LATONYA A. FERGUSON 4502 Claymore Drive, Apt 203 Tampa, FL 33610 (407) 780-7133
[email protected]
CAREER OBJECTIVE: A dedicated individual and recent graduate seeking an Administrative Assistant/Secretary position whose versatility will allow me to be flexible as well as be able to multitask functionally in other areas where needed. EDUCATION: Ultimate Medical Academy Medical Billing and Coding Certificate
8/2013
Kaplan University Associate of Applied Science in Health Information Technology
12/2012
Payne Pulliam School of Trade & Commerce, Inc. Executive Secretary Certificate
5/1984
RELEVANT COURSEWORK: • Typing • Transcription • Shorthand (minimal) • Office Procedures • Speech Communication
• • • •
Software Applications Customer Service/Call Center Customer Hospitality Business Communications
EXTERNSHIP: Samaritan Care Hospice of Florida 10/2012-11/2012 • Filed medical (paper) records • Duplicated/Bind employee & orientation training manuals • Reorganized file draw of materials/manuals for the Marketing Dept.’s continuing education credit program WORK EXPERIENCE: Hylton, Adamson, Watson & Moore PLLC 1/2012-9/2012 Legal Assistant • Opened personal injury cases for new accident clients • Liaison with medical professionals and insurance representatives involved in clients claim • Responsible for compilation of any and all information of clients and party at fault (i.e. Police reports, insurance information, etc.) • Open/sorted/distributed mail via scanning, as well as retrieved and printed email sent to virtual mail box • Relief switchboard operator U.S. Bureau of the Census Shipping-Receiving Clerk/Clerk/Matching Technician • Prepared, shipped, and tracked census forms for processing • Prepared enumeration materials by checking addresses for missing Information or duplication • Analyzed two set of information taken by an original and re-interviewer
9/2009-8/2010
with the expectation that both are following governmental protocol State of Michigan, Department of Natural Resources 4/2008-3/2009 Secretary E-8 • Sold various hunting/fishing licenses • Issued State Park and various motor, snowmobile, and all-terrain (ATV) vehicle permits • Entered time and audited payroll for Conservation Law Enforcement Agency • Processed bills for payment • Calculated, recorded, and deposited cash transactions from (daily) sales • Relief switchboard operator City of Detroit Water & Sewerage – Recreation Departments 11/2009-4/2008 Office Assistant II • Supervised Summer Interns (Recreation Dept.) • Entered/Audited/Prepared Time Records (Recreation/Water) • Lead in payroll distribution (sort/breakdown/issued payroll checks) (Water) • Prepared check request requisitions, reimbursement schedules, and balanced/maintained checkbook register of Imprest Cash account (Water) • Keyed in non-sufficient fund checks and debit/credits into data entry system for water payments City of Detroit Police Department 01/1997-3/1997 Telecommunications Operator • Received and processed high volumes of incoming non-emergency and/or non-life threatening criminal activities of a precise location; • In-put information into various databases from Police Officers regarding repossessed, wanted, stolen/ recovered motor vehicles, and license plates • Verified information by in-house, state and federal computerized data banks • Responded to general public and prisoner inquires. TECHNICAL SKILLS: • Type (60-65 wpm) • Data entry (9600 keystrokes) • Transcription (45-50) wpm • PBX Multi-line phone system • Switchboard Operations • Customer Service/Call Center Experience • Telecommunications/Dispatching Operator • Microsoft Office Suite • Visio Flowcharts
