RONALD R. NEAL, PMP Mesa, Arizona 85205-4371 480-330-4653 •
[email protected] Project Management
AREAS OF EXPERTISE • Project Management • Business Operational Management • Regulatory Compliance • Functional Administration • Project Team Leadership • Communication • Organizational Development / Restructuring • Training Program Development / Implementation / Facilitation
PROFESSIONAL EXPERIENCE Imperial Wholesale, Inc, Mesa, Arizona • 2009-Present Operations Management of business functions for a wholesale/retail marketer of flooring and decorative stone products, including Human Resources, Accounts Payable and Receivable (AP/AR), and supervision of ~ 15 employees, as well as inventory control and audits. Major Achievements: Participated in the company’s increased revenues and profitability. Grew sales by 15% year-over-year and with the development and implementation of training programs and effective activities monitoring. Reduced employee turnover 30% with improved hiring practices and 1st level supervisor and staff training programs, as well as communications improvement that increased trust across the enterprise. Facilitated key ordering process controls that enabled efficient inventory adjustment and faster market adaptability while serving as the administrator and auditor of the Point of Sale (POS) system. Boosted profits 20% and improved vendor relationships by implementing stricter AP/AR process controls and A/P disbursement. Successfully enabled the company’s self-sufficiency in operations delivery. APOLLO GROUP (University of Phoenix), Phoenix, Arizona • 2001-2009 The world’s largest private education provider. Field Placement Manager / Teacher Preparation Project Manager (2006-2009) Oversaw the activities of domestic and international Field Placement Administrators while managing the International Teacher Preparation Project. Led staffing and training operations for direct reports, and trained indirect reports acting in support roles. Resolved escalation issues through collaboration and disseminating policy information. Ensured compliance with state, federal and institutional regulations that resulted in candidate completion of Master of Arts in Education (MAED) degree and teaching certificate requirements. Recruited and negotiated contracts with student teaching supervisors for overseas military students. Developed and maintained project and process documentation, enabling timely acquisition of Field Placement Administrator accountability and functionality with minimal supervision. Ensured compliance while partnering with Department of Defense Educational Activity. Trained both input and output groups concerning the International Teacher Prep Project. Directed a 5-member team, and managed a $325K budget. Major Achievements: Organized all activities between students, Department of Defense Dependent Schools (DoDDS), the Department of Defense Education Activity (DODEA) and remote supervisors in Resume
alignment with University of Phoenix Online’s US Department of Defense contract. Established and monitored all internal systems for compliance with the Department. of Defense. Led a non-military international student project that was completed internally and internationally. Increased revenues $4M by generating 2 additional non-domestic revenue streams. Field Placement Administrator / Teacher Preparation Project Manager (2002-2006) Established the initial processes and procedures for the Field Placement Administrator position to support domestic students enrolled in the Master of Arts in Education (MAED) teacher preparation program. Major Achievements: Chosen as Project Manager to bolster the domestic Field Placement Administrator role to international activities and responsibilities. Defined and coordinated state certification and university requirement compliance needed for MAED and certification completion. Served as the Project Manager for the full life cycle of overseas military student participation in the MAED Teacher Preparation course of study. Served as the main point-of-contact and compliance officer with overseas and domestic divisions of the U.S. Department of Defense Education activity. Developed and maintained project reporting documentation. Provided resolutions for military candidate’s international to domestic transfer issues. Compiled process reporting documentation. Led course curriculums in Educational Psychology and Counseling as an adjunct. Enrollment Advisor – University of Phoenix Online (2001-2002) Provided consultative services and enrolled candidates into the appropriate programs as a call center representative for the university. Evaluated prospective student needs and goals, providing comprehensive information to enable accurate decisions. Assisted school candidates in completing the necessary forms, and meeting admission requirements. Major Achievements: Developed new student populations, and increased school revenues while expediting student educational goals.
Career Note: Additional experience as an Adjunct for English courses at Mesa Community College. Additional experience as an Adjunct for Counseling and Graduate Educational Psychology courses at University of Phoenix Online. Details upon request. EDUCATION Master of Arts in Guidance and Counseling Eastern Michigan University, Ypsilanti, Michigan Bachelor of Arts in English Literature and Literature Eastern Michigan University, Ypsilanti, Michigan PROFESSIONAL DEVELOPMENT Michigan Secondary Teaching Certificate - Eastern Michigan University Arizona Real Estate License University of Phoenix Professional Development Courses Project Management Professional – Project Management Institute AFFILIATIONS Project Management Institute TECHNICAL COMPETENCIES Word • PPT • Excel • Outlook • Visio • Project Resume
