Resume Writing Handbook Including: ♦ Tips & Techniques ♦ Styles & Formats ♦ Action Verbs ♦ “Scanable” Resumes ♦ 10 Sample Resumes ♦ Career Portfolio ♦ Resource List
TABLE OF CONTENTS General Resume Writing Guidelines .......................................................................................... 1 Content........................................................................................................................................ 1 Format ......................................................................................................................................... 2 Resume Software Programs........................................................................................................ 3 Resume Formats............................................................................................................................ 3 How to Write an Objective........................................................................................................... 4 How to Write Accomplishment Statements................................................................................ 5 Formula for Writing Accomplishment Statements ..................................................................... 5 Action Verbs .................................................................................................................................. 6 Preparing a “Scanable” Resume ................................................................................................. 7 Format and Content..................................................................................................................... 7 What to Avoid............................................................................................................................. 7 Sample “Scanable” Resume.................................................................................................... 8 More tips on submitting your resume to be scanned or by E-mail: ............................................ 9 What is ASCII Text?................................................................................................................... 9 How do I write my resume in ASCII? ........................................................................................ 9 Sample resumes........................................................................................................................... 10 Basic Chronological Resume................................................................................................ 10 Basic Functional Resume...................................................................................................... 11 Sample References Sheet...................................................................................................... 12 Sample Electronic/Email Resume......................................................................................... 13 Undergraduate Liberal Arts with campus jobs ..................................................................... 14 Graduate student, functional style, career change ................................................................ 15 MBA with extensive work experience.................................................................................. 16 Business student with full and part-time work experience ................................................... 17 Teacher education student..................................................................................................... 18 Undergraduate Liberal Arts with internship experience....................................................... 19 Nursing student with related experience............................................................................... 20 Computer Science with internship and campus jobs ............................................................ 21 Graduate student with international experience.................................................................... 22 Career Portfolio .......................................................................................................................... 23 The Portfolio Advantage........................................................................................................... 23 How to Organize a Portfolio ..................................................................................................... 23 Suggested Portfolio Contents.................................................................................................... 23 How to Use a Portfolio ............................................................................................................. 24 Suggested Resources ................................................................................................................... 25 * The sample resumes in this handbook are based on resumes of real USF students, alumni, and friends of USF, and are used with the permission of the resume-writers. All the identifying information, including name, address, telephone and e-mail contact information is fictitious, as are the names of most of the non-USF employers. Published by Priscilla A. Scotlan Career Services Center University of San Francisco, University Center 429, 2130 Fulton Street, San Francisco, CA 94117 Phone (415) 422-6216 Fax (415) 422-6470 www.usfca.edu/usf/career
© July 2001
GENERAL RESUME WRITING GUIDELINES Perhaps one of the most important tools you will use in searching for a job is your resume. The primary purpose of your resume is to interest an employer enough to contact you for an interview. If you are sending out your resume and not getting calls for interviews, the resume is not working. The information you include and the way you arrange it will determine whether or not you get your foot in the door. An employer typically spends less than 20 seconds reviewing your resume. Therefore, it must be easy to read and show integration between your job objective and the supporting data. There are many books written on how to prepare a resume, and many opinions concerning how a “perfect resume” should look. Some suggested resources are listed on page 25. Summarized below are the fundamentals of resume preparation.
Content ♦
Name: If you use a nickname, include it with your full name. For example: Edward (Eddie) Williams, or Yi-Ling “Susan” Huang.
♦
Address: Include your local address. If you maintain a permanent address in your hometown, list both at the top of the resume only if you expect to be contacted at either location.
♦
Telephone: Include a phone number where an employer can reliably reach you or leave messages for you. If you do not have an answering machine, consider obtaining voicemail service from the telephone company.
♦
E-mail address: Employers are using electronic mail more frequently to contact candidates. If you check your e-mail on a daily basis, consider including your email address on your resume. Be sure that your e-mail service will be available throughout your job search.
♦
Objective: List your specific area of interest, the level of the position you desire, and when appropriate, the specific skills you want to employ. (See “How to Write an Objective” on page 4).
♦
College Education: List all the schools you attended beyond high school, dates (optional), degrees held, and major areas of study, in reverse chronological order, which means you list your most recent degree first, the next most recent degree second, etc... If you are seeking a career in business, but are not a business major, list any related electives you may have taken such as computer science, economics, accounting or other business courses. When appropriate, include your GPA, or graduation with honors, (i.e., magna cum laude, etc.)
♦
Work Experience: Starting with your most recent position, list all the fulltime, part-time, summer and military positions you have held, including internships. For each job, include the beginning and ending dates (month/year or year only), name of your employer, location (city and state or country), and position title. Describe your responsibilities and accomplishments in terms of the results you produced. (See “How to Write Accomplishment Statements” on
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page 5). Use present tense verbs to describe your current job and past tense verbs for all previous jobs. ♦
Additional Information: (optional) - Relevant information, such as special skills (i.e., languages, computer skills), student leadership, extracurricular activities on and off campus, community or volunteer service, honorary societies, publications and awards can be listed under related headings, such as “Student Activities” or “Awards and Honors.”
♦
References: On a separate sheet of paper, type the names, addresses and phone numbers of your references. Indicate their relationship to you (i.e., former employer, college advisor, etc.) DO NOT include this page with your resume— you will provide this list to employers when they request it. Always obtain permission from potential references before giving out their names during your job search. Additionally, you should ask them if they would be able to provide a “positive” recommendation for you. It is pointless (and even detrimental) to list someone as a reference unless they can honestly speak well of you. It is also a good idea to give your references a current copy of your resume (see page 12 for example).
Format Length: For a recent college graduate with limited work experience (2-3 jobs), a one-page resume is ideal. If you have extensive work experience (ten years or more), one-and-a-half to two pages should be the limit. Two page resumes should be paper-clipped together, not stapled, in case the employer will make copies for distribution. It is important for the resume to maintain its neat appearance. Never copy a two-page resume on both sides of one page. List your name and “Page 2” on the second page as a header. Appearance: Your resume should be well spaced and organized so that it can be easily screened by the reader. Avoid overcrowding. Leave at least one-inch margins on the top, bottom and sides. Emphasize headings with bold print, CAPITAL LETTERS and/or underlining. Use “bullet” statements to highlight your accomplishments:
♦ ♦
Planned and organized . . . Researched and wrote . . .
Language: Avoid jargon, acronyms or abbreviations. Use a dictionary, synonym dictionary and thesaurus. Proofread carefully. DO NOT rely solely on computer spell-check programs to locate typographical errors. Have at least one or two friends and/or a career counselor also proofread your resume. The more often you edit it, the better quality document you will produce. Typing: Whenever possible, prepare your resume on a personal computer using a word processing or desk top publishing software program and a laser printer. Preparing your resume on computer gives you the flexibility to make changes quickly, and to tailor each resume for a specific position. Paper - White, off-white (cream) and light gray are the most appropriate colors for resume paper. Choose a good quality rag or linen finished bond paper (24 - 60 lbs) for a professional look. 8.5 " x 11" ONLY! Your cover letter stationery and envelope should match the color and weight of your resume paper. Most copy services will sell matching blank paper and envelopes. Reproduce your resume using a high-quality photocopier or laser-print multiple copies. Ask the copy service provider to show you paper samples and examples of copy quality before you buy.
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Resume Software Programs Although we recommend designing your resume from scratch (preferably using Microsoft Word), there are many computer software programs on the market designed to help you write your resume. Some are stand-alone programs created specifically for resume writing, others are resume templates included with word-processing software. If you are considering using a resume writing program/template, here are some points to consider:
♦ ♦ ♦ ♦
Ease of use: Can you start using it immediately without time-consuming tutorials? Would it take just as long to learn this program as it would to learn formatting features on your existing word-processing software? Flexibility: Does the program offer a variety of resume formats? Can you customize the formats to meet your own needs? Do you have control over design details such as the size and type of fonts used? Design Quality: Some resume templates are poorly designed and include fonts that are too small and categories that may not be appropriate for your needs. Price: Is the software affordable given that it has only one use? Do you already have access to resume templates in your word processing software?
RESUME FORMATS The examples we have provided in this handbook illustrate two basic resume formats: chronological and functional. A chronological resume lists your experience in reverse chronological order (i.e., your most current job first). A functional resume is organized according to your skills. Each format has unique advantages—the chronological resume is most commonly used and widely accepted; the functional style offers more flexibility.
Chronological Resume (see page 10 for example) You may want to use a chronological style when: ♦ You want to emphasize advancement to progressive levels of responsibility (e.g., sales clerk…department manager…store manager…regional manager…). ♦ You want to illustrate a stable work history. ♦ Your current job is in the same field as the position for which you are applying. ♦ You are applying for a job in a conservative field or industry (i.e., banking, accounting). ♦ A potential employer is likely to prefer a more traditional looking resume.
Functional Resume (see page 11 for example) You may want to use a functional format when: ♦ Your recent work experience is unrelated to your current job objective. ♦ You want to illustrate skills and accomplishments related to volunteer work, student activities, or academic experiences. ♦ Your job titles don’t reflect your true level of responsibility or accomplishments. ♦ Your work history is complicated or includes stretches of unemployment (other than when you were a full-time student). Resume Writing Handbook
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♦ You want to emphasize specific skills that are closely related to your objective. ♦ You are making a career change and you want to illustrate how skills acquired in one setting can be transferred to a new field. A functional resume can be organized according to: Specific Skills Planning and Coordinating Financial Analysis Research and Writing Sales and Marketing
Broad Functional Areas Work with Children Office Administration Customer Service Real Estate Experience
The skills or functional areas you choose to include will be determined by your job objective and the aspects of your experience that you want to highlight. For additional ideas, refer to the list of action words on page 6, and review the functional resume samples.
HOW TO WRITE AN OBJECTIVE A career objective at the top of the resume lets the reader know what type of position you are seeking. It is a statement of the kinds of skills you want to use, the kind of department or organization you want to work in, and the geographic location in which you would like to work. The objective should be short and clear and focused. Focused Examples:
♦ ♦ ♦ ♦ ♦
To obtain a writing, sales promotion and department management position for a medium-sized high technology firm in Silicon Valley Trainer with heavy emphasis on new program development for management personnel for a Fortune 500 consumer products company in the San Francisco Bay Area. Auditing, tax planning, and data management for a public accounting firm in the Los Angeles metropolitan area. An internship position with a focus on counseling issues related to older adults, their adult children, and their families. An entry-level position in the field of biological research utilizing my analytical and research skills.
Unfocused Example: ♦ To pursue a career with an organization which will utilize my education, experience, skills and abilities leading to mutual growth and success. ♦ To obtain an entry level position with a progressive company that will allow me to develop my skills.
These examples do not tell the reader anything except that the resume writer is unfocused. Objectives should point out to the reader what skills the person will bring to the position.
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HOW TO WRITE ACCOMPLISHMENT STATEMENTS Accomplishment statements illustrate the skills you used on the job and describe the results you produced. They may include any of the following: • Special projects/assignments • Unique contributions • Big and small challenges • Bringing projects in on time • Bringing in projects under budget
• Saving time or money • Increasing productivity, customer satisfaction • Reducing costs, complaints • Streamlining procedures • Eliminating nagging problems
Avoid writing “duties included” or “responsible for.” Instead, write active-voice statements, using the formula below, describing how you made a difference in your position. This is your opportunity to answer the reader’s mental question “what can you do for me?”
Formula for Writing Accomplishment Statements Action Verb + Object + Context + Results Produced • Action verb: planned, initiated, coordinated, etc. (see list on following page) • Object: planned a meeting; initiated a program, etc. • Context: interesting detail—who you did it for; time frame; number of people; size of budget; size of caseload; type of issues/population, etc. • Results: the bottom-line effect of your effort (saved time or money, exceeded sales goals, reduced errors, increased student retention, etc.). Quantify results whenever possible. Example: “Coordinated guest appearances and logistical arrangements during four-month period to raise over $5,000 during the First Annual Outdoor Festival in March 2001.” Example: “Managed $3,500 budget for Associated Students group for 2000-2001 academic year, resulting in 20% increase in events offered to students.” Example: “Recruited 50 volunteers for Fall 2001 Outreach to Community, including training of volunteers and assignments to various local non-profit organizations.”
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ACTION VERBS Action verbs can help you transform your resume from a simple list of job duties to a dynamic picture of your achievements and abilities. The list of suggested action verbs below may help you identify your skills and accomplishments. Since all job tasks involve some combination of people, ideas, information, things and procedures, we have arranged the words in those categories.
PEOPLE Accomplished Achieved Activated Adapted Addressed Administered Advised Affected Analyzed Arranged Assisted
Chaired Coached Collaborated Conducted Consulted Coordinated Counseled Delegated Diagnosed Directed Educated
Enabled Encouraged Explained Governed Guided Hired Identified Influenced Inspired Interviewed Introduced
Led Managed Mediated Motivated Negotiated Organized Persuaded Presided Promoted Recommended Recruited
Referred Rehabilitated Screened Stimulated Supervised Surveyed Taught Trained
Forecasted Illustrated Implemented Initiated Innovated Instituted Integrated Interpreted Launched Maintained Manipulated
Marketed Modified Monitored Negotiated Obtained Presented Processed Promoted Proposed Publicized Published
Recommended Recorded Rectified Related Researched Solved Standardized Surveyed Synthesized Translated Wrote
Expedited Fabricated Facilitated Formulated Generated Identified Improved Increased
Indexed Innovated Installed Invented Operated Programmed Purchased Reduced
Repaired Revised Scheduled Specified Streamlined Systematized Upgraded
IDEAS AND INFORMATION Adapted Advertised Analyzed Applied Assessed Authored Balanced Budgeted Clarified Communicated Conceived
Coordinated Created Defined Demonstrated Devised Edited Established Evaluated Exchanged Executed Explained
THINGS AND PROCEDURES Built Calculated Compiled Completed Constructed Created Decreased Designed
Diversified Drafted Eliminated Engineered Established Evaluated Examined Expanded
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PREPARING A “SCANABLE” RESUME If you are planning to submit your resume to large corporations, you may want to prepare it to be easily read by optical scanners. Corporations which receive hundreds of resumes daily, both paper and email, are using resume-scanning software with increasing frequency. Scanning software is typically part of a sophisticated “applicant tracking system” which stores your information in a candidate database. Put simply, the computer “reads” your resume and extracts important information about you, including your education, work history, and skills. An employer can then search electronically stored resumes according to specific job criteria. If you are not certain whether an employer is using an applicant tracking system, contact the human resources department and ask whether they routinely scan resumes. The following tips on preparing resumes for optical scanners
Format and Content ♦ ♦
♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦
Use keywords that state specific skills (e.g., Excel, Leadership, Bilingual). Use keywords from the job description/job listing, industry buzzwords, jargon and acronyms (e.g., Total Quality Management, Accounts Receivable/Accounts Payable, Product Management). Be sure to spell out the acronyms for human readers. Use concrete examples. It’s better to say, “managed six sales representatives,” than “responsible for managing...” Choose a common, non-decorative sans serif font such as Arial or Optima; use size 10-14 points (avoid Times 10 point) Make sure that no characters touch each other. Add space between slashes so that the slash does not touch the letters (e.g. IT / IS). Submit laser printed original copy. Do not fold or staple - paper clip the pages together. Use only light colored 8.5 x 11 inch paper—crisp white is best. Use traditional formatting, chronological or functional—simple and easy-to-read is best. Prepare single-sided copy, single-spaced type. Your resume can be more than one page if necessary. Place your name at the top of each page on its own line. Use UPPERCASE type for section headings.
What to Avoid ♦ ♦ ♦ ♦ ♦ ♦
Do not use Italics, underlining, graphics or shading, or BOLD. Avoid font sizes smaller than 10 point. Don’t condense spacing between letters. Omit vertical lines ( ), and horizontal lines(__). Never use dot-matrix printer copy. Do not fold or staple; mail in a 9 x 12 inch envelope. Avoid two-column format or resumes that look like newspapers or newsletters; scanners read from left to right.
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Sample “Scanable” Resume Name can be up to 3 points larger than the other text.
J A N
S M I T H
59 Elm Lane San Mateo, CA 94403 Work (415) 666-6216 Home (415) 555-2121
[email protected]
Phone numbers should be on separate lines
O B J E C T I V E A management position in a medical-related field E
Date ranges should be on one line. E
If you use bullet points, leave space between the “•” and the first word of the sentence. Use common headings such as Objective, Experience, Employment, Work History, Skills, Summary, Summary of Qualifications, Accomplishments, Strengths, Education, Activities, Professional Affiliations, Publications, Papers, Licenses, Certifications, Honors, Personal, Additional, References, etc.
D U C A T I O N UNIVERSITY OF SAN FRANCISCO, San Francisco, CA M.B.A., Marketing (GPA: 3.8)
12/1994
UNIVERSITY OF SAN FRANCISCO, San Francisco, CA B.S. in Nursing, State of CA Registered Nurse
05/1984
X
P
E
R
I
E
N
C
E
RESIDENCY COORDINATOR, Department of Anesthesia, Kaiser Permanente Hospital, San Francisco, CA 1989-Present Managed curriculum, scheduled budgets and materials for 70 Residents and Research Fellows. Developed new procedures and organized existing procedures for interviewing and selecting M.D. applicants (500+ applicants annually). Established purchasing and accounting procedures. Developed, produced and edited Anesthesia Residency Brochure. STAFF NURSE, St. Mary’s Hospital, San Francisco, CA Managed and administered direct care of 8 to 16 patients per shift. Trained patients in follow-up home care, e.g., medications, treatments, etc. A
C T I V I T I E S Writer, MBA Journal Treasurer, Graduate Business Association
S
K I L L S Experienced with Microsoft Office, IBM PC, Apple and mainframe computers. Fluent in Spanish.
Additional Information: Online Job Searching for Dummies, Pam Dixon Guide to Internet Job Searching Electronic Job Search Almanac
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1984-1989
More tips on submitting your resume to be scanned or by E-mail: When an organization electronically scans a resume, they will need the document to be typed or wordprocessed. In many word processing programs, you can save a copy of your formatted resume as “text only.” Resumes must be in plain ASCII text with a maximum line width of 70 characters. ASCII text means plain letters with no bold or fancy lettering etc. When you save your document as an ASCII file, you can use this format when emailing your resume directly to an employer. Do not send an attachment, just copy and paste the resume directly into the body of the email.
What is ASCII Text? ASCII (pronounced “askee”) is an acronym which stands for “American Standard Code for Information Interchange” and is used to describe files that are stored in clear text format. ASCII text is the simplest form of text, meaning there is no formatting mechanism within the document and the text is not platform or application specific. For example, ASCII is the text widely used when you read and write e-mail because it is a simple text language whose main purpose is the exchange of text information (referring to information typed within the message body of an e-mail and not to enclosures or attachments). This explains why the attempt to bold words or format paragraphs doesn’t work in e-mail. Because of its simplicity, ASCII text enables anyone to construct an on-line resume so when prospective employers retrieve your resume via the Internet or e-mail, they will be able to view it no matter what kind of computer they are using.
How do I write my resume in ASCII? To create an ASCII resume, all you need to do is type your resume using your favorite word-processing application, and then save it as a text only document (sometimes also called Rich Text Format or RTF). This should be an option under your “save” or “save as” command. You can also use a simple text program to compose your resume. Since your resume will appear as ASCII text, it will not recognize special formatting commands specific to your word-processing program, therefore, you must watch for these common mistakes: 1. Special characters (such as “smart quotes,” or mathematical symbols) - these do not get accurately transferred in the text save; therefore avoid using special characters. 2. Tabs - do not use tabs; use your spacebar instead. 3. Alignment - the default for ASCII is to make everything left justified (which is the preferred format for scanning resumes and online viewing), so if you want to indent a sentence or center a heading, use the spacebar. 4. Word wrap - do not use this feature when composing your resume; instead use hard carriage returns to insert line breaks. 5. Fonts - fonts will become whatever a computer uses as its default face and size so boldface, italics, and various sizes will NOT appear in the ASCII version. 6. Spell check - check your document before you save it as a text file. 7. Proofread - make sure to read over your entire resume after you paste it in the message field and before you hit the submit button. 8. Save - your file as text only. Then cut and paste the text into the body of your mail message; your name and address should appear in the top lines of the resume; do not send the file as an attachment.
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SAMPLE RESUMES Basic Chronological Resume YOUR NAME Your street address City, State, and Zip (415) xxx-xxxx Email
OBJECTIVE A position as _________________________, focusing on _____________ and _____________.
EDUCATION Institutions, Degrees and Dates Credentials (if appropriate) Relevant Coursework (related to job objective) RELEVANT EXPERIENCE COMPANY NAME, City, State 200x-present Job Title A two-line overview of your essential role in this company, including the kind of products or services you dealt with. • An accomplishment from THIS job, illustrating a skill needed in the NEW job. • Another accomplishment from this job, illustrating a skill needed in the new job. • Another activity from this job, illustrating a skill needed in the new job. COMPANY NAME, City, State 199x-xx Job Title A two-line overview of your essential role in this company, including the kind of products or services you dealt with. • An accomplishment from THIS job, illustrating a skill needed in the NEW job. • Another accomplishment from this job, illustrating a skill needed in the new job. • Another activity from this job, illustrating a skill needed in the new job. COMPANY NAME, City, State 199x-xx Job Title A two-line overview of your essential role in this company, including the kind of products or services you dealt with. • An accomplishment from THIS job, illustrating a skill needed in the NEW job: - A sub statement that elaborates on one step in the process of the accomplishment above. - A sub statement elaborating on another step in the process of the accomplishment above. AWARDS/HONORS Scholarships Academic honors programs Special recognition in employment or volunteer activities ACTIVITIES Active membership in campus organizations/committees/government/athletics Community service activities; volunteer work Adapted with permission from # 101 Classic Chronological Resume format in the Damn Good Self-Teaching Resume Templates by Yana Parker, © Damn Good Resume Service, 1992
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Basic Functional Resume YOUR NAME Street Address City, State, and Zip (415) xxx-xxx Email OBJECTIVE: A position as ___________________, focusing on _________________. EDUCATION & TRAINING Degrees and relevant coursework RELEVANT EXPERIENCE & ACCOMPLISHMENTS ONE RELEVANT SKILL (essential to the objective named above) • An accomplishment/one-liner that illustrates this skill (including where this occurred). • An accomplishment that illustrates this skill (including where this occurred). - A sub statement that elaborates on one step in the process of the accomplishment above. - A sub statement that elaborates on another step in the process of the accomplishment above. - A sub statement that elaborates on another step in the process of the accomplishment above. ANOTHER RELEVANT SKILL (essential to the objective named above) • An accomplishment that illustrates this skill (including where this occurred). - A sub statement that elaborates on one step in the process of the accomplishment above. - A sub statement that elaborates on another step in the process of the accomplishment above. • An accomplishment that illustrates this skill (including where this occurred). - A sub statement that elaborates on one step in the process of the accomplishment above. - A sub statement that elaborates on another step in the process of the accomplishment above. • An accomplishment that illustrates this skill (linking it to the work history below). A SPECIAL KNOWLEDGE-AREA (essential to the objective named above) • An accomplishment that illustrates or documents this special knowledge (including where). • A list of equipment or processes you are familiar with, consistent with expertise in this area. • A list of courses or training you took, that shows your expertise in this area. EMPLOYMENT HISTORY 200x-present
Job Title
199x-9x 199x-9x 199x-9x
Job Title Job Title Job Title
COMPANY NAME, City, State (+another line of explanation if needed) COMPANY NAME, City, State COMPANY NAME, City, State COMPANY NAME, City, State
STUDENT ACTIVITIES PROFESSIONAL AFFILIATIONS COMMUNITY SERVICE Adapted with permission from #106 Classic Functional Resume Format in the Damn Good Self-Teaching Resume Templates by Yana Parker, © Damn Good Resume Service, 1992
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Sample References Sheet
REFERENCES FOR SUZETTE RAMOS
Dr. Jorge Espinoza Department of History University of San Francisco 2130 Fulton Street San Francisco, CA 94117 415-422-1111
[email protected] * Faculty advisor and professor
Ms. Elsa Biersmith North American International, Inc. 345 W. 46th Street New York, NY 10016 202-981-5326
[email protected] * Former employer
Mr. Martin Garringer Habitat for Humanity 2100 Mission Street San Francisco, CA 94112 415-864-3333
[email protected] * Former volunteer supervisor
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Sample Electronic/Email Resume Alex Delrosario 6575 Newbury Street Hayward, CA 94567
[email protected] (510) 555-1212 An entry level position in the field of biological research University of San Francisco (USF), San Francisco, CA B.S. BIOLOGY (GPA 3.3 overall) May 2001 * DNA transformation, mini/maxi prep, cloning * bacterial growth/ sterile technique, tissue culture * agarose and SDS-PAGE gel electrophoresis * immunoprecipitation, western blot * thin layer chromotography * radioisotope use/ scintillation reading * RNA work, PCR * electron microscopy Immunology Research, Department of Biology, USF (August 2000-present) * Initiate research project in molecular immunology under advising professor * Analyze the expression of the enzyme terminal deoxynucleotidyl transferase in certain B cell lines, utilizing techniques in molecular biology, such as PCR and gel electrophoresis UNIVERSITY OF SAN FRANCISCO, San Francisco, CA Reader, Department of Biology (January 2000-May 2001) * Read and corrected students’ papers for general education Natural Science course CELLGEN, Inc., Palo Alto, CA Research Intern, Department of Cellular Oncology (June 2000-August 2000 * Assisted Senior Scientist in lab research projects * Performed on-going project screening various cell lines for specific proteins, using immunoprecipitation and western blot * Isolated DNA using mini/maxi prep; analyzed using restriction digest * Regularly passed cells in tissue culture, also performed transfection, extraction, and cell freezing * Observed and supported others in the department with individual projects, using/learning different techniques in the process Member, Barangay Philippine Dance Company (1998-present) Treasurer, Tri-Beta Biological Honor Society of USF (2000-2001) President, Philippine-American Student Association of USF (1999-2000) Resume Writing Handbook
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Undergraduate Liberal Arts with campus jobs
Elaine Wong 100 Maintown Street San Francisco, CA 94549 (415) 666-6216
[email protected] OBJECTIVE:
An entry-level marketing research position for a Bay Area consumer products company.
EDUCATION:
B.A., Psychology (G.P.A. 3.5) University of San Francisco, San Francisco, CA Degree expected December, 2001
EXPERIENCE: Marketing/Advertising Intern Hawkins Group, San Francisco, CA
January 2001-present
Write articles for client newsletters. Research local companies for market position and improvements. Conduct attitude/awareness surveys, identify results, calculate confidence intervals and make recommendations. Resident Advisor, Residence Life University of San Francisco, San Francisco, CA
August 2000-May 2001
Supervised a residence hall floor of 50 students. Developed, promoted, and implemented educational and social programs for residents. Demonstrated crises intervention and resolution skills. Enforced hall policies which included confrontation and documentation. Desk Clerk, Residence Life University of San Francisco, San Francisco, CA
January 1996-May 1997
Served as a receptionist for a university residence hall focusing on customer service and hall security. Reported hall maintenance and handled equipment checkout. Coordinated initial responses to emergency situations and enforced hall policies. Volunteer Service Coordinator, Campus Ministry University of San Francisco, San Francisco, CA
August 1995-May 1996
Coordinated activities, served as liaison between student volunteers and off-campus volunteer sites, and facilitated monthly meetings.
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Graduate student, functional style, career change
PAT VICCOLO
OBJECTIVE
222 Edwards Lane Los Gatos, CA 95030 (408) 555-1212
[email protected] Entry-level Organization Development position with an emphasis in training and management.
HIGHLIGHTS OF QUALIFICATIONS Training and Group Development • Design job search course curriculum, train students, and create tools to measure progress. • Implement classic consulting model with disabled client population to accomplish 130% of government mandated job placement goal. • Facilitate diverse employer panels to ensure a balanced interaction between speakers and students; tactfully assist in clarifying unanswered or misdirected questions. • Use formal training on conflict resolution and group dynamics to communicate and uncover motivations of clients from diverse backgrounds that result in successful negotiation. Administration • Market job placement services by recruiting professional speakers, creating promotional brochures, and meeting community employers. • Interview and assess applicants for internal hire and suitability for job placement program. • Supervise clerical support staff to promote system wide organizational effectiveness. • Proficient in IBM/ Macintosh computer operations and Internet resources. International Experience • Received 1995 Japanese Cultural Scholarship from Saratoga Sister City, which funded the first U.S. cultural exchange with Chugoku University in Okayama, Japan. • Worked as a conversation partner and tour leader for visiting Japanese exchange students. • Spent 6 months in Europe as an au pair and university student studying culture and French language. • Volunteered time in Jamaica rebuilding shelters, caring for the underprivileged, and participating in a KQED documentary on Third World life. EDUCATION MA, Human Resources and Organizational Development, University of San Francisco BA, Social Sciences, University of California, Irvine
expected 2002 1996
EMPLOYMENT HISTORY Employment Trainer, Adult Education Program, Santa Clara, CA Employment Trainer, Occupational Training Institute, San Jose, CA Computer Specialist, Onyx Systems-contract, Palo Alto, CA Career Resource Coordinator, Apple Computer-contract, Cupertino, CA
1999 - present 1998 1997 - 1998 1996
AFFILIATIONS American Society for Training and Development • Officially commended for ASTD service • Ambitious about a Career in Training (special interest group) Founder • Scholarship awarded to attend the annual national conference in Hawaii Bay Area Organizational Development Network Resume Writing Handbook
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1995 1993-1995 1993
USF Priscilla A. Scotlan Career Services Center
MBA with extensive work experience
Taylor Marshall 2325 Michigan Street • San Francisco, CA 94102 • (415) 555-1212 •
[email protected]
EDUCATION Master of Business Administration UNIVERSITY OF SAN FRANCISCO, San Francisco, CA
expected May 2002
B.S. Business Administration MIAMI UNIVERSITY, OH
1992 PROFESSIONAL EXPERIENCE
GENERAL INSURANCE COMPANY, San Francisco, CA 1997-Present Associate Director/Professional Liability • Implemented consolidation of Media Liability book of business from over 20 branches across the country. • Retained 90% of book after consolidation, 30% better than expectations. • Created workflow process enabling 4 employees (2 underwriters and 2 administrative assistants) to handle over 1200 accounts. • Managed and trained 5 underwriters and 3 administrative assistants. • Participated in increasing division business from $369,000 in 1997 to $1.6 MM in 1998, $5MM in 1999 and $13MM in 2000. • Received 2000 Special Recognition Award for Outstanding Performance. NORTH AMERICAN INTERNATIONAL INC., New York, NY 1992-1997 New York Region Marketing Manager 1996-1997 • Selected as lead marketer during formation of the New York Region Underwriting Unit. • Participated in the recruitment and hiring of 3 Product Line managers. • Created and implemented regional marketing plan for Directors and Officers. • Communicated with all levels of organization. Reported directly to home office division presidents for each line. • Exceeded production goals for the region: Year-end Westchester branch $19MM; Long Island $39MM; Midtown $68MM, Downtown $142MM; and New Jersey $24MM. Tarrytown Branch Manager 1995-1996 • Acted as liaison for NY Underwriters and the Westchester brokerage community. • Performed weekly production calls to brokers in Southern Connecticut and Western NY (50% cold calls). • Increased productivity of branch by 30%. Underwriter/Professional Liability, New York, NY •Served as Underwriter for Electronic Data Processors, Insurance Agents & Brokers, Association Professional Liability, Public Officials Liability, and Miscellaneous Professional Liability. • Attended weekly NY Regional meetings conducted by Region President. Provided weekly underwriting production numbers. • Finished year $113% of budget.
1994-1995
Marketing Representative/Underwriter, Cedar Knolls, NJ • Served as liaison for NJ brokerage community and NY underwriters.
1992-1994
• Established and developed relationships in the New Jersey area which resulted in premium growth from $17MM to $19MM in an 18 month period. Resume Writing Handbook
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Business student with full and part-time work experience
Grace Espinosa 30 Orange Street, San Francisco, CA 94122 (415) 555-1212
[email protected] EDUCATION University of San Francisco, San Francisco, CA B.S., Accounting, December 2001 Notre Dame College of Dadiangas, Dadiangas, Philippines B.S., Economics, 1988 Financed 100% of College Education through full-time and part-time employment while a full-time student.
SUMMARY OF QUALIFICATIONS ♦ Areas of emphasis include Financial Sales, Financial Services Customer Service, Auditing, Marketing, and Management ♦ Proven success in Accounting and Finance. Specific skills involve calculating and evaluating departmental and weekly output. ♦ Extensive knowledge of SAP and Oracle accounting systems. ♦ Proficient in strategic thinking, problem solving and leadership ♦ Highly developed analytical and team work skills. RELATED EXPERIENCE WEST COAST BANK, San Francisco, CA 1989 - present Customer Services Representative, Portola Branch part time, 1998-present Respond to customer inquiries. Resolve customer problems in New Accounts Department and in Teller Line. Perform special projects as assigned by supervisor. • Sell banking products and services, consistently exceeding sales goals • Open new accounts • Perform supervisory functions as needed Assistant Branch Manager, Union Street Branch 1993-1997 Coordinated all branch banking operations. Fostered team spirit in our branch while keeping a sharp focus on our banking objectives. • Coordinated the opening of a new branch in the Marina District • Directed promotional activities and developed action plans to achieve sales goals. • Trained and managed twelve employees • Conducted mini-audits on cash and negotiable instruments • Reviewed and approved Branch reports for accuracy and completeness • Conducted Employee Performance Reviews Financial Services Representative, Sacramento Street Branch 1989-1993 Appointed as in-branch coach for new hires and management trainees. • Performed supervisory functions as needed • Managed accounts with balances greater than $100,000 • Provided excellent customer service which contributed to 350+ new accounts.
COMPUTER SKILLS PC, Macintosh: Microsoft Excel, Word, Quicken, Access Resume Writing Handbook
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Teacher education student
Chris Anderson-Reed 1234 - 4th Avenue San Francisco, CA 94118 415-555-1212
[email protected] OBJECTIVE Elementary School Classroom Teacher: Prefer grades K-4, willing to teach other levels EDUCATION Multiple Subjects Credential, University of San Francisco, CA
(expected May 2003)
B.A. History, Mills College, Oakland, CA
1997
TEACHING EXPERIENCE Student Teacher, Fourth Grade BALBOA ELEMENTARY, San Francisco, CA
March-May 2001
• Teach math, reading, English and social studies in a class of thirty-one multicultural students, including seven students with special learning needs. • Design units in children’s literature incorporating multi-ethnic themes. • Develop lessons in critical thinking skills using math games.
Student Teacher, Kindergarten GARDEN GROVE ELEMENTARY, San Francisco, CA
January-March 2001
•Taught math and whole language instruction to a class of thirty-five multicultural students. •Developed and presented lesson unit on Chinese New Year which included construction of Chinese Dragon and presentation to two other classes. •Prepared and presented an African History unit in celebration of Black History Month.
Instructional Assistant, First Grade VISTA ELEMENTARY, South San Francisco, CA
January-May 2000
•Directed groups in various developmental and educational activities.
OTHER WORK EXPERIENCE Office Manager OFFICE SERVICES, INC., San Francisco, CA
July 1996-August 2000
•Managed administrative functions for twenty-five person consulting firm.
ADDITIONAL SKILLS Conversational Spanish Play piano and guitar Resume Writing Handbook
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USF Priscilla A. Scotlan Career Services Center
Undergraduate Liberal Arts with internship experience
CAROL BERNSTEIN
1 West Street #2B • San Francisco, CA 94022 • (415) 555-1212 •
[email protected] www.geocites.com/bernsteinc/portfolio OBJECTIVE:
To obtain a position in the field of public relations or public affairs.
EDUCATION: 1998 - Present
UNIVERSITY OF SAN FRANCISCO, San Francisco, CA B.A. COMMUNICATION ARTS, emphasis in mass media (expected Dec. 2000) Financed education through loans, grants and part-time employment. Recipient of Bay Area S.T.A.R. (Society of Television, Advertising and Radio) Award Outstanding Intern Scholarship for work at KBAY Radio, September 1995. SAN FRANCISCO STATE UNIVERSITY, San Francisco, CA Major: BROADCAST COMMUNICATION ARTS
1996 - 1998
RELEVANT COURSEWORK: Public Relations Persuasion Group Communication Mass Media EXPERIENCE: Aug. 2000 - Present
Jan. 2000 - Aug. 2000
Aug. 1998 - May 2000
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Interpersonal Communication Dispute Resolution Quantitative & Qualitative Analysis Advertising
CORTEZ, ANDERS & McDONNEL, San Francisco, CA Advertising Intern • Assist office manager in day-to-day operations. • Research promotional materials for corporate accounts. • Reproduce and replenish company literature. • Proofread ad copy with excellent attention to detail. • Organize artists’ samples and ad props. • Perform clerical duties, including the operation of a multi-line phone system, filing, faxing and shipping. KBAY RADIO, San Francisco, CA Public Affairs Intern • Wrote public service announcements and script for “The KBAY Connection” community events line. • Created a database of nonprofit organizations for quarterly campaigns. • Booked guests for the weekly public affairs show, “Our World”. • Edited public affairs show for daily special reports. • Entered data for quarterly reports and prepared correspondence and filing. USF CAREER SERVICES CENTER, San Francisco, CA Receptionist/Student Assistant • Set appointments, assisted in scheduling of workshops using Now Up-ToDate software. • Answered questions and advised students, employers and other visitors. • Performed clerical duties including: data entry using Microsoft Word and FileMaker Pro, filing, faxing and answering calls. • Collected funds for various Career Services Center programs. 19
USF Priscilla A. Scotlan Career Services Center
Nursing student with related experience
Dorothy Daniels 1335 Oxford St. #1, San Francisco, CA 94101 Tel. 415-555-1212
[email protected] EDUCATION
B.S., Nursing University of San Francisco, San Francisco, CA
May 2001 (GPA 3.5)
CLINICAL EXPERIENCE Leadership 1/01 - 5/01 Kaiser Hospital, San Francisco • Researched, analyzed, and presented in-service on homeless women for day and evening staff members. Presentation resulted in provision of more empathetic patient care. • Collaborated with preceptor to provide quality care to under-served poor and homeless populations on medical/surgical unit Community Health Whitney Young Child Development Center, San Francisco Psychiatric St. Mary’s Hospital, San Francisco Medical/Surgical California Pacific Medical Center, San Francisco Pediatrics University of California Medical Center, San Francisco Maternity California Pacific Medical Center, San Francisco RELEVANT EXPERIENCE NURSING ASSISTANT*, Davies Medical Center, San Francisco, CA HOSPITAL ATTENDANT*, Anders Registry, San Francisco, CA
4/01 - present 10/99 - 3/01
* Monitor vital signs. Assist patients with hygiene, eating, transfer and ambulation. Provide comfortable patient environment during both day and evening shifts in a variety of settings, including Medical/Surgical, AIDS, Rehabilitation, Skilled Nursing, Geriatric, Adult and Pediatric Psychiatry. Order patient supplies on computer system. TUTOR, Mt. St. Joseph-St. Elizabeth, San Francisco, CA 9/99 - 5/00 Taught algebra and pre-algebra to high school students one-on-one and in small groups. Successfully increased students’ understanding of complex concepts by explaining applications to real-life situations. Served as positive, enthusiastic role model. OTHER EXPERIENCE SALES / MARKETING ASSISTANT, National Immunosystems, Redwood City, CA 10/96 - 8/97 Placed orders efficiently and in a friendly manner to promote high-quality customer relations. Communicated regularly with customers via phone, email, and mail. Set up and maintained customer Access database. Coordinated and organized biannual Bay Area trade shows. VOLUNTEER ACTIVITIES MEMBER, Sigma Theta Tau International (International Nursing Honor Society) 01/98 - present • Collaborated with American Cancer Society to create team for “Making Strides” 5K walk • Improved communication between chapter president, nursing students and Dean’s Office COMPUTER SKILLS: Windows: MS Word, Excel, Access; Macintosh: MS Word
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USF Priscilla A. Scotlan Career Services Center
Computer Science with internship and campus jobs
Andrew Yee 1234 Fulton Street #5A San Francisco, CA 94115
415-555-1212
[email protected]
OBJECTIVE To obtain a network consulting internship position with a major telecommunications company, using my programming skills, Internet experience, and creative talent. EDUCATION B.S., Computer Science, Minor: Mathematics University of San Francisco (USF), San Francisco, CA COMPUTER SKILLS • Networking • Internet • Operating Systems • Languages • Graphics
Expected May 2002
LAN Manager, Netware, BSD, MacTCP WWW, HTML, PERL, SLIP/PPP, POP Mail, Gopher, News, Ftp, Telnet DOS, AIX Unix, Solaris, Windows 95, System 7 JAVA, Pascal, SQL, Intel Assembly, C, C++, X-Windows, Motif Adobe Photoshop 3, Kai’s Power Tools, TrueSpace v1.0
EXPERIENCE Computer Lab Assistant McLaren School of Business, University of San Francisco, San Francisco, CA 9/00 - Present • Maintain a network of 16 PC computers running Novell Netware 4.0. • Supervise a 14 Macintosh network environment under TCP/IP and Appletalk over Ethernet. • Assist students and McLaren faculty with computing-related questions. • Write programs for server security. Assistant Systems Administrator (Summer Internship) Engineering Department, Multimedia Studios, San Francisco, CA • Maintained a network of 20 Macintoshes running under TCP/IP and Appletalk over Ethernet. • Supported engineers with setting up and troubleshooting computer systems and networks. • Performed weekly backup of 4 gigabytes of company data. • Devised, coded, and maintained numerous Quality Assurance databases. • Implemented HTML code on various projects, including Mastercard Launch Site.
5/00-8/00
Computer Consultant Information Technology Services, University of San Francisco, San Francisco, CA 5/99 - 1/00 • Maintained an IBM-compatible computer AT&T StarGROUP network using LAN Manager. • Assisted students and faculty with computing-related questions. • Conducted training of SLIP/PPP support, Microsoft Office, and peripherals such as Apple’s QuickTake. • Wrote and maintained documentation on SLIP/PPP access, troubleshooting hardware, and HTML. • Created and maintained a student server FAQ as a guide for general assistance. LANGUAGES Fluent in Cantonese and Mandarin. Also familiar with Spanish. EXTRACURRICULAR ACTIVITIES Member, American Computing Machinery Society, San Francisco Chapter Member, Chinese Student Association, USF Resume Writing Handbook
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4/99-Present 10/98-Present
USF Priscilla A. Scotlan Career Services Center
Graduate student with international experience
Michael Allen Fairbanks 135 Excelsior Street, Sonoma, CA 95483 (707) 555-1212
[email protected] EDUCATION 12/00
M.B.A., International Business, focusing on Japan & M.A., Asia Pacific Liberal Studies. University of San Francisco, San Francisco, CA Fields of study include: marketing theory and research methodology, statistics, finance, communication, strategic management and planning; East Asian history, anthropology, politics, literature, art, economics and Japanese language. INDIVIDUAL RESEARCH AND TEAM PROJECTS: • Marketing Audit – Morgan Kaufmann Publishing • Strategic Profile and Implementation Plan – Interactive Network • Industry Profile – Telecommunications in Asia • Country Profile – Taiwan Socio-Economic Global Status
Summer/99
East Asian Summer Language Institute, Indiana University, Terre Haute, IN Second Year Japanese Language Studies Certificate
5/94
B.A., Economics University of San Francisco (USF), San Francisco, CA
EXPERIENCE 10/99 - present
UNIVERSITY OF SAN FRANCISCO, San Francisco, CA USF AlumNet, Vice President - Develop new forum for building USF Alumni Internet connectivity through newsgroups, homepages and an on-line event calendar.
5/00 - 9/00
UNIVERSITY OF SAN FRANCISCO, San Francisco, CA Research Assistant - Performed literature search for Institute for Nonprofit Organization Management. Generated catalogue of authors, organizations, and contacts for 2000 conference: “Asian Pacific Americans and the Nonprofit Sector.”
10/96 - 5/97
SKI HAUS, Zermatt, Switzerland Resort Manager Represented visiting Japanese, acted as guide and docent, managed staff and expense accounts, responded to and resolved client complaints, organized daily activities for guests.
7/94 - 10/96
AEON INTERCULTURAL CORPORATION, Maebashi, Japan Foreign Teaching Staff - Instructed students and business executives in conversational English. Developed lesson plans for the classroom and for private tutorials. Recruited new students. Devised and participated in advertising campaigns and represented the company at public relations events.
10/93 - 4/94
GORDON BAKER AND COMPANY, San Francisco, CA Broker’s Assistant - Contacted prospective clients for two stockbrokers. Provided quotes to clients. Interpreted market information through the use of on-line research resources and analysts’ reports.
LANGUAGE
Japanese written and oral fluency
ACTIVITIES
Member, Japan Society of Northern California; Member, USF Alumni Society
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COMPUTER SKILLS MS Word, Excel, PowerPoint; Dbase III, SPSS. Advanced Internet applications.
CAREER PORTFOLIO A portfolio is a record of your accomplishments in school, on the job, in internships, and volunteer work. Portfolios were originally used primarily by visual artists to present examples of their work. A career portfolio can be used by anyone, and may include work samples, letters, reports, brochures or any other item that illustrates your abilities and experience (see list below).
The Portfolio Advantage Job seekers use portfolios to set themselves apart from the other candidates by presenting tangible evidence of their skills and abilities. Applicants present portfolios during an employment interview to illustrate their accomplishments and demonstrate the quality of work they produce. Students with minimal paid work experience may include materials related to participation in co-curricular activities, volunteer or internship experiences, outside clubs, as well as samples of academic work.
How to Organize a Portfolio The contents of a portfolio are typically organized in a three-ring binder. Each item should be placed in a plastic sheet protector to keep it from getting damaged. The contents can be arranged chronologically, or by topic (i.e., academic work, internships, etc.) or type of item (marketing materials, reports, certificates, etc.). Your completed portfolio may contain dozens of items. However, for a job interview you may want to bring only 10-15 items that are the most relevant to the position for which you are applying.
Suggested Portfolio Contents 1. Extra copies of your resume. 2. Official copy of your college/university transcripts. 3. Evidence of any licenses, credentials or professional certifications you hold. 4. Job descriptions from positions you have held (including internships and volunteer work). 5. Certificates of awards and honors. 6. Records of formal training, (e.g., RA training, CPR training, professional certification) including names of presenters, time commitment, new knowledge gained, skills learned, competency level, etc. 7. Letters of recommendation from faculty, or supervisors. 8. Unsolicited recommendation letters, or memos thanking you for outstanding work. 9. Short examples of your academic work (omit instructor’s grade and/or comments). 10. A list of conferences and workshops you have attended, including names of presenters, time commitment, new knowledge gained, skills learned, competency level, etc. 11. Performance evaluations from jobs, internships or volunteer experiences. Resume Writing Handbook
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12. Samples of materials you developed (handouts, flyers, promotional brochures) for a campus club or outside activity. 13. Samples of materials you developed for a job or internship (flyers, databases, forms, promotional materials, reports, charts and graphs, etc.). Do NOT include any confidential or proprietary information. 14. Records of speaking engagements or conference presentations (on and off campus). 15. Examples of nonacademic written work such as newsletter or newspaper articles, editorials, brief reports, fiction or poetry. 16. Evidence of research, such as abstracts of papers, reports or presentations, and graphical illustrations of research results. 17. Newspaper or newsletter clippings mentioning your name and your accomplishments. 18. Evidence of senior or capstone projects such as an abstract accompanied by a chart or graph. 19. Documentation of technical and/or computer skills such as samples of databases, spreadsheets or graphics you’ve created. 20. Evidence of involvement in campus or professional association activities such as a program from an event you planned or in which you participated. 21. Photos with brief, explanatory captions. 22. Evidence of your ability to produce work related to the job you are seeking (i.e., work you created specifically for the portfolio to demonstrate your capabilities). For example, show how you would redesign a newsletter, create a marketing campaign, describe how you would rewrite a report or revise a research design.
How to Use a Portfolio You should mention your portfolio at the bottom of your resume (i.e., “portfolio of work samples available on request”) or in your cover letter. Always bring your portfolio to the interview. When the interviewer begins to ask questions about your resume you can use your portfolio to support your responses. For example, if an interviewer asks you about a particularly challenging experience, you might describe the effort behind a team research project and show the interviewer the section of the final report for which you were responsible. During some interviews you may not have time to show your portfolio in detail. It’s a good idea to bring extra copies of some of your best work samples which you can leave with the interviewer. If an employer is interested in particular items but you do not have copies available, offer to mail copies of those documents after the interview. Never leave original copies of your documents or your entire portfolio with anyone. In fact, it is best to use only good quality photocopies in your portfolio and keep the originals in a safe place. Your portfolio should be continuously updated and reorganized to reflect your most current accomplishments and meet your changing needs. The career counselors in the Career Services Center are available to assist you in developing, organizing and evaluating a career portfolio. Call 415-422-6216 for appointment and drop-in times.
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SUGGESTED RESOURCES The following publications are available for use in the Career Services Center resource library, UC 429. Asher’s Bible of Executive Resumes and How to Write Them, Asher, Donald, Ten Speed Press, 1997 Resumes for the Health Care Professional, Marino, Kim, John Wiley & Sons, 1993 The Curriculum Vitae Handbook, Anthony, Rebecca & Roe, Gerald, Rudi Publishing, 1994 The Global Resume & Curriculum Vitae Guide, Thompson, Mary Anne, John Wiley & Sons, Inc., 2000 Job Hunting for Dummies, Messmer, Max, IDG Books Worldwide, Inc., 1999 The Complete Job Search Handbook, Figler, Howard, Henry Holt & Company, LLC, 1999.
A useful website for additional information is:
http://static.monstertrak.com/job_search_tips/resume.html
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