Joannes Hsuean is a Senior Quality Assurance Professional with extensive experience developing and implementing quality ...
Mr. Joannes Hsuean Rosemead, CA. 91770 Cellular: (626)-512-5211 Home: (626)-288-9988 Email:
[email protected]
SUMMARY Senior Quality Assurance Professional with extensive experience developing and implementing quality/environmental management systems in conformance with ISO-9001/QS-9000/AS-9100/ISO-13485/ISO14001 and Military standards for Corporate and multi-sites. Expertise providing technical, quality and service support (electronics, electro-mechanics and mechanics) to ensure continual quality conformance and improvements. Experienced in analyzing and interpreting quality data to identify root causes and provide rapid and efficient operational solutions to improve product and service quality. Managed as a liaison for Pioneer Corporate related to government regulations, safety and liability issues. EDUCATION AND CERTIFICATIONS M.S. Industrial Technology, University of Wisconsin, Wisconsin, USA (1978) B.S. Industrial Education, National Taiwan Normal University, Taipei, ROC (1972) • Certified Six Sigma Black Belt, ASQ • Certified Six Sigma Green Belt, Ametek Inc. • Certified Quality Auditor, ASQ • Certified Quality Engineer, ASQ • Provisional QMS Auditor, IRCA PROFESSIONAL EXPERIENCE Totex Manufacturing, Inc., Torrance, California
10/2013 – 9/2013
Totex Manufacturing, Inc. designs & manufactures advanced rechargeable battery packs, battery chargers and Advanced Charger System. Director of Quality: • • • • • • • • •
Managed and overseen Corporate Total Quality Management System in compliance to ISO-9001 and ISO-13485 for US headquarter and China manufacturing factory. Reviewed customer’s contracts to ensure the translation and flow down of engineering, manufacturing, and quality requirements to the contractual documents. Streamlined, developed and maintained company procedures, processes and systems Performed the external and internal quality audits as applicable. Coordinated investigations of customer complaints and responded with resolutions timely. Led investigations to find the root cause(s) of process/product non-conformance to ensure that corrective & preventive actions are implemented and effective timely. Performed timely reviews of Engineering, Manufacturing and Quality Control records, and determined potential quality issues/trends and solutions. Initiated and improved the quality data collection and databases systems. Developed, managed and maintained the regulatory requirements compliance programs, including safety, such as UL, CSA, and environmental compliance with (China) RoHS, RoHS II, REACH and Conflict Minerals.
Joannes Hsuean Page 2 ID TECH, Cypress, California
04/2011 – 08/2013
ID TECH designs and manufactures a wide range of Automatic Identification Products and components, which include MagStripe, Smart and Contactless Card Reader/Writers, Bar Code readers, CCD scanners, POS Keyboards, and Secure PIN Entry products. Quality Assurance Manager: • • • • • • • • • •
Managed and overseen Corporate Total Quality Management System in compliance to ISO-9001 for US headquarter, Taiwan manufacturing factory and China R&D. Developed/improved and maintained continually company procedures and systems. Initiated and oversaw standards and methods for inspection and testing. Controlled calibration of all test equipment and maintenance of test software. Led and coordinated investigations of customer complaint to find the root cause(s) of process/product nonconformance to ensure that corrective & preventive actions are implemented and effective timely. Trained new and current employees on the ISO 9001 procedures and systems for ISO-9001:2008. Performed timely reviews of Manufacturing and Quality Control records, and determined potential quality issues/trends Maintained and improved quality control databases and reporting systems Developed, managed and maintained the regulatory compliance programs, including safety, such as UL, CSA, and environmental compliance with (China) RoHS, RoHS II, REACH and Conflict Minerals. Made a major contribution in controlling and maintain the quality of the products that was outsourced by a China Electronic Contract Manufacturer to make the most profitable product of the records.
Contour Energy Systems, Inc. Azusa, California
06/2010 – 03/2011
A leading innovator of advanced battery technologies leveraging materials science breakthroughs and patented manufacturing processes for the development of next-generation primary and rechargeable battery systems. Sr. Quality Assurance Engineer:
Developed and implemented the Quality Management System and Document Control System conforming to ISO-9001:2008 for a startup company. Provided technical support for the Coin Cell Battery production including the technical support to resolve the production line issues from the raw materials to the finished products, including the production equipment and glove box assembly line modification and alignment. Performed the Supplier QMS audits and Source Inspection for 3 battery manufacturers in China for Supplier qualification/partnership evaluation.
Hermetic Seal Corp./HCC Industries/Ametek, Rosemead, California
10/2007 – 01/2009
A leading designer and manufacturer of hermetically sealed connectors, headers and feed thrus for the geophysical, nuclear, automotive, aerospace and defense industries throughout the United States and around the world. Quality Assurance Manager:
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Restructured the Corrective and Preventive Action systems to process the returned products (RMA’s and Customer Complaints) and the failure data collection and analysis as part of the improvement for the AS9100/ISO9001 Management System registration. Developed and maintained adequate and robust systems and programs are to assure the quality compliance of in-coming, in-process and finished materials are in place. Participated in the development of short and long range continual improvement plans, such as the Preventive Action and Continuous Improvement Program setup and maintenance. Led and involved in the implementation of different Six Sigma Green Belt Projects to reduce cost and production efficiency improvement to meet Corporate goals and objectives. Directed and coordinated the implementation of plans to assure that customers’ needs are satisfied and that company goals and objectives are achieved. Interfaced with customers to identify and meet their quality requirements and to resolve their quality problems. Developed and conducted supplier reviews and improvement programs, in cooperation with Purchasing department, to assure that supplier performance meets company expectations.
Sargent Fletcher, Inc., El Monte, California
04/2003 – 10/2007
A leader in the design, development and production of high technology products, such as flight refueling equipment, special purpose pods, such as Aerial Refueling/Reconnaissance Pods and pylons, for governmental and commercial accounts throughout the United States and around the world. Sr. Program Quality Assurance Engineer:
Reviewed contracts for quality requirements compliance, manufacturing routing and purchase orders for all (special) Pods & Pylons contracts including Spare Parts to ensure the quality requirements flow down fulfillment. Entailed verification of design, fabrication, test, integration of the hardware subassemblies, that assemblies meet specifications and requirements by means of witnessing, inspecting, monitoring of processes and products, as well as verification of hardware configuration and pedigree are traceable and documentation reflects as-built configurations Coordinated and prepared and/or conduct for customer and Government Source Inspection, including shipping document review and submittal, and supervise inspectors on shop floor. Performed functions to supervise/support inspection and quality control operations involving Receiving, In-process, Final and Shipping Inspection, sampling and final test inspection of finished products to meet quality standards/requirements. Led MRB/CAB activities to investigate and analyze quality problems, recommend solutions and ensure corrections and process improvements are implemented effectively. Reviewed quality materials and processes standards/specifications, engineering drawings, tolerances and engineering changes (CCB), evaluating changes for re-work/repair of parts and (sub)-assemblies. Performed Internal Quality Audit and follow up with Process Improvement Requests (Supplier and Inhouse) to maintain the AS9100/ISO9001 certification. Coordinated, prepared and presented the First Article Inspection Package to internal/external customers.
Pioneer Electronics Service, Inc., Long Beach, California
09/1990 – 10/2002
A wholly owned subsidiary of Pioneer Electronics, engaged in the remanufacturing, distribution and servicing of Pioneer products marketed in the US. Quality Assurance Manager Sr. Quality Assurance Engineer
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Developed and implemented the QMS/EMS in conformance with ISO-9002/QS-9000 and ISO14001, and led the company to a QS-9000/ISO-14001 registered service company, including preparation of first and second level documents to ensure that systems are in place to meet customer expectations. Provided technical expertise in the application of Total Quality principles, processes, and tools to improve product and service quality and operational results. Implemented and maintained a service quality data collection and reporting system from the available sources, such as Call Center; internal and external Service Centers; Warranty; dealer and customer surveys; and Parts sales data. Furnished company with tools to monitor their operation and maintain quality data, for individual customers and performed statistical analysis and trend reporting of field product quality failure data and resolution follow up. Achieved reliability (warranty reserve/accrual) analysis and estimation/forecast annually for all Pioneer products marketed in the USA to control the budget and warranty costs/reserve. Acted as liaison between Pioneer companies and Government Agencies for regulation, product safety and liability issues. Provided training and coaching of Total Quality principles and practices throughout company.
Douglas Aircraft Co., Long Beach, CA. Sr. Quality Engineer
12/1989 - 7/1990
For C-17 Airlift and Tanker Program Investigated, analyzed, and made recommendations to resolve production, engineering and procurement quality problems Report preparation of quality trends and corrective actions in accordance with MIL-Q-9858 and MIL-STD-1520 PROFESSIONAL TRAINING
Six Sigma Green/Black Belt Training and Certification. Management Training, and QMS & EMS Internal Quality Auditor Training for AS9100, ISO-9000, QS-9000, ISO-13485 and ISO-14001 from various Certified Training Companies. Internal Quality System Auditing, Process FMEA & Control Plans, QS-9000 Quality System Requirements, Quality Operating System (QOS) from Center for Quality of Eastern Michigan University California Governor's Quality Awards Examiner Training from California Governor's Quality Awards Program ISO-9000/13845 andAS9100 Lead Auditor Training from various Certified Training Companies COMPUTER APPLICATIONS
All PC Windows Operation Systems, Microsoft Office (Word, Excel, Access, Powerpoint, Publisher),email application (MS Outlook and Lotus Notes) and Web Publishing application (Frontpage, HTML) programs, Statistical and Failure/Warranty Analysis (Weibull, MathCad, SAS and Minitab) programs, Database applications [FOCUS, WDS (Manugistics) and Avante], Product Lifecycle Management System (ARENA) and business modeling (MEGA Process) application. PROFESSIONAL AFFILIATIONS American Society of Quality (Senior Member) 1999 California Governor's Quality Award Board of Examiners
