Sales Manager or Account Executive or Major Account Manager

Deirdre L. Grigoli 6249 Aventura Dr. Sarasota, Florida 34241. (941) 238-7222. (941) 927-5000 dg108 [email protected] CAREER SUMMARY A multi-faceted experienced sales, consulting, strategic planning and public re lations professional with a proven record in leading rapid growth, improving ret urns and enhancing profitability through intense customer/community focus. QUALIFICATIONS A seasoned Business Development Professional who demonstrates proven skills in: Sales Management Public Relations Project Management Team Building B2B Relationship Marketing Strategic Problem Solving Market Analysis Sales Presentations Customer Retention/Satisfaction Community Outreach Business Development Public Speaking Bottom-line Results Attainment SELECTED ACHIEVEMENTS *Solicited business alliance between Computer Associates, International and Bell Atlantic Network Integration resulting in $15 million contract for client compa ny product distribution and bundling. Trained national sales staff to present p roduct features and benefits with competitive overview to new and existing clien ts. *Instrumental in crafting master lease agreement between large international jui ce distributor and client company, assisting MIS in establishing system standard s worldwide. Competed with two national resellers. Selection was made based on relationship and personal value add. *Grossed $4.5M in hardware and $1.5M+ in related services over 24 months as a Na med Account Manager. *Solicited and coordinated implementation of enterprise wide pilot, project and services offerings with client and company systems integration teams. *Delivered executive level customized sales presentations addressing organizatio ns' business objectives through the application of technology and establishing e xecutive credibility and on-going profitable relationships. *Worked with senior management at client company to avoid pending litigation aga inst employer by effectively resolving outstanding technical and support issues and persuading customer to evaluate additional products and services. *Sold products/services and coordinated/project managed installation of new acco unts platform including training design and implementation for 39 offices of Sun Trust/GulfCoast as Banking Services Manager and at Bay Resources as Named Accoun t Manager for SunTrust. *Initiated and designed Customer Consumption/Satisfaction Market Analysis Tracki ng System providing first tangible data to senior management and board of direct ors regarding customer satisfaction and retention.

*While managing the Banking Services Department including new client outreach th rough telemarketing/sales, established company wide customer service standards a nd consistently received 100% Customer Service Rating from independent "shopping " firm. Direct reports averaged 95% department-wide. *Acted as management trouble shooter for SunTrust moving from department/branch to cover manager vacancies or resolve department conflicts or issues resulting i n promotion to Manager of Banking Services *After downsizing, increased bank operations employee satisfaction by 20% on cor porate employee satisfaction survey. Maintained 100% employee retention in 12-m onth tenure. *Resolved all high profile customer complaints and outstanding service issues re sulting in promotion to bank officer. PROFESSIONAL EXPERIENCE Suncoast Consulting - President , Sarasota, FL October 2001 - Present. Clients include: *NanoHygienic- Infection Control- Sales and Marketing to Hospitals, Nursing Home s, and Rehab Centers, Public Relations, Community Outreach *New Age Technology Consulting-Telecommunications- Sales and Marketing, Major Ac counts *Totalamber, LLC - International Software Consultancy Group - Worldwide TeleSale s, Marketing, Recruiting, Placement *Suncoast Communities Blood Bank- Public Relations, Marketing, Community Outreac h *John Cannon Homes - Custom Builder - ACT customization, Implementation, and Tra ining Gevity, HR, Bradenton, FL - Sales and Business Development. March 2002 - May 200 3 VMG Technologies, St. Petersburg. FL- Business Development Manager, Major Accoun ts September 2000 - September 2001 (Company downsizing) American Computer Solutions, Tampa, FL - Corporate Development Executive January 2000 - July 2000 (Company closed) Computer Associates International, Sarasota, FL, National Account Manager 1997 2000 Bay Resources, St. Petersburg, FL, Account Manager/Major Account Group, 1992 - 1 997 SunTrust Bank/GulfCoast, Sarasota, FL, Branch Automation Manager/Banking Service s OCR 1988 - 1992 COMMUNITY OUTREACH President- Sarasota Pops Orchestra Board of Directors 1996-2004; 2008-present Member of the Sarasota Pops Orchestra 1985 - present EDUCATION Bachelor of Arts, Florida State University, Tallahassee, FL

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