Sales Manager or Operations Manager or Customer Service Manager

John Lange 4264 Dorman Road, Pleasanton, CA 94588 925-397-1597 [email protected] Experience Managing Partner, Sales & Client Relations June 2006 - Present Suffolk Benefits & Insurance Svs. LLC Pleasanton, CA Manage a book of business worth $5 million in annual premiums. Increased revenue 89% by instituting growth with new clients and expanding cove rage for existing client portfolio. Negotiate contract terms with carriers to ensure the best possible rate and cov erage. Collaborate with C suite executives to plan and implement benefit programs. Mediate and resolve disputes between client employees and the insurance carrier s. Oversee the entire Open Enrollment/Renewal process for clients. Implement successful marketing campaigns focused on educating prospects on new/ innovative products in the marketplace. Routinely able to save clients an average of 15% on their renewals through the use of newer High Deductible Health Plans ensuring strong coverage and monthly p remium savings. Leverage use of web-based quoting system to streamline prospect and renewal quo ting. Train employees to ensure the passage of the California Department of Insurance Licensing exam. Wrestling Coach August 2000 - May 2006 Eastern Michigan University Ypsilanti, MI Promoted to Head Wrestling Coach August 2005. Established and managed department budget of $120,000 annually for travel, recr uiting, and equipment. Supervised Assistant Coach Activities such as recruiting and training of athlet es. Managed the daily activities of Student-Athletes through monitoring of classes/ grades, individual training and daily team practice. Recruited future Student-Athletes to improve the team and was ranked in the Top 20 nationally for recruiting efforts. Wrestling Coach September 1999 - August 2000 University of North Carolina Chapel Hill, NC Wrestling Coach August 1998 - September 1999 Hofstra University Hempstead, NY Education 1994 - 1998 Pennsylvania State University University Park, PA B.A., Liberal Arts - History. Dean(tm)s List. Four Year Starter - Varsity Wrestling. o Big Ten Champion, 1998. o NCAA Division I All-American 1998 o Espoir (20 and Under) National Champion - 1996. Skull & Bones Senior Honorary Society. Community Service Organizations Rotary Club of Pleasanton. o Secretary 2008- 2010. o Spirit Run Chairperson 2010 & 2011. o Current Board Member Rotary Club of Pleasanton Foundation. Wrestling Coach o Amador Valley High School.

o Tri-Valley Elite Wrestling Club.