Property manager or HR manager or Risk Management

FRANCESCA OCHS 408-466-1371 [email protected] PROPERTY MANAGEMENT Unique people skills and experience for excellence in staff development and resi dent relationships * Over 10 years experience in the design implementation and supervision of on-si te HR programs * Strong background in administration, finance, sales/marketing and customer ser vice * Demonstrated success in achieving corporate goals and objectives * Excellent communication and presentation skills; computer literate with deskt op skills * Prepared to travel as extensively as necessary to achieve objectives. CORE COMPETENCIES: * Effective Communication * Staff Training and Supervision * Budgeting and Forecasting * Property Safety and Inspection Collections, payments, and vendor management * Supervisor and Portfolio Ma nager Interface * Monthly and Annual Reporting * End-to-End Property Rehab Management Operations Management Through Rehab Professional Experience Multi Family Property Management (Large communities - 500 + units) 2002 - Prese nt As a property manage I am the business leader and fiscal decision maker of a mul ti-million dollar, multi-location apartment community. I oversee the entire oper ation including staff performance, resident satisfaction and financial success, As a successful property manager I generate income by leading the sales team, mo nitoring market conditions, controlling budget, attracting residents and retaini ng them through superior customer service. In my leadership role. I hire, manage develop and ensure success of the entire team, including business, sales, and m aintenance staff. I am a demonstrated strong leader in customer service, problem solving decision making, multitasking, with communication and organizational sk ills. My background also includes Tax Credit Property management, HUD experience and w aiting list compilation. I managed 240 units in Santa Cruz, CA and 90% of units were occupied by students attending Santa Cruz University. Also while working at the Americana in Mountain View we had direct student housing affiliation with S tanford University and experience in High Rise Apartment Complex. Recently I hav e added Military leasing working with Vanderberg Air Base RELATED MANAGEMENT INC., SAN JOSE, CA Lease/Management/Tax Credit - 180 Units, 2 /03 - 7/04 * Responsible for the leasing and monitoring of property compliance with all Fai r Housing Regulations along with local ordinances and laws, as they relate to pr operty specific guidelines in occupancy standards. * Lease up vacancies through various media advertising, working with Santa Clara Housing Authority on Section 8 Voucher holders. * Contracts for services of: security, maintenance and grounds keeping personnel . * Reports on property; such as: Occupancy ratio and rates. Management of vended services per contract specifications, insuring quality, liability and insurance requirements * Responsible for occupancy management, production management of appropriate rev enue growth, timely rent collection, policy and procedure compliance and the pro perty`s financial performance. * Prepared tenant evictions in compliance with court order and direction from at torney and owner. * Supervisory responsibilities in accordance with; the policy of the organizatio

n. Key Achievements as Project Manager and Business Consultant: * Supplied knowledge and experience of California regulations for the national p roperty management company located in New York. HR PROFESSIONAL EXPERIENCE SARONIX, LLC , MENLO PARK, CA Corporate HR Director, 3/01 - 11/02 * Responsible; for all human resource activities in a multiple facility electron ic components manufacturer with; foreign branch offices. * Oversaw; executive compensation and benefits, employee relations, performance according to company vision, recruiting, management training along with organiza tional development, and payroll for 180 employees. * Employment Law Compliance and Immigration issues were an essential part of my job as it related to employee policies and corporate employment communications. Implemented; new security badge system at main corporate facility. * Achieved; proficiency with HRSI software. Key Achievements as Corporate HR Director: * Completed Human Resources Council (HRC) 2 day labor law seminar * Achieved; proficiency with HRSI software P3M ADVERTISING, LOS GATOS, CA Director Human Resources, 4/00 - 1/01 * Responsible for all executive recruitment, corporate communications, employee relations, hiring/termination, orientation, training, organizational growth and change in a four-facility, high-energy company. * Selected and hired over 30 key professionals, including; General Managers, Acc ount Directors, Creative Directors, IT Managers, Copywriters and various part-ti me administrative personnel. * Upgraded insurance benefits while achieving a 13% reduction in annual premium cost. * Organized employee meetings for 401K issues and function as plan administrator . * Conducted training and sensitivity sessions with managers for employee relatio ns/conflicts and performance evaluation. * Developed internal hiring and non-disclosure policies. * Developed Excel spreadsheet listing all current openings by department, site a nd state. * Maintained proficiency in Personnel Law development via Council On Education i n Management seminars. * Implemented HR rules/regulations and developed forms to track employee perform ance and conformance. Key Achievements as Director of Human Resources: * Relocated with a start-up (B2B advertising office), establishing the Human Res ources department while doubling the staff with the addition of 30 professionals . CREATIVE VIDEO PRODUCTIONS, ENDICOTT, NY Sales/Trade Shows, 11/93 - 3/00 PRUDENTIAL FINANCIAL SERVICES, BINGHAMTON, NY Insurance Sales Agent, 12/87 - 1 0/93 DRUG ENFORCEMENT AGENCY, MELVILLE, NY Translator - Italian into English, 6/86 11/87 O`CONNOR ASSOC. REINSURANCE, NY, NY Regional & Overseas Marketing Coordinator, 9/78 - 3/85 EDUCATION & CREDENTIALS Bachelor of Science Social Sciences, Minor in Italian Binghamton University (SUNY), Binghamton, NY Phi Sigma Iota Award: Outstanding Student in Foreign Language and Literature Certificate: Child Abuse Counsel

Internship: Victim Assistance Center (Broome County, NY) Professional Development Human Resources Law, Property Management Section 8 HUD Tax Credit 80/20 Properties Certified LIHTC Certificate of completion Cal/OSHA, Lead Standard for Construction, (Benchmark) Certificate of completion Mold & Fungi 3 Hr. Maintenance Awareness, (Benchmark) Fair House Course Grace Hil, Preventing Workplace Harassment California Supervisors` Second Edition Brig htline, Internet leasing Grace Hill, Conflict Resolution Grace Hill, Resident Re tention Grace Hill, Advanced leasing Grace Hill, Customer Service Course Grace H ill, Interviewing and Hiring Lawfully Brightline, Lawful and Effective Disciplin e Brightline. Bi-lingual (fluent in Italian) Sales Training Public Relations Public S peaking Current Affiliations Catala Club of Santa Clara University .President of Black Lake Homeowners Association TECHNICAL PROFICIENCIES Yardi Voyager, e-Site, On-Site, Yieldstar, Level One, Asset Eye KRONOS, NWP/AU M utility system, E-Connect, Microsoft Outlook, Word, Excel.Craigslist, Ad-Maker , Citrix, Rent Collect,Global, EPay, Compliance Depot, Lead2Lease, iCims etc.