SAP BASIS Tutorial 3 Unix & Linux - SAP BASIS Administration and Learning Tutorials

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SAP BASIS Tutorial 3 Unix & Linux

SAP BASIS Material SAP BASIS BASIS FAQs BASIS Transactions SAP BASIS Scope SAP Forum

Database Tasks Creating Database Statistics, Index Rebuilds, and Log Backup Jobs – MS SQL Server Database statistics refresh jobs should be scheduled to run twice daily on all the SAP systems. But occasionally a manual refresh needs to be done due to table reorganization, index rebuild, etc. 1. Log on to the server using the adm user ID. 2. Open the MS SQL Server Enterprise Manager. 3. Expand the navigator tree until you see the Management entry. Expand it. 4. Right-click on Database Maintenance Plans and click New Maintenance Plan. 5. Use the wizard to create the job you need. 6. You may now close the Enterprise Manager session and log off the server. Creating Database Statistics, Index Rebuilds, and Log Backup Jobs – Oracle 1. Log on to the appropriate SAP instance any client. 2. Go to transaction DB13. 3. On the DBA Planning Calender for Oracle Database : Maintain screen, double-click on a blank line on any day in the future. 4. On the Schedule Action for . DD.MM.YYYY popup, use the radio button to turn “on” the task you want to do. For each action, you need to fill in the Start Time in military time format, the Period (Weeks) which is how many weeks between running of this job – blank for one time only, 1 for weekly, 2 for bi-weekly, etc. and Calender if you want to use any calendar except the SAP supplied standard Factory calendar. These are the details for each action: Whole Whole Whole Whole

database offline + redo log or database offline backup or database online + redo log or database online backup Generic tape names for database backup Database backup profile – usually init.sap Options for ReDo log backup Redo log backup Generic tape names for database backup Options for ReDo log backup Partial database offline backup or Partial database online backup Tablespace names to be included in the back up Generic tape names for database backup Database backup profile – usually init.sap

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Check and update optimizer status Tablespace names to be included in the statistics run Adapt next extents Tablespace names for next extents adaption Check database N/A Verify database Tablespace names to be verified Database backup profile – usually init.sap Cleanup logs N/A 5.

You may now leave the DB13 transaction.

=================================================================== See also :-

http://sites.google.com/site/saparchives/Home-SAP-BASIS http://sites.google.com/site/saparchives/sap-basis-transactions http://sites.google.com/site/saparchives/Home-SAP-BASIS/SAP-BASIS--unknownsap-tricks http://sites.google.com/site/saparchives/SAP-BASIS-everything-about-sap-clients http://sites.google.com/site/saparchives/frequently-used-procedures http://sites.google.com/site/saparchives/SAP-BASIS-BASICS http://sites.google.com/site/saparchives/SAP-BASIS-what-is-asap http://sites.google.com/site/saparchives/SAP-BASIS-configuration http://sites.google.com/site/saparchives/SAP-basis-operation---unix--linux http://sites.google.com/site/saparchives/SAP-basis-operation-2---unix--linux http://sites.google.com/site/saparchives/SAP-basis-operation-3-unix--linux http://sites.google.com/site/saparchives/SAP-basis-operation-1---windows http://sites.google.com/site/saparchives/SAP-basis-operation-2---windows http://sites.google.com/site/saparchives/SAP-basis-operation-3---windows http://sites.google.com/site/saparchives/SAP-basis-interview-questions http://sites.google.com/site/saparchives/sap-training-courses-ecc-60 http://sites.google.com/site/saparchives/sap-basis-refference-steps-1 http://sites.google.com/site/saparchives/SAP-basis-transactions

============================================================================== Jobs, Job Logs, and the Job Queue Scheduling a New Job 1. Log on to the appropriate SAP instance and client using BATCH_USER. 2. Go to transaction SM36. 3. On the Define Background Job screen, fill in the Job name field with the new job name. Select a Job Class priority of A for High, B for Medium, and C for Low. It is SAP’s recommendation that all client-owned jobs begin with a Z for identification purposes. And most Basis people recommend the next two characters be the initials for the SAP module for which the SAP instance runs. Like ZBC* for a Basis job, and ZHR* for a Human Resources job. Click on the Specify start condition button or press F5. 4. On the Start Time popup, click the Immediate button to start the job right away, or click the Date/Time button to specify a date/time in the future for which the job run. Click “on” the Periodic job radio button and then click the Period values button if you want to schedule to job to run on a periodic basis. Provide the periodic values and click Save back to the main Define Background Job screen. 5. On the main Define Background Job screen, click the Step button. 6. On the Create Step 1 popup, fill in the ABAP program Name and any Variant needed to run the program – you had to have created the variant using BATCH_USER before using it here. Then click Save once more. 7. Back on the Define Background Job screen, check that all the job information is correct and then click the Save button one last time. Modifying a Released or Scheduled Job

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1. Log on to the appropriate SAP instance and client as either the user ID owning the job or an administrator ID. 2. Go to transaction SM37. 3. On the Simple Job Selection screen, fill in the Job name field or use any of the screens filtering options to produce a list from which you can see the job to be changed. In order for a job to be changed, it has to have a status of Schedule or Released so turn those statuses “on” and turn the rest “off”. Click on the Execute button. 4. On the Job Overview screen, click “on” the line containing the job to be changed and then click Job → Change. 5. On the Change Job screen, make your changes and then click Save. If you have more than one occurance of the same job in your list, you must change each job scheduled to run earlier than that job you just changed. Once the job you changed runs, all occurences of the jobs running after that date will be changed as well. Deleting a Released of Scheduled Job 1. Log on to the appropriate SAP instance and client as either the user ID owning the job or an administrator ID. 2. Go to transaction SM37. 3. On the Simple Job Selection screen, fill in the Job name field or use any of the screens filtering options to produce a list from which you can see the job to be deleted. In order for all occurances of a job to be deleted, all statuses of the job should be checked “on”. And enter an all-encompassing date like 01-01-1990 through 12-31-2010. Click on the Execute button. 4. On the Job Overview screen, click “on” all the perpetent line containing the job(s) to be deleted and then click on the Delete job from database button. 5. On the Delete Scheduled Jobs? popup, confirm the deletion. Viewing the Job Queue 1. Log on to the appropriate SAP instance and client as either the user ID owning the job or an administrator ID. 2. Go to transaction SM37. 3. On the Simple Job Selection screen, fill in the Job name field or use any of the screens filtering options to produce a list from which you can see the job you want to view. In order for all occurances of a job to be viewed, all statuses of the job should be checked “on”. Click on the Execute button. Deleting an Active aka Runaway Job use.

Opinions on this topic vary so these are good guidelines to These are pretty much in the order they should be tried: 1. Kill the session via SM37 or SM04. 2. Try End session through SM50 or cancel program from SM66. 3. If the Work Process in SM50 is in stopped state then killing it will not help much or quickly, you need to identify why it is stopped (running a program on another server, runing in parallel etc.) Try and end those. 4. Kill Work Process in SM50 without core. 5. Kill process or PID via program RSBDCOS0. 6. If all else fails, restart the SAP instance server. The most important things to remember when killing a WP are: 1. Change to restart = no as otherwise the session can jump back in sometimes as most of its memory is not actually living in the WP. 2. Allow it a long time to stop, there is no need to do it twice or 50 times as I have seen some people do, the poor old thing is just trying to recover rollback and reinitialize itself. Cleaning the Job Log 1. Log on to the appropriate SAP instance and client. 2. Go to transaction SE38 and type in Program name RSBTCDEL and click on the Execute button. 3. On the Delete batch jobs screen, fill in the filtering information you need. It is suggested that Delete with forced mode be “on”. Click on the Execute button. 4. A status message will appear in the bottom Status Bar as the list of job logs to be deleted is built. Once all the specified job logs have been deleted, a final total of jobs logs cleaned will appear in the bottom Status Bar.

Support Package and Binary Patch Tasks

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In order to apply new support packages and kernel patches to a SAP system, several preparation steps are required: · Checking for new SPAM updates, support packages and kernel patches · Downloading the new SPAM updates, support packages, and kernel patches · Preparing the new SPAM updates, support packages, and kernel patches for application · Applying the new SPAM updates, support packages, and kernel patches · Mass recompiling all programs used in patched components Be aware that SPAM/SAINT update and support package application occurs within the SAP system using the SPAM transaction. These corrections are changes to ABAP program code and must be handled in a special way by SAP. Kernel patches, on the other hand, are fixes to SAP executables found on the SAP server. Kernel patches must be applied when the SAP instance is down. Please refer to the Check for New SPAM Updates, Support Packages and Kernel Patches. Checking for New SPAM Updates, Support Packages and Kernel Patches To check if SAP has released any new software fixes for your release of SAP, you need to know your current support package and kernel release levels. The patching process consists of: -

finding you current patch levels finding what patches you should be applying downloading the patches unCARing the patches loading the patches into the patching EPS queue applying the patches

Find your Current SPAM Update and Support Package Level Method One: 1. 2. 3. 4.

Log on to your SAP instance, any client. On any SAP screen, click System -> Status… On the System: Status popup, click the Component Information button. On the System: Component Information popup, you will see the support package level for each component installed in your current SAP instance.

Method Two: 1. Log on your SAP instance, any client. 2. Go to transaction SPAM. 3. On the Support Package Manager screen, turn “on” the radion button beside the Imported Support Packages in the Directory section of the screen, and then click Display button. 4. On the OCS Package Directory: Imported Packages screen, you will see a list of all SAP Support Packages imported into your current SAP instance. Find your Current Kernel Patch Level Method One: 1. Log on to your SAP instance, any client. 2. Go to transaction SM51. 3. On the SAP Servers screen, click on the server for which you need the information and then click on the Release Notes button. 4. On the SAP Release Information from Server screen, look down the SAP R/3 Kernel information section until you find Kernel Patch number. To the right, you will find the current patch level of your current SAP instance. Method Two: 1. Log on to the SAP instance sever using a Telnet session as user adm. 2. Change the Telnet windows properties to use a Screen Buffer Size of 9999. 3. At the Linux prompt, type:

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disp+work –v and press ENTER. 4. Scroll back up the listing to where you entered the command in step c. 5. Scroll down the listing untill you find a line beginning patch number. To the right is the patch number for the SAP instance hosted on this server. Find the Most Current SAP Support Packages It should be noted here that sometimes an older SAP may run on a newer SAP Basis level. For example, CRM 4.0 has a Basis level of a 6.20 instance but runs on a 6.40 kernel. So make sure that the kernel patches you download match the SAP R/3 Kernel located via SM51. 1. Log on to the SAP Marketplace using an OSS ID with Administration rights – http://service.sap.com/patches. 2. In the navigator tree on the right-hand side of the My Application Components screen. For example, to find new patches for CRM Basis expand as follows: Support Packages and Patches My Company’s Application Components SAP CRM SAP CRM 4.0 Entry by Component CRM Server SAP BASIS 6.20 3. Scroll down the Download screen until you find your current package level. Any support packages after your current level will need to be applied to your SAP System. 4. You may now leave the SAP Marketplace. Find the Most Current SAP SPAM Update 1. Log on to the SAP Marketplace using an OSS ID with Administration rights – http://service.sap.com/patches. 2. In the navigator tree on the right-hand side of the My Application Components screen. For example, to find new patches for SPAM/SAINT for CRM 6.20 expand as follows: Support Packages and Patches My Company’s Application Components SAP SPAM/SAINT UPDATE SPAM/SAINT UPDATE 6.20 SPAM/SAINT UPDATE 6.20 3. Click the Download tab of the SPAM/SAINT UPDATE screen. Find the SPAM/SAINT Update – Version XXX value. If this SPAM version is higher than you current SPAM version, you will need to download and apply the latest SPAM update. 4. You may leave the SAP Marketplace. Find the Most Current SAP Kernel Patches 1. Log on to the SAP Marketplace using an OSS ID with Administration rights – http://service.sap.com/patches. 2. In the navigator tree on the right-hand side of the My Application Components screen. For example, to find new patches for CRM 4.0 expand as follows: Support Packages and Patches My Company’s Application Components SAP KERNEL 32-BIT SAP KERNEL 6.40 32-BIT Linux on IA32 32bit ORACLE & #Database independent 3. Scroll down the Download screen until under the File Name column you find SAPEXEDB*.SAR files. Unless SAP has instructer you to use a different kernel, the most recent SAPEXEDB*.SAR is the one you need to download. You may leave the SAP Marketplace. 4. Now go to the @Database independent section in the same list as

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ORACLE was displayed. Scroll down the page until you find the SAPEXE*.SAR that matches the same number as the SAPEXEDB*.SAR you found in the previous step. These two files will give you a complete kernel replace. 5. You may leave the SAP Marketplace. Download SPAM/SAINT Updates 1. Log on to the SAP Marketplace using an OSS ID with Administration rights – http://service.sap.com/patches. 2. In the navigator tree on the right-hand side of the My Application Components screen. For example, to find new patches for SPAM/SAINT for CRM 6.20 expand as follows: Support Packages and Patches My Company’s Application Components SAP SPAM/SAINT UPDATE SPAM/SAINT UPDATE 6.20 SPAM/SAINT UPDATE 6.20 3. To download a SPAM/SAINT update, click on the SPAM/SAINT Update Title hyperlink. Click the Download button. On the File Download popup, click the Save button. On the Save As popup, select a location to store the SPAM/SAINT update and click the Save button. Alternatively, you may add the patch to your SAP Download Manager and download all patches in one batch group. 4. Once you have downloaded your SPAM/SAINT updates, you may leave the SAP Marketplace. Download SAP Support Packages 1. Log on to the SAP Marketplace using an OSS ID with Administration rights – http://service.sap.com/patches. 2. In the navigator tree on the right-hand side of the My Application Components screen. For example, to find new patches for CRM Basis expand as follows: Support Packages and Patches My Company’s Application Components SAP CRM SAP CRM 4.0 Entry by Component CRM Server SAP BASIS 6.20 3. To download a support package, click on the package Title hyperlink. Click the Download button. On the File Download popup, click the Save button. On the Save As popup, select a location to store the support package and click the Save button. Alternatively, you may add the patch to your SAP Download Manager and download all patches in one batch group. 4. Once you have downloaded as many support packages as you need to apply, you may leave the SAP Marketplace. Download SAP Kernel Patches 1. Log on to the SAP Marketplace using an OSS ID with Administration rights – http://service.sap.com/patches. 2. In the navigator tree on the right-hand side of the My Application Components screen. For example, to find new kernel patches for CRM 4.0 expand as follows: Support Packages and Patches My Company’s Application Components SAP KERNEL 32-BIT SAP KERNEL 6.40 32-BIT Linux on IA32 32bit ORACLE 3. To download a kernel patch, click on the SAPEXEDB_.SAR hyperlink. Click the Download button. On the File Download popup, click the Save button. On the Save As popup, select a location to store the kernel patch and click the Save button. Alternatively, you may add the patch to your SAP Download Manager and download all patches in one batch group. 4. Now backup a step and instead of clicking ORACLE, click

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#Database independent. The full path would look like this: Support Packages and Patches My Company’s Application Components SAP KERNEL 32-BIT SAP KERNEL 6.40 32-BIT Linux on IA32 32bit #Database independent 5. This produces a list of database independent kernel patches. Scroll down the Download screen until under the File Name column you find SAPEXE_.SAR. Use the same instructions in step 5 to download the patch. Make sure that the version number of your database independent files matches the version number of your MS SQL Server dependent file. 6. Once you have downloaded the kernel patch, you may leave the SAP Marketplace. Download Other SAP Binary Patches Unlike SPAM/SAINT updates, support packages, and kernel patches, the storage location for other SAP binary patches can be either SAP Marketplace or sapserv1. SAP Marketplace is the normal respository but if you can’t find your patch there, go look on sapserv1. ***Due to the shutdown of the sapserv1x servers in April, this section has been discontinued. Everything should now to accessible via SAP Marketplace.*** Prepare a SPAM/SAINT Update or Support Package for Application Once you have downloaded your SPAM/SAINT Update and/or support package(s), they must be moved to the appropriate transport directory and uncompressed. 1. For a SAP instance, move the downloaded K*.?AR file to the /usr/sap/trans/tmp directory on the SAP Transport Domain Server which is normally the DEV server of a SAP “Flavor”. 2. Log on to the appropriate server as adm. 3. Type the following: cd /usr/sap/trans ¬ SAPCAR.EXE -xvf “tmp\*.?AR” ¬ This will unCAR all CAR and SAR files in the \usr\sap\trans\tmp directory to the /usr/sap/trans/EPS/in. 4. Log off the server. 5. Log on client 000 of the appropriate SAP system. 6. Go to transaction SPAM. 7. From the menu bar of the Support Package Manager screen, click Support Package → Load Packages → From application server. 8. On the SPAM: Confirm upload popup, click the green √ picture-icon. The progress of the support package loads will show in the status bar at the bottom of the screen. 9. Scroll down the SPAM: Uploading Packages from the file system screen to make sure your SPAM/SAINT update is listed. Use the Go Back icon to return to the previous screen. 10. You may now leave the SPAM transaction. Prepare a Kernel Patch for Application Kernel patches must be applied on the SAP server. The SAP instance must be down before a kernel patch can be applied. 1. Logon the server to be patched as adm. 2. The downloaded SAPEXE*.SAR and SAPEXEDB.SAR files must be uncompressed using SAPCAR.EXE. You can place the SAPEXE*.SAR files in any directory and use the SAPCAR.EXE –xvf “*.?AR” to unCAR the files. 3. You may now leave the server. Prepare other SAP Binary Patches for Application Use the same procedure as Preparing a Kernel Patch for Application. Application of SPAM/SAINT Updates

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Before you apply the most current SPAM/SAINT, please pull the OSS Note 484219 - Known problems with transaction SAINT in Basis Release 6.20 or for whatever version you are using and review any problems you may have adding the SPAM/SAINT patch. Once you have loaded the latest SPAM/SAINT update into your support Package manager buffer, you need to apply the update to your SAP system. 1. Log on client 000 of the appropriate SAP system. 2. Go to the SPAM transaction. 3. From the menu bar of the Support Package Manager screen, click Support Package → Import SPAM/SAINT update. Click the green √ picture-icon to continue. 4. The progress of the SPAM/SAINT update application will be displayed in the status bar at the bottom of the screen. These messages look very similar to the messages generated during a change request transport. 5. When the Restart SPAM popup appears, click the green √ picture-icon to leave the SPAM transaction. 6. Go to the SPAM transaction. You may notice programs compiling in the status bar at the bottom of the screen. This is normal. 7. Once you are again on the Support Package Manager screen, verify that the SPAM status in the Status section of the screen contains a green light. 8. You may now leave the SPAM transaction. Application of SAP Support Packages

Before applying any support packages to your SAP system, release all “repair” change requests to prevent error messages due to locked resources. Repairs are usually advanced corrections obtained from SAP Notes that are eventually accumulated into support packages. So the same objects “repaired” in the advanced corrections will be “repaired” during the application of the support package. Releasing the repair change requests allows the support package to overlay the temporary advanced correction “fix”. Before you apply the most current SPAM/SAINT, please pull the OSS Note 782140 - OCS: Known problems with Support Packages in Basis Rel.6.20 or for whatever version you are using and review any problems you may have adding the SPAM/SAINT patch. Once you have loaded the latest support packages into your support Package manager buffer, you need to apply the packages to your SAP system. 1. Log on client 000 of the appropriate SAP system using a adminitrator user ID that is not DDIC or SAP*. 2. Go to the SPAM transaction. 3. On the Support Package Manager screen, click the Display/Define button to build your import queue. On the Component Selection popup, click on the Comp. ID having support packages you want to install. The component order support packages should be applied is SAP_BASIS, SAP_ABA, SAP_APPL, and PI. 4. A list of all application support packages for the selected component will appear in the Define Queue popup. Select the support packages you want to apply. See SAP Note 782140 for information on restrictions to grouping support packages into queues. The Package ID with the green √ to the left is the highest support package to be placed in the queue. All lower number support packages for this component will be applied as well. Click the green √ picture-icon to confirm the queue. 5. From the menu bar of the Support Package Manager screen, click Support Package → Import queue. 6. On the SPAM: Import Queue popup, read the displayed information and then click the green √ picture-icon to continue. 7. The progress of the support package application will be displayed in the status bar at the bottom of the screen. These messages look very similar to the messages generated during a change request transport. 8. When the Imported successfully Information popup displays, click the green √ picture-icon to continue. 9. On the Support Package Manager screen, verify that the SPAM status in the Status section of the screen contains a yellow light and the Next action value is Confirm queue. To confirm that your support packages applied

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completely, click the green √ picture-icon. A Support Package queue was confirmed message will appear in the status bar at the bottom of the screen. 10. You are ready to build another support package queue, or if you have applied all the necessary support packages, you may now leave the SPAM transaction.

Application of SAP Kernel Patches *** It is recommended that the /usr/sap//SYS/exe/run directory be copied to /usr/sap//SYS/exe/backup_run before replacing the kernel *** 1. Log on to the appropriate server as adm. 2. Double check that the SAP instance, SAPOSCOL, and SAP_00 services are stopped. 3. To apply the new kernel patch to a R/3 instance, copy the new files into usr\sap\\SYS\exe\run directory. If prompted for overwrites, say yes to all. 4. After the new kernel has been copied make sure that the following file ownerships are correct: All files in /usr/sap//SYS/exe/run adm /usr/sap//SYS/exe/run/saposcol root /usr/sap//SYS/exe/run/br* ora /usr/sap//SYS/exe/run/sapdba ora 5. After the successful completion of the kernel patch, you may bring the instance back up and log off the server. Application of other SAP Binary Patches Use the same procedure as Application of SAP Kernel Patches.

Other SAP Issues SAP System Response Troubleshooting 1.

What has changed since the performance is poor? System Parameter Changes (RZ10)? Increase in the number of users? Kernel patch? Support Packages? Linux and Oracle patches? Hardware Changes?

2.

Any signs of general problems in the System Log - SM21?

3.

Places to look: SM50: → Process → Trace → Components – is there a Trace level set? Is it greater than 1? What is the utilization of the work processes? Click the white clock picture-icon. Is the total CPU for the last dialog process > 10 minutes? ST04: Is the database monitor activated? If yes, it should deactivated it in normal operation. ST02: Check the buffering quality. If paging occurs in a buffer, the corresponding parameter should be increased. Also refer to SAP Note 121625 in this context. ST03: → Select a server → Today's Workload: What are the response times? In the case of poor response times, where is most of the time needed? Button 'Top Time': Are there a lot of different transactions with poor response times or are there only a few? Is a certain transaction always slow or only sometimes? ST06: → Detail analysis menu → Hardware Info. To which extent are the hardware resources utilized? Call ST06 at times with poor system performance. What is the CPU utilization? → Goto → Current Data → Snapshot → Top CPU processes and display the main CPU consumers. What is the utilization of the disks? How high is the paging in the base pool?

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4. If only few transactions are affected by the performance problem, you should additionally note the following points: 1. Check whether modifications were made in the affected or related transactions. 2. ST03: Display the corresponding performance records. 3. SE30: Carry out a runtime analysis for the affected transactions. 4. ST05: If the database times are high, you should generate an SQL trace of the affected transactions to find out whether the database access is carried out in a useful way. 5.

Look for tables that have experienced unusual monthly growth. 1. DB02 → Space Statistics button 2. Press Enter on the Tables and Indexes popup 3. History → All objects off/on 4. Click the Months button 5. Click on the first number under the Rows – Chg/Month header and click the Sort button. 6. The sorted results shows the top tables when it comes to rows changes per month. These tables are your “database hogs”.

6. What is considered “normal” response time? Performance Standards: Response time -- 1 second (dialog), < 1 second (update) CPU time -- approx 40% of average response time Wait time -- < 1% of average response time Load time -- < 10% of average response time DB request time -- approx 40% of average response time Database Standards: Direct reads -- < 10 ms Sequential reads-- < 40 ms Changes -- < 25 ms High Value Indications: DB request time –- Database or index problems Load time -- Buffer problems Wait time -- Not enough work processes Locked tasks Long running transactions SAP System Start Up Troubleshooting Whether you are trying to start a brand new SAP instance, or an old one, there are some very specific places to look for information. If this is a brand new SAP instance, and the installation completed 100% successfully, you know that the instance itself must be viable. If your installaion was never able to complete due to the instance not being able to start up, the issue is probably due to lack of resources. Use the sapinst directory to search the installation logs and find your problem. Sort them with “ls – ltr” is see the list sorted in descending order for the ease of viewing. If you have a test searching tool, look for “error” in all files with the suffix “.log”. If your SAP instance has been up and running fine for a good while, then something has probably changed that makes it not come up. · have you changed any instance paramters? · did you do a kernel replacement for some reason? · have there been SAP Support Packages applied that might necessitate a kernel replacement? · have there been OS patches? · is the database archiver stuck or hosed? · has a crucial directory run out of space?

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· has a semaphore or ipc segment gotten stuck from a previous run? · is your memory so fragmented that it can’t get enough primary space to start the instance? · has someone changes the directory privileges? To investigate an unsuccessful start up, look at the logs in the /home/adm directory. Sort them with “ls – ltr” is see the list sorted in descending order for the ease of viewing. If nothing obvious is found, go to the /usr/sap//DVEBMGS00/work directory and do the same thing in this directory. The most useful information can be found in the dev_wx, dev_ms, dev_disp, dev_rfcx, and stderrx files. If all else fails, zip the contains of the /usr/sap//DVEBMGS00/work directory, open a problem with SAP, and attach the zipped file to it. Also provide them with the answers to the above questions as well as your current hardware and database platforms, patch level for SAP support packages, kernel, and the OS, and anything else you might think useful. The Delicate Art of SAP Note Search How often have you seen a posted message saying "I have searched through SAP Notes and can find nothing related to this matter."? And how often have you gone to SAP Marketplace and done a search yourself and found a hit? If we only had a had a nickle... Searching SAP Notes (formerly known as OSS notes) is a science as well as an art. Lets use this error message as an example: "BR051I BRBACKUP 6.10 (80) BR055I Start of database backup: bdmsqjbi.anf 2004-02-27 00.05.42 BR602W No valid SAP license found - please contact SAP" First, you should search the specific error message "BR602W No valid SAP license found". If you get at least one hit, you should read the SAP Note even if it didn't look as if it pertained 100%. Why? Because it might contain information leading to other notes that did pertain, or give you new ideas for more search terms to help narrow the scope of my query. If you didn't find a note that matched the problem, you could make your next search a little less specifc, like "brbackup No valid SAP license found". First you could search for the phrase, and if you had no luck, you could search for all words. And if that produced nothing tangible, you could make it even less specific as in "brbackup SAP license error" or "SAP license error". Normally a very specific query will get you the results you need. But sometimes things get lost in translation. For example, you are applying support packages and get an import error with the following message "Panic! Panic! Panic! there's no object header". Since we speak English and we realize that the SAP product was designed and implemented in Germany, we have to guess that the English word "Panic!" somehow was translated from the German word "Warning!" and that we can temporarily delay a panick attack until we can research the error. Moral of the story? Realize that some things just don't translate correctly from language to language, and search accordingly. If you searched for "Panic! Panic! Panic!" and got no hits, you could try "warning message no object header". Last, and not least, read and become familiar with your SAP Notes. There are certain notes that you pull over and over again due to some task that needs fresh, current and precise information. These are mostly lists of supported printer devices, known problems with applying patches, etc. SAPGui Troubleshooting If a user seems to be experiencing SAPGui errors, several things need to be checked: · Is the operating system on the user’s workstation patched to the level recommended by SAP? · Is the user using a version of SAPGui that is too old for his workstation? · Is the user using a version of SAPGui that is not certified for his operating system? · Is the user’s workstation having resource problems?

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· Is the user’s workstation connected to the LAN? · Can a different user reproduce the same error on the same workstation? · Are there any SAPGui patches that have not been applied? Most SAPGui problems can be solved by either a) deleting and reinstalling SAPGui on the workstation, or b) deleting and installing a newer version of SAPGui. Make sure that these lines were added to the services file on the user’s workstation: After you have successfully configured your SAPGui, add these three lines to the bottom of your \Windows\system32\drivers\etc\services file: sapdp00 3200/tcp sapmsR3I 3600/tcp # If you have SAP Instances using System Numbers other than 00, you will have to add their equivalents to the services file as well. Also, check if you are having connection problems due to firewall restrictions. And, be sure that your Insert Key is set so that you can type your password in properly – you can delete whatever is in the password field in order to enter your password. If you have never tested connectivity to a SAP instance on the workstation having the connection problem, first you need to make sure that the workstation can connect to the SAP server in some non-SAPGui way. Let’s say your user us trying to connect to System ID (SID) DEV, System Number 00, and IP address 10.1.10.11. Open a DOS-Windows and type this: telnet 10.1.10.11 3200¬ If the screen rolls and goes totally blank then your dispatcher is reachable. You can close the DOS session. If your window never goes completely blank and you set a "Connecting To 10.1.10.11... Could not open connection to the host, on port 3200: Connect failed" error message right under the command you entered, the dispatcher is not reachable. Also, make sure the \Windows\system32\drivers\etc\hosts file on the workstation is correct. For information regarding operating system, resource, and hardware requirements for running SAPGui, see SAP Note 26417 - SAP GUI Resources: Hardware and software. Central User Administration is Not Transferring Change from the CUA Parent Client If CUA stops sending changes from DEV to QAS or PRD, something in the RFC setup has changed. Either the password or the user type for RFC_USER was changed, or the SM59 RFC connection to was changed and is no longer working. Use SCUL in DEV in your DEV CUA parent to list the errors that are occurring. Look for the user you tried to transport but could not. You might see “You are not authorized to change users in group” or “No authorization for group users in role”. This does not mean that YOU are not authorized, it means that the RFC_USER doing the ALE communication between the SAP systems is not authorized. First, reset the RFC_USER password in DEV, QAS, and PRD. And make sure that the user type is Communication and not dialog. Now go to sm59 and do remote logins using the QAS RFC connections. If they work (ie nothing seems to happen after you click the remote logon button) everything should now be fixed. If you get a logon screen for QAS, change the password in the sm59 screen to the same password you changed RFC_USER to in DEV and QAS. Retry your user change. If it still doesn’t go to QAS, maybe the QAS system is hosed and down.

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