GREGORY D JEAN 2267 Tapanzee Lane ▪ Lawrenceville, GA 30044 Home: (404) 992-5776 ▪
[email protected] Dynamic, decisive and results driven expert sales and management professional with 24 years of experience; emphasis in strategic business planning, business development, and relationship building. Leadership style involves teamwork, problem solving, negotiations, prioritizing, multi-tasking, instruction, monitoring and motivating personnel.
PROFESSIONAL EXPERIENCE SEARS, Lawrenceville, GA (2009-Present) Sales Associate
• • • •
Provide positive frontline contact with customers to determine and meet their needs and provide assistance and support to ensure a positive shopping experience Possess technical knowledge in terms of products, systems, and high-use repair parts to assist the customer’s needs and maximize the selling potential on every transaction (add-on sales, accessories, and parts needed to complete the repair) Consistently exercising the appropriate level of persuasiveness needed to close the sale Perform other retail duties such as stocking, shipping & receiving and parts inventory control
Le Jeans Deli and Cafe, Lawrenceville, GA (2007-2009) Operations Manager • Ensured all financial (invoices, reporting) and personnel/payroll related administrative duties were completed accurately • Estimated food needs, placed orders with distributors, and scheduled the delivery of fresh food, beverages, and supplies • Handled all customer service areas both internally and externally. Responded to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers • Direct hiring, supervision, development and, when necessary, termination of employees • Prepared schedules and ensured that the restaurant was staffed for all shifts • Worked with chefs to plan menus that were flavorful and popular with customers • Provided a strong presence in the local community through a high level of community involvement by restaurant and personnel ARAMARK SERVICES, Atlanta, GA (1989-2007) Senior District Manager • Trained district managers and their staff on all aspects of the sales territory assigned • Oversaw personnel needs of the district including selecting, coaching, disciplining, training employees and evaluating employee performance • Developed, implemented, and maintained processes, procedures, and programs to improve safety, productivity, and profitability of the district District Manager • Established and maintained effective customer rapport and maintained mutually beneficial business relationships with clients • Assisted Route Sales Reps where necessary for driving new and existing sales within team to ensure district growth • Ensured outstanding customer service including customer contract retention; prompt, courteous and professional service; management of accounts receivables, accurate reporting and resolution of any customer concerns • Oversaw 500+ commercial accounts and was responsible for $3 million of annual revenue o 2002 District Manager of the Year, Southern Region o 2003 2ND Place District Manager of the Year, & Superstar Seller o 2004 District Manager of the Year, Southern Region & Superstar Seller Route Manager • Managed a 600 customer route and six sales routes independently and promoted route growth through active personal sales and account retention • Developed and maintained long term partnerships with all customers, monitoring customer feedback and handling customer issues in a prompt and courteous manner • Trained route sales team to manage and monitor customer inventories
EDUCATION & PROFESSIONAL DEVELOPMENT General Business – Management Customer Relations & Management Negotiations and Contract Renewals Real Estate Courses
Houston Community College Dale Carnegie Acclivus Houston, Texas
