Questionnaire on customer satisfaction at reliance retail.

Survey

Reliance Trends, Ranchi

This survey is done as a part of a training project for Reliance Trends, situated at JD High Street, Main Road, Ranchi, to know the level of Customer Satisfaction for the store. Please fill the questionnaire completely. Information provided by you will be used for purpose of project completion only. Name:

____________________ No.

R One Card Phone No. _________________

1= highly dissatisfactory, 2= dissatisfactory, 3=neutral, 4=satisfactory, 5= highly satisfactory ---------------------------------------------------------------------------------------------------------------------------

[1] (a) Do you shop regularly at Reliance Trends, JD High Street, Ranchi? YES

NO

(b) How often? Monthly Quarterly Seasonally/ during offrers [2] What is your expenditure on shopping at Reliance Trends? Up to

1001-2000

2001-3000

1000

3001-4000

4001 and Above

[3] (a) Are you satisfied with the brands offered by reliance trends under different departments and categories? YES

NO

(b) Rate the following departments on your level of satisfaction for the brands/ products being offered: Rating Dept. /Category Men’s Wear Women’s Wear Kid’s Wear

(1=highly dissatisfied…. 5=highly satisfied)

1

2

3

4

5

Survey

Reliance Trends, Ranchi

[4] (a) Are you satisfied with the prices for different brands offered at reliance trends, Ranchi? YES

NO

(b) Based on prices, select the most favourable brand under each department which you would like to buy. (Please select only the most favourable for each type of pricing)

MEN’S Value Pricing

Premium Pricing

Performax DNMX Netplay Crimsoune Club Performax Killer Moustache Sin Peter England Oxemberg Crimsoune Club

Team Spirit Sin Network Gravity DNMX Live-in Flying Machine John Players Pureza London Bridge Jockey

WOMEN’S Value Pricing

Premium Pricing

Go Colours Siyahi Team Spirit Rio Mother Earth Fashion Tadka Rangriti 1090F Recap Jeans Mother Earth Jockey

Mix ‘N’ Match DNMX Fig Fusion Avaasa Kraus Jeans Crimsoune Club Jealous 21 Hushh

KID’S Value Pricing Premium Pricing

DNMX FRENDZ DNMX FRENDZ Apple Eye United Colors of Benetton

Rio Girl Team Spirit Drop 612 League Gini & Jony

Survey

Reliance Trends, Ranchi

[5] What is the most important problem that you face in reference to the brands/ products

offered at the store? A B C D

(select any one of the following)

Unavailability of different sizes Unavailability of colour options Limited brands/ products being offered Brands/ products are highly priced for their value

[6] (a) Are you satisfied with the discounts and offers that come up at the store? YES

NO

(b) According to you, which is the best source of information about these discounts and offers? Tele Calls

E-mails

Messages

Store Visit

[7] How would you rate the customer handling and the behaviour of the floor staff at the store on a five-point rating scale? 1

2

3

4

5

[8] (a) Are you satisfied with the services of Customer Service Desk? YES

NO

(b) Rate the following services on the basis of your level of satisfaction: SERVICES Billing Exchange Tailoring Other Services (Lost & Found, customer handling, information, etc.)

1

2

3

4

5

2

3

4

5

[9] Rate the following for your perception of the store and its offerings: Offerings: Product Quality Pricing Strategy Discounts and Offers Advertising and Information Ambience Store Location

1

Survey

Reliance Trends, Ranchi

[10] What would be your overall rating for Reliance Trends, JD High Street, Ranchi, on your level of satisfaction and the services offered. Highly Dissatisfied

Dissatisfied

Neutral

Satisfied

Highly Satisfied

[11] Any suggestions: ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________

----------------------------------------------------------------------------------------------------------Thank you for giving your valuable time to us. HAVE A NICE DAY -----------------------------------------------------------------------------------------------------------