Sample Risk Register.xlsx

""0&

'andling C%stomer Complaints

Receipt and eval%ation o !ack o inormation a$o%t the complaint complaint

occ%rrence/rec%rrence o potential/eDisting pro$lems

0

C

).I,)

.sta$lished proced%re on . CA-FA""* corrective/preventive action

I)R

""01

'andling C%stomer Complaints

Cond%cting corrective/preventive action

Ins%8cient root ca%se analysis

occ%rrence/rec%rrence o potential/eDisting pro$lems

0

C

).I,)

.sta$lished proced%re on .CA-FA""* corrective/preventive action

I)R

""02

'andling C%stomer Complaints

Inorming the c%stomer

ail%re to inorm c%stomer a$o%t the corrective/preventive action

delay closing o complaint



C

).I,)

.CA-FA""

.sta$lished proced%re or di;erent FA activities

I)R

""04

Internal I)S A%dit

Act%al a%dit

ail%re to identiy strengths and areas or improvement

occ%rrence/rec%rrence o potential/eDisting pro$lems

0

C

).I,)

.sta$lished proced%re on .CA-FA""* corrective/preventive action

I)R

""05

Internal I)S A%dit

Act%al a%dit

.Dpos%re to ha6ards on di;erent area sched%led or a%dit

in:%ry



C

).I,)

.CA-FA""0

-.sta$lishment o