Research Questionnaire on E-Governance.pdf

Research Questionnaire on E-Governance

https://docs.google.com/forms/d/1b6a4VPXEmzrhe9abOZz7cIZ9sio1p...

Research Questionnaire on E-Governance This survey is required for the successful completion of my Ph.D. Degree and I assure you that the results will be used for research purpose only. I shall be grateful for your valuable inputs and active co-operation. * Required 1. You access Internet through: (Plz. Tick √) * Mobile Laptop Personal Computer Tablet 2. How frequently you access Internet? (Plz. Tick √): * Daily Twice in week Fortnightly Monthly 3. E governance means online government, Are you aware that Indian Government is also offering many E-governance project? * Yes No 4. Are you aware about National E-governance Plan? * Yes No 5. Do you trust online services? * Yes No 6. Do you believe that old government processes should be re-designed? * Yes No 7. Before obtaining any government services do you check website of concern department? * Yes

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Research Questionnaire on E-Governance

https://docs.google.com/forms/d/1b6a4VPXEmzrhe9abOZz7cIZ9sio1p...

No 8. E-governance has reduced corruption. * Yes No 9. E-governance offers Error free transaction. * Yes No 10. E-governance reduces visits in government offices. * Yes No 11. What is the most important factor according to you when you think of any government services? (Give rank 1 to 5 where 1 is most important and 5 is least) * 1

2

3

4

5

Trustworthy Transparent Timely service delivery Speed of service delivery 24*7 availability of service

12.A Please select appropriate for measuring effectiveness of any government services Citizen Expectations for Government services Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Quality of Service is required Transparency in Operations are necessary Government services should be trustworthy

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Research Questionnaire on E-Governance

https://docs.google.com/forms/d/1b6a4VPXEmzrhe9abOZz7cIZ9sio1p...

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

if it is online service Speed of delivery of service is important All services form one person / table is more convenient Service should be easily accessible E-governance project reduces cost of obtaining service E-governance Improves quality of services Government should conduct awareness programes for various E-governance services offered It is good to have 24*7 service availability online

12.B Please select appropriate for measuring effectiveness of any government services Infrastructure Related Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Government

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Research Questionnaire on E-Governance

https://docs.google.com/forms/d/1b6a4VPXEmzrhe9abOZz7cIZ9sio1p...

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

staff have enough knowledge about software of service Government websites are working properly and updated timely Computers are working well in government offices Government offices are now better in terms of IT hardware n software

12.C Please select appropriate for measuring effectiveness of any government services Government and E-governance Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

E-governance Projects ensures security of transaction E-governance Increases citizen empowerment E-governance increases efficiency in government services E-governance project reduces cost of delivering

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Research Questionnaire on E-Governance

https://docs.google.com/forms/d/1b6a4VPXEmzrhe9abOZz7cIZ9sio1p...

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

service E-governance involves huge cost PPP( Public Private Partnership) is preferable for E-governance E-governance Reduces administrative burdens E-governance projects Increases revenue of government E-government has helped to improve the image of government

12.D Please select appropriate for measuring effectiveness of any government services E-governance Advantageous to whom Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

E-government services put the poor at disadvantage E-government services benefit only the rich and influential E-government services benefit only the urban people

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Research Questionnaire on E-Governance

https://docs.google.com/forms/d/1b6a4VPXEmzrhe9abOZz7cIZ9sio1p...

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Rural citizens benefit greatly from e-government services

13. Age in years * 18-30 31-45 46-60 61-75 76 and above 14. Gender: * Male Female 15. You are staying in: * Rural Semi-Urban Urban 16. Occupation: * Student Government servant Private Service Business Owner Unemployed or Housewife or Retired Other 17. Education :( highest level) * Primary Secondary Higher secondary Graduate Post Graduate and above Doctorate Professional Education

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Research Questionnaire on E-Governance

https://docs.google.com/forms/d/1b6a4VPXEmzrhe9abOZz7cIZ9sio1p...

18. Monthly Income: * Less than 20000 21000-40000 41000-60000 61000-80000 81000 and above Your Name please *

E-mail Address *

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