Questionnaire for ewallet

Questionnaire Survey on: Customer awareness towards E-wallets Name :

Age

Sex

Locality

:

: :

Q.1 Are you aware regarding the functionality of E-wallets? i) Fully aware ( )

( )

ii) Partially aware

( )

iii) Not aware

( )

iii) Magazine/Television

Q.2 Where did u get information about E-wallets? i) Social media ( )

( )

ii) Friends

Q.3 Do you use E-wallet for financial transactions? i) Yes

( )

ii)No

( )

Q.4 Why do you prefer E-wallet over other modes of payment? i) Time saving ( )

( )

ii) Ease of use

( )

iii) Security

Q.5 Which device do you use for making the payment via E-wallet? i) Smartphone ( )

( )

ii) Computer

( )

iii) Both

Q.6 Which E-wallet do you prefer most of the time? i) Paytm ( )

( )

ii) Freecharge

iii) Mobikwik

( )

iv) Google wallet

( )

Q.7 How do you consider E-wallet against other sort of payment methods? i) Alternate choice ( ) ( )

ii) Substitute

( )

iii) Supportive Instrument

Q.8 What are your purpose of using E-wallet? i) Money Transfer

( )

ii) Recharge

iii) utility &bill payment ( ) ( )

iv) All of the above

Q.9 What you keep in mind when you use E-wallet? i) Available discount ( )

( )

ii) Premium offers ( )

Q.10 How many times have you used the E-wallets?

iii) Cash back

( )

Questionnaire Survey on: Customer awareness towards E-wallets i) Only once

( )

ii) 5-10 times

( )

iii) More than 10 times

( )

iii) Monthly

( ) Q.11 How often do you use E-wallet? i) Daily ( )

( )

ii) Weekly

Q.12 How much money do you load in E-wallet on a monthly basis? i) less than 500 ( )

( )

ii) 500 - 1000

( )

iii) More than 1000

Q.13 How much money have you loaded in E-wallet till now? i) Less than 5000 ( )

( )

ii) 5000-10000

( )

iii) More than 10000

Q.14 How do you rate the E-wallet service that you have used? i ) Very satisfied ( ) iii) Neutral ( )

( )

ii) Satisfied

( )

iv) Unsatisfied

Q.15 Would you want to continue using E-wallet? i) Very likely

( )

ii) Likely

iv) Unlikely

( )

v) Very unlikely

( )

iii) Neutral

( )

( )

Q.16 Are there any obstacles when you use E-wallet? i) Yes

( )

ii) No

Q.17What are the obstacles you Face while using E-wallet? i) Security of mobile payment

( )

ii) Too time consumption to set up

( )

iii) Involves danger of losing money

( )

iv) Cannot be used for International transaction

( )

Q.18 Are E-wallet services useful mode of payment? i) Strongly Agree ( )

( )

ii) Strongly disagree

Q.19 Do you think E-wallet should be widely available in India? i) Very likely ( )

( )

ii) likely

iii) Neutral

( )

iv) Unlikely

( )

Questionnaire Survey on: Customer awareness towards E-wallets Q.20 Do you believe your transactions are secured? i) Strongly agree ( )

( )

ii) Strongly disagree

Q.21 Does using E-wallet promotes cashless payment to the next level? i) Yes, of course ( )

( )

ii) No

Q.22 Would you like to refer your friend to use E-wallet? i) Very likely ( )

( )

ii) Likely

iii) Neutral

( )

iv) Unlikely

Signature……………………………….

( )