Retail Sales Manager or Customer Service Manager or Store Manage

2738 AUTUMN SPRINGS LANE SPRING, TX 77373 281-844-4653 [email protected] THEA SCOTT OBJECTIVE To be a beneficial part of your company. I intend to use my managerial and lea dership skills to provide the best associate training and customer service possi ble. WORK OF EXPERIENCE July 2006 to the present Assistant store manager

Kohl's

Conroe, Texas

Responsibilities Leads the overall store operations Minimize associate turnover, Human resources management Profit /loss, inventory, expense management Associate development, sales and customer service (13 Million) Merchandise presentation Skills Multiple years managing a significant retail sales volume in a highgrow th retailing environment Efficient planning and organizational skills Ability to lead and develop a large team of associates Demonstrated ability to communicate with a variety of audiences A history of anticipating challenges and developing solutions to problems at han d. March 2004-July 2006

Pottery Barn

Ho

uston, Texas Assistant store Manager Responsibilities Ensure the team provides exceptional customer service

Prioritize, plan and adjust schedules to meet or exceed sales and payroll (2.5 m illion) Recruit and interview qualified candidates for future openings Asses performance and provide on- going feedback Complete and deliver performance appraisals and developmental plans.

Skills Ability to achieve results both independently and through others by fostering t eamwork and cooperation

Motive and influence others through actions and examples Able to identify talent, create team and train/develop/retain great people. September 2002-March 2004

Cost Plus

Houston, Texa

s General Manager Responsibilities Effectively manage store operations Maintain appropriate inventory levels and visual presentation Foster an environment with great customer service Skills Excellent leadership skills Experience with various customer service techniques Accounting, budgeting, and scheduling. EDUCATION 1988-1992 University of Nebraska-Lincoln Majored in Fashion Merchandising and Business

Lincoln, Nebraska

HOBBIES I love interior Decorating and Volunteering for 501 K organizations to rise money.