rencana pra proposal unair s2 akk

May 6, 2019 | Author: Monica Ayu Rossalya | Category: N/A
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RENCANA PRA PROPOSAL ANALISIS KECEPA KECEPATAN PENANGANAN PENANGANAN KELUHAN TERHADAP TERHADAP KEPUASAN PASIEN DALAM PELAYANAN PRIMA RS BUNDA SURABAYA

DISUSUN OLEH : MONICA AYU ROSSALYA

UNIVERSITAS AIRLANGGA PROGRAM MAGISTER  PROGRAM STUDI ADMINISTRASI DAN KEBIJAKAN KESEHATAN SURABAYA 2018

BAB I PENDAHULUAN

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BAB V DATAR PUSTAKA

A&)r%)# R)6a#. 200;. P#"ata# M%t% a# K*%a(a# P!a#$$a# a!a& P!a+a#a# K('ata#. Ma"a((ar: U#'a(. A%(tra!)a# C%#7)! -r Sa-t+ a# %a!)t+ )# Ha!t' Car. 200: 11;1180. Ha!t' Sr?)7( R?)6 C%#7)!. 200. U#)?r()ta( I##()a D*". Ma+ K'a)r%! 200= Ha")"at a# P#$rt)a# P!a+a#a# Pr)&a Ja"arta  C'a&a D)$)t. Ma&)" 2010. P#$ar%' Ga+a K*&)&*)#a# Mt)?a() Kr/a Da# K&)t&# Or$a#)(a() Tr'aa* K)#r/a Kar+a6a#. Ma/a!a' E"#&). Ta'%#  N. 1 A*r)! 2010 P'a# I.S. 3200;5. Ja&)#a# &%t% La+a#a# K('ata# : Da(ara(ar P#$rt)a# a# P#ra*a#. Ja"arta. EGC.

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