SAP Plant Maintenance

SAP Plant Maintenance 6-8 June 2011 Southern Sun Grayston, Johannesburg, South Africa

Premier Partners:

Supported by:

Produced by:

the eventful group

33 Presentations, Case Studies and Sessions in 6 tracks over 3 days covering: Maintenance Scheduling; Master Data Management; Training, Change Management & Engaging Your Workforce; Reporting and Business Intelligence; Budgeting; Maintenance Planning; Document Management; Enterprise Asset Management Strategy; Shutdowns & Projects; Rotables; Mobility & Alternative User Interfaces; Integration to Other Modules; and Permits & Safety Work Clearance Management Powerful Keynote Speakers and Thought Leaders: led by SAP AG’s (Germany) VP for EAM Solutions, Dr Achim Kruger, the line-up includes: Vesta Partners (US), Nexen (Canada) and Water Corporation of WA (Australia)

Welcome to the Inaugural African Mastering SAP Plant Maintenance Conference. Thoughtfully designed to encourage you to look outside of your company and industry, Mastering SAP Plant Maintenance is a gathering place where SAP PM Professionals engage in brave and important conversations, find answers to common challenges and inspire one another to explore future opportunities. This year marks our 15th year of serving and supporting the Global SAP PM and EAM community.

Three Interactive Workshops: - Applying Core SAP Functionality to Support Asset and Reliability Management - User Interface Options for the Maintenance Role - Plant Maintenance Blue Print for Master Data Special JumpStart Session: Using “Mastering SAP Plant Maintenance” and the Community to Make the Most Out of Your SAP Investment Entire Program Vetted by the Mastering SAP Plant Maintenance Advisory Team representing large, medium and small organisations across many industry sectors Solutions Showcase featuring selected partners who understand the business of organisations using SAP to enable Maintenance and Reliability and are serious about helping you make the smartest business and IT investments Unrivalled Community Networking Activities: pre-conference drinks; community networking drinks on Monday evening; direct access to presenters at Speakers’ Corner; connecting at lunches and tea breaks in the exhibition area; and utilising complimentary meeting rooms Take Home Tools and Resources: electronic access to all keynotes, track presentations and sessions Membership to a Vibrant and Committed SAP Plant Maintenance Community: you will receive a contact list of all conference participants, helping to maintain the momentum created and keeping the community connected, motivated and informed all year round

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Mastering SAP Plant Maintenance 2011 | 3

Hot Topics The depth and breadth of the content is a result of 6 months of careful research and development. SAP EAM & PM Professionals from more than 120 organisations across South Africa have collaborated with the Mastering SAP PM Advisory Team in a series of Round Table Discussions to create this program around 13 Hot Topics

Maintenance Scheduling Effective work scheduling is critical to effective work management and execution. In recent years graphical scheduling tools have become available within SAP, joining the suite of available 3rd party tools. One must embrace both the system capability and the business processes fundamental to scheduling. Identifying the scheduling options in SAP; the standard functional components and most recent tools; understanding the features and capabilities of Multi Resource Scheduling (MRS); scheduling through the planning board, maintaining work centres and HR structure interface; resource delegation; schedule adjustments, insights into service requests; demand and resources, including personnel and tools; optimising schedule and linking of PRT; SAP PM/PS integration with Primavera, bPortal; integrating the business processes of project planning and ERP; SAP PM and PS extended with 3rd party tools to enable better scheduling; interpret and analyse work order data using a single screen

Master Data Management Getting the Master Data right and keeping it right over time is recognised as one of the keys to effective maintenance system design and is the only way to ensure integrity and accuracy. Identifying processes for Master Data creation; the basic blueprint available in SAP PM; journey of sustainable EAM Master Data and tools; foundational building blocks; clean-up and data governance; Master Data design; defining and maintaining Master Data standards and consistency; assigning accountability and performance recognition; going beyond the foundation stage; making use of 3rd party independent auditors to show compliance; application of an ISO standard in SAP; loading data using standard SAP migration tools; effective root cause analysis; the importance of equipment name plate data; improve change management control; organisational challenges; data capturing responsibilities; using the masterkey tool and SAP workflow to enforce Master Data integrity; functional locations and equipment Master Data Training, Change Management & Engaging Your Workforce While the need for training has always been recognised as part of the go-live process, there is now a strong recognition that training is an ongoing need, whether to maintain engagement, handle new people coming into roles, or as part of upgrades or system changes. The methods to achieve this are usually quite different to handling the initial training requirements; direct training interventions; developing training packages; staff involvement and identifying training needs; transfer of knowledge (turnover and promotion); training techniques and tools; continuous training as users evolve and mature; management buy-in and drive; SAP quick training wins and tips; change management techniques used; embedding change; being the leader; techniques to overcome resistance; creating an enabling environment between the vision and the execution Reporting Growing business sophistication and data volumes are driving the need for analytical tools to report and control works and asset management outcomes. The standard SAP tools available in Business Warehouse and SAP BusinessObjects are increasingly being considered for this purpose and their use in the plant maintenance area. Why use BI?; BI reports for managing notifications in BI and custom SAP PM notifications; SAP BusinessObjects PM specific reports; SAP strategy management as a KPI for PM customer complaint notifications; Maintenance Cost Budgeting (MCB) in BI; integrating reports to support the overall business process and integration between different modules; learn how to successfully use SAP MII together with Modular Mining (Powerview) and SAP ERP and output reports in BOBJ Xcelcius; asset performance reporting Budgeting The fundamental principal underpinning the budgeting process is a philosophical discussion within an organisation as to who “owns” the budget. Once that is understood, do you understand the process of budgeting in SAP? Re-forecasting and revising budgets; available technologies; what forms the basis of Maintenance Cost Budgeting (MCB) in DPO; understanding the capabilities and limitations of MCB; working out your budget based on a maintenance plan; consider the complete asset life cycle process starting with strategic planning; capital project and planning over the life cycle of the asset; maintenance operational budgets that include preventive maintenance

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Maintenance Planning Driving the reduction in maintenance costs, while increasing plant reliability, has produced a strong interest in the development and optimisation of preventive maintenance schedules and the utilisation of plant measurements as part of this optimisation. SAP has a powerful but complex suite of capabilities which can be daunting to understand and apply; features and capabilities; types of task lists and maintenance plans; structuring maintenance plans and how to schedule them; simplify planning using the SAP PM module; how to ensure effective measurements are made and recorded to form the basis of your maintenance plan; gathering the readings via interfaces; establishing and delivering the best maintenance plan for your organisation; ensuring effective measurements are made and recorded to form the basis of your maintenance plans Document Management Attaching and printing documents such as drawings, work packs and manuals to SAP is critical and is increasingly becoming a statutory requirement. It enables organisations to provide a complete overview of a job, safety information, OEM documentation, illustrations and a whole array of important information. Defining and managing a document management system, available DMS functionality within SAP and 3rd party offerings; standard SAP DMS functionality; business integration for plant maintenance; managing drawings in SAP DMS, handling versions of documents, storing and searching for documents; reporting around documents and their usage/linkage; view PM notifications that are attached to the functional location; feedback and storing thereof Enterprise Asset Management Strategy There has never really been a framework for developing asset management strategies. PAS55 gives you a framework to work from. How is SAP aligning with PAS55 - soon to become an ISO standard?; basic functionality to use in SAP; how to create an asset management strategy in SAP and it’s alignment with PAS55; Project and Portfolio Management (PPM); optimise and monitor portfolios related to asset investments, activities and projects; create a long and short term asset plan; manage the risk of a project portfolio related to assets; EAM Audit and Maturity Model; policies, procedures and processes; data integrity; reporting based on PAS55 standards for analysis and continuous improvement; how using evolving technologies, such as SCADA can improve the knowledge cycle; an overview of Asset Condition Assessment (ACA) process and Asset Risk Assessment (ACA) Shutdowns & Projects Integrated and stand-alone tools are available from both SAP and from 3rd party vendors. Using graphical scheduling tools for managing shutdown projects; understanding the best procedures and tools for planning and scheduling a shutdown for success; journey from isolated tools to integrated bidirectional planning and scheduling; SAP PM, PS, PI, Primavera Inspire, Primavera P6; bPortal - the technology to view it all - the SAP revision, the Primavera schedule, the status and what is to come; integrated and stand-alone tools are available from both SAP themselves and from 3rd party vendors; using graphical scheduling tools for managing shutdown projects; understanding the best procedures and tools for planning and scheduling a successful shutdown

Rotables Lifecycle management of rotables and repairables is a key business process for many industries, but is inherently very labour intensive. While it can be achieved in numerous ways to meet the varying needs and sophistication of various businesses, it always requires consideration and integration of maintenance, stores, purchasing and financials (valuations) to be successful. This indicates that a successful rotables and repairables process will be the product of good process design, selection of appropriate functionality and effective change management. How well does standard SAP handle the rotables challenge?; what solution is available in EhP 4?; deciding what to track; repairables vs. rotables Mobility & Alternative User Interfaces Mobile computing brings SAP to the people, placing SAP solutions in the hands of the workforce at the job location. This opens tremendous possibilities for the integration of SAP into real-time business processes, providing up-tothe-minute updates on work over its lifecycle and tie-ins to other SAP processes. Users have often struggled to use standard SAP GUI. What technologies are available to customers to make the input of transactional data easier?; the main interfaces that people use; typical work management scenarios and their management; benefits of enhanced user interfaces; how to set-up the user interfaces; GUI and portal and how each leverage the pre-defined maintenance roles; learn how standard SAP windows transactions and GuiXT can be used in the context of the new user interfaces Integration to Other Modules PM-PS: the journey from isolated tools to integrated bidirectional planning and scheduling: projects and budgeting; bPortal; the interface between plant maintenance and stores/ purchasing is inherently very close and the functionality is tightly integrated in SAP; getting the most from BoMs; reporting and analysis of consumptions; available DMS functionality within SAP and 3rd party offerings; integrating reports to support the overall business process and integration between different modules; successfully use SAP MII together with Modular Mining (Powerview) and SAP ERP and output reports in BOBJ Xcelcius Permits & Safety Work Clearance Management What is SAP’s offering in this space? Should one use 3rd party tools instead? Integrating Audit Management Cross Application as part of core SAP in order mitigate the risk of operations; avoid errors and inconsistency; capture inspection feedback and audit findings; reports for analysis and continuous improvement; progress tracking on corrective actions and highlighting of major risk areas; detail instructions to personnel and 3rd parties on what and how often to inspect and perform audits; how to integrate the systems process with the practical application of permits and work clearance; maintenance and operations should follow the same processes for safety; managing the safety of contractors on site

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Keynote and International Speakers

Change Management - Moving the Organisation an Inch Process Safety Information - Integrating to SAP Norm specialises in SAP PM along with integration to engineering and plant process systems. For the past 13 years he has been involved in continuous improvement, best practices, plant turnarounds, re-engineering, process improvements, process safety development and implementation projects. Norm has held technical and functional roles with Agrium, NOVA Chemicals, DuPont, Canexus and Nexen Inc. and Marathon Oil. Today, Norm focuses on knowledge execution management and asset information management systems and the enabling of standardisation, consistency and productivity through better use of grass root technologies like SAP. Norm Poynter - Business Analyst, Nexen, Inc. (Canada)

SAP’s Roadmap for EAM - From Supporting Maintenance to Linking Assets to the Business

Basic Fundamentals of Asset Management at the Water Corporation - Is it Really All That Complex?

Achim started his career as an officer with the German Air Force where he held several positions in helicopter and transport aircraft maintenance as well as systems engineering. Joining SAP Germany in 2002, Achim first served as a consultant before establishing the SAP Defense & Security Industry Portfolio at SAP AG. After several other duties in Solution Management and Development, Achim is now a Vice President for SAP’s solutions in the area of Enterprise Asset Management. Achim obtained a Diploma in Aerospace Engineering from the University of the Federal Armed Forces in Munich as well as a Diploma in Economics from the University of Hagen.

Getting SAP PM to Work for Your Users - The Story of Our User Interface Journey

Achim Krüger - Vice President, EAM Solutions, SAP AG (Germany)

Using “Mastering SAP Plant Maintenance” and the Community to Make the Most Out of Your SAP Investment Tips and Tricks with Maintenance Plans John has specialised for the last 17 years in architecting, designing, delivering and supporting SAP PM and EAM solutions across Australia, New Zealand and SE Asia. Over this time he has worked across a wide range of industries from processing and manufacturing through to government and military environments, with a consistent focus on matching SAP functionality and capability to specific required business outcomes. John has had a key role in the development of the Australian Mastering SAP PM conference since its inception 15 years ago and continues to chair the steering committee, facilitate the conference round table discussions and present in various roles at the conferences. Prior to SAP, John worked as a chemical engineer for 17 years in plant start-ups, operations and maintenance in the petrochemical and mining industries.

Greg started his career as a motor mechanic before completing a degree in mechanical engineering from the University of Western Australia in 1981. Greg gained extensive experience in operations and maintenance of the Water Corporation’s assets in WA. He was the team leader during the implementation of the SAP PM in 1997 and has been continuously involved in improvements in business processes for the corporation’s asset management and maintenance systems since that time. Greg has a detailed knowledge of SAP PM and integrated systems as they apply in the Corporation. Over the past 10 years he has had extensive involvement in major enhancements to how the Corporation manages all maintenance information systems. The most significant in recent years has been the move to mobile computing for field workers, completed in 2004 and significantly improved in 2009. Greg was one of the people responsible for designing and implementing the system and working to deliver the education and the cultural changes required for this to succeed. Greg Rimmer - Process Manager, Plant Maintenance & Mobile Computing, Water Corporation of WA (Australia)

Nuggets of Gold - Unearthing the New EAM Functionality in SAP ERP 6.0 Linear Asset Management and Operation Account Assignment with SAP EAM Dean is a Solution Manager specialising in SAP Enterprise Asset Management (EAM) for the energy and natural resources industries. Dean is based at SAP HQ in Walldorf, Germany. Dean joined SAP in 1998 as a Plant Maintenance (PM) Consultant with SAP Africa, before moving to Germany in 2001. Dean started his career as Mechanical Engineer and joined SAP from a competitor ERP vendor where he worked as a Maintenance Consultant implementing their maintenance management system. Dean Fitt - Solution Manager, SAP AG (Germany)

John Dwyer - National Solution Leader (EAM), Oxygen Business Solutions (Australia)

Guest Keynote Presentation: Bob Skinstad The Art of the Possible - Scheduling Options in SAP “The Next Big Thing” or Just Another Thing? Asset Management Strategy and Standards Len is Vice President of the EAM Energy and Utility Practice for Vesta Partners. His responsibilities include business development and identifying new business opportunities in the Utility Market. He has 25 years of industry experience as a Project Manager, Logistics and Maintenance Manager. Prior to joining Vesta, Len spent 10 years with SAP as an Executive Solution Engineer for Utilities and was a Solution Manager for Enterprise Asset Management. As a recognised expert in SAP EAM, he is a frequent featured speaker at industry events and seminars. He focuses on showing organisations how the SAP solution can be used to support their business requirements. Len is committed to building long term relationships with customers by helping them maximise their investment in SAP for maintenance and reliability.

Bob is one of the most recognisable faces in world rugby, having played 42 times for the Springboks and played Super 10, 12 and 14 rugby for three franchise teams - the Stormers, Cats and Sharks. He played Currie Cup for Western Province, who won the title three times on his watch. After a stint in the UK that involved more work than play, Bob capped off a successful comeback to rugby in South Africa with victory at the 2007 RWC. Bob is now an entrepreneur with various interests. He is a sports broadcaster for the Supersport team, owns a country pub in Noordhoek Cape Town, hosts a weekly sports lifestyle show on South African radio, hosts the annual Cape Town Tens Tournament with Rob Fleck and he is actively involved in his Bobs for Good Foundation since its inception in 2009. In his spare time Bob likes to relax by fishing, surfing and importantly raising his family. Bob Skinstad - ex-Springbok Captain & Rugby World Cup Winner

Len Harms - Vice President, Energy and Utility Practice, Vesta Partners

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Mastering SAP Plant Maintenance 2011 | 7

Conference Overview Sunday Evening JumpStart

Tuesday Conference Day Two

18.00 Using “Mastering SAP Plant Maintenance” and the Community to Make the Most Out of Your SAP Investment

08.00 Tea & Coffee/Exhibition Viewing

John Dwyer - Australian Conference Advisory Committee Chair for Mastering SAP Plant Maintenance & National Solution Leader (EAM), Oxygen Business Solutions (Australia)

09.00 Keynote Presentation: SAP’s Roadmap for EAM - From Supporting Maintenance to Linking Assets to the Business Dr. Achim Krüger - Vice President, EAM Solutions, SAP AG (Germany) 10.00 Morning Tea & Coffee/Exhibition Viewing

Monday Conference Day One 10.40

08.00 Registration/Arrival Tea & Coffee/Exhibition Viewing 08.35 Conference Opening and Chairperson’s Welcome 09.00 Opening Keynote Presentation: The Art of the Possible - Scheduling Options in SAP

TRACK A

TRACK B

“The Next Big Thing” or Just Another Thing? Asset Management Strategy and Standards

Execute Shutdown Activities in SAP PM From the Outside Without Losing Any Data

Sweating Your Existing SAP Investments - SAP Document Management for Plant Maintenance

Len Harms - Vice President, Energy and Utility Practice, Vesta Partners (USA)

Leon van der Merwe - Planning Officer & SAP PM Super User, TSB Sugar

Dolf Engels - Solution Analyst for Anglo American, Sishen Mine, Kumba Iron Ore & Warren Buss - ECM Solution Manager, Nokusa Engineering Informatics

Navigating an Ocean of Master Data Staying Afloat in a Distributed Electricity Asset Environment

SAP PM Maintenance Cost Budgeting From Zero to Hero

Integrating SAP with Reliability Assurance Methods - Putting Research Into Practice

Hendrik du Plessis - Senior Solution Specialist, Physical Asset Management, Exxaro Coal (Pty) Ltd

Steve Turner - Founder and Director, OMCS International (Australia)

Using SAP Plant Maintenance to Define Maintenance Processes and Help Embed Systemic Change

Linear Asset Management and Operation Account Assignment with SAP EAM

Len Harms - Vice President, Energy and Utility Practice, Vesta Partners (USA) 10.00 Keynote Presentation: Change Management - Moving the Organisation an Inch

11.35

Norm Poynter - Business Analyst, Nexen, Inc. (Canada) 11.00 Morning Tea & Coffee/Exhibition Viewing TRACK A 11.40

Tips and Tricks with Maintenance Plans John Dwyer - National Solution Leader (EAM), Oxygen Business Solutions (Australia)

TRACK B Ensuring Shutdown Project Execution As It Was Always Intended - SAP PM/PS Integration with Primavera Rubin Boer - Business Analyst, PetroSA

12.35

Martin Aldrich - SAP PM Integration Specialist, City of Cape Town

TRACK C Training and Documentation Basics SAP Training and Development

12.25 Lunch/Exhibition Viewing

Tim Swain - Operations Manager, Maintenance Systems Solutions Pty Ltd (Australia)

13.25

Using Smart Business Intelligence Tools for Plant Maintenance to Provide Transparency

Delivering One Version of the Truth with SAP Document Management - a Massive Time Saver

Managing Engineering Risk with SAP Audit Management for Regulatory Compliance

Shaun van der Merwe - Principal Business Analyst, SAP Solution Centre - Logistics & PM, City of Cape Town

Gary Ruttledge - Regional Plant Maintenance Systems Manager, Sappi South Africa

Jannie Potgieter - Director Enterprise Asset Management, Collaborit

From Office to Shop Floor - SAP PM Scheduling on the Planning Board to Increase Maintenance Productivity for Artisans

Enterprise Asset Management - Defining the Way Forward for a New Generation

Process Safety Information Integrating to SAP Norm Poynter - Business Analyst, Nexen Inc. (Canada)

14.20

Stick to Your Blueprint - Sustaining SAP PM Over a Decade at Samancor Chrome Donald Grant - Engineering Manager, Samancor Chrome

13.25 Lunch/Exhibition Viewing 14.25

Nuggets of Gold - Unearthing the New EAM Functionality in SAP ERP 6.0 Dean Fitt - SAP Solution Manager, SAP AG (Germany)

Andrew Fisher - Program Manager and Strategic Account Manager, Britehouse

Bob Govender - Specialist: Maintenance Support, Richards Bay Minerals 15.20

Basic Fundamentals of Asset Management at the Water Corporation Is it Really All That Complex? Greg Rimmer - Process Manager, Plant Maintenance & Mobile Computing, Water Corporation of WA (Australia)

Principles for Effective Shutdown Management: Minimising Complexity and the Role of SAP Peet van Rensburg - Superintendent Maintenance Planning, Phalabora Mining Company

Driving Integrated Business Performance Reporting Ernest Stonestreet - Principle Engineer Asset Management, Anglo American Group Mining and Technology

15.10 Afternoon Tea & Coffee/Exhibition Viewing 15.50 Closing Keynote Presentation: Getting SAP PM to Work for Your Users - The Story of Our User Interface Journey Greg Rimmer - Process Manager, Plant Maintenance & Mobile Computing, Water Corporation of WA (Australia)

Simplifying Planning and Scheduling Within SAP

Paul J Grobler - Senior Engineer, Physical Asset Management, Exxaro Coal (Pty) Ltd

Dana Jordaan - Senior Project Manager, Prometheus Group

Wednesday Workshops 08.30 Workshop 1: Applying Core SAP Functionality to Support Asset and Reliability Management Led by: John Dwyer - National Solution Leader (EAM), Oxygen Business Solutions (Australia)

16.40 Guest Keynote Presentation: Bob Skinstad

Workshop 2: User Interface Options for the Maintenance Role Led by: Len Harms - Vice President, Energy and Utility Practice, Vesta Partners (USA)

17.40 Mastering SAP Plant Maintenance Community Networking Drinks Sponsored by

Workshop 3: Plant Maintenance Blue Print for Master Data Led by: Norm Poynter - Business Analyst, Nexen Inc. (Canada)

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Dean Fitt - SAP Solution Manager, SAP AG (Germany)

17.00 Mastering SAP Plant Maintenance Conference Close

SAP PM Master Data - Physical Asset Management’s Friend or Foe?

16.10 Afternoon Tea & Coffee/Exhibition Viewing

Riaan Blignaut - Business Process Owner, Lonmin Mines

TRACK C

Mastering SAP Plant Maintenance 2011 | 9

11.00

Sunday 5 June 2011 18.00

11.40

Morning Tea & Coffee/Exhibition Viewing TRACK A

TRACK B

TRACK C

Tips and Tricks with Maintenance Plans

Ensuring Shutdown Project Execution As It Was Always Intended - SAP PM/PS Integration with Primavera

Training and Documentation Basics - SAP Training and Development

Maintenance plans have some of the most powerful and complex functionality in SAP Plant Maintenance. We tend to use them just to “pop out a work order to do a check every three months”, but they are capable of so much more. They can adjust the actual date of performing previous tasks, suppress minor checks when major checks are due, be triggered from measurements rather than just time, produce shutdown worklists, plan one-off post-commissioning inspections, reflect irregular operations in seasonal industries and so on. This presentation provides a solid overview of the functionality of maintenance plans and tips and tricks for the usage of that functionality in real world situations.

Using “Mastering SAP Plant Maintenance” and the Community to Make the Most Out of Your SAP Investment Mastering SAP Plant Maintenance is not just a conference. It is access to a vibrant and knowledgeable community of Maintenance, Support and IT and people who rely on SAP as a critical enabler in their organisations. This session is designed to introduce you to the conference and its associated community. It will provide you with guidelines, tips and tricks about how best to utilise your three days to get the best possible return on your conference investment. Led by John Dwyer, the Chairman of the Australian SAP PM Conference Advisory Team who has been involved with the conference over its 15 years, the session will give you an overview to SAP PM and then point you towards specifics in the program so that you can: • Leave with real solutions to business and technical problems • Hear what to do (and what not to do!) from other customers • Identify implementation tips and tricks • Review and select solutions and services from SAP PM Partners • Get access to local and global SAP product experts • Become part of a long lasting network for ongoing advice and knowledge John Dwyer - Australian Conference Advisory Committee Chair for Mastering SAP Plant Maintenance & National Solution Leader (EAM), Oxygen Business Solutions (Australia)

• Types of task lists and maintenance plans • Structuring maintenance plans and task lists • Scheduling of maintenance plans • What do those scheduling parameters do? • Some interesting things that can be done with maintenance plans • Reporting and analysis against task lists and maintenance plans John Dwyer - National Solution Leader (EAM), Oxygen Business Solutions (Australia)

Monday 6 June 2011 08.00

Registration/Arrival Tea & Coffee/Exhibition Viewing

08.35

Conference Opening and Chairperson’s Welcome

09.00

Opening Keynote Presentation: The Art of the Possible - Scheduling Options in SAP Scheduling continues to be one of the hottest topics in SAP Plant Maintenance. Many planners struggle to aggregate demand related and resource related data from numerous sources into a single scheduling tool. Not only is the process time consuming and tedious, but the result is woefully inadequate for your task: matching demand with your best suited resources. In 2005 SAP released an add-on scheduling tool called Multi-Resource Scheduling (MRS). Since that time the solution has seen a number of enhancements. It is a highly configurable solution that provides a comprehensive, real-time, up-to-date planning overview in an intuitive graphical planning board. This presentation will cover a review of the standard foundational components required to do scheduling in SAP and an overview of the most used scheduling tools. Foundation topics will include, work centre capacity, schedule dates, capacity evaluation and capacity levelling. Three different scheduling tools will be reviewed with particular emphasis on SAP MRS including a live demonstration of the solution. Supported business processes include: • Planning oversight - gain comprehensive insights into service requests, demand and resources, including personnel and tools • Resource delegation - promptly assign the right people and tools to the right location at the right time • Schedule adjustment - quickly respond to changing requirements based on real-time understanding of availability, location and suitability of available resources • Dispatching processes - cost-effectively coordinate activities and resources while optimising resource utilisation Len Harms - Vice President, Energy and Utility Practice, Vesta Partners (USA)

10.00

• The stickiness factor • Communities of practice and special interest groups • Perseverance to sustain the change • Your tribe is awaiting a leader, could you be the one? Norm Poynter - Business Analyst, Nexen, Inc. (Canada) Current SAP release: ECC 6.0 Original go-live date: June 2002

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• bPortal - the technology to view it all (the SAP revision, the Primavera schedule, the status and what to do next) • It worked for the shutdown - now for turnarounds and routine maintenance

• Staff involvement and identifying training needs • Developing training packages • Commitment to training • Techniques and tools within one course • SAP quick wins and tips Tim Swain - Operations Manager, Maintenance Systems Solutions Pty Ltd (Australia)

This presentation will show you how SAP PM and PS can be extended with 3rd party tools to enable better scheduling and management of these activities. It will highlight how technology is used to provide planners, engineers and management with the different views they require.

12.35

TRACK B

TRACK C

Using Smart Business Intelligence Tools for Plant Maintenance to Provide Transparency

Delivering One Version of the Truth with SAP Document Management - a Massive Time Saver

Managing Engineering Risk with SAP Audit Management for Regulatory Compliance

The City of Cape Town implemented SAP ERP in 2003 with the first line of reporting being via SAP standard reports. These reports work well for those transacting every day in the SAP PM module. However this is where the transparency ended for those not living in the system. The service delivery levels within the organisation could not be truly appreciated and understood. A cloud existed between what was happening in PM and what management, executive management and the politicians could see with regards to their ‘actual’ service delivery across the whole organisation. With the introduction of SAP’s BW solution, SAP’s BusinessObjects and SAP’s Strategy Management, the team was able to provide transparency across the organisation through to the highest level of management.

For years managing documents within the Sappi South Africa mills has had its challenges. Although the mills make use of their planning libraries, documents are often filed incorrectly. Indexing for “easy” retrieval is not updated and often looking for documents like pressure test certificates, crane load test certificates, fan performance curves, RCA documents, troubleshooting guides and quick fix routines among others proved to be challenging.

One of the major focus areas and concerns for all legally appointed engineers is safety and compliance to regulatory prescriptions. In order to mitigate the risk of operating outside of the law and safety concerns in general, it is required to have structured processes and supporting systems in place. Few people are aware of the Audit Management Cross Application that is part of core SAP and how this module can be integrated with your existing SAP PM functionality to great effect. This tool integrates with PM Notifications where your existing work management process kicks in to complete the loop.

• Using BW for PM where standard PM reports can’t deliver

• What’s the hardest SAP functionality to implement?

• High level overview of the actual process that was implemented (SAP PM/PS > Interface > Primavera P6 > Interface > SAP PM/PS)

TRACK A

Organisations today are faced with a multitude of issues ranging from aging workforces to societal shifts in employee expectations. Woven into the fabric of the organisation experiencing these issues is the matter of change. Increasingly we need to recognise it’s not the technology or the process which dictate the challenges to change. It’s the people and their collective ability or inability to collaborate and create ground swells of enthusiasm for the change from the “middle out”.

• Management vs. leadership

• Actual implementation of the solution (SAP PM, PS, PI, Primavera Inspire, Primavera P6)

This presentation will help beginners or people new to training, by providing workable simple solutions and help on identifying training needs, developing training packages and integrating SAP training and business activities.

Current SAP release: R/3 4.7 Enterprise Original go-live date: June 1992

• Why we used BW - what advantages did we gain?

• Types of change

• The journey from isolated tools to integrated bidirectional planning and scheduling

With the rude awakening we have just had within our market (Global Financial Crisis), the first thing that companies downsize is their support services. Within a company that runs a CMMS, this usually means the training and documentation department. Now we are getting back on our feet and need to start looking to the future.

Rubin Boer - Business Analyst, PetroSA

B Keynote Presentation: Change Management - Moving theTRACK Organisation an Inch

With over 15 years of history of the Mastering SAP PM program in Australia and the SAP-Centric EAM program in North America there is plenty of intellectual property at your fingertips to draw on and leverage from in support of improving and making change within your organisation.

PetroSA required a solution to ensure the plant shutdown was executed within the allocated time, cost and resources. They were challenged to keep the mechanical completion of the shutdown within these constraints. The solution was not to replace SAP PM/PS functionality but to find a perfect fit to extend the work done in SAP to the scheduling tool. Primavera P6 and Inspire were chosen to provide the solution and the result.

• BI reports for managing notifications in BW and custom SAP PM notification (ZPM08) reports • SAP’s BusinessObjects PM specific reports - ‘a picture says a thousand words’ • SSM - SAP strategy management as a KPI for PM customer complaint notifications • Future initiatives - MCB (Maintenance Cost Budgeting) in BW Shaun van der Merwe - Principal Business Analyst, SAP Solution Centre - Logistics & PM, City of Cape Town Current SAP release: ECC 6.0 Original go-live date: January 2003

In 2007, we decided to explore the possibilities of implementing the SAP Document Management System (DMS) and at the same time, upgrade to ECC 6. Subsequent to the successful implementation at the Ngodwana Mill, DMS has been rolled out and implemented in the other six mills. Implementing DMS meant that when a maintenance person is called out to a mill, he or she is able to open the PM notification and attached to the functional location, equipment or assembly, is a document icon, by clicking on the icon, the system will open up showing the Document Info Records (DIR) assigned to that specific functional location, equipment or assembly for easy retrieval. These documents were previously available but they first had to be found, costing time and money. The system worked so well for maintenance that it is now being used by other departments. Firstly, it was extended to procurement and is being used for storing contracts and procurement records and more recently to HR who are now uploading personal and medical records of every employee for the past 40 years.

In order to effectively manage this process the following needs to be in place: • Inspection schedules and audit programs which in some cases have long cycle times spanning months and years • Detail instructions to personnel and 3rd parties on what and how often to inspect and perform audits • Capture inspection feedback and audit findings • Generate corrective actions from feedback and findings • Reports for analysis and continuous improvement, progress tracking on corrective actions and highlighting of major risk areas

Gary Ruttledge - Regional Plant Maintenance Systems Manager, Sappi South Africa

You can learn how SAP Audit Management provides a complete solution for the engineer to manage risk and regulatory compliance. The solution can be used for all types of audits including PAS55 and System Integrity Audits.

Current SAP release: ECC 6.0 Original go-live date: June 1996

Jannie Potgieter - Director Enterprise Asset Management, Collaborit

Mastering SAP Plant Maintenance 2011 | 11

13.25

14.25

Lunch/Exhibition Viewing TRACK B

TRACK C

Nuggets of Gold - Unearthing the New EAM Functionality in SAP ERP 6.0

From Office to Shop Floor - SAP PM Scheduling on the Planning Board to Increase Maintenance Productivity for Artisans

Enterprise Asset Management - Defining the Way Forward for a New Generation

08.00

Tea & Coffee/Exhibition Viewing

09.00

Keynote Presentation: SAP’s Roadmap for EAM - From Supporting Maintenance to Linking Assets to the Business

• Maintaining work centres and HR structure interface

The traditional paradigm of plant maintenance has changed to Enterprise Asset Management and there are many new buzz words around like asset care, PAS55 and Overall Equipment Effectiveness (OEE). During this presentation Britehouse will shed some light on some of the technologies including mobility, MII, BI and cloud. Challenge your traditional thoughts and views around this age old topic and define the new ‘awesome’.

• Scheduling using the planning board

• Traditional thinking

• Optimising scheduling and linking of PRT

• Modern talk

• Measuring scheduling compliance

• Equipment to BI

• Learning and outcomes

• Integrating traditional SAP modules, MII, BI and mobility

SAP introduced the concept of enhancement packages with the release of SAP ERP 6.0. This presentation will give a summarised overview of the new functionality in the enhancement packages (EhP) and focus on 3 “nuggets”. • Overview of new functionality in the enhancement packages • Operator and Inspection Rounds (EhP4) • Shift Notes and Shift Reports (EhP3/5) • Rotables Management (EhP4) The presentation will highlight the new functionality including tips on how to get further detailed information. Dean Fitt - SAP Solution Manager, SAP AG (Germany)

15.20

Tuesday 7 June 2011

TRACK A

It is a standard requirement by Rio Tinto that scheduled tasks must be executed through the planning board in SAP. The planning board is a tool that highlights resource loading, providing the scheduler with the visibility to view over and under allocations of hours.

Bob Govender - Specialist: Maintenance Support, Richards Bay Minerals Current SAP release: R/3 4.6C Original go-live date: January 2003

TRACK A

TRACK B

TRACK C

Basic Fundamentals of Asset Management at the Water Corporation - Is it Really All That Complex?

SAP PM Master Data - Physical Asset Management’s Friend or Foe?

Simplifying Planning and Scheduling Within SAP

At the Water Corporation SAP PM is their primary asset management software tool. The ability to store and retrieve data from SAP has been a continual focus for the organisation and is still evolving. Since implementing SAP they have been constantly improving and enhancing the processes and the data quality required for good asset management. This has been done in order to minimise the whole of life costing of assets while at the same time maximising the service levels of all assets.

Since implementing SAP R/3 in 1998, system and business process showed varying degrees of integration success. In early 2000, Exxaro Resources Limited (then Iscor Ltd) was on a learning curve with respect to SAP R/3 and physical asset management process. In 2006, it was clear that physical asset management could only reach its full potential by ensuring that master data formed the foundational building blocks.

This presentation will discuss some of the lesser known tools that the Water Corporation use to improve the asset life cycle management process. • Typical asset management questions that a utility is faced with and role of traditional asset management methodologies • A discussion of the basic functionality in SAP. What has worked and what has not? • An overview of Asset Condition Assessment (ACA) processes and Asset Risk Assessment (ARA) • How using evolving technologies, such as SCADA can improve the knowledge cycle • Data integrity - the never ending journey! • Reporting - a discussion of their evolving reporting capability • The people side of the story - issues faced along the way and what they are currently working towards • Where to next for the Water Corporation - what are the next steps in the journey? Greg Rimmer - Process Manager, Plant Maintenance & Mobile Computing, Water Corporation of WA (Australia)

• How to go about formulating a master data standard • Insight into managing master data to enhance sustainability • Assigning the correct accountability and performance recognition • Use of 3rd party independent auditors to show compliance • Further enhancements - improvement of change management control The presentation will highlight the success experienced with the physical asset management process environment with SAP PM Master Data as the back bone, such as planning and scheduling, shutdown management, tactics and materials management forecasting. Paul J Grobler - Senior Engineer, Physical Asset Management, Exxaro Coal (Pty) Ltd Current SAP release: R/3 4.7 Enterprise Original go-live date: August 1998

Current SAP release: ECC 6.0 Original go-live date: November 1998 16.10

Afternoon Tea & Coffee/Exhibition Viewing

16.40

Guest Keynote Presentation: Bob Skinstad

17.40

Mastering SAP Plant Maintenance Community Networking Drinks Sponsored by

www.masteringsap.co.za/pm

• What is the next generation mobile offering from SAP? • How does SAP Enterprise Asset Management support the implementation of PAS55? • What is the vision for integrating EAM with geospatial and technical information? • Why is asset data governance so important for workers safety and managing risk? • How can analytics support asset performance management? Dr. Achim Krüger - Vice President, EAM Solutions, SAP AG (Germany) 10.00

• Jump the maturity curve Andrew Fisher - Program Manager and Strategic Account Manager, Britehouse

During this same time Grootegeluk Coal (subsidiary from Exxaro) took the lead and drafted a master data game plan by involving SAP power users and maintenance senior planners. Since 2009 we have adopted the SAP PM Master Data standard at 13 business units known as the “Exxaro Way”.

Best practice in doing asset management spans the whole lifecycle of a physical asset from cradle to grave. Challenges today lie in the accuracy of how your system represents what is going on in the enterprise, linking asset management policies and execution to the overall business goals. Still the efficiency of the maintenance worker is the other subject that requires attention. Based on the capabilities that have been delivered with Innovations 2010 the presentation will cover topics like:

Improve your scheduling capabilities and learn new ways to simplify planning using the SAP PM module. Discover how to organise and assign tasks quickly and accurately, interpret and analyse large amounts of work order data using a single screen and complete all SAP scheduling tasks using the drag and drop functionality. • Create turnarounds and weekly schedules graphically • Level workload based on work centre or individual capacity • Prepare schedules and work packages in PDF format to easily print and/or distribute • Update order and operation status and masse vs. one at a time • Create task lists from existing orders • Chart weekly schedule compliance without a spread sheet An on-line demonstration will show the available functionality within the SAP Plant Maintenance module. Dana Jordaan - Senior Project Manager, Prometheus Group

10.40

Morning Tea & Coffee/Exhibition Viewing TRACK A

TRACK B

TRACK C

“The Next Big Thing” or Just Another Thing? Asset Management Strategy and Standards

Execute Shutdown Activities in SAP PM From the Outside Without Losing Any Data

Sweating Your Existing SAP Investments - SAP Document Management for Plant Maintenance

Aging infrastructure, need to improve reliability, increased demand for limited capital to meet these ever growing challenges, organisations need to create long term asset strategies with increased visibility to their portfolio of asset work, the resource requirements and the decision making process. Along with these challenges there is an increasing international consensus about required good practices in the management of physical assets and the creation of PAS55, the Publicly Available Specification reflects this trend. PAS55 is a published standard and is applicable to any organisation where physical assets are a key or a critical factor in achieving its business goals.

Since implementing SAP R/3, scheduling constraints within SAP forced TSB Sugar to look for an alternative “tool” to manage large scale projects and shutdowns involving thousands of activities. Business requirements dictated that no historical data and information be jeopardised and for all analysis to be accessible in SAP PM. Using standard SAP we have tried various potential solutions with mixed success.

Since inception, SAP R/3 has had a SAP DMS solution that is a world-class, fully functional and modern content management system that delivers all the necessary controls. The biggest advantage of using SAP DMS is significant business productivity and operational improvements. The implementation of a SAP DMS solution will also mean that there will be further entrenchment of the SAP ERP solution within the existing business processes.

SAP Enterprise Asset Management has long been used to implement an asset strategy, this presentation will cover how you can create an asset management strategy in SAP and its alignment with PAS55, Section 4.3 “asset management strategy, objectives and plans”. One of the key solutions is Project and Portfolio Management (PPM). It is a comprehensive solution designed to improve the definition, balancing, approval and monitoring of activities, projects, programs and portfolios. Organisations use PPM to optimise and monitor portfolios related to asset investments, activities and projects. • Create long and short term asset plans • Align the plans to corporate goals and strategies

The chosen solution - remote installation of the pipeline transporter for MS Projects 2010 - provides high performance, enterprise-class SAP integration, making it quicker, easier and more effective as well as being very cost effective. The application integrates the business processes of project planning and ERP. The solution has since been implemented at all three of the TSB sugar mills. • Previous potential options - tried with mixed success • The solution: remote installation of the Pipeline Transporter for MS Projects 2010 • Comprehensive out of the box solution (SAP compliant) • MS Project for scheduling and reporting • End user feedback and the way forward Leon van der Merwe - Planning Officer & SAP PM Super User, TSB Sugar Current SAP release: ECC 6.0 Original go-live date: April 1996

Effective plant maintenance requires access to information in documents - drawings, specifications, photos, work instructions etc. Getting hold of the right documents is often a painful and time consuming challenge for the maintenance planner. However, not being able to give the right documents to the artisans can lead to a huge increase in operational and safety risks and cost. So, how does your organisation address this issue? Integrating SAP’s Plant Maintenance and Document Management systems with a document printing facility solves this problem elegantly and delivers real business value. The presentation will highlight the standard functionality of SAP DMS, how customised enhancements can be implemented, business integration into the PM environment, the commercial advantages of utilising the SAP DMS and how 3rd party applications can be integrated into SAP DMS. • Standard SAP DMS functionality • Business integration for plant maintenance

• Plan financial and human resources

• Managing drawings in SAP DMS

• Manage the risk of a project portfolio related to assets

• Implementation of Cideon Document Output Management at Kumba

• EAM Audit and Maturity Model

• Managing drawings for quality inspections during receiving items from a vendor

• What forms the basis of MCB in DPO • Requirements for analysis and continuous improvement Len Harms - Vice President, Energy and Utility Practice, Vesta Partners (USA)

• Managing output of job cards Dolf Engels - Solution Analyst for Anglo American, Sishen Mine, Kumba Iron Ore & Warren Buss - ECM Solution Manager, Nokusa Engineering Informatics Current SAP release: R/3 4.7 Enterprise Original go-live date: June 2007

Mastering SAP Plant Maintenance 2011 | 13

11.35

TRACK A

TRACK B

TRACK C

Navigating an Ocean of Master Data - Staying Afloat in a Distributed Electricity Asset Environment

SAP PM Maintenance Cost Budgeting - From Zero to Hero

Integrating SAP with Reliability Assurance Methods - Putting Research Into Practice

Before the implementation of SAP R/3 in 1998, Exxaro (then Kumba Resources) did maintenance cost budgeting based on activity and history. This meant gathering information from several sources to enter into a specially written Visual Basic program. The calculations of the activities and remaining life had to be done in the MES (My Excel Spreadsheet) and due to manual intervention, it was always prone to mistakes. The process used to budget on this legacy system, however, was well defined and that gave them the necessary direction in developing MCB in SAP.

Research (Ledet, 1994) shows that to be effective in asset management, capital intensive organisations need to be good at planning and scheduling and should have a good and focused PM program. Companies that are good at data collection excel and use this information for their benefit. This fast pace presentation will explore SAP in this regard and discuss its strengths and weaknesses.

Enterprise Asset Management (EAM) has been identified as a strategic initiative for service delivery in the City of Cape Town. Historically, very little time was spent on proper master data structuring and cleansing, with a knock-on effect on the system. This presentation shows the journey and lessons learnt on the way to a sustainable EAM master data foundation and in particular takes a hard look at master data tools, data capturing responsibilities and trade-offs during master data design stages. • The business case for master data restructuring, clean-up and data governance • Master data design and agreeing on standards, including classification • Organisational challenges • Masterkey tool and SAP workflow to enforce master data integrity • Beyond the foundation stage Martin Aldrich - SAP PM Integration Specialist, City of Cape Town Current SAP release: ECC 6.0 Original go-live date: January 2003

During the original SAP implementation phase the team realised the opportunity in SAP to budget from history and activities. This fitted in with what Exxaro tried to achieve in the old legacy system and for the first time a budget could be realised based on a maintenance plan. Grootegeluk Coal (subsidiary of Exxaro Resources) took the lead to start developing DPO (Dynamic Planning and Optimisation) in SAP R/3 3.1. DPO is not only a maintenance cost budget development, but also includes HR and PP. Other business units were also used extensively to help define the solution and processes. • What forms the basis of MCB in DPO?

14.20

• Explore the four quadrants of reliability assurance and the research done in this area

TRACK C

Process Safety Information - Integrating to SAP

Using SAP Plant Maintenance to Define Maintenance Processes and Help Embed Systemic Change

Linear Asset Management and Operation Account Assignment with SAP EAM

• Enabling operations integrity management

• Direct training interventions

Norm Poynter - Business Analyst, Nexen Inc. (Canada)

• Planner competency

www.masteringsap.co.za/pm

• Project implementation experiences

This presentation will focus on the new and enhanced functionality for Linear Asset Management (LAM) and Operation Account Assignment (OAA) that were shipped with SAP ERP 6.0 Enhancement Package 5. The new LAM functionality will allow users to define an asset e.g. roads, pipelines and rail tracks, in terms of linear attributes like start point, end point, length, unit of measure and to assign perpendicular and vertical offsets. These attributes will also be part of orders, notifications, maintenance items and measurement documents so that when work is performed on a linear asset, like repairing a section of pipeline, the work and cost involved in that repair is attributed to the specific segment of the asset rather than the entire asset.

• Lessons learnt • Future implementation considerations Ernest Stonestreet - Principle Engineer Asset Management, Anglo American Group Mining and Technology Current SAP release: ECC 6.0 Original go-live date: April 1999

• Identifying the critical work • SAP work packages integration in flowed critical path gantt charts • Manage the shutdown schedule • History in the CMMS • Post shutdown reviews and capturing key learnings Peet van Rensburg - Superintendent Maintenance Planning, Phalabora Mining Company Current SAP release: R/3 4.6C Original go-live date: June 2002

15.10

Afternoon Tea & Coffee/Exhibition Viewing

15.50

Closing Keynote Presentation: Getting SAP PM to Work for Your Users - The Story of Our User Interface Journey The Water Corporation of WA implemented SAP in 1998 and quickly recognised that the system interfaces for basic functionality like creating and managing work orders and notifications had to be streamlined. An important issue was to make this system easy to use right from day one. How do you manage 1200 work orders/notifications on a daily basis in SAP PM without a lot of people to drive it? How do you ensure that your most important work is being done? See one way that this can be done in the SAP PM environment. • An overview of the Water Corporation and the PM work management problem • The journey - a description of each of the phases that the Water Corporation went through as the solution evolved into the current process and tool sets • An overview of the main interfaces that people use • Typical work management scenarios and their management • The benefits of enhanced user interfaces Greg Rimmer - Process Manager, Plant Maintenance & Mobile Computing, Water Corporation of WA (Australia)

With the OAA functionality, the costs associated with orders can be assigned and reported at the operation level of the order.

Current SAP release: ECC 6.0 Original go-live date: November 1998

• Linear asset modeling • Inspection and work management for linear assets

• Demonstration of the system

17.00

Mastering SAP Plant Maintenance Conference Close

• Reporting for linear assets • Operation account assignment Dean Fitt - SAP Solution Manager, SAP AG (Germany)

• Creating an enabling environment between the vision and the execution

• Improving plant safety and reliability and ensuring regulatory compliance

Current SAP release: ECC 6.0 Original go-live date: June 2002

In theory all the identified work should already be captured in the CMMS and this step is simply grouping together all relevant work orders into a shutdown event. This is usually done using a revision in SAP. Often the Shutdown Manager will also need to actively seek information from condition monitoring reports, engineers, operators and maintainers. The Shutdown Manager should also arrange a pre-shutdown inspection of all shutdown items. When this inspection is carried out it should be done with representation from both maintenance and operations teams. The methodology described in this presentation focuses on identifying the critical work that must be done during the shutdown and managing that work well.

Current SAP release: ECC 6.0 Original go-live date: Dec 2002

TRACK B

• Engineering leadership to embed change

A proof of concept project was initiated to enable Overall Equipment Effectiveness (OEE) reporting for the Mogalakwena Mine, Open Pit Area. The concept project was successful and is being rolled out to other Anglo American business units using SAP. From a technical perspective SAP MII was used together with Modular Mining (Powerview) and SAP ERP and the output was reports in BOBJ Xcelcius.

Donald Grant - Engineering Manager, Samancor Chrome

TRACK A

• Improved asset data integrity

One of the key principles for effective shutdown management is to minimise complexity. In many operations there is a tendency to defer maintenance work for the next shutdown and then try and include as much activity into the shutdown event as possible. This often results in failure to meet cost and duration goals, poor health safety and environmental performance and significant waste.

• Picking up on planned maintenance reports and having expert persons driving the understanding of the relationships between the measures.

Lunch/Exhibition Viewing

At this phase though it’s too late! Your Process Safety Information is at risk and going back is an arduous if not impossible task. Process Safety Information is inherently necessary during all phases of a facility lifecycle. This presentation will explore approaches to better utilising SAP and 3rd party tools to ensure a single access point for Process Safety Information.

A primary challenge facing Anglo American was the need to improve reporting and particularly the need to have greater visibility of composite performance indicators in SAP. One of the issues was around standardised definitions, as many of the metrics were based in different systems. In addition, organisational silo’s with their own definitions of performance exacerbated the problem.

• Constant discussion and review of the business processes by system specialists

Current SAP release: R/3 4.7 Enterprise Original go-live date: August 1998

Data errors and inconsistencies become most apparent during handover and operations readiness as owners load SAP Master Data and deploy operations and maintenance systems.

One of the questions often encountered when looking at shutdown management is when does the shutdown management process apply? There is no definitive answer to this question, however in general the process applies to events where the site management team deems that the event is not part of the normal routine, weekly or monthly maintenance and should be managed using the process.

• Changing and entrenching our culture with strong leadership and sticking to our guns

Hendrik du Plessis - Senior Solution Specialist, Physical Asset Management, Exxaro Coal (Pty) Ltd

This presentation will show how SAP PM became the agent of change and helped to create and shape the planned maintenance landscape at Lonmin, especially at a process division level. SAP PM on its own will not create sustainable change in any business unless it is supported by a clear vision, charter, plan, organisation and appropriate resources. Five years on, the value of SAP PM and its interaction with the SAP Materials Management (MM) module has started to bear fruit and show the promise envisioned in 2005. SAP PM provides a very structured landscape within which a maintenance intensive business can ensure the running of proper asset management programs for the full life cycle of the business.

Middelburg Ferrochrome has successfully run SAP PM since going live in November 2001.

• Providing artisans with the tools to close the loop through directly feeding back via PC’s placed in the workshops (and alternative methods of achieving the same outcome)

The presentation will highlight the development of DPO, the successes, the shortcomings (which we believe can be addressed in SAP ECC 6 and BPC) and our vision for DPO in the SAP ECC 6 environment.

Not recognising the magnitude and complexity of the data, the documents and drawings in your organisation being generated, allows risk to creep in. If they are not woven together by common denominators (addresses) information management becomes an even greater challenge.

Driving Integrated Business Performance Reporting

• Sustaining our SAP PM discipline and working at this discipline for over a decade

• Examine some case studies that illustrate the benefits

• Why not SAP standard MCB?

And just think about the reporting aftermath! Where does it start? From the first idea, concept, or Design Basis Memorandum (DBM) and we all know it becomes increasingly complicated.

Principles for Effective Shutdown Management: Minimising Complexity and the Role of SAP

Steve Turner - Founder and Director, OMCS International (Australia)

• Learn from experience about what works and where the traps lie

• Insight into managing MCB to enhance sustainability

Prior to 2005, planned maintenance was very fragmented at Lonmin and only a small part of the business even used a CMMS at all or actively practiced proactive maintenance activities. Lonmin then rolled out SAP, including the PM module. In order to derive the benefits of having SAP PM offered and to establish a stable PM platform, a fundamental organisational, cultural and resource shift was required.

Stick to Your Blueprint - Sustaining SAP PM Over a Decade at Samancor Chrome

This presentation is full of tips and simple approaches that can be implemented the day you return to work. The benefits of simplicity cannot be overstated in this endeavour.

• Understand how SAP can be used to apply these four quadrants

• Further enhancements - in SAP ECC 6

The secret is out; we’ve all become information managers! There was no fighting the integration - a simple maintenance work order could create all flavours of chaos in FI/CO if not done properly!

TRACK C

Bet you’re wondering how we achieved this!!! Discover how we created an understanding of the SAP PM tool and the development of the work management flow diagram. We will explore the change management process that we went through before and after ‘go live’. By applying the common agreed method of structuring the maintenance management through SAP PM, both the mines and smelters in Samancor Chrome, have been able to gather the cost to operate per functional location, improve budgeting and measure labour or external service effectiveness.

• Enhancements of DPO

13.25

TRACK B

The SAP PM system is well entrenched in the way that the maintenance teams do their work in the plants. The current work management flow diagram is still the original that was drawn up at the implementation stage, with only minor changes since then.

• Advantages of implementing DPO

12.25

TRACK A

• Technical aspects Riaan Blignaut - Business Process Owner, Lonmin Mines Current SAP release: ECC 6.0 Original go-live date: October 2005

Mastering SAP Plant Maintenance 2011 | 15

SAP Plant Maintenance Workshops Wednesday 8 June 2011

Workshop 2: User Interface Options for the Maintenance Role SAP is working to reduce and consolidate the user interface. Toward that goal a standard interface has been recently developed that has the speed of a local client but with the look and feel of HTML pages. Included with the new interface are a number of SAP delivered roles that come with pre-defined menus and views that greatly simplify the use of SAP. Four roles have been created specifically for the maintenance professional from the planner to the technician. The roles contain many functions for the daily tasks of the maintenance professional. The two new views, Work Overview and Structure Display provide all the information needed to do the job quickly and easily.

The workshops are optional and separately bookable and will run from 9:00am to 3:00pm (places are limited, you may attend only one and preference will be given to conference attendees). Registration opens at 8:30am and morning tea and lunch are included.

Workshop 1: Applying Core SAP Functionality to Support Asset and Reliability Management This workshop is aimed at new and intermediate maintenance users and analysts, with an interest in understanding the purpose and capability of SAP’s maintenance processing objects and their data and in setting up and utilising these objects and their data to deliver the required outcomes and analysis for your specific business needs. The aim is to provide some ideas, tips and tricks to assist any user to gain a better understanding and get the most from this core functionality in its set-up and day-to-day usage. Task Lists and Maintenance Plans • Purpose, usage, types, functionality and capability of task lists • Purpose, usage, types, functionality and capability of maintenance plans • Structuring maintenance plans and task lists • Maintenance plans - what do all those scheduling parameters do? • Reporting/analysis against task lists and maintenance plans Notifications • Purpose, usage and types of notifications

This workshop will focus on the new GUI and Portal and how each leverage the pre-defined maintenance roles. The workshop will also cover how the standard SAP windows transactions and GuiXT can be used in the context of the new user interfaces. The primary sections will be the Portal and NetWeaver Business Client (NWBC); they will follow the same format and include: • Live demonstration of the User Interface • Presentation on “how to” set up the user interface • Live Demonstration of the “how to” • Gain an understanding of the NWBC • Discover the powerlist concept • Learn how the portal role, NWBC and GuiXT can be combined Other discussion items will include an overview of available options and their applicability to specific versions of SAP. Led by: Len Harms - Vice President, Energy and Utility Practice, Vesta Partners (USA)

Workshop 3: Plant Maintenance Blue Print for Master Data What is Master Data? Why is it so crucial and discussed extensively? How can you approach the creation, sustainment and enhancement of it? This workshop will outline the basic blueprint available in SAP PM and answer questions you have. It will focus on functional locations and equipment Master Data, as this is a critical foundation for enabling a CMMS system to deliver: • Safe effective maintenance programs • Meet regulatory requirements • Planning and scheduling • Effective root cause analysis activities • Analysis and reporting

• Functionality and capabilities of notifications - downtime; impact; items; activities; tasks; classification

You will learn and understand core SAP Master Data setup options for their plant equipment to support their enterprise asset management initiatives.

• Designing and assigning catalogues and codes

• Importance of equipment name plate data

• Novel uses of notifications and user statuses

• Application of an ISO standard in SAP

• Reporting/analysis against notifications

• Basic PM configuration in support of Master Data

Work Orders

• What makes a complete record?

• Purpose, usage and types of work orders

• How to load data using standard SAP migration tools

• Functionality and capabilities of work orders - operations and sub-operations; resource planning; material planning; object lists; scheduling, revisions, network planning, job completion processes

This beginner workshop is a practical, hands-on, interactive learning environment taught by leading experts in managing Master Data programs for the SAP PM module, from planning, to implementation, and sustainability - its all geared to set you up for success.

• Printing work orders and documents

The workshop objectives construct the platforms of equipment Master Data and will allow you to unlock the value of Master Data through:

• Integration with financials (internal labour, settlement) • Integration with materials (inventory, purchasing, services) • Integration with HR • Reporting/analysis against work orders

• Asset Information • Business rules • Governance Led by: Norm Poynter - Business Analyst, Nexen Inc. (Canada)

Specialist Tools for SAP EAM • What are all these specialist tools and why do we have them? • Work order scheduling tools • Document printing tools • Budgeting tools Led by: John Dwyer - National Solution Leader (EAM), Oxygen Business Solutions (Australia)

www.masteringsap.co.za/pm

Mastering SAP Plant Maintenance 2011 | 17

10 Reasons to Attend SAP Plant Maintenance

01 02 03 04 05 06 07 08 09 10

Experience a Uniquely Curated Three-Day Program Using a uniquely crafted research methodology - a series of Round Table Discussions conducted with Maintenance and Enterprise Asset Management Professionals - and expertly guided by a Conference Advisory Team, we have created a program featuring 33 presentations, workshops and sessions that give you answers to current challenges and inspiration to embrace future opportunities. Gather Information You Won’t Get Anywhere Else This is the only event of its kind in the region. Where Business and IT people from organisations using SAP for Maintenance and Enterprise Asset Management come together in the same place at the same time for three days. Someone in this community has the answer to your most pressing business or technical challenge.

Partners Premier Partners

Maintenance Systems Solutions (MSS) specialises in SAP Development, support and training - offering services from business process and system development to providing highly skilled maintenance consultants, planners and support specialists. MSS specialises in all areas of asset management services and offers integrated solutions between Reliability Engineering and SAP. For support, training or resources in maintenance or SAP then MSS is your solution. Visit us at: http://www.msspltd.com.au

Get Actionable Insights and Revisit Current Assumptions The conference provides relevant information and actionable strategies that you can put to use immediately. Identify real-world solutions to your real-world problems. And you’ll get specific expertise to help streamline business processes, identify potential investment opportunities and innovate faster to keep pace with the growing demands of your business. Immerse and Network in a Thriving Community Tap into the collective wisdom of delegates, speakers, sponsors and experts. Share valuable insights and discuss new ways and ideas during tea and lunch, in between sessions, at speaker’s corner, over a drink at the networking drinks... and beyond.

Collaborit Enterprise Asset Management is the number one SAP EAM services and solutions provider in Southern Africa. This business unit of Collaborit partners with several specialist companies in order to provide a holistic EAM offering to our customers and we have the largest concentration of SAP EAM skills in the local market. We currently employ 20 SAP EAM professionals with different industry experience and specialist skill sets.

Engage with Leading SAP Vendors See all the best tools in one place. You’ll have ample opportunity to speak frankly with leading vendors and creative start-ups to find the right tools and technologies for your business. The exhibition features selected partners who understand the business of organisations using SAP and are serious about helping you make the smartest IT and business investments.

Supported by

Acquire Exclusive Access to Collaboration Tools and Resources Utilise our series of online tools and onsite forums for connecting with other attendees before, during and after the conference. You will receive a networking list with contact details for all attendees. You also get exclusive electronic access to all content after the conference plus access to all presentations from previous SAP Plant Maintenance Conferences. Attain Professional Development and Improve Your Skills Return to the office with new knowledge, enhanced skills and a renewed sense of confidence in your abilities and your organisation’s technology direction. You’ll hear essential tips and techniques from leading PM Experts, designed to help sharpen your skills and accelerate your career growth.

High-performing assets focus on the processes associated with maximising returns and increasing value on a fixed asset, such as plant equipment, digital media, mobile assets (aeroplanes etc.) and buildings. High Performance is achieved when the purchase, construction, operation, maintenance and quality processes are combined to optimise and streamline profitability, performance and compliance of the asset. SAP Business Suite 7 delivers the functional enhancements to allow you to manage projects effectively, control project and asset details, maximise running time of expensive assets and keep assets safe and in compliance.

Look Outside of Your Organisation and Your Industry As good as it is to focus on investment in consulting and internal training, this conference is a great platform to assess (with comparative data and robust conversation) your strengths, weaknesses, costs and decision making against other organisations both inside and outside your industry. Play Your Part in the SAP Plant Maintenance Community Yes, it’s great to learn from others but we know that there is more gratification in giving than in receiving. Open your mind to new opportunities and be challenged to consider new ideas and theories. Open your heart to new friends and colleagues and be inspired and encouraged. This conference is thoughtfully designed to be a place to capture perspectives, engage in brave and important conversations and pinpoint new and different ways to improve both professionally and personally.

Partners

Hedge Your Attendance with a 100% Investment-Back Guarantee If for any reason you believe you did not get value from attending Mastering SAP Plant Maintenance, we will refund your entire registration fee. Mastering SAP Plant Maintenance 2011 | 19

How to Register 01

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Conference Registration Fees: Includes electronic access to all content, participant contact list, entry into conference and exhibition, lunches, refreshments and networking drinks. Team bookings are encouraged to accelerate the spread of knowledge across your organisation.  1 - 4

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Workshop Registration Fees: The workshop is optional and separately bookable and preference will be given to conference attendees. R3,950 (+ VAT)/participant

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 Workshop 1: Applying Core SAP Functionality to Support Asset and Reliability Management

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 Workshop 2: User Interface Options for the Maintenance Role  Workshop 3: Plant Maintenance Blue Print for Master Data

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 Sunday JumpStart Session: Using “Mastering SAP Plant Maintenance” and the Community to Make the Most Out of Your SAP Investment

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Accommodation: Southern Sun Grayston - Cnr Rivonia & Grayston Drive, Sandton 2146 We have secured special conference rates at the Southern Sun Grayston, Johannesburg: Single occupancy: R1200 (+VAT/+TOMSA)* Double occupancy: R1350 (+VAT/+TOMSA)*

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Payment Options: Special Note: Payment required prior to the event. Please include accommodation (if required).  Cheque made payable to: Knigrig Properties (PTY) Ltd

 Visa  Mastercard  Bankcard  AMEX  Diners

Card Number

Email: [email protected] (Please photocopy for additional participants) Cancellations Cancellations must be advised in writing at least 21 days prior to the event. Where an alternate delegate is not possible, an administration fee of R2000 (+ VAT) per delegate will be incurred for cancellations. A refund will not be given if a delegate fails to attend or cancels within 21 days prior to the event. *The Eventful Group reserves the right of admission.

Card Expiry

Name of Cardholder: Signature: Email of Cardholder:

CCV