Proposal of Forever 21's Competitor Brand.

May 16, 2018 | Author: Sakshi Gupta | Category: Market Segmentation, Brand, Fashion, Fashion & Beauty, Market (Economics)
Share Embed Donate


Short Description

The project was to study a fashion lifestyle brand i.e. Forever 21 in great detail including its history, evolution, pro...

Description

CND_VJP 4; Hltrbfucthbl 4.4 Nhstbry Ebrjvjr 04 ebulfjrs Fb ‑Fbl” Ybl Cndli dlf nhs whej Khl Sbbg Cndli jmhirdtjf erbm Sbutn Sbutn Gbrjd tb tnj Zlhtjf Stdtjs hl 484! "s d ljw hmmhirdlt hmmhirdlt Cndli ndf tb fb twb #b$s tb ejjf nhs edmh%&! 'j wbrgjf ds d #dlhtbr dlf sjrvjf (beejj dt d ids stdthbl! )nj %u*urhbus (dr be tnbsj hl tnj rjtdh% hlfustr& hle%ujl(jf Fbl tb jltjr tnj idrmjlt hlfustr& dlf sb Edsnhbl 04+ %dtjr rjldmjf Ebrjvjr 04+ wds jstd$%hsnjf! Cndl Cndli i ldmj ldmjf f nhms nhmsj% j%ee C,C,- be tnj tnj ljw ljw (bm. (bm.dl& dl& wnh% wnh%j j nhs nhs $jdu $jduth th(h (hdl dl s.bu s.busj sj u%thmdtj%& tbbg bvjr mjr(ndlfhshli! )njhr ibd% wds tb $rhli ljw edsnhbls tb tnj wbrghli mdssjs dt %bw (bsts! Ebrjv Ebrjvjr jr 04 hs dl "mjrh mjrh(d (dl l (ndh (ndhl l be edsn edsnhb hbl l rjtd rjtdh%j h%jrs rs whtn whtn hts hts njdf njdf/u /udr drtj tjrs rs hl Cd%hebrlhd! Ebrjvjr 04 $jidl ds d 8?? s/udrj ebbt stbrj hl 48+ dlf ndvj irbwl tb sj%% tnjhr (%btnhli %hljs Ebrjvjr 04+ 3 Ebrjvjr+ 6bvj 04+ dlf 'jrhtdij! :& 0??8 Cndli5s Cndli5s twb fduintjrs fduintjrs 6hlfd dlf ,stnjr #bhljf tnj edmh%& $ushljss $ushljss hl tnj mdrgjthli mdrgjthli fj.drtmjlt! fj.drtmjlt! 3l 0?4+ tnj Cndlis Cndlis edmh%& wbrtn wds wds Ehvj $h%%hbl fb%%drs! )nj& drj lbw rdlgjf lum$jr 9 hl tnj 6hst be >h(njst jb.%j hl "mjrh(d dlf lum$jr 8; bl tnj Ebr$js ?? %hst!

4.0 Ebrjvjr 04 @rdlf Drcnhtjcturj )nj Ebrjvjr 04 $rdlf hs fhvhfjf hltb jhint su$7$rdlfs d%% $rbgjl u. $& st&%j $ut nbusjf hl tnj sdmj bvjrsh1jf Ebrjvjr 04 stbrj rdlihli erbm =+??? s/! et! ds tnj smd%%jst tb 40?+??? s/! et! ds tnj %drijst! •

^^H Ebrjvjr;  )nj %drij e%disnh. tndt t&.h(d%%& nbusjs d%% be tnj smd%%jr %d$j%s

ulfjr tnj Ebrjvjr 04 um$rj%%d! •

Ebrjvjr04 Ihrs; " trdlsebrmdthbl be tnj brhihld% 3 Ebrjvjr $rdlf tb $j

mbrj mbrj suhtjf suhtjf tbwdrf tbwdrfs s d &bulij &bulijrr .rj7tj .rj7tjjl jl dufhjl dufhjl(j! (j! )nhs )nhs %hlj %hlj eb(usj eb(usjs s bl .b.u%dr fjshils s.j(heh( tb tnj jmjrihli .rj7tjjl mdrgjt dlf sh1js! •

!bvj04 Cbltj"#brdry;  " (bltjm.brdr& %hlj ebr wbmjl beejrjf dt tnj sdmj

.rh(j .bhlt ds tnj rjst be tnj Ebrjvjr 04 $rdlfs! )nhs %hlj hs dhmjf dt tnj bvjr  04 dijf $u&jrs d%%bwhli tnjm tb (blthluj std&hli u.7tb7fdtj bl tnj %dtjst trjlfs wnh%j rjmdhlhli dij d..rb.rhdtj!

dij < 4



Ebrjvjr 04$;  " (bltjm.brdr& %hlj ebr wbmjl fjshiljf s.j(heh(d%%& ebr .%us

sh1jf (ustbmjrs! )nhs %hlj d%%bws mbrj (urvd(jbus wbmjl tb wjdr tnj sdmj (%btnjs ds tnj rjst be Ebrjvjr 04 snb..jrs dt tnj sdmj .rh(j .bhlt! •

Ebrmjr jr%& %& glbw glbwl l ds 'jrh 'jrhtd tdij ij 484 484 2jl5 2jl5s+ s+ tnj tnj Ebrj Ebrjvj vjrr 04 %hlj %hlj 04%jl; Ebrm fjshiljf dlf tdh%brjf s.j(heh(d%%& ebr mjl d%sb hl tnjhr mhf70?s! )nj fjshils eb%%bw tnj ejmd%j mbfj%s hl tnj btnjr Ebrjvjr 04 stbrjs be rjmdhlhli bl .bhlt dlf u. tb fdtj whtn (urrjlt md%j edsnhbl trjlfs!



Ebr !bvj04;  " Erjl(n $buth/uj st&%jf d((jssbr& stbrj whtn wbmjl5s #jwj%r&+

snbjs+ ndlf$dis+ (bsmjth(s+ dlf mbrj! •

Njrhtd&j 4'(4;  )nhs .drth(u%dr %hlj hs dl dttjm.t $& tnj $rdlf tb .jljtrdtj tnj

mhfmdrgjt be (blsumjrs! Yhtn d mbrj ur$dl ejj%+ tnhs %hlj %jlfs htsj%e tb (bm.jthli %jss whtn tnj $hi ldmj edsnhbl nbusjs dlf tnjhr fjshils+ $ut wndt blj wbu%f ehlf dt dl Zr$dl -utehttjrs!

4.) %hsshbl dlf *hshbl +tdtj"jlt 4.).4 %hsshbl +tdtj"jlt

)nj (bm.dl&Os mhsshbl hs tb .rbvhfj snb..jrs whtn dl ul.rj(jfjltjf sj%j(thbl be  tbfd&Os edsnhbls whtn deebrfd$%j .rh(js! )nj& drj glbwl ds Dd%wd&s (ndlihli dlf d%wd&s hl st&%jD! 4.).0 *hshbl +tdtj"jlt

Kust ds d (blsumjr nds (nbh(js+ wj wh%% gjj. &bu hlebrmjf d$but d%% be bur bwl! "t Ebrjvjr 04 wj tdgj bur (nbh(js sjrhbus%&+ (nd%%jlihli bursj%vjs tb (rjdtj tnj mbst .bshthvj hm.d(t wj (dl! Yj sjj tnjsj (nbh(js ds .drt be d wbrg hl .rbirjss! )njrj hs d%wd&s mbrj tb fb+ dlf ds wj mbvj ebrwdrf+ wj5rj (bmmhttjf tb $jhli b.jl dlf fhrj(t d$but bur (nd%%jlijs dlf d((bm.%hsnmjlts!

4., -+_ )nj $rdlfOs ZS hl 3lfhd hs Dtnj $jst be edsnhbl dt deebrfd$%j .rh(js! )nj $rdlf glbws tndt 3lfhd hs .rh(j7sjlshthvj+ sb mu(n sb tndt hts .rh(js drj ds (bm.jththvj ds hts nbmj mdrgjt!

4. %dr/jthl& %h? 4..4 ndt hs %dr/jthl& %h?



_rhcj3 'bw &bu .rh(j &bur .rbfu(t br sjrvh(js sb tndt &bur .rh(j rjmdhls

(bm.jththvj $ut d%%bws &bu tb mdgj ibbf .rbeht! •

_dcj @ Ynjrj

&bur &bur $ushlj $ushljss ss sj%%s hts .rbfu(ts br  sjrv sjrvh( h(js js dlf dlf nbw ht ijts Mdrgjthl tnbsj .rbfu(ts _rbfuct _adcj i Mhx br sjrv sjrvh( h(js js tb &bur  (ustbmjrs! _rbfuct  @ )nj _rbmbthb l .rbfu(ts br  sjrvh(js beejrjf tb &bur (ustbmjrs tnjhr .n&sh(d% dttrh$utjs wndt tnj& fb+ nbw tnj& fheejr erbm &bur (bm.jthtbrs dlf wndt $jljehts tnj& tnj & .rbvhfj! _rb"bthbl7 )nj mjtnbfs usjf tb (bmmulh(dtj tnj ejdturjs dlf $jljehts be  &bur .rbfu(ts br sjrvh(js tb &bur tdrijt (ustbmjrs! _rhcj





4..0 _rbfuct

Ebrjvjr

04

nds d $rbdf rbfu(t strdtji&! Ebrjvj vjrr 04 nds nds lumj lumjrb rbus us fhee fheejr jrjl jltt htjm htjm (dtj (dtjib ibrh rhjs js be  Dssbrt"jl Dssbrt"jltt 6rjdftn 6rjdftn Ebrj (%dssheh(dthbl! Dssbrt"jlt fj#tn; 3l Ebrjvjr 04 tnjrj hs d lumjrbus dmbult be /udltht& be jd(n htjm dvdh%d$%j hl tnj dssbrtmjlt be ibbfs beejrjf tb (ustbmjrs! 3lvjltbr& hs (ndlijf 4? tb 44 thmj thmjs s d &jdr &jdr!! )nj )nj $rdl $rdlfs fs beej beejrr d (bm. (bm.%j %jtj tj mjr( mjr(nd ndlf lfhs hshl hli i mh* mh* tndt tndt jl(b jl(bm. m.ds dssj sjs s dl& dl& t&.j t&.j be st& st&%j+ %j+ ebr ebr dl& dl& t&.j t&.j be snb. snb..j .jrr+ dlf dlf mdhl mdhltd tdhl hls s d %drij fhvjrsj (ustbmjr $dsj! 4..) _rhchl& +trdtj&y

 " $ushljss (dl usj d vdrhjt& be .rh(hli strdtjihjs wnjl sj%%hli d .rbfu(t br sjrvh(j! Ebrjvjr 04 eb%%bws twb t&.js t &.js be .rh(hli strdtjihjs7 •

_sycnbb& _sycnbb&hcd hcd _rhchl& _rhchl& +trdtj&y +trdtj&y7 3t hs d wd& tb .rh(j &bur .rbfu(ts br 

sjrvh(js tb hle%ujl(j .jb.%j wnjl mdghli d $u&hli fj(hshbl! s&(nb%bih(d% .rh(hli hs d .rh(hli hlimdrg mdrgj jthli strdtji& $dsjf bl tnj tnjbr& tndt (jrtdhl .rh(js ndvj d .s&(nb%bih(d% hm.d(t! >jtdh% .rh(js drj betjl j*.rjssjf ds Dbff .rh(jsD d %htt%j %jss tndl d rbulf lum$jr+ j!i! >s! J88 br >s! 4J88! •

_jljtrdthl& %dr/jt +trdtj&y3  2drgjt .jljtrdthbl .rh(hli hs d .rh(hli strdtji&

tndt sjts d %bw hlhthd% .rh(j ebr d .rbfu(t! )nj ibd% hs tb /uh(g%& dttrd(t ljw (ustbmjrs $dsjf bl tnj %bw (bst! )nj strdtji& hs mbst jeej(thvj ebr hl(rjdshli

mdrg mdrgjt jt sndrj ndrj dlf dlf sd%js d%js vb%umj %umj wnh%j h%j fhs( hs(burd burdi ihli hli (bm.j m.jthth ththbl bl!! )nj strdtji& wbrgs bl tnj j*.j(tdthbl tndt (ustbmjrs wh%% swht(n tb tnj ljw $rdlf $j(dusj be tnj %bwjr .rh(j! )nj .rh(j hs rjdsbld$%j hl rj%dthbl tb tnj .rbfu(t+ ibbf sd%js! )nj $rdlf stdrts dt ds %bw ds >s 0??+ wnh%j hts dvjrdij sj%%hli .rh(j hs $jtwjjl >s 988 dlf >s J88! rh(js ijljrd%%& mdt(n tnj (ustbmjr .jr(jhvjf vd%uj+ wnh(n mdgjs ebr vjr& su((jsseu% sd%js 4.., _dcj

)nj dvjrdij E->,,> 04 stbrj hs ;+??? s/udrj ejjt+ tnj %drijst hs d..rb*hmdtj%& 490+??? s/udrj ejjt dlf tnj brhihld% E"S'3-I 04 stbrj hs bl%& 8?? s/udrj ejjt !,vj !,vjl l whtn whtn tnj tnj (bm. (bm.dl dl& &5s trjm trjmjl jlfb fbus us irbw irbwtn tn++ ht sth% sth%%% rjmd rjmdhl hls s d edmh edmh%& %& bwlj bwljf f $ushljss! 3t "%% :jidl 3l " 8?? S/udrj Et! Snb. -l Ehiujrbd Strjjt 3l 6bs "lij%js -l ".rh% 04+ 48! )nj Stbrj Yds Cd%%jf Edsnhbl 04! :& )nj ,lf -e )nj Ehrst Njdr+ Sd%js 'df >hsjl Erbm H;=+??? )b HJ??+???! )nj Ebulfjr >jhlvjstjf 'hs Su((jss :& -.jlhli Ijw Stbrjs ,vjr& Sh* 2bltns ,vjltud%%& Cndlihli )nj Idmj )b Ebrjvjr 04! Currjl Currjlt%& t%& b.jrd b.jrdtjs tjs 9?? stbrjs stbrjs drbul drbulf f tnj wbr%f+ wbr%f+ whtn whtn 98 hl "mjrh "mjrh(d (d dlf 4;4 4;4 bvjrsjds! rbwhli tb 4+0?? stbrjs (bu%f nj%. Ebrjvjr 04 (bm.jtj whtn btnjr edst7 edsnhbl $rdlfs! 3l (bm.drhsbl+ '2 (urrjlt%& nds ;+0?? stbrjs hl = (bultrhjs+ wnh%j Adrd nds bvjr 0+??? stbrjs hl  (bultrhjs! 4.. _rb"bthbls

Ebrjvjr 04 rbm.ts tnjhr $ushljss ushli7 • • •

:h%%$bdrfs :%bi Sb(hd% 2jfhd %hgj Ed(j$bbg+ )whttjr+ )whttjr+ 3lstdirdm+ hltjrjst

3t nds d vjr& shm.%hehjf wj$shtj fjshil wnh(n .rbvhfjs mbrj erjjfbm ebr tnj bl%hlj snb..jrs tb tdgj d (%bsjr %bbg dt tnj ibbfs $& (%h(ghli tnj (dtjibrhjs snbwl bl tnj tb. be tnj s(rjjl!

4.: %dr/jthl& +trdtj&y D. Vrdfhthbld %dr/jthl&7 Ebrjvjr 04 usjs mdid1hlj dfvjrthsjmjlts ds hts bl%&

wd& be bee%hlj .rbmbthbls! 3t nds lb rdfhb br ) (bmmjr(hd%! 3t mbst%& wbrgs bl tnj mbfj% be bl%hlj mdrgjthli!

+burcj7

www!mdlh%dblsd%j!(bm+www!edsnhbl%d!(bm

@. 5h&htd %dr/jthl&3Ebrjvjr04 nds

frdwl hl whtn tnjhr snb..jrs tnrbuin hltrh(dtj sb(hd% mjfhd mdrgjthli hlhthdthvjs! )nj& usj Ed(j$bbg+ )whttjr+ dlf Nbu)u$j whtn (blthlubus u.irdfjs tb frdw hl fhs(usshbl dlf hl(rjdsj $rdlf dwdrjljss!

Ebrjvjr04Os Ed(j$bbg .dij $bdsts mbrj tndl 408 %dgn D%hgjsD dlf 4+??+??? .jb.%j ndvj D(nj(gjf hlD wnh%j snb..hli hl stbrjs bvjrd%%! Erj/ujlt .bsts $& tnj mdrgjthli tjdms hl(%ufj fheejrjlt .b%%s d$but .rbmbthbls dlf rjmhlfjrs be nbt ljw trjlfs bl tnj mdrgjt! )nj ed(t tndt (ustbmjrs ‑(nj(g hl” wnh%j tnj&5rj snb..hli (rjdtjs mbrj $rdlf dwdrjljss $j(dusj .jb.%j wdlt d%% be tnjhr Ed(j$bbg erhjlfs tb glbw tndt tnj&5rj rj(jhvhli irjdt edsnhbl fjd%s dt tnj stbrj! )nj )whttjr .dij nds (%bsj tb nd%e d mh%%hbl eb%%bwjrs whtn sjvjrd% u.fdtjs %htjrd%%& jvjr& fd&! 2dl& 3lstdirdm .nbtbs be $jnhlf tnj s(jljs ebbtdij drj u.fdtjf vhd twhttjr! Yhtn 4?+??? fjfh(dtjf su$s(rh$jrs dlf bvjr 4 mh%%hbl vhfjb vhjws+ Ebrjvjr04Os Nbu)u$j shtj sjrvjs ds tnj j.h(jltjr be Ebrjvjr04 DdfsD! Shl(j tnj bridlh1dthbl fbjsl fbjslOtOt .ut dfvjrt dfvjrthsj hsjmjl mjlts ts hl mdid1h mdid1hljs ljs br .%uis .%uis bl )+ )+ Nbu)u bu)u$j $j nds beejrj beejrjf f Ebrjvjr04 tb snbw(dsj tnjhr rj(brfhlis!

4.: +j&"jltdthbl9 Vdr&jthl& dlf _bshthblhl& 4.:.4 +j&"jltdthbl

2drgjt sjimjltdthbl hs d mdrgjthli strdtji& tndt hlvb%vjs fhvhfhli d $rbdf tdrijt mdrgjt hltb su$sjts be (blsumjrs+ wnb ndvj (bmmbl ljjfs+ dlf tnjl fjshilhli dlf hm.%jmjlthli strdtjihjs tb tdrijt tnjhr ljjfs dlf fjshrjs ushli mjfhd (ndllj%s dlf btnjr tbu(n7.bhlts tndt $jst d%%bw rjd(nhli tnjm! 2drgjt sjimjltdthbl hlvb%vjs fhvhfhli d mdrgjt hltb smd%%jr irbu.s be $u&jrs whtn fheejrjlt ljjfs+ (ndrd(tjrhsth(s+ br $jndvhbrs tndt mhint rj/uhrj sj.drdtj fheejrjlt mdrgjthli strdtjihjs! )njrj drj

ebur ebur sjimj sjimjltd ltdthb thbl l (dtjib (dtjibrhj rhjs s wnh(n wnh(n hs ijbird ijbird.nh .nh( ( sjimj sjimjltd ltdthb thbl+ l+ fjmbir fjmbird.n d.nh( h( sjimjl sjimjltdt tdthbl hbl++ .s&(nb .s&(nbird ird.nh .nh( ( sjimjl sjimjltdt tdthbl hbl++ dlf $jndv $jndvhbr hbrd% d% sjimj sjimjltd ltdthb thbl! l! :ut Ebrjvjr 04 bl%& usjs twb (bm$hldthbls be (blsumjr mdrgjt sjimjltdthbls wnh(n drj fjmbird.nh( dlf .s&(nbird.nh( sjimjltdthbl! •



Fjmbirdpnhc sjimjltdthbl-Ebrjvjr 04 .rbfu(ts drj mjdlt ebr .jb.%j ed%%hli

hl tnj dij $rd(gjt be 4;7;? &jdrs! -tnjr tndl tndt+ jlfjr Sjimjltdthbl hs d%sb d..%h(d$%j $j(dusj Ebrjvjr 04 .rbvhfjs .rbfu(ts ebr $btn tnj ijlfjr! Ebr j*dm.%j7 3t nds ebbtwjdr ebr wbmjl ds wj%% ds mjl! Ij*t hs 3l(bmj Sjimjltdthbl wnh(n Ebrjvjr 04 hs tdrijthli mhff%j (%dss dlf u..jr mhff%j (%dss! _sycnbirdpnhc sjimjltdthbl-Ebrjvjr 04 eb(usjs bl .jb.%j wnb %bvj tb s.h(j u. tnjhr wdrfrb$j dlf wdlt tb %bbg u$jr st&%hsn dt d%% thmjs! 3t5s (ustbmjrs drj d eb%%bwjr be tnj %dtjst edsnhbl trjlfs dlf drj %bbghli ebr %bw .rh(jf .rbfu(ts!

4.:.0 Vdr&jthl&

Ebrjvjr 04 nds (ustbmjrs erbm fheejrjlt $d(girbulfs mdhl%& $j(dusj ht beejrs d%% h ts .rbfu(ts dt deebrfd$%j .rh(j! )nj tdrijt dufhjl(j be E04 hs sb(hd%%& d(thvj dlf butibhli dlf hs d eb%%bwjr be %dtjst trjlfs! Ebrjvjr 04 fb lbt ndvj hltjlshvj mdrgjt (bvjrdij! )nj tdrijt hs &buli dfu%ts wnbsj %jhsurj thmj (blshsts be snb..hli br ndlihli but whtn erhjlfs! ! 3t nds sj%j(thvj mdrgjt (bvjrdij wnjrj stbrjs (dl $j %b(dtjf hl tnj (ht& dlf rurd% drjds! 4.:.) _bshthblhl&

:rdlf .bshthblhli hs tnj .rb(jss be (rjdthli d fhsthl(thvj beejrhli ebr d $rdlf+ wnh(n fheejrjlthdtjs tnj $rdlf hl tnj njdrts dlf mhlfs be tnj (blsumjr+ jlndl(js hts d..jd% dlf .bshthvj%& hm.d(ts (urrjlt dlf euturj .ur(ndsj .btjlthd%! 3l jssjl(j+ (blshstjlt+ sustdhljf dlf fheejrjlthdtjf $rdlf .bshthblhli rjsu%ts hl .bshthvj $rdlf j/uht&+ wnh(n hs but(bmj rjsu%t be d%% tnj jeebrts! bshthblhli (dl $j ebr d ijljrd% mdss mdrgjt dufhjl(j br d lh(nj fjmbird.nh( su$7irbu.+ ht (dl $j eb(usjf bl d .drth(u%dr mdrgjt+ $j rjihbld% br i%b$d% hl s(b.j+ dlf (dl jvb%vj bvjr thmj ds tnj $rdlf fjvj%b.s dlf mdturjs! Ebrjvjr 04 .bshthbls htsj%e ds d edst edsnhbl $rdlf! 3t .h(gs u. st&%j erbm tnj ruldwd& dlf .uts tnjm bl hts snj%vjs whtnhl ; wjjgs+ jvjl $jebrj tnj brhihld% st&%js rjd(n tnj stbrjs! "%bli whtn tnj tdi be Medst edsnhbl5+ ht nds d%sb ibt d tdi be M"eebrfd$%j .rh(j5! "%% tnj ruldwd& fjshils tndt d tjjldijr br d wbrghli .rbejsshbld% (bu%f lbt deebrf fuj tb hts nhin .rh(j drj lbw $jhli dvdh%d$%j tb tnjm dt d vjr& %bw .rh(j! Ebrjvjr 04 d%sb mdgjs usj be hmdij fheejrjlthdthbl! 3t nds d vjr& $dsh( %bib (blshsts be #ust twb (b%burs7 :%d(g dlf Nj%%bw $ut tnjsj twb (b%burs ndvj %jet d %bli %dsthli jeej(t jeej(t bl tnj (blsu (blsumjrs mjrs mhlf! 3e sbmjbl sbmjblj j sjjs sjjs &j%%bw &j%%bw dlf $%d(g $%d(g sbmjw sbmjwnjr njrj+ j+ whtnbut tnhlghli tnj& dssb(hdtj ht whtn Ebrjvjr 04!

4.> +8V Dldyshs 4.>.4 +trjl&tn •

!dtjst Vrjlfs dt dbrfd6j #rhcj3  "s sbbl ds d fjshil hs %dul(njf+ Ebrjvjr 

04 hl(br.brdtjs tndt fjshil dlf .uts ht hl tnj stbrj whtnhl ; wjjgs+ sbmjthmjs jvjl $jebrj tnj brhihld% fjshil (bmj (bmj but bl tnj snj%vjs! snj%vjs! )nhs dttrd(ts %bt be  be  tjjldijrs dlf &buli wbmjl ds tnj& ijt %dtjst st&%js st &%js dt dl deebrfd$%j .rh(j ds (bm.drjf tb tnj rulwd& .rh(j! •

Pjtdh #rjsjlcj3 )nj %drij dlf betjl bvjrwnj%mhli%& bvjrsh1jf Ebrjvjr 04

stbrjs drj d%rjdf& .rjsjlt bl d%mbst jvjr& (blthljlt dlf (blthluj tb mu%th.%j hl lum$jr! •

_rjsjlcj bl +bchd "jfhd3  Ebrjvjr 04 nds d vjr& whfj (ustbmjr $dsj dlf

tb gjj. hts (ustbmjr u.fdtjf d%% thmj+ ht hs .rjsjlt bl mdl& sb(hd% ljtwbrghli shtjs %hgj Ed(j$bbg+ 3lstdirdm+ hltjrjst+ Nbu)u$j+ )whttjr dlf mdl& mbrj! •

Nh&n custb"jr trdhc3  Ebrjvjr 04 ijts nhin (ustbmjr trdeeh( bl hts bl%hlj

.brtd% dlf nds %bt be eb%%bwjrs bl hts sb(hd% ljtwbrghli d((bults! 4.>.0 jd/ljss •

Ebrjvjrr 04 usjs usjs d%mbst d%mbst hfjlth hfjlth(d (d%% fjshil fjshils s tnj& 5u#hcdthl 5u#hcdthl& & fjsh&ls3 fjsh&ls3 "s Ebrjvj (blt (blthl hluj uj tb ed(j ed(j %dwsu %dwsuht hts s erbm erbm btnj btnjrr $rdl $rdlfs fs++ fjsh fjshil iljr jrs s dlf dlf .rbf .rbfu( u(thb thbl l ed(tbrhjs ebr (b.&hli tnj .n&sh(d% .dttjrls be tnj fjshils!



,vjl detjr detjr (drjeu (drjeu%% sj%j(t sj%j(thbl hbl be tnj stdee+ stdee+ tnj& tnj& drj Nh&n +tdturl +tdturl bvjr3 bvjr3 ,vjl fhssdsthsehjf whtn tnjhr stdee dlf tnus (ndlijs tnjm erj/ujlt%&! erj/ujlt%&!



!b7 1udhty #rbfucts3 )nj .rbfu(ts be Ebrjvjr 04 drj lbt furd$%j dlf tjlf

tb tbrl br ijt fdmdijf detjr vjr& snbrt s.dl be thmj! 4.>.) 8##brtulhthjs •

brf b "butn7 Ebrjvjr 04 ijts %bt be .u$%h(ht& fuj tb wbrf be mbutn! "%sb

mdl& (j%j$rhthjs wjdr tnjhr (%btnjs wnh(n hls.hrjf tnj &buli dufhjl(j tb $u& dt Ebrjvjr 04



vjr & shmh%dr tb %dr/jt &rb7tn 3 Currjlt edsnhbl trjlfs ebr &buli dfu%ts drj vjr& tnj .rbfu(ts tndt Ebrjvjr 04 sj%%s!

4.>., Vnrjdts •

Cb"#jthtbrs3 Ebrjvjr 04 (bm.jthtbr %hgj '2 dlf A">" .bsj irjdt tnrjdt

$j(dusj tnj& .rbvhfj shmh%dr .rbfu(t hl shmh%dr .rh(j $rd(gjts!

4.( +u##y Cndhl Ebrjvjr 04 ijljrdtj edsnhbl .rbfu(ts whtn d %hintlhli s.jjf thmj (&(%j! Ebrjvjr 04 eb(u eb(usj sjs s bl $rhf $rhfih ihli li tnj tnj id. id. $jtw $jtwjj jjl l nhin nhin edsn edsnhb hbl l dlf dlf tnj tnj "mjrh mjrh(d (dl l $ufi $ufijt jt (blsumjr+ dlf ndvj d((bm.%hsnjf tnhs $& jlsurhli tnjhr su..%& (ndhl mdldijmjlt hs hl hts mbst jeeh(hjlt fj%hvjr& s&stjm! Ijw (bm.jthtbr Ebrjvjr 04 nds mdstjrjf tnj drt drt be tnj tnj su.. su..%& %& (ndh (ndhl! l! Ebrj Ebrjvj vjrr 04 nds nds d nhin nhin turl turlbv bvjr jr rdtj rdtj++ wnh( wnh(n n tnj& tnj& (dl (dl d((bm.%hsn $j(dusj tnj& ‑(drr& d njd%tn& mh* be .rhvdtj %d$j% ibbfs ds wj%% ds tnbsj erbm btnjr su..%hjrs! Edsnhbl sjdsbls eb%%bw tnj dllud% (&(%j be summjr+ dutuml+ whltjr dlf s.rhli”+ $ut+ ‑hl edst edsnhbl+ (&(%js drj (bm.rjssjf hltb snbrtjr .jrhbfs be 79 wjjgs !

4.' +uccjss +tbry Ebrjvjr04 hs L400 hl Ebr$js $hiijst $hiijst .rhvdtj (bm.dlhjs %hst be ZS"! Ebrjvjr 04 wds wds jstd$%hsnjf ds Edsnhbl 04 hl 48 $& d Gbrjdl hmmhirdlt hl d smd%% 8?? s/ ejjt s.d(j! )bfd&+ md%%s nbusj tnj edsnhbl ihdlt hl 8+??? s/udrj ejjt drjd dlf tnjhr 3 e%disnh. stbrjs drj s.rjdf bvjr 0+??? s/udrj ejjt! :& mbljtdrh%& jvd%udthli tnjhr edsnhbl erhjlf%& er hjlf%& fjshils+ Ebrjvjr 04 nds $jjl (d.d$%j dt .u%% hl rj%jlt%jss su..brt beejrhli (%btnhli ebr tjjldijrs+ %dfhjs dlf mjl d.drt erbm vjlturhli hltb d((jssbrhjs dlf $jdut& .rbfu(ts! Ynh%j Ynh%j btnjr btnjr (%btnh (%btnhli li (bm.d (bm.dlhj lhjs5 s5 sbur(j sbur(jf f .rbfu( .rbfu(ts ts d$rbdf d$rbdf tb gjj. gjj. (bsts (bsts fbwl+ fbwl+ Ebrj Ebrjv vjr 04 wdlt wdltjf jf tb wbrg wbrg whtn htn nbus nbusjn jnb% b%f f .rbf .rbfu( u(jr jrs! s! )nhs )nhs .jrm .jrmht httj tjf f tnj tnj bridlh1dthbl tb ijt tnj mbst rj(jlt st&%js bl tnj rd(gs wj%% $jebrj hts rhvd%s! Ynjl Ebrjvjr 04 ndf jltjrjf hl 0?4?+ ht ndf d erdl(nhsjj dirjjmjlt whtn Yjst  "shd7$dsjf Sndrde irbu. $ut wds uld$%j tb s(d%j u.! 3l 0?4;+ ht swht(njf .drtljrs dlf dllbul(jf d #bhlt vjlturj whtn F6E :rdlfs dlf b.jljf tnj ehrst stbrj ulfjr tnj K hl 2d&+ 0?4;! :ut Ebrjvjr 04 su((jss stbr& nds lbt $jjl whtnbut hts sndrj be (bltrbvjrshjs! )nj (bm.dl& ed(jf sjvjrd% d%%jidthbls be (b.&rhint hlerhlijmjlts didhlst ht! "s rj.brtjf $& Ebr$js+ Ebrjvjr 04 ndf =? (b.&rhint hlerhlijmjlt (%dhms s%d..jf bl ht! Sbmj be  tnj mbst mbst edmbus edmbus edsnhb edsnhbljr ljrs s hl "mjrh(d mjrh(d %hgj %hgj Fhdlj Fhdlj vbl vbl Eurstj Eurstjl$j l$jri+ ri+ "lld "lld Suh+ Suh+ )rbvdtd+ dlf wjl Stjedlh ndvj sujf Ebrjvjr 04! 3l dl& (dsj+ tnj ehrm wds ljvjr  ebul ebulf f rj.r rj.rjn jnjl jlsh sh$% $%j j dlf dlf sjtt sjtt%j %jf f mbst mbst be tnj tnj (dsj (dsjs s but but be (bur (burts ts!! Yhtn Yhtn d%% d%% fuj fuj

dfmhrdthbl+ Ebrjvjr 04 gjj.s u. tndt ht wbrgs whtn trdfjrs rdtnjr tndl fjshiljrs+ dlf fbjs lbt fu.%h(dtj but%hljs! Ib blj (dl fjl& tnj ed(t tndt Ebrjvjr 04 wds .u%%jf u. $& d (bu.%j be mjfhd nbusjs %hgj )nj Fdh%& 2dh% dlf )nj 'ueehlitbl bst! )nj& iudrdltjjf tndt tnj drth(%js be  (%bt (%btnh nhli li ehrm ehrm wds wds .rb. .rb.j% j%%hl %hli i d rj%hi rj%hihb hbus us fj%h fj%h$j $jrd rdtj tj j*.b j*.bsu surj rj dlf dlf d Cnrhs Cnrhsth thdl dl drrdlijmjlt shl(j ht sb%f .rbfu(ts .rhltjf whtn wbrfs %hgj ‑)ndlg bf+” ‑'b%&+” ‑jd(j+” ‑Edhtn+” ‑'b.j+” ‑6bvj+” dlf ‑Kjsus!” )nj d((bm.%hsnmjlt be Ebrjvjr04 sjts dl ul.rj(jfjltjf j*dm.%j tb smd%% idrmjlts dssb(hdthbls d%% tnrbuin tnj wbr%f!

4.4= Euturj _rbs#jcts Edst (dsud% (ndhl Ebrjvjr 04 nds dffjf mjl5s+ ihr%s dlf .%us (b%%j(thbls tb =? mbrj stbrjs ds .drt be hts i%b$d% j*.dlshbl .%dl! )nhs %dtjst mbvj hs .drt be tnj (bm.dl&5s ibd% tb $j(bmj dl H $h%%hbl (bm.dl& whtnhl tnj lj*t twb &jdrs dlf tb ndvj 9?? stbrjs drbulf tnj wbr%f whtnhl tnj lj*t tnrjj &jdrs! Ebrjvjr 04 (urrjlt%& b.jrdtjs mbrj tndl 9? stbrjs hl = (bultrhjs! 3t hs whfj%& nj%f tndt 6hlfd Cndli wh%% tdgj bvjr tnj (bm.dl& dt wndtjvjr thmj njr edtnjr (nbbsjs tb stj. fbwl mdghli ht (%jdr  tndt tnj Cndli edmh%& nds lb fjshrj tb tdgj tnjhr (bm.dl& .u$%h( dt dl& thmj hl tnj ebrjsjjd$%j euturj! Ebrjvjr 04 hs wdlthli tb b.jl 9?? ljw stbrjs hl tnj eb%%bwhli tnrjj &jdrs+ d%% uth%h1hli tnj -rd(%j erdmjwbrg tb nj%. whtn .rbmbthli! )nj erdmjwbrg wh%% ebrj(dst sndfjs+ st&%js dlf SGZ5s dt jd(n be hts sh* wj$shtjs dlf (br.brdtj+ erdl(nhsj dlf #bhlt7 vjlturj bwljf $rh(g dlf7mbrtdr fbmdhls hl ; ldthbls!  "%sb+ Ebrjvjr 045s eb(us bl rjtdh% %b(dthbls rdtnjr tndl mdrgjthli nds d%%bwjf tnjm tb b((u.& sbmj be tnj mbst sbuint detjr rjd% jstdtj hl md#br (hthjs drbulf tnj i%b$j+ $rhlihli tnjhr .rbfu(ts tb d%mbst jvjr& mdrgjt dvdh%d$%j! "s tnj& (blthluj tb j*.dlf tnj& wh%% wh%% d%sb d%sb (blthl (blthluj uj d(/uhrh d(/uhrhli li glbw%j glbw%jfij fij d$but d$but tnj jvb%vh jvb%vhli li i%b$d% i%b$d% edsnhb edsnhbl l %dlfs(d.j dlf hl .drth(u%dr d$but (bm.jthtbrs %hgj A">"+ 'jlljs  2durht1 B'2_+ Zlh/%b dlf mdl& btnjr (bm.jthtbrs!

4.44 Ebrjvjr 04s 0?+???!

-ut be tnj tbtd% rjs.blfjlts+  Bd..*_! be tnjm .rjejr tb snb. erbm d rjtdh% stbrj



-ut be tnj tbtd% tbtd% rjs.bl rjs.blfjl fjlts+ ts+ Bd.. Bd..*!_ *!_ $j(dusj be hts (blvjlhjl(j!

be tnjm %hgjs bl%hlj bl%hlj snb..hl snb..hli i





-ut be tnj tbtd% rjs.blfjlts+ ;Bd..*!_ be tnjm ndvj njdrf d$but Ebrjvjr  04 tnrbuin MYbrf be mbutn5!

-ut be tnj tbtd% rjs.blfjlts+ mbrj tndl =? be tnjm drj sdthsehjf whtn tnj ed$rh( tndt ebrjvjr 04 usjs!

-ut be tnj tbtd% rjs.blfjlts+ =0Bd..*!_ be tnjm rdtjf stbrj %hinthli be  ebrjvjr 04 ds bbf!







-ut be tnj tbtd% rjs.blfjlts+0B d..*_! be tnjm rdtjf tnj mush( .%d&jf hl ebrjvjr 04 ds bbf!

-ut be tnj tbtd% rjs.blfjlts+ = Bd..*_! be tnjm rdtjf tnj d((jssh$h%ht& be tnj .rbfu(ts hl Ebrjvjr 04 ds "vjrdij!

-ut be tnj tbtd% rjs.blfjlts+ 0 Bd..*!_ be tnjm rdtjf tnj mbvhli s.d(j hl tnj stbrj tb $j "vjrdij!





-ut be tnj tbtd% rjs.blfjlts+ Bd..*_! ; be tnj .jb.%j wjrj #ust sdthsehjf whtn whtn tnj .rh(js .rh(js tndt tndt ebrjv ebrjvjr jr 04 beejrs beejrs!! Ynjrjd Ynjrjds+ s+ 4 d..*! d..*! Yjrj Yjrj nhin%& nhin%& sdthsehjf dlf d..*! Yjrj lbt dt d%% sdthsehjf whtn tnj .rh(js!

-ut be tnj tbtd% rjs.blfjlts+ Bd..*!_ 9 be tnjm rdtjf tnj hl7stbrj ds.j(ts ds "vjrdij!







-ut be tnj tbtd% rjs.blfjlts+ mbrj tndl =?Bd..*!_ .jb.%j drj sdthsehjf whtn tnj Ehts tndt ebrjvjr 04 beejrs!

-ut be tnj tbtd% rjs.blfjlts+ mbrj tndl =?Bd..*!_ .jb.%j drj sdthsehjf whtn tnj (b%burs tndt ebrjvjr 04 beejrs!

-ut be tnj tbtd% rjs.blfjlts+ mbrj tndl =?Bd..*!_ .jb.%j drj sdthsehjf whtn tnj vdrhjt& tndt ebrjvjr 04 beejrs!







-ut be tnj tbtd% rjs.blfjlts+ mbrj tndl =?Bd..*!_ .jb.%j drj sdthsehjf whtn tnj fhs.%d& tndt ebrjvjr 04 nds!

-ut be tnj tbtd% rjs.blfjlts+ mbrj tndl =?Bd..*!_ .jb.%j drj sdthsehjf whtn tnj fjshils tndt ebrjvjr 04 nds!

-ut be tnj tbtd% rjs.blfjlts+ mbrj tndl =?Bd..*!_ .jb.%j snb. erbm tnj $rdlf Adrd!



 "((brfhli tb ; .jb.%j Bd..*!_ Bbut be tnj tbtd% rjs.blfjlts+ Ebrjvjr 04 fheejrjlthdtjs htsj%e bl tnj .rh(j ed(tbr!



-ut be tnj tbtd% rjs.blfjlts+ d..*!  be tnjm sdhf tndt hl jvjr& twb wjjgs+ ljw .rbfu(ts snbu%f $j hltrbfu(jf!



-ut be tnj tbtd% rjs.blfjlts+ mbrj tndl ? be tnjm ehlf Sb(hd% mjfhd ds tnj mbst dttrd(thvj .rbmbthbld% d(thvht& d(thvht &!



-ut be tnj tbtd% rjs.blfjlts+ mbrj tndl J sdhf tndt Ebrjvjr 04 snbu%f hltrbfu(j M'bmj FU(br5 ds d ljw .rbfu(t %hlj!

Cnd#tjr ,; _rb#bsd b tnj 6rdlf3 %hl&j

,.4 Hltrbfucthbl 2hli 2hli%j %j hs d $rdl $rdlf f wnh( wnh(n n hs fjd% fjd%hl hli i hl tnj tnj (bl( (bl(j. j.tt be (blt (bltjm jm.b .brd rdr& r& Beus Beushb hbl l be  trdfht trdfhthbl hbld% d%  mbfjrl mbfjrl__ st&%j st&%j be (%btnh (%btnhli+ li+ d((jss d((jssbrh brhjs js dlf nbmj nbmj eurlhs eurlhsnhl nhli i dt dl deebrfd$%j .rh(j! 2hli%j ds hts hl(rjfh$%j ldmj wh%% dfd.t tb gjj. u. whtn tnj jvjr  (ndlihli st&%js hl tnj edsnhbl wbr%f! )nj dtmbs.njrj tndt tnj mhli%j (bm.dl& hs tr&hli tb (rjdtj (rjdtj wh%% wh%% fjehlhtj%& fjehlhtj%& $j rjd(njf rjd(njf tb hts tdrijt tdrijt dufhjl(j+ dufhjl(j+ &buli &buli mjl dlf wbmjl tndt %bvj std&hli bl tnj (utthli jfij be (bltjm.brdr& edsnhbl+ ebr tnj rhint .rh(j!

,.0 *hshbl dlf %hsshbl ,.0.4 *hshbl

,vjl ,vjltu tud% d%%& %& wj wbu% wbu%f f %hgj %hgj tb j*.d j*.dlf lf bur bur $ush $ushlj ljss ss wnh( wnh(n n mjdl mjdls s wj drj drj fbhl fbhli i jvjr&tnhli butnbusj sb %dtjr wnjl tnjrj wh%% $j d irjdt fjmdlf be bur .rbfu(ts wj wh%% fb jvjr&tnhli hl7nbusj! ,.0.0 %hsshbl

Yj wbu%f %hgj tb fb i%b$d% $ushljss shmu%tdljbus%& wnh%j wj drj b.jrdthli hl .dl 3lfhd!

,.) -lh1uj +jhl& #bhlt rbv rbvhf hfhl hli i d eush eushbl bl be 3lfh 3lfhdl dl dlf dlf trjl trjlf& f& .rbf .rbfu( u(ts ts d%bl d%bli i whtn whtn dl b.th b.thbl bl be  (ustbmh1dthbl ebr 'bmj Eurlhsnhlis!

,., jjf &d# dldyshs Yj ndvj hfjlthehjf tnj .rb$%jm detjr fbhli tnj .rhmdr& dld%&shs bl Ebrjvjr 04 wnh(n sd&s tndt bur Ebrjvjr 04 hs lbt .rbvhfhli ibbf /ud%ht& be .rbfu(ts tb tnj (blsumjr sb wj ndvj tdgjl ibbf (blshfjrdthbl be tnhs .bhlt dlf wj wh%% $j .rbvhfhli ibbf /ud%ht& be .rbfu(ts d%bli whtn dl b.thbl be (ustbmh1dthbl bl sbmj .rbfu(ts+ tb ihvj .rb.jr  sdthsed(thbl tb bur (blsumjrs! ,.,.4 ny drj 7j fbhl& %HI!J % HI!J ds d 6rdlf 4. 5urd6hhty3 )nj .rbfu(ts wj wh%% $j .rbvhfhli wh%% $j furd$%j ds wj wh%% $j ushli d

$%jlf be .b%& (bttbl BC_   be .b%&jstjr  =0 be (bttbl! 0. Custb"hFdthbl3 Yj wh%% $j .rbvhfhli (ustbmh1dthbl bl s.j(heh( .rbfu(ts %hgj bl

nbmj eurlhsnhli .rbfu(ts tndt hl(%ufjs (usnhbl (bvjrs  (urtdhls! ). +tyhsn #rbfucts3   Yj wh%% $j (ndlihli bur stb(g detjr jvjr& ; wjjgs wnh(n

mjdls wj wh%% $j .rbvhfhli edst edsnhbl whtn .jrej(t st&%hsn .rbfu(ts tndt wh%% dttrd(t bur (ustbmjrs! ,.,.0 ny drj 7j cb"hl& u# 7htn Nb"j Eurlhsnhl&s ds @rdlf J?tjlshbl







2bst be tnj tjjldijrs %hgj tb fj(brdtj tnjhr rbbms br nbmjs whtn (utj dlf deebrfd$%j tnhlis sb wj drj .rbvhfhli tnjm Cusnhbl (bvjrs  (urtdhls! )nhs .rbfu(t %hlj hs lbt %dul(njf $& bur (bm.jthtbr $rdlf7Ebrjvjr 04+ sb wj ndvj d (bm.jththvj jfij bvjr tnjm!  "((brfhli tb d survj& (blfu(tjf $& us+ mbst be tnj .jb.%j idvj d suiijsthbl tb ndvj 'bmj eurlhsnhli ebr $rdlf j*tjlshbl!

,. %dr/jthl& %h? ,..4 _dcj3 3lhthd%%& wj wh%% b.jl bur stbrj hl Fj%nh+ hl F6E md%% ds tnjrj wh%% $j lb

.rb$%jm ebr s.d(j hl tnhs md%%! )njl wj wh%% b.jl bur stbrj d(rbss .dl 3lfhd! "lf shmu%tdljbus%& wj wh%% b.jrdtj bur $ushljss i%b$d%%& d%sb! ,..0 _rb"bthbl3 Yj wh%% .rbmbtj bur stbrj tnrbuin sb(hd% ljtwbrghli shtjs+ .bstjrs+

2did1hljs+ md%% ed^dfj dlf 3l stbrj .rbmbthbls!

j7s#d#jr df dlf %d Eddfj

%d&dFhlj Df

)5 Nbdrfhl&s

*hshthl& Cdrfs ,..) _rhcj3 -ur $dsh( .rh(j .bhlts ebr bur .rbfu(ts hl d..drj%s  d((jssbrhjs drj

>s! 088 dlf >s! =88 dlf >s! ;88 ebr nbmj eurlhsnhli! Yj wbu%f $j eb%%bwhli tnj s&(nb%bih(d% .rh(hli strdtji& dlf jljtrdthli .rh(hli strdtji& tb dttrd(t (ustbmjrs! .rbvhfj j edst edst edsnhb edsnhbl l .rbfu .rbfu(ts (ts $ut whtn furd$h furd$h%ht& %ht& whtn ,.., ,.., _rbfuc _rbfuctt O Yj wh%% .rbvhf deebrfd$%j .rh(js! -ur rbfu(t rdlij hs ds eb%%bws7

4b"jl

%jl

Nbmj Eurlhsnhl is

)b.s

Z..jr wjdr 

Cusnhbls

:bttbms

:bttbms

Curtdhls

Ebbtwjdr 

 "((jssbrhjs

 "((jssbrhjs

`dis

Ebbtwjdr 

,.:. +tyj Hls#hrdthbl ,.:.4 %bbf @bdrf

 " mbbf mbbf $bdrf hs j*trjmj%& usjeu% ebr jstd$%hsnhli tnj djstnjth( ejj%! 2bbf :bdrf hs d (b%% (b%%j( j(thb thbl l be fhee fheejr jrjl jltt hmdi hmdijs js++ ird. ird.nh nh(s (s++ br j*dm j*dm.% .%js js be st&% st&%js js tb ijt ijt d $jtt $jttjr  jr  ulfjrstdlfhli be sbmjblj5s .rjejrjl(j ebr fjshil BYdiljr+ BYdiljr+ 0?49_!  " .h(turj hs wbrtn d tnbusdlf wbrfs+ dlf mbbf $bdrfs drj d irjdt tbb% tb (rjdtj tndt .h(turj ebr tnj (ustbmjrs! )nj eb%%bwhli mbbf $bdrf fjehljs tnj hls.hrdthbl $jnhlf tnj tnjmdth( sjtthli ebr tnj fjshils usjf $& tnj $rdlf 2hli%j! 3t d%sb td%gs d$but tnj ljw ljw .rbf .rbfu( u(tt %hlj %hlj77 'bmj 'bmj Eurl Eurlhs hsnh nhli lis s tndt tndt 2hli 2hli%j %j beej beejrs rs ds (bm. (bm.dr drjf jf tb hts hts (bm.jthtbrs!

,.:.0 Ed6rhc @bdrf

Ed$rh( :bdrf hs d (b%%j(thbl be vdrhbus ed$rh( swdt(njs tndt d fjshiljr fj(hfjs tb usj ebr nhs njr .rbfu(t %hlj! )njsj swdt(njs drj ijljrd%%& $dsjf bl tnj trjlf ebrj(dst fblj $& tnj j*.jrts! 2hli%j wbu%f $j eb(ushli bl ushli =0 b%&jstjr dlf  (bttbl hl mbst be tnj (%btnjs! Ed$rh( %hgj Fjlhm wh%% lbt bl%& $j usjf tb .rbfu(j d..drj%s+ $ut d%sb tb .rbfu(j d((jssbrhjs+ (urtdhls dlf (usnhbls! "s tnj $rdlf eb(usjs bl eushbl be  trdfhthbld% dlf mbfjrl .rhlts+ ht wh%% d%sb ndvj $dthg+ jm$rbhfjr&+ mhrrbr dlf #utj wbrg hls.hrjf $& tnj su$ur$s be 3lfhd! :jshfjs tnj $%jlf be .b%& (bttbl+ 2hli%j wbu%f d%sb $j ushli tnj eb%%bwhli ed$rh(s ebr  tnj .rbfu(thbl be thts .rbfu(ts7

,.:.) Cbbur @bdrf

Cb%burs deej(t us $btn mjltd%%& dlf .n&sh(d%%&! 3e usjf jeej(thvj%&+ Cb%burs .%d& d md#br rb%j hl fjshilhli .rbfu(ts! ,d(n (b%bur nds d fheejrjlt jeej(t bl jvjr&blj! " (b%bur $bdrf fjehljs tnj md#br (b%burs usjf $& tnj fjshiljr br tnj $rdlf hl tnjhr  .rbfu(ts!  "etjr tnj $rdlf5s tnbrbuin rjsjdr(n bl tnj )rjlf Ebrj(dsthli+ S.rhliSummjr 0?4J+ ht wds (bl(%ufjf tndt wdrm Cb%burs wh%% ru%j tnj mdrgjt! Idturd% sndfjs .rhltjf bl sbet mdtjrhd%s d%wd&s mdgj ht %bbgs mbrj d..jd%hli! )nj eb%%bwhli Cb%bur :bdrf (%jdr%& fjehljs tnj .dltblj (b%burs usjf hl hts .rbfu(t fjshils!

,.:., Custb"jr #rbhj

Custbmjr .rbeh%hli hs (rhth(d% tb d (bm.dl& hltjrjstjf hl gjj.hli (ustbmjrs dlf hl(rjdshli tnjhr vd%uj! 3t td%gs d$but tnj fjmbird.nh(s dlf $jndvhbr be tnj (ustbmjr  wnh(n nj%.s tnj (bm.dl& tb eurtnjr ulfjrstdlf tnj t&.j be (ustbmjr tnj& drj fjd%hli whtn dlf tnus hm.rbvj tnjhr .rbfu(ts dlf sjrvh(js d((brfhli%&! d((brfhli%&!

,.> _rbfuct !hlj

,.>.4 8%J.0 +2HPV+ • • • • • • • • • •

%jdtjf jl(h% Crjdsjf :u$$%j  "7%hlj :urfd 2hlhs Sdrbli Frd..jf Cbw%

,.>.) 5PJ++J+ jl(h% 6d&jrjf 2hlh frjss Fjlhm id%d*& E%drjf frjss b%b frjss 6bli jvjlhli frjss

,.>., %J. -__JP JDP %J.: E88VJDP %J IZ 2:,> Vbtd Vbtd %dj _b#udthbl hl Hlfhd 0 Vbtd b b Ej"djs hl Hlfhd ,(

Currjlt _b#udthbl b   Hlfhd hl 0=4: 490):9),,9: )4 :,09(''90= ( ')9,,9,0 )

=0 

BCjlsus be 3lfhd rbvhshbld% .b.u%dthbl tbtd%s 3lfhd Cjlsus 0?44 _ _.0 )nhs (ndrt snbws tndt .jr(jltdij be md%js hs =; dlf ejmd%js hs J hl dij

irbu. $jtwjjl 4=7;? &jdrs!

lum`jr be mdajs dlf ejmdajs hl dij irbup `jtwjjl !-"# yjdrs

mdajs '-) !jmdajs +.)

_b#udthbl fhstrh6uthbl bl 6dshs b d&j &rbu#s @JVJJ 43)= r. lu"6jr b "djs dlf j"djs hl d&j &rbu# 6jt7jjl 43)= yjdrs

"djs

j"djs

)

,>

BCjlsus be 3lfhd rbvhshbld% .b.u%dthbl tbtd%s 3lfhd Cjlsus 0?44_ 0?44_

_.) )nhs (ndrt h%%ustrdtjs tnj .b.u%dthbl fhstrh$uthbl $jtwjjl tnj dij irbu. 4=70

&jdrs bl tnj $dshs be 3l(bmj %jvj%!

$%$&A'V(%) *(SVP(+&V(%) +,V,,) 'I,IP%&$ !-./?,'PS %) V4, +'S(0 %E ()0%3, A,6,A :

/&?N ++)

M&44$0 ?$366 ':)

BCjlsus be 3lfhd rbvhshbld% rb vhshbld% .b.u%dthbl tbtd%s 3lfhd Cjlsus 0?44_ 0?44_

-Z6")3-I F3S)>3:Z)3-I :,)Y,,I ",>-Z 4=7;?N,">S! 23FF6,   >3C' C6"SS -Z6")3-I F3S)>3:Z)3-I :,)Y,,I  ",>-Z 4=70N,">Sbl 4=70N,">Sbl tnj $dsh( be hl(bmj hl(bmj %jvj%!  =9

,.4=.0 Vdr&jthl&

 " s.j(heh( irbu. be (blsumjrs dt wnh(n d (bm.dl& dhms hts .rbfu(ts dlf sjrvh(js! Nbur tdrijt (blsumjrs drj tnbsj wnb drj mbst %hgj%& tb $u& erbm &bu! )nj Crhtjrhd ebr tdrijt mdrgjt drj -

Sh1j ,*.j(tjf irbwtn Cbm.jththvj .bshthbl Cbst be rjd(nhli tnj mdrgjt

)nj tdrijt irbu. be $rdlf 2hli%j 2hli%j drj .jb.%j erbm dij irbu. be 4=7;?! 4=7;?! Yj wh%% tdrijt tnjm $& ihvhli fhs(bults+ (ustbmh1dthbl bl s.j(heh( .rbfu(ts+ wj (dl jvjl ihvjl tnjm mjm$jrsnh. (drfs sb tndt tnrbuin tndt tnj& (dl rjfjjm tnjhr .bhlts  wj (dl tdrijt tnjm tnrbuin tnrbuin d%% dlf dlf sb(hd% mjfhd mjfhd shtjs ,.4=.) _bshthblhl&

 "l jeebrt tb hle%ujl(j (blsumjr .jr(j.thbl be d $rdlf br .rbfu(t rj%dthvj tb tnj .jr(j.thbl be (bm.jthli $rdlfs br .rbfu(ts! 3ts b$#j(thvj hs tb b((u.& d (%jdr+ ulh/uj+ dlf dfvdltdijbus .bshthbl hl tnj (blsumjrOs mhlf )nj $rdlf 2hli%j wh%% .bshthbl htsj%e ds d edst edsnhbl $rdlf dlf wh%% $j tnj ehrst blj tb %dul(n (ustbmh1dthbl bl s.j(heh( .rbfu(ts dt vjr& deebrfd$%j .rh(js! .rh(js! Yj wh%% .bshthbl bur $rdlf ds smd%% thmj mblj& $rdlf $ut whtn irjdt /ud%ht& dlf deebrfd$%j .rh(js dlf wh%% $j .rbvhfhli (ustbmh1dthbl (ustbmh1dthbl d%sb! "lf wj bur .rbvhfhli .rbvhfhli nbmj eurlhsnhli d%sb d%sb ds bur (bm.jthtbrs drj lbt hltb tnhs %hlj sb ht wh%% $j d (bm.jththvj jfij bvjr tnjm!

,.44. +8V dldyshs ,.44.4 +trjl&tn • • • • • • •

>jdsbld$%j .rh(js d((brfhli tb tnj .rbfu(t Custbmjr sjrvh(j7ijljrd%%& vjr& ghlf dlf d((bmmbfdthli Yhfj vdrhjt& be .rbfu(ts  Cnbh(js bbf fjshil whtn ljw (bl(j.t be 2bfjrl  3lfhdl eushbl ud%ht& be tnj .rbfu(t wh%% $j lh(j rbvhfhli rbu.bls  rjwdrf s&stjm S&stjmdth(  wj%% mdldijf bl%hlj d..  shtj

,.44.0 jd/ljss •

 "s wj drj ljw tb tnhs hlfustr& + sb md& $j wnjl wj ijt bur (%btnjs br  dl&tnhli mdlued(turjf tnjl md& $j tnj mdlued(turj md& lbt ihvj us .rb.jr  fhs(bult dlf wj wbu%f ndvj %jss .rbeht mdrihls! m drihls!

,.44.) ,.44.) 8##brtulhthjs





Yj wh%% $j -lj be tnj ejw stbrjs tndt wh%% $j ndvhli trjlf& trdfhthbld% .%us mbfjrl (%btnjs  'bmj eurlhsnhli whtn deebrfd$%j .rh(js! Yj wh%% sj%% edst edsnhbl hl (%btnhli+ d((jssbrhjs+ ebbtwjdr  nbmj eurlhsnhli

,.44., Vnrjdts •

Stbrjs %hgj '2 dlf E04 wh%% $j bur (bm.jthtbrs ds tnj& drj d%sb .rbvhfhli sdmj .rbfu(ts whtn sdmj .rh(j rdlij !

,.40 +u##y Cndhl %dld&j"jlt Su..%& (ndhl Bd%sb (d%%jf vd%uj (ndhl br fjmdlf (ndhl_+ hs tnj ljtwbrg be tnj hlvb%vjf (bm.dlhjs+ tnrbuin u.strjdm dlf fbwlstrjdm %hlgdijs+ hl tnj fheejrjlt .rb(jssjs dlf d(thvhthjs tndt .rbfu(j vd%uj hl tnj ebrm be .rbfu(ts dlf sjrvh(js hl tnj ndlfs ndlfs be tnj u%thmd u%thmdtj tj (blsumj (blsumjr! r! Ebr Ebr j*dm.%j+ j*dm.%j+ hl 23I6, 23I6, wj ds d .drt .drt be  mdlued(turjr hs d .drt be d su..%& (ndhl tndt ibjs u.strjdm tnrbuin tnj wjdvjrs be  ed$rh(s tb tnj mdlued(turjrs be eh$jrs+ dlf fbwlstrjdm tnrbuin rjtdh% but%jt tb tnj ehld% (blsumjr! ,d(n be tnjsj bridlh1dthbls hl tnj (ndhl hs fj.jlfjlt u.bl jd(n btnjr! 3l brfjr tb (blstru(t d .%dl ebr mhli%j wj ehrst fjvj%b.jf d strdtji& ebr SC2 wnh(n ibjs bl %hgj %dl 777 Sbur(j777  2dgj 77777 Fj%hvjr77777  :u& 







Yj ndvj ndvj usjf usjf d sjt sjt be d..r d..rbd bd(n (njs js usjf usjf tb jeeh jeeh(h (hjl jlt%& t%& hltj hltjir irdt dtj j tnj tnj su.. su..%hj %hjrr+ mdlued(turjrs+ wdrjnbusjs dlf rjtdh% but%jts sb tndt tnj .rbfu(t hs .rbfu(jf dlf fhstrh$utjf hl rhint /udlththjs tb tnj rhint %b(dthbl dt tnj rhint thmj mhlhmh1hli tnj (bst be whfj s&stjms dlf %dst%& sdthse&hli tnj sjrvh(j sjr vh(j %jvj% rj/uhrjmjlt! Yj ds ljw (bmjrs hl tnj mdrgjt drj tr&hli tb (ut bee bur j*.jlsjs ds mu(n ds wj (dl $j(dusj bur mdhl mbthvj hs tb .rbvhfj /ud%ht& .rbfu(ts tb bur (ustbmjr5s !wj ndvj b((u.hjf wdrjnbusjs ljdr bur stbrj sb tndt nhin fjmdlf (dl $j tdgjl (drj bee  whtnbut wdsthli thmj dlf mblj&! -ur mdlued(turhli ulht (blshsts be d fjshilhli rbbm %hlgjf whtn tnj tb. %jvj% mdhl strjdm edsnhbl fjshiljrs wnh(n nj%. tnjm tb ijt u.fdtj u.fdtjs s be u.(bmh u.(bmhli li edsnhb edsnhbl l trjlfs trjlfs!! Yj .rb(urj .rb(urj bur rdw mdtjrh mdtjrhd% d% ds .jr bur  bur  fjmdlf dlf stb(g ht tb mjjt tnj ljjf be euturj fjmdlf! )nj ibbfs drj tnjl

.rbf .rbfu( u(jf jf whtn whtnhl hl tnj tnj ehrm ehrm eb%% eb%%bw bwjf jf $& strh( strh(tt /ud% /ud%ht& ht& (blt (bltrb rb%% .rbt .rbtb( b(b% b%s s dlf dlf tnjl tnjl trdl trdlse sejr jrrj rjf f tb bur bur wdrj wdrjnb nbus usjs js wnh( wnh(n n gjj. gjj.s s d stb( stb(g g hl rjdf rjdf& & dl&t dl&thmj hmj ebr ebr tnj tnj (ustbmjrs! -ur (bst be trdls.brtdthbl hs mhlhmum ds wj ndvj d(/uhrjf wdrjnbusjs hl $jtwjjl bur mdlued(turhli ulht dlf rjtdh% stbrj!

,.4) +bchd Pjs#blsh6hhty b %hl&j jeeh(hjlt %hinthli s&stjms tb vdst%& vdst%& (ut 4=.4 -ur ljw stbrjs wh%% $j ushli jljri& jeeh(hjlt fbwl bl tnj jljri& usdij! 4=.0 Yj rj(&(%j d%% snh.mjlt $b*js dt bur fhstrh$uthbl (jltrj fdh%&! 4=.) 6d$bur  ,m.%b&jj >j%dthbls Eb(us "rjds @ 3m.%jmjltdthbl be wdij rj/uhrjmjlts 4=., 3m.%jmjltdthbl be stdlfdrf wbrg nburs  bvjrthmj nbur 4=. 3m.%jmjltdthbl be stdlfdrf dij rj/uhrjmjlts r jiud%thbls 4=.: 2dhltjl(j be (nh%f %d$bur rjiud%thbls 4=.> 3m.%jmjtdthbl be b((u.dthbld% njd%tn dlf sdejt& stdlfdrfs 4=.( 3m.%jmjltdthbl be trdhlhli dlf strjss mdldijmjlt 4=.' "((jss tb njd%tn(drj

Cblcushbl 3lfhd5s rjtdh% mdrgjt ebr wjstjrl wjdr nds+ bvjr tnj .dst ejw &jdrs+ dttrd(tjf d (%ut(n be tnj wbr%f5s %drijst .rhvdtj %d$j%s tndt drj $dlghli bl tnj (bultr&5s &buli (blsumjrs tb s.ur $ushljss! Cblsum.thbl j*.jlfhturj bl d..drj% hs j*.j(tjf tb hl(rjdsj ;! thmjs tb H00= $h%%hbl hl 3lfhd bvjr tnj lj*t sjvjl7jhint &jdrs+ d((brfhli tb d 0?4 rj.brt $& :bstbl Cblsu%thli rbu.! Ebrjvjr 04+ %hgj hts bwljrs+ fjvj%b.jf erbm blj smd%% stbrjerblt tb blj be tnj wbr%f5s %drijst edsnhbl rjtdh% (bm.dlhjs! Ebrjvjr 045s .rbfu(thbl mbfj% dlf .rh(j .bhlts sjt tnjm d.drt erbm d%mbst d%% btnjr mjm$jrs be tnj edsnhbl hlfustr& d%%bwhli tnjm tb (blthluj tb irbw dt tnj j*.bljlthd% rdtj tnj& ndvj ebr tnj .dst 0? &jdrs! Ynh%j tnjhr  /ud%ht& mhint lbt (bm.drj+ tnjhr d$h%ht& tb rj.%h(dtj tnj mbst (urrjlt trjlfs nds jvjl tnj mbst $rdlf7(bls(hbus e%b(ghli tb tnjhr stbrjs! Ynh%j tnj& ndvj $jjl j*trjmj%& su((jsseu% hl tnj .dst whtn tnjhr rd.hf j*.dlshbl dlf hltjrldthbld% fjvj%b.mjlt+ tnj& wh%% ljjf tb stdrt .d&hli mbrj dttjlthbl tb tnjhr fjshil .hrd(& br jvjltud%%& tnj& md& lb %blijr $j d$%j tb shm.%& sjtt%j!  " su((jsseu% sb%uthbl tb tnhs hssuj wh%% mjdl d su$t%j snhet hl $rdlf hfjltht& dlf d lj(jssdr& eb(us bl dutnjlth(ht& dlf brhihld%ht& hl fjshils+ $ut ds %bli ds tnj Ebrjvjr  04 $rdlf hs d$%j tb mdhltdhl tnjhr .rh(j .bhlt+ mjr(ndlfhshli+ dlf eb(us bl %b(dthbl hlvjstmjlt tnj& drj %hgj%& tb rjmdhl dt tnj ebrjerblt be tnj deebrfd$%j fjshiljr  trdlshthbl! )nrbuin 2hli%j+ wj nb.j tndt wj drj d$%j tb sdthse& tnj tdrijt dufhjl(j whtn tnj (bl(j.t be eushbl be trdfhthbld% dlf mbfjrl wbrg! Gjj.hli hl mhlf tndt 3lfhd hs d .rh(j sjlshthvj mdrgjt+ wj .rbvhfj bur (ustbmjrs whtn .rbfu(ts dt deebrfd$%j .rh(js!

Pjjrjlchl& •







:jlshlijr+ G! 0?49! '-Y 3 2"F, 3) X Fb Ybl Cndli 7 %dthmjs! [-I63I,W  "vdh%d$%j dt ntt.drth(%js!%dthmjs!(! ["((jssjf 4 Ej$rudr& 0?49W! :jrldrf+2! 0?49! Su..%& Cndhl Edsnhbl ,*.jrts Ebrjvjr 04 < 2jidl :jrldrfOs :%bi! [-I63I,W "vdh%d$%j dtntt.$%bis!u$(!(dmjidl$jrldrf0?4?440?ebrjvjr704! ["((jssjf 4 Ej$rudr& 0?49W! Cnd.hl+ "! 0?49! Ebrjvjr 04 %dls tb Fbu$%j 3ts Stbrjs Ybr%fwhfj 7 >d(gjf! [-I63I,W "vdh%d$%j dtntt.www!rd(gjf!(bm0?49;?J=89?;ebrjvjr7047 i%b$d%7j*.dlshbl! ["((jssjf 4J Ej$rudr& 0?49W! Fdrwhl+ 6! 0?4= DYndt )nj Ijw Edst7Edsnhbl :rdlfs 2jdl Ebr Adrd "lf Ebrjvjr 04D! [-I63I,W "vdh%d$%j dt7 nttp;//www.rjehljry08.cbm/0?4:/?6/>:488/euturj-be-edst-edsnhbl-`bbnbbmhssiuhfjf ! ["((jssjf = ".r! 0?49W















Erbst+ " 0?49! Ebrjvjr 04+ '2+ Adrd+ Zlh/%b Ynb5s d&hli ebr bur Cnjd. C%btnjsV < rbulfswj%%! [-I63I,W "vdh%d$%j dtntt.irbulfswj%%!briebrjvjr7 047nm71drd7ulh/%b7wnbs7.d&hli7ebr7bur7(njd.7(%btnjs! ["((jssjf 4 Ej$rudr& 0?49W! rheehl+ F! 0?49 Djljtrdthbl rh(hli Strdtji&D![-I63I,W "vdh%d$%j dt7 nttp;//smd`ushljss.cnrbl.cbm/pjljtrdthbl-prhchli-strdtjiy-0!0".ntm ! ["((jssjf ".r! 0?49W 'h(gjl+ 2 0?49! )nj Sj(rjt :jnhlf Ebrjvjr 04Os Fhrt Cnjd. C%btnhli 7 :ushljss 3lshfjr! [-I63I,W "vdh%d$%j dtntt.www!$ushljsshlshfjr!(bmtnj7 sj(rjt7$jnhlf7ebrjvjr704s7fhrt7(njd.7(%btnhli70?4070V3>Q)! ["((jssjf 4 Ej$rudr& 0?49W! 3lirdm+ E! 0??J DEbrjvjr 04+ 3l(!D! [-I63I,W "vdh%d$%j dt ntt.www!jl(&(%b.jfhd!(bmfb(407;?????;!ntm% ["((jssjf = ".r! 0?49W Kdjgj%+ :! 0?49! Ebrjvjr 04 ulh/uj%& frhvjs sd%js tnrbuin (blsumjr7 ijljrdtjf buteht id%%jr& 7 2b$h%j Cbmmjr(j Fdh%& 7 Sb(hd% ljtwbrgs! [-I63I,W  "vdh%d$%j dtntt.www!mb$h%j(bmmjr(jfdh%&!(bmebrjvjr7047ulh/uj%&7frhvjs7 sd%js7tnrbuin7(blsumjr7ijljrdtjf7buteht7id%%jr&! ["((jssjf 4 Ej$rudr& 0?49W! Gdmdtn+ > 0?49! Ebrjvjr 04 ijts hts d(t tbijtnjr < :ushljss Stdlfdrf Ijws! [-I63I,W "vdh%d$%j dt ntt.www!$ushljss7 stdlfdrf!(bmdrth(%jmdldijmjltebrjvjr7047ijts7hts7d(t7tbijtnjr7 44?448??0J4!ntm%! ["((jssjf 4 Ej$rudr& 0?49W! 2d(j+ C! 0?44 D9 )nhlis Nbu Fhfl5) Glbw "$but Ebrjvjr 04 ] 3ls.hrdthblsD! [-I63I,W "vdh%d$%j dt ntt.wnh..jfst&%j!(bm0?44?;0=fjshiljr7s.bt%hint7 ebrjvjr704 ["((jssjf  ".r! 0?49!W

2drgjthli "rth(%js+ -l%hlj 2drgjthli )bb%s 7 2drgjthlirbes 7 2bst >j(jlt! #dr$jthli hli %rthc %rthcjs js&& 'lhlj 'lhlj #dr$jt #dr$jthli hli (bbs - #dr$jt #dr$jthli hli)rb )rbes es - #bst  #bst  0?49! #dr$jt [-I63I,W "vdh%d$%j *jcjlt ! dtntt.ww dtntt.www! w!mdrgjt mdrgjthli.r hli.rbes!( bes!(bmmd bmmdrgjth rgjthli%h$ li%h$rdr&d rdr&drth(% rth(%js! js! ["((jssjf ["((jssjf 48  ".rh% 0?49W! 2drgjthli Stdthsth(s+ )rjlfs  Fdtd 7 )nj Z%thmdtj 6hst be 2drgjthli Stdts! 0?49! #dr$jthli +tdthsthcs& (rjlfs , dtd - (nj thmdtj hst be #dr$jthli  [-I63I,W "vdh%d$ "vdh%d$%j %j dtntt.w dtntt.www! ww!nu$s. nu$s.bt!(b bt!(bmmdrg mmdrgjthli jthli7stdth 7stdthsth(s sth(s!! +tdts! [-I63I,W ["((jssjf 48 ".rh% 0?49W! •



2dtnjw 2dtnjw++ "! "! 0?4= 0?4= DEbrjvj DEbrjvjrr 04 Su((jss Su((jss Stbr& Stbr&D! D! [-I63I [-I63I,W ,W "vd "vdh%d h%d$%j $%j dt dt ntt.su((jssstbr&!(bm(bm ntt.su((jssstbr&!(bm(bm.dlhjsebrjvjr704 .dlhjsebrjvjr704 ["((jssjf = ".r! ".r! 0?49W 2j%tbl+ I! DEbrjvjr 04 %dls Ijw E04 >jf Cbl(j.tD! [-I63I,W "vdh%d$%j dt7 nttp;//www.ehjrcjrjtdh.cbm/stbry/ebrjjr-04-p nttp;//www.ehjrcjrjtdh.cbm/stbry/ebrjjr-04-pdls-ljw-e04-rjf-cblcjp dls-ljw-e04-rjf-cblcjpt/0?46t/0?46!! ["((jssjf = ".r! 0?49W ?6-0> !!









b.bv b.bvj(+ j(+ K 0?49! 0?49! Ebrjvj Ebrjvjrr 04 ,vd%ud ,vd%udtjs tjs tnj Sh1j Sh1j be hts Stbrj Stbrj rbtbt& rbtbt&.j! .j! [-I63I,W "vdh%d$%j "vdh%d$%j dt ntt.lrjhbl%hlj!(bmrjtdh%ebrjvjr7047jv ntt.lrjhbl%hlj!(bmrjtdh%ebrjvjr7047jvd%udtjs7sh1j7 d%udtjs7sh1j7 hts7stbrj7.rbtbt&.j! ["((jssjf 4J Ej$rudr& 0?49W! >jlerbw+ K! 0?49 DEbrjvjr 04 drtljrs Yhtn -rd(%j+ "llbul(js 9?? Ijw Stbrjs StbrjsD! D! [-I63I [-I63I,W ,W "vdh%d vdh%d$%j $%j dt7 nttp;//www.ehjrcjrjtdh.cbm/stbry/ebrjjr-04 pdrtljrs-brdcj-dllbulcjs-??-ljw-stbrjs/0?4  pdrtljrs-brdcj-dllbul cjs-??-ljw-stbrjs/0?4:-?0-?" :-?0-?"! ["(( ["((js jss sjf jf ; ".r! .r! 0?49W! S(nrjh$jr+ )! 0?4= Ds&(nb%bih(d% rh(hli 3s Nbur b%fjl )h(gjt )b Sj%%hli 2brjD 2brjD ![-I63 ![-I63I,W I,W "vdh% "vdh%d$% d$%j j dt ntt.s ntt.sw www ww!s !snb. nb.he& he&!h !hl$ l$%bi %bi09 09= ==? =?7 7 .s&(nb%bih(d%7.rh(hli7hs7&bur7ib%fjl7th(gjt7tb7sj%%hli7mbrj![" .s&(nb%bih(d%7.rh(hli7hs7&bur7ib%fjl7th(gjt7tb7sj%%hli7mbrj!["((jssjf ((jssjf = ".r! 0?49!W )dlfbl+ S! 0?49 DEbrjvjr 04 %dls 3lvjsthli H=? 2l 3l 3lfhd )b ,*.dlf >jtdh%D! [-I63I,W "vdh%d$%j dt7 nttp;//www.hjmhlt.cbm/bmpdlhjs/3dbm nttp;//www.hjmhlt.cbm/bmpdlhjs/3dbm!'59:"l !'59:"le'e/brjjre'e/brjjr["((jss (jssjf jf = ".r! .r! 04-pdls-hljsthli-:?-ml-hl-lfhd-tb-j7pdlf-rjtdh.ntm ! ["(





0?49!W Ydilj Ydiljr+ r+ 2! 0?49 DYn& DYn& 2bbf :bdrfs :bdrfs 2dttjr 2dttjrDD D! [-I63I,W [-I63I,W "vd "vdh%d h%d$%j $%j dt7 ntt.www!wj$fjshiljrfj. ntt.www!wj$fjshiljrfj.bt!(bm0??40wn&7mbb bt!(bm0??40wn&7mbbf7$bdrfs7mdttjr f7$bdrfs7mdttjr ["((jssjf J 2dr! 0?49W Nd.+ K! 0?4 0?4 DErb DErbm m >dis >dis )b >h(n >h(njs js )nj Stbr Stbr& & :jnh :jnhlf lf Ebrj Ebrjvj vjrr 04 CbebulfjrsD! [-I63I,W "vdh%d$%j dt ntt.svu%(dl.bst!(bm;J;9erbm7rdis7 tb7rh(njs7tnj7stbr&7$jnhlf7ebrjvjr7047(bebulfjrs tb7rh(njs7tnj7stbr&7$jnhlf7ebrjv jr7047(bebulfjrs ["((jssjf= ".r! 0?49W

View more...

Comments

Copyright ©2017 KUPDF Inc.
SUPPORT KUPDF