills of the candidates) 0he main reason to conduct this test was due to the fact that Searle is a $harmaceutical com$any and has contractors and su$$liers for their medicines outside !akistan) 0herefore they want their em$loyees 7

Searle – Human Resource Management

to *e well versed and $roficient in communication so that it can add value in their relationshi$s with su$$liers a*road) :) I) Skills" 9ee$ing the modern world of growing technology in $ers$ective- the com$any strongly focuses on em$loyees who have command and ex$ertise in I0 skills) Dor exam$le- they should *e com$etent enough to com$lete the tasks in minimum time *y using Microsoft (ord- Excel and !ower!oint instead of relying on manual work) According to the HR manager- the main $art of their selection is *ased on candidate"s ex$ertise in I0 skills) lack arrows J mostly visi*le and clear market influences on the work and $ay) Red arrows J ice*erg rises with success and maturity- ex$erience- etc)- 1*ringing invisi*le  $erceived factors into the visi*le agreed contract2) >elow the water level& factors mostly $erceived differently *y *oth sides- or hidden- and not agreed) /eft side of ice*erg J exam$les of em$loyee in$u ts- which e3uate to em$loyer ex$ectations 4 informal- $erceived and unwritten) Right side of ice*erg J rewards exam$les and e m$loyee=s ex$ectations) >lue arrows J influences on em$loyee and em$loyer affecting $erce$tions- mostly invisi*le or misunderstood *y the other side) Durthermore- a communication test is recommended for the candidates and can hel$ in evaluating the communication skills of the a$$licants) 0he following test can *e used *y the HR de$artment to evaluate the communication skills of the a$$licants in an ade3uate manner&

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Searle – Human Resource Management

 All the questions below are testing your ability to communicate effectiely, listen sensitiely, adapt the style and content of your communication to different audiences, and foster effectie communication with others. 6) 0ell us a*out a situation where your communication skills made a differenceL #escri*e a time when you had to win someone over- who was unres$onsive to what you had to sayL :) #escri*e a situation where you were a*le to influence others on an im$ortant issue)