Russell Barnes is a highly influential Technical Program Manager who has overseen successful information technology (IT)...
Russell B. Barnes Omaha, Nebraska 68137 (H) 402-895-0558 (C) 402-871-4689 Email:
[email protected] TECHNICAL TEST and QUALITY MANAGER Highly influential Technical Program Manager who has overseen successful information technology (IT) projects including ISO 9001-2008 certification to meet government contractual requirements. Provided oversight and expertise in various information technology environments including process engineering, software/hardware testing, and quality program development. Quality Management ∙ Quality Assurance & Engineering ∙ Project Leadership ∙ Software Testing Hardware Testing ∙ Process Engineering ∙ Information Technology ∙ Service Level Management Oracle ∙ Enterprise Solutions Strategic Planning ∙ SDLC ∙Technical Communications Training and Development ∙ Causal Analysis ∙ Risk Management ∙ Configuration Management
EDUCATION Masters of Science Degree in Geography University of Nebraska, Omaha, Nebraska Bachelors of Science in Geography Peru State College, Peru, Nebraska
EXPERIENCE Northrop Grumman (NG) Information Sector, Omaha, Nebraska, 12/13-04/15 Delivering superior capability in tandem with maximized cost efficiencies. Senior Software Test Manager Coordinated and provided input to establish the test engineering groups’ processes, procedures, test plans and test reports. Performed gap and root cause analysis and presented to the Program Manager to develop a strategic plan. Managed testing teams that included two independent groups in the Information Sector. Updated schedules as well as risks to the programs. Interfaced with customer testing teams, user acceptance testing teams, and operations requirements testing teams to ensure that tests were reviewed and accurate. Achievements: Reorganized the testing team and provided a new schedule that consolidated a year’s worth of work into eight months Worked with the customer to organize their user acceptance testing (UAT) methodology contractual requirements. Prior UAT plan did not address end-to-end testing and underestimated the time to complete the project. The program’s schedule was reworked to save several months of work that would have cost additional money on a fixed price contract. Reviewed the automated testing tools (LoadRunner and Test Complete) when put on one project and directed the initiative to implement the tools. The tools were not implemented after twelve months of work and testing was conducted manually. This initiative saved the program valuable time in testing integrity as well as introducing regression testing during the second implementation of the project. Computer Sciences Corporation, Bellevue, Nebraska, 10/04-12/13
A global leader in providing technology enabled business solutions and services. Quality Assurance Manager Developed and implemented the Quality Assurance Program for the Information Technology Capabilities Contract (ITCC). Developed and implemented a risk management program. Interfaced with the USSTRATCOM personnel to identify and mediate quality issues. Developed, maintained, and improved on the management of the monthly reporting requirements to the customer. Established the customer survey program (CSP) for the ITCC that included twenty percent sampling of all resolved trouble tickets reported by the customer. Interfaced and lead the initiative to revise and document the processes and procedures for the quality program. Conducted root cause analysis and established corrective action plans. Identified key metrics for CSC based on contractual requirements to report information to management and the customer. Established the Test Engineering groups’ processes, procedures, test plans, and test reports. Meet with the customer on quality issues and requirements. Provided guidance to senior management on meeting Information Technology Infrastructure Library (ITIL®) requirements. Achievements: Achieved ISO 9001-2008 certification during the second year of ITCC by identifying key processes and establishing required procedures to meet ISO standard requirements. Established and managed the Customer Satisfaction Program that provided the customer with accurate information as to how CSC was exceeding customer requirements. Customer satisfaction was 90% or above during this period. Managed the ITCC quality assurance program which included the development and implementation of over 40 processes and procedures for all areas including software engineering, database management, quality control, field services, procurement, and supply chain management. Northrop Grumman Information Technology, Bellevue, Nebraska, 6/94-10/04 Delivering superior capability in tandem with maximized cost efficiencies. Engineering Support Manager, Configuration Manager, Test, Quality, and Process Engineer Maintained all configuration management, test, and quality documentation and records. Responsible for the program’s software builds deliveries and product distribution. Established program metrics in accordance with NG IT Enabler process, RUP, and contractual requirements. Verified program processes and procedures maintained CMMI Level 3 compliance. by 2005. Maintained the Rational ClearQuest Tool for action times, work requests and findings for the Nevada program. Maintained the Rational Mail server to ensure customers were able to send requests by email. Preformed web based testing on final builds and products. Achievements: ● Created and ensured effective implementation of CMMI level 3 processes and procedures for various programs meeting or exceeding deadlines for existing programs that created new business for the company. ● Created and implemented SW-CMM Level 3 software testing processes and procedures using the Rational Unified Process to test the C++ Object Orientated System for the Cloud Depiction Forecast System (CDFS) II program. This was a new effort for the company. ● Created and documented drafting procedures and consolidated the drawing database that had over 1300 drawings to 400 drawings. Created a drawing archive to ensure effective back-up of drawing database(s). ● Reduced the software inventory library by decommissioning of software, documentation and equipment. This condensed three storage rooms down to one storage room in order to create much needed office space.
Other Positions: DataTrac, Papillion Nebraska, 10/93- 7/94, Personnel Manager GTE, Bellevue, Nebraska, 3/93- 10/93, Senior Member of Technical Services Harris Corporation, Bellevue, Nebraska, 3/87- 3/93, AutoCAD Technician/ Business Proposal Manager/ Senior Software Engineer
CERTIFICATIONS ISO Lead Auditor ∙ ITIL Foundation V3 ∙ PMP Certification
AWARDS AND HONORS Department of Defense (DoD) Top Secret/Sensitive Compartmentalized Information ITCC Employee of the Quarter twice and Employee of the Year once. CSC Defense Group Federal Sector President's Award for Excellence CDFS II Most Valuable Player in the fourth quarter.
PUBLICATIONS AND PRESENTATIONS Publication and convention presentation on the uses of LANDSAT digital satellite data White Paper: Customer Satisfaction Requirements Review White Paper: Team CSC 20K Plan
ORGANIZATIONS Publication and convention presentation on the uses of LANDSAT digital satellite data White Paper: Customer Satisfaction Requirements Review White Paper: Team CSC 20K Plan
