Questionnaire for Employer

QUESTIONNAIRE FOR EMPLOYER CATEGORY A 1) Does your company engage in community development activities? A) Yes

B) No

2) Please list five community development activities that your company has been engaged in within the last three years TITLE

DATE

2) In your opinion which of the following best describes CSR (Corporate Social Responsibility)? A) Respecting company and societal ethical values B) Government involvement in import and export C) Willingly doing things that will have a positive impact on the society D) None of the above (If D please give your opinion of CSR) ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… Does your company have any personnel in charge of CSR A Yes

B No

If yes identify the person please (name and email address) ……………………………………………………………………………………………………

Does your company issue a report of its annual CSR activities? A Yes (Please attach report)

B No

Do you think the public benefits from these CSR activities? A) Somehow benefits B) Strongly benefits C) We have not done a research to find out

C) Does not benefit

CATEGORY B Does your company have a gender equality employment policy? A) Yes (please attach this document)

B) No

Are there women in managerial positions within your company? A) Yes

B) No

If yes how many ………………………………………. Do you think men and women should be given the same opportunities at work? Explain ............................................................................................................................................................ ............................................................................................................................................................ ............................................................................................................................................................ ........................................................................................................................................................ Does your company engage in women empowering programmes? Please enumerate on some of these programmes (please attach any documentation necessary) ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… How many women are employed at your organization? a) 0 – 10

b) 10 – 20

c) 20 – 40

d) 40 – 80

c) 80 -100

What is your company size? …………………………………….. CATEGORY C Does your company give any form of training to its employees?

e) 100 +

A) Yes to some workers in a particular domain B) Yes to every worker C) No we do not offer training -if A or C please give a reason or two for that ............................................................................................................................................................ ............................................................................................................................................................ How often does your employee receive training? A) Once every year B) Twice Every year C) Thrice every year D)Others ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… What is your companies primary activity? …………………………………................................. Please provide details of five training activities that your company has engaged its employees in within the last three years

TRAINING ACTIVITY

PURPOSE

DATE

CATEGORY D What is the age range of your employees? (please circle appropriate) a) 18 – 21 h) 65 +

b) 21 – 25

c) 25 – 30

d) 30 – 35

e) 35 – 40 f) 40 – 50 g) 50 – 65

Do you have a graduate employment programme? a) Yes

b) No

If yes please provide details ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… …………………………………………………………………………………………………. How many interns do you currently have working for you? ……………………………….. Are your interns compensated for the work they do? Explain ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… CATEGORY E What is your company overall customer service goal? ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… Do you think your clients are comfortable with your service or the way they are received? A) Completely satisfied

B) Strongly Satisfied

E) Completely dissatisfied

C) Somewhat Satisfied

F) strongly dissatisfied

D) Satisfied

G) somewhat dissatisfied

H) We have not done a survey to get answers

In your opinion do you think customer service is of any importance to the company? Explain ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… …………………………………………………………………………………………………….. Do you measure the performance of personnel in charge of customer service? ………………………………………………………………………………………………………

Would you allow are research to visit your premises and speak to your customers randomly? …………………………………………………………………………………………………….. CATERGY F About how many application letters do you receive a year? A) 50-90

B) 100-150

C) 150 – 250

D) 250 – 500

E) 500 +

C) Others, Please specify …………………………………………………………… Do you think many people's dream is to work with your company? Why? ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… What do you think will attract people to your company? A) Pay Package

B) Customer care

C) Employee benefits

Please precise if your response is not mentioned above…………………………………………… CATEGORY G What does the term innovation mean to your company? ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………. What are some technological innovations that your company has under taken within the last three years? ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… How successful has is it? A) Somewhat successful B) Strongly successful C) Kind-off successful D) partially successful

Please give reasons for your answer ............................................................................................................................................................ ............................................................................................................................................................ Do you think you are the most innovative company in Cameroon? A) Yes

B) No

C) I Do Not know

What makes you think you are the most innovative if yes ............................................................................................................................................................ ............................................................................................................................................................ .......................................................................................................................................................... Do you have any new strategy, service or product coming up? A) Yes

B) No

If yes please tell us about them ............................................................................................................................................................ ...........................................................................................................................................................