project on work environment in Hero Honda

SUMMER TRAINING PROJECT REPORT ON

“To Study the Effectiveness of Employee Involvement & Work Environment in Hero Honda” AT HERO HONDA MOTORS LTD.

Submitted By: Mona Bansal Ansal Institute of Technology Enrollment No.:07-AIT-MBA-80

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CONTENTS Chapter I – The Company 1.1 Company Profile Chapter II – The Project 2.1 Purpose & Scope of study 2.2 Methodology Chapter III – Collection & Analysis of Data 3.1 Data Collection 3.2 Data Analysis Chapter IV – Findings & Recommendations 4.1 Calculations & Observations 4.2 Conclusion 4.3 Constraints / Limitations 4.4 Recommendations 4.5 Suggestions Chapter V – Annexure Chapter VI - Bibliography

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PREFACE This study is undertaken as a requirement for the award of two years full time degree in “Masters of Business Administration” from Ansal Institute of Technology (AIT), Gurgaon (Haryana) The study was carried out under the guidance of Human Resource Department, HERO HONDA Gurgaon. The purpose of this study is to know about the ‘various employee involvement activities and Work environment facilities and their impact on employee’s performance, motivation and satisfaction level at HERO HONDA, Gurgaon.

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It may take just formality to deference and hallucinate net of heightened words, to express Gratitude in favour of a teacher, or an institute but the fact is somewhat different that the feelings of an obliged heart cannot be put on papers. Always there remains a lot to say but want of words too. I would like to thank my college for providing this opportunity to prepare this valuable project. I take this opportunity to express my sincere gratitude to Mr. Smarajit Banerjee (D.G.M, HRD), Mrs Divya Jain (Assistant Manager, HRD), Ms Gunjeet Kaur (Senior Officer, HRD) my mentors who took great pains in going through the each step of my project and made valuable comments and suggestions, which has helped me to prepare this project on time. I also express my gratitude to the honourable Head of my department Prof. M. S. Mamik and Mr. R.K. Yadav (Placement coordinator).

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EXECUTIVE SUMMARY 1. Define Research problem: effectiveness of Employee Involvement activities &

Work Environment facilities 2. Formulation of Objective:

• How company engages employees in the work through employee involvement, from which it increase their efficiency & motivation power. • Present level of work environment in plant. 3. Literature Study:

• Organizations: Most of the companies doing research or fieldwork on employee involvement/engagement. • Journals: Employee Involvement & Work Environment related topics be published in journals. 4. Hypothesis:

Null Hypothesis: Work environment of the plant & Employee’s Involvement in the various activities affect the employees to increase their efficiency. Alternative Hypothesis: There is no affect on the employees & it does not increase their efficiency. 5. Research Methodology: Need for the study: To know employee are involving or participating in the organization’s activities, from the work environment of the company employees are happy or not.  Research Design: Exploratory Research  Sample Design • Universe: Employee’s (Finite) • Population: Gurgaon • Sample Size: Grid-51 employees; questionnaire-205 employees • Sample Unit: Hero Honda  Scaling Technique: Likert Scale 

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6. Sampling Design: Stratified Sampling (The population is stratified into a number

non overlapping subpopulation or strata.) 7. Collection of data:

 Primary data: Through Survey • Personal interview (Help Desk) • Questionnaire  Secondary data: • Internet • Journals 8. Execution of the project: 20% of the permanent employees were taken in various

department i.e. • Engine Assembly: 26 • Frame Assemble: 40 • Maintenance Department: 20 • Production & Engineering Department: 10 • Aluminum Phase: 25 • Paint Shop: 15 • Weld Shop: 15 • Steel Phase: 15 • Press Shop: 5 • Gear Phase: 16 • Heat treatment: 5 • Tools & Equipment: 6 • Safety & Environment: 3 • Final Inspection: 4 9. Analysis of data:

• Coding the entire data in Excel Sheet • For Grid - used perceptual map • For questionnaire – Column, SPSS: One-Way ANOVA (Line), Pie-chart 10. Hypothesis Testing: For testing the hypothesis correlation is used for Questionnaire

– II. In which it correlate one factor with other factor, or in other words one variable is dependent and other one is independent. 6

Chapter I – The Company INTRODUCTION

Hero Honda Motors Limited, based in Delhi, India, is the world's largest manufacturer of motorcycles. Hero Honda is a joint venture that began in 1984 between the Hero Group of India and Honda of Japan. It has been the world's biggest manufacturer of 2-wheeled motorized vehicles since 2001, when it produced 1.3 million motorbikes in a single year.

Hero Honda’s Splendor is the world’s largest selling motorcycle. Hero Honda currently rolls out from its three globally benchmarked manufacturing facilities. Two of these are based at Dharuhera and Gurgaon in Haryana and the third state of the art manufacturing facility was inaugurated at Haridwar, Uttrakhand in April 2008.These plants together are capable of producing out 4.4 million units per year.

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1.1 COMPANY PROFILE

“Hero” is the brand name used by the Munjal brothers in the year 1956 with the flagship company Hero Cycles. India's Hero Group and Japan’s Honda Motor Company merged in 19th Jan 1984. Japan has not only created the world's single largest two wheeler company but also one of the most successful joint ventures worldwide. During the 80s, Hero Honda became the first company in India to prove that it was possible to drive a vehicle without polluting the roads. The company introduced new generation motorcycles that set industry benchmarks for fuel thrift and low emission. A legendary 'Fill it - Shut it - Forget it' campaign captured the imagination of commuters across India, and Hero Honda sold millions of bikes purely on the commitment of increased mileage. Over 19 million Hero Honda two wheelers tread Indian roads today. These are almost as many as the number of people in Finland, Ireland and Sweden put together. Hero Honda has consistently grown at double digits since inception; and today, every second motorcycle sold in the country is a Hero Honda. Every 30 seconds, someone in India buys Hero Honda's top -selling motorcycle - Splendor. This festive season, the company sold half a million two wheelers in a single month-a feat unparalleled in global automotive history.

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VISION Hero Honda had a dream of making motorcycles that would touch and transform the lives of their customers by giving them a mode of transport that was fuel-efficient, comfortable and environment friendly. One that would enhance their efficiency at work, enable them to share moments of joy with their families and add up to a better quality of life. In a scenario where the customer had a few choices, their vision was to offer the highest quality at a reasonable price, to meet their customer’s expectations, and to exceed them. Behind the success of Hero Honda, is the saga of teamwork. In the new millennium, they stand committed to innovation, to change, to achieving breakthroughs… to moving forward in the new century, while retaining the values that have been like a beacon in this journey thus far.

MANDATE

• • • • •

Be a world-class manufacturer. Be a market leader. Provide highest level of customer satisfaction. Achieve excellence through teamwork. Create enduring relations with stakeholders.

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Company Details

Hero Honda Motors Ltd.

Type

Public company

Founded

January 19, 1984 in Gurgaon, Haryana, India

Headquarters

New Delhi, India Mr. Brijmohan Lall Munjal, Founder

Key people

Industry Products Revenue Website

Mr. Brijmohan Lall Munjal, Chairman Mr. Toshiaki Nakagawa, Joint Managing Director Mr. Pawan Munjal, Managing Director, CEO Automotive Motorcycles, Scooters Rs.98, 999.60 million www.herohonda.com

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KEY MILESTONES

Milestones 1984

•

Hero Honda Motors Limited established in joint venture with Honda Motors of Japan, to manufacture motorcycles.

1985

•

1985 Arrival of the 100 cc Hero Honda Motorcycle.

1991

•

1991 Hero Honda receives National Productivity Council's Award.

•

Hero Honda receives the Economic Times - Harvard Business School Association Award against 2 200 contenders.

•

Hero Honda continues as the World's largest manufacturer of twowheelers with an annual sales volume of 2.07 motorcycles and a market share of 48%.

2004

Awards & Accolades 2006

2005

•

Hero Honda Achiever won NDTV Profit Car India & Bike India Awards 2006 for the Motorcycle of the Year and Bike up to 150 cc of the year.

•

Hero Honda Glamour won NDTV Profit Car India & Bike India Awards 2006 for up to 125 cc of the Year.

•

Hero Honda's chairman, Mr. Brijmohan Lall Munjal was presented with the "Padma Bhushan," a prestigious award from the Indian

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government. 2004

2003

•

Hero Honda awarded as the best governed company in the private sector from the Institute of Company Secretaries.

•

Hero Honda Motors was ranked 3rd in Asia's leading companies award by Far Eastern Economic Review.

•

Bike Maker of the Year by Overdrive Magazine. Most Respected Company in Automobile Sector by Business World (January 27, 2003 issue).

•

2002

•

Winner of the Review 200 - Asia's Leading Companies Award (3rd Rank amongst the top 10 Indian companies)

•

Bike Maker of the Year by Overdrive Magazine. Winner of the Review 200 - Asia's Leading Companies Award (4th Rank amongst the top 10 Indian companies). Entrepreneur of Year Award by Business Standard. Company of the Year of ET Awards for Corporate Excellence. Giants International Award to the Chairman in the field of Business & Industry.

• • • •

2001

•

Business Leadership Award by Madras Management Association.

•

Entrepreneur of the Year Award by Ernst & Young. Winner of 3 Leave Award for showing Corporate Environment Responsibility in the Automobile Sector by Center for Science & Environment. Winner of the Review 200 - Asia's Leading Companies Award (9th Rank amongst the top 10 Indian Companies).

•

•

•

Bike Maker of the Year by Overdrive Magazine

GROWTH

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Hero Honda experienced great growth throughout its early days. The Munjal family started a modest business of bicycle components. By 2002 Hero Group had sold 86 million bicycles producing 16000 bicycles a day. Today Hero Honda has an assembly line of nine different models of motorcycles available. It holds the record for most popular bike in the world by sales for its Splendor model. Hero Honda Motors Limited was established in joint venture with Honda Motors of Japan in 1984, to manufacture motorcycles. It is currently the largest producer of Two Wheelers in the world. It sold 3 million bikes in the year 2005-2006. Recently it has also entered in scooter manufacturing, with its model PLEASURE mainly aimed at girls. HUNK is the latest offering from the HHML stable.

HERO HONDA - POPULAR BIKES 100 CC BIKES 13

CD 100 (100 CC)

CD SS (100 CC)

CD-DAWN (100 CC)

CD DELUXE (100 CC)

SPLENDOR+ (100 CC)

SUPER SPLDR (100 CC)

PASSION PLUS (100 CC)

100 CC SCOOTERS

PLEASURE (100 CC) 125 CC BIKE

SPLENDOR NXG (125 CC) 150 CC BIKES

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GLAMOUR (150 CC)

ACHIEVER (150 CC)

GLAMOUR FI (150 CC)

CBZ-XTREME (150 CC)

HUNK (150 CC)

223 CC BIKE

KARIZMA (223 CC)

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HERO HONDA MOTORCYCLES/SCOOTERS Model

Capacity

Production Ratio(Q1/2007)

Hero Honda Achiever

150 CC

0.35%

Hero Honda CD Dawn

100 CC

23%

Hero Honda CD Deluxe

100 CC

-

Hero Honda CD 100

100 CC

-

Hero Honda CD 100 SS

100CC

-

Hero Honda Pleasure

100CC

2%

Hero Honda Glamour •

Glamour

•

Glamour - FI

150CC 150CC

8%

Hero Honda Karizma

223 CC

1%

Hero Honda Passion Plus

100 CC

17%

100CC 125 CC

44%

150CC

5%

Hero Honda Splendor • •

Splendor +

•

Splendor NXG

Super Splendor

Hero Honda CBZ X-TREME

KEY POLICIES

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At Hero Honda, their goal is not only to sell people a bike, but also to help them every step of the way in making their world a better place to live in. Besides its will to provide a highquality service to all of its customers, Hero Honda takes a stand as a socially responsible enterprise respectful of its environment and respectful of the important issues. Hero Honda has been strongly committed not only to environmental conservation programmers but also expresses the increasingly inseparable balance between the economic concerns and the environmental and social issues faced by a business. A business must not grow at the expense of mankind and man's future but rather must serve mankind. "We must do something for the community from whose land we generate our wealth." A famous quote from Worthy Chairman Mr. Brijmohan Lall Munjal. There are basic policies which are used by HERO HONDA, Some are -: Environment Policy- Committed to demonstrate excellence in environmental performance on a continual basis. • Quality Policy- Excellence in quality is the core value of Hero Honda's philosophy. • Safety Policy- Hero Honda is committed to safety and health of its employees and other persons who may be affected by its operations. •

PRO (Primary Research Objective) To study and analyze the effectiveness of Employee Involvement and Work Environment. SRO (Secondary Research Objective) • To study the various employee involvement activities in the organization. 17

• To map the perception of employees towards various Employee Involvement activities • To find the impact of Employee Involvement activities in the organization. • To study the various work environment facilities of the organization. • To analyze the Work Environment facilities for the employees.

Chapter II – The Project 2.1 Purpose & Scope of Study To know whether employees are involving or participating in the organization activities, their work environment (physical) & from them they are getting any benefit or not.

Secondary Research

EMPLOYEE INVOLVEMENT Employee involvement is making employees to work with not only with their minds and bodies but also with ‘HEARTS’. When somebody puts heart and soul into work, he creates a congenial atmosphere where organizational and individual goals can be achieved more effectively.

What is Employee Involvement? • Employee involvement is creating an environment in which people have a decision and actions that affect their jobs. • A variety of management practice centered on empowerment & trust that are designed to increase employee commitment to organizational objectives and performance improvement. It is often used interchangeably with employee participation, but 18

employee involvement practices tend to take place at individual or workgroup level, rather at higher decision making levels. • Processes or programs designed to fully integrate employees into our organization in a positive way so they feel part of the team.

For employee involvement it is necessary that employee must have-: o o o o o o o

Commitment Satisfaction “Say, Stay, Strive” Creativity Idea generation Participation in planning Decision-making & continuous improvement activities

Note: How to involve employees in decision making process and continuous improvement activities: We can use such methods as suggestion systems, manufacturing cells, work teams, continuous improvement meetings, Kaizen (continuous improvement) events, corrective action processes, and periodic discussions with the supervisor.

Key Drivers of Involvement It encompasses training development & career, immediate management, cooperation, work environment, equal opportunity & fair treatment, leadership, performance management, health & safety, job satisfaction, work –life balance, communication, compensation, benefits, commitment, family-friendliness, fun & social activities.

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Forms of employee involvement • Direct • Indirect Direct forms of involvement are where employees are in some way directly involved in their immediate place of work, whereas indirect or representative participation is where some notion of a representative structure is involved. Common forms of direct employee involvement include team briefings, suggestion schemes, job enrichment, job design, autonomous working groups, quality of working life programmes and attitude surveys. Indirect forms of participation include works councils, quality circles, board representation, involvement groups and task forces.

Employee Involvement in Hero Honda Hero Honda involves their employee by doing various activities in the company. They engaged employees in their work by some attributes, from which employee feel as part of the team. Employee Involvement is the key to success. These are:      

Suggestion Schemes Cross Functional Teams External Competition: Participation in international & national competition Participation in various internal competitions like debate, speech, poem, slogan. Reaching out to Families. Plant Library – Adhayan

PROCESS OF EMPLOYEE INVOLVEMENT

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Work Environment The purpose of work environment is to establish and maintain physical working conditions and to provide resources that allow individuals workgroups to perform their efficiently and without unnecessary distractions.

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Establishing an effective work environment begins with identifying the physical environment and resources needed to perform committed work. An appropriate physical environment and personal workspace are provided for individuals and work groups to perform their assigned responsibilities. Improvements to the effectiveness of the work environment are identified and prioritized. Within reasonable boundaries, high priority improvements are implemented. Environmental conditions that would degrade or endanger the health or safety of the workforce are eliminated. Distractions in the work environment are identified and minimized.

Safety Policy of Hero Honda Hero Honda is committed to safety and health of its employees and other persons who may be affected by its operations. They believe that the safe work practices lead to better business performance, motivated work force and higher productivity. They create a safety culture in the organization by:  Integrate safety and health matters in all our activities.  Ensuring compliance with all applicable legislative requirements.  Empowering employees to ensure safety in their respective work places.  Promoting safety & health awareness amongst employees, suppliers and contractors.  Continuous improvements in safety performance through precautions besides participations & training of employees. Quality Policy Excellence in quality in the core value of Hero Honda’s philosophy. We are committed at all levels to achieve high quality in whatever we do, particularly in our products and services which will meet and exceeded customer’s growing aspirations through:  Innovation in products processes and services.  Continuous improvements in our total quality management system.  Teamwork & responsibility. Environment Policy

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They are committed to demonstrate excellence in their environmental performance as continual bases as an intrinsic element of our corporate philosophy.  Integrate environmental attributes & cleaner production in all our business processes & practices with specific consideration to substitute of hazardous chemicals where viable & strengthen the greening of supply chain.  Continue product innovations to improve environmental compatibility.  Comply with all applicable environmental legislation & also controlling our environmental discharges through the principals of “ALARA” ( as low as reasonably achievable)  Institutionalize resource conservation in particular in the areas of oil, water, electrical energy paints& chemicals.  Enhance environmental awareness of our employees, dealers & vendors, while promoting their environment in ensuring sound environmental management.

2.2

Methodology

Research Methodology

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Research Design ------ Exploratory Research Exploratory Research: Exploratory Research is conducted into an issue or problem where there are few or no earlier studies to refer to. The focus is on gaining insights & familiarity for later investigation. It is used principally to gain a deeper understanding of something. Scaling Method---- Likert Scale Likert Scale: A measure of attitudes designed to allow respondents to indicate how strongly they agree or disagree with carefully constructed statements that range from very positive to very negative toward an attitudinal object. The Rating used in Likert Scale is as 1 – Strongly Disagree

3 – Neither agree nor disagree

2 – Disagree

4 – Agree

5 – Strongly Agree

SAMPLING METHOD--- Stratified Random Sampling

In stratified sampling, simple random sub samples are drawn from within different strata that are more or less equal on some characteristic. Different strata were formed on the basis of department wise in which different grades were taken in the organization.

LC – LK

Operator

C2 – C4

Support Staff (Asstt., Asstt-II, Sr. Asstt.)

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E1 – E2

Junior Staff (Supervisor, Junior Officer)

E3 – E5

Officers (Asstt. Officer/Asstt. Engg., Officer/Engg., Sr. Officer/Sr.Engg)

M1 – M2

Asstt. Manager, Deputy Manager

M3 & Above

Manager, Sr. Manager, AGM

From the different strata mentioned above, analysis was done. Department - wise analysis, Grade - wise analysis, and overall analysis.

Method of data Collection • Primary Research (open ended) questionnaire, one to one interaction with employees’, help desk. • Secondary Research (internet, books, journals, reading material from HHG) understand the topic, HHG culture, & processes.

Questionnaire – I: Grid (51 Employees)

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Departments

From strength

Aprox.dept strength %

7

111

6%

8

204

4%

3 5 7 3 3 3 2 3 2 1 2 2 51

65 40 143 88 88 82 22 87 33 5 21 23 1012

5% 13% 5% 3% 3% 4% 9% 3% 6% 20% 10% 9%

Engine Assembly: Frame Assembly Maintenance Deptt: Production & Engineering Deptt: Aluminum Phase: Paint Shop: Weld Shop: Steel Phase: Press Shop: Gear Phase: Tools & Equipment: Safety & Environment: Final Inspection: Heat Treatment Total

sampling division (n=51)

4%

2%

4%

4%

13%

6% 15%

4%

6% 6%

6% 6%

10%

14%

Engine Assembly:

Frame Assembly

Maintenance Deptt:

Production & Engineering Deptt:

Aluminum Phase:

Paint Shop:

Weld Shop:

Steel Phase:

Press Shop:

Gear Phase:

Tools & Equipment:

Safety & Environment:

Final Inspection:

Heat Treatment

Questionnaire – II: 205 Employees

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Appropriate 20% from department the strength & % strength

Departments Engine Assembly: Frame Assembly Maintenance Deptt: Production & Engineering Deptt: Aluminum Phase: Paint Shop: Weld Shop: Steel Phase: Press Shop: Gear Phase: Tools & Equipment: Safety & Environment: Final Inspection: Heat Treatment

26 40 20 10 25 15 15 15

111 204 65 40 143 88 88 82

23% 20% 31% 25% 17% 17% 17% 18%

5 16 6 3 4 5 205

22 87 33 5 21 23 1012

23% 18% 18% 60% 19% 22%

sampling division(n=205)

8%

3%

1% 2%

2%

13%

2% 21%

7%

7% 10%

7% 5%

12%

Engine Assembly:

Frame Assembly

Maintenance Deptt:

Production & Engineering Deptt:

Aluminum Phase:

Paint Shop:

Weld Shop:

Steel Phase:

Press Shop:

Gear Phase:

Tools & Equipment:

Safety & Environment:

Final Inspection:

Heat Treatment

Primary Research

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Chapter III – Collection & Analysis of Data

3.1 Data collection This chapter deals with the analysis of data or in other words, is the main body of the project. The feedback was taken from the employees by conducting the survey, making the respondents to fill the questionnaire (Annexure-I, Annexure-II). The respondents gave various suggestions during the survey that helped us in the analysis. Questionnaire is divided into stages i.e. 1st Discriminant Analysis ------ It’s a mathematical approach designed to describe consumer/employees perception of an object or activity on series of special map. So that the relationship between objects can see easily. It is an attribute-based approach of mapping perception. 2nd Descriptive Analysis ------- It is a study which describes each characteristics of a particular individual or a group. i.e. • Department wise • Grade wise • Overall analysis

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Questionnaire-I Discriminant Analysis

Perceptual Map 1 nd

1st Quadrant

Fun/enjoyment

2 Quadrant

Teamwork

0.8

Knowledge

Relaxation

0.6 Self-develop ment Phy. Activ. Family Involvement

0.4

Participation Decision-making

Creativity

CFT’s

Motivation

0.2

Quality circle

Library

0 -1.2

-1

-0.8

-0.6

-0.4

-0.2 Festivals

0

Morning -0.2 Meeting

4th Quadrant

0.2

0.4

0.6

0.8

Suggestion Schemes

3rd Quadrant -0.4

activities

attributes

Employee Involvement = fn (Fun/enjoyment+Knowledge+participation)

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3.2 Data Analysis In 1st Quadrant attributes, which are covered in circle, are moving around to CFT & Quality Circle is fully satisfied by the employees. From Activities: Quality circles, CFT’s, Suggestion schemes, Morning stand up meeting, Library, Festivals all these activities are doing well, from these-employees are satisfy but dis-satisfied from open house, picnic/tours. From Attributes: Employees’ getting Knowledge, Self-development, Team work, Participation, Awareness & Motivation they all are moving around these activities but somewhere lacking from decisionmaking & family involvement.

Recommendation: • Employees’ are not aware about the open house, so programs should run by the organization to give them proper knowledge. • Family involvement, picnic/tours is necessary.

Suggestions: As per the analysis of questionnaire• There is a need to improve some activities of CFT. • From personal interview & grid we recognize that picnic/tours are prominent to engaged employees in the work, where family get involved deeply which is very important for employees’ as well as for company to increase their efficiency. • People are concerned for knowledge, teamwork and self-development so activities should be there to increase these attributes.

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Questionnaire-II: CODING Descriptive Analysis

Department Wise Note: SCALE 1

Strongly Disagree

2

Disagree

3

Neither agree nor disagree

4

Agree

5

Strongly Agree

DEPARTMENT S&E Safety & Environment EA

Engine Assembly

P&E

Production & Environment

MD

Maintenance Department

HT

Heat Treatment

PS

Press Shop

WS

Weld Shop

SP

Steel Phase

PS

Press Shop

AP

Aluminum Phase

FI

Final Inspection

T&E

Tools & Equipment

GD

Gear Department

FA

Frame Assembly 31

1. Following areas of organization are cleaned regularly: I.e. floors, benches/chairs & passages

5

4.4

4

Rating

4

3.8 3.8

4.4

4.1

4.5 4.7 3.3

2.9

2.3

3

3.7

4.1

2.8 Cleanliness

2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI

T&E GD FA

Deptt

Rating

2. Following areas are painted & varnished regularly: I.e. walls, passages, doors & windows

5 4 3 2 1 0

4.4

4

4.2 3.4

2.9

3.8 3.7

4.3 4.4 4.3 4.4 3.2

2.4

S&E EA P&E MD HT

2.5 Paint/Varnish

PS WS SP PS

AP

FI T&E GD FA

Deptt

3. Disinfectants are used for keeping the factory clean 5

Rating

4 3

4.4

4.2

4 2.8

3.4 3.2

4.1 3.5

4.5

4.3 3.8

3.1

3.7 2.7

Disinfectants

2 1 0 S&E EA P&E MD HT

PS WS SP

PS AP

FI

T&E GD FA

Deptt

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4. Sweepers employed for keeping the washroom clean are performing their duty well

5

Rating

4

3.7

3.9 3.0

3.6

4.5 4.3 4.0 4

4 3.8 3

3.6

2.8

3

Perform duty

2.7

2 1 0 S&E EA P&E MD HT

PS WS SP

PS AP

FI

T&E GD FA

Deptt

5. Sweepers use detergents for cleaning the toilets

5

4.2

Rating

4 3.7

4.6

3.2

2.9

3

4.2

4.1 4.2

3.7

4.5

4.1 3.5

2.8

Detergents

3.1

2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI

T&E GD FA

Deptt

6. There are proper arrangements for disposal of waste &effluents

Rating

4.0 3.0

4.6

4.4

5.0 4.3

2.8

3.2

4.2

4.3 4.4 4.5 4.2

3.5 2.7

3.6

w aste

3.0

2.0 1.0 0.0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI

T&E GD

FA

Deptt

33

7. There is adequate ventilation facility for circulation of fresh air 5

Rating

4 3.7

3.5

4.1

3.7

4.3

4.0 3.1

2.6 2.8

2.5

3

4

3.5 2.6

2.4

ventilation

2 1 0 S&E EA P&E MD HT

PS WS SP PS AP

FI T&E GD FA

deptt

8. There is suitable temperature at your workplace 5

4.3

4

Rating

4.3 4.2 4.3

3.8 2.8

3

3.4 3.4 2.8

3.8 3.3 2.5

2.5

temperature

1.6

2 1 0

S&E EA P&E MD HT

PS WS SP

PS AP

FI

T&E GD FA

Deptt

9. There is a proper arrangement to avoid inhalation of dust etc. 5

Rating

4

4.5

4 3.2

4.1

3.8 3.9 3.1

3

3.1

3.6 3.8

2.4

3.1 3.2 2.9 aviod inhalation

2 1 0 S&E

EA

P&E

MD

HT

PS

WS

SP

PS

AP

FI

T&E

GD

FA

Deptt

34

10. There is sufficient space for every worker at the work place 5 4

4.2 3.7

3.4

3.1 Rating

4 4.2

3.6

4.0 4.0

4.4 4.3 3.7 3.5 2.9

3

space 2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI

T&E GD FA

Deptt

11. There is sufficient & suitable lighting at your work place 6 5

Rating

4

4.7 4 3.9

4.4 3.7

4

3.5

3.9 3.9

4.4 4.5

4.8 3.3 3.4

3

lighting

2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI

T&E GD FA

Deptt

12. There is an effective arrangement for drinking water 6 5 Rating

4

4.3

4.1 3.4

4.6 4.4 3.8

4.2 4.3 3.9 3.8 4.0

4.8 3.2

3.6

3

w ater

2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI

T&E GD

FA

Deptt

35

13. There is facility of cold drinking water during hot weather 5

4

4

3.8 3.9 3.9

4.6 4.8

4.2 4.3 3.7 4.1 3.7

4.9 3.4

4.0

3

cold water

2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI

T&E GD

FA

Deptt

14. Drinking water points are placed away from prohibited places

5 4

3.7

3.2

4.4 4.2

3.8

3

2.7

3.5

4.4 4.2 3.9 4.0 3.8 3.7 3.8 prohibited

2 1 0 S&E EA P&E MD HT

PS WS

SP

PS

AP

FI

T&E GD

FA

Deptt

15. There is suitable place for keeping workers clothing (locker room)

5

Rating

3.7 4 3.2

4.3

4.6 3.8

3

4.5 4.1 3.8 4.0 4.0 4.1 4.2

3.4 2.1

locker room

2 1 0 S&E EA P&E MD HT

PS WS SP PS

AP

FI T&E GD FA

Deptt

36

16. There is proper first-aid & medical services 5

Rating

4

4.2 4.0

3.7

3.4

2.8

3

4.2

4.3 4.5 4.4 3.9 4.1 3.7 3.5

3.2 first-aid

2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI

T&E GD FA

Deptt

17. Canteen serves foodstuff at subsidized rate 4.5

5

3.8 3.8

Rating

4 3 2.3

4.4 3.7

4.3 4.2 4.2 4.0

3.7 3.8

2.7

3.3 subdzed rate

2 1 0 S&E EA P&E MD HT

PS WS SP PS AP

FI T&E GD FA

Deptt

18. Canteen serves quality foodstuff 5

Rating

3

4.4

4.2

4 3.7

3.3 3.2

3.7

3.9

4.3 4.3

4.0 3.9 3.2

2.6

2.9 quality

2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI

T&E GD

FA

Deptt

37

19. There is rest area around your workplace

Rating

4

4.8

4.5

5

3.7

3.7

3.4

4.3 4.3 4.5 4.5 4.2

3.7 3.2

3.7

3.2

3

rest area

2 1 0 S&E EA P&E MD HT

PS WS SP PS

AP

FI T&E GD FA

Deptt

20. The company timely provides uniform 4.3 4.5

5

Rating

4 3.3

4.6

5

3.8

4.4

4.0

4.3

4.6 4.0

4.5

4.3 3.7

3 uniform 2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI T&E GD FA

Deptt

21. Pair of shoes timely given by the company 5

5

Rating

4

4.2 3.3

4.2

3.9

4.5

4.1

4.5 4.5

4.3 4.0 4.2 3.9

3.4

3 shoes 2 1 0 S&E EA P&E MD HT

PS

WS SP

PS

AP

FI

T&E GD

FA

Deptt

38

22. There is a comfortable work environment at your workplace

5

Rating

4

4.3

3.7

3.4

2.7

3

3.8

4.4 4.4

4.5 4.4 4.3 4.0 3.9

w rk envrm nt

3.5 3.2

2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI T&E GD FA

Deptt

23. There is complaint resolution procedure in the company 5

4.3

Rating

4 3.7

3.8 3.8

4.2 4.1

4.7

4.4 4.3 3.6 3.7

3.2

2.8

2.7

3

complain 2 1 0 S&E EA P&E MD HT

PS WS SP PS

AP

FI T&E GD FA

Deptt

24. Following CFT's are working in the company at satisfactory level 5

4.4

4.3

Rating

4 3

2.8

4.4 3.4 3.2

4.1 3.9 4.1 4.2 4.3 4.1 3.8 3.3 CFT's

2 1 0 S&E EA P&E MD HT

PS WS SP

PS

AP

FI

T&E GD

FA

Deptt

39

25. There should be an introduction of new activities by CFT 5 4

4.2 4.1

3.6 3.0

3

Rating

4.5

4

3.1

4.1 4.3

3.7

3.8 3.6 3.8

2.4

intro

2 1 0 S&E EA P&E MD HT

PS

WS SP

PS

AP

FI

T&E GD

FA

Deptt

26. Employee involvement activities motivate the employees

4.8

5

4.6

4

Rating

4

3.5 2.9

3

4.1 3.9

3.2

4.2

4.5 3.7 3.5

3.6

4.1

motivate 2 1 0 S&E EA P&E MD HT

PS WS SP

PS AP

FI

T&E GD FA

Deptt

27. Various activities of employee involvement enhance your efficiency 5

4.5

4

3.4 3.6

Rating

4 3

4 3.9 3.8

3.5

4.0

4.3

3.9 3.9

3.5

2.4

efficiency

2 1 0 S&E EA P&E MD HT

PS WS SP PS AP

FI T&E GD FA

Deptt

40

28. You are satisfied with suggestion token gifts 5 4 Rating

4.4

4.1

4

3.6

3.3

3

4.2

4.1 3.5

3.3

3.8

3.2 3.4 3.2

2.3

gifts

2 1 0 S&E EA P&E MD HT

PS

WS SP

PS

AP

FI

T&E GD

FA

Deptt

29. There is a varied collection of books in the library 5

4.4

4

Rating

4

3.3

4.4 4.2 3.6

3.9

4.3

4.2

4.5

3.5

4.2

3.8 3.4

3 library 2 1 0 S&E EA P&E MD HT

PS

WS SP

PS

AP

FI T&E GD

FA

Deptt

30. Employees get equal chance to participate in the employee involvement activities 5

Rating

4 3

4.5

4

3.7 3.6

4.2 4.3 4.5 3.6

4.3 4.3 4.1 3.4 3.5

2.9

partciptn

2 1 0 S&E EA P&E MD HT

PS WS SP PS

AP

FI T&E GD FA

Deptt

41

These departments are not satisfied with various factors i.e.

S.No. 1. 2.

3

4

Factors Inhalation of dust Suitable Temperature

Ventilation of Fresh air

Disposal of waste & effluents

Department Heat Treatment Frame Assembly Steel Phase Maintenance Department Engine Assembly Heat Treatment Engine Assembly Maintenance Department Heat Treatment Steel Phase Frame Assembly Engine Assembly Steel Phase

Prominent Parameter Disagree Disagree Disagree Disagree Disagree Strongly Disagree Disagree Disagree Disagree Disagree Disagree Disagree Disagree

Engine Assembly is the main department that is not satisfied with the work environment of the company & they are not involved in the employee involvement.

42

Grade Wise Means Plots 1. Following areas of organization are cleaned regularly: I.e. floors, benches/chairs & passages 5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5

M1 M2 M3

M4

GRADES

2. Following areas are painted & varnished regularly: I.e. walls, passages, doors & windows

43

5.0

4.5

4.0

3.5

3.0

2.5 LC

LD

LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5

M1

M2

M3

M4

GRADES

3. Disinfectants are used for keeping the factory clean 4.4

4.2

4.0

3.8

3.6

3.4

3.2 3.0 LC

LD

LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5

M1 M2 M3

M4

GRADES

4. Sweepers employed for keeping the washroom clean are performing their duty well

44

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC LD LE LF LG LH

LI

LJ

LK C2 C4 E1

E2 E3 E4 E5 M1 M2 M3 M4

GRADES

5. Sweepers use detergents for cleaning the toilets 5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC LD LE LF LG LH

LI

LJ

LK C2 C4 E1

E2 E3 E4 E5 M1 M2 M3 M4

GRADES

6. There are proper arrangements for disposal of waste & effluents

45

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC LD LE LF LG LH

LI

LJ

LK C2 C4 E1

E2 E3 E4 E5 M1 M2 M3 M4

GRADES

7. There is adequate ventilation facility for circulation of fresh air 5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF LG

LH

LI

LJ

LK

C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

8. There is suitable temperature at your workplace

46

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE LF LG LH

LI

LJ

LK C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

9. There is a proper arrangement to avoid inhalation of dust etc. 5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC LD LE LF LG LH

LI

LJ

LK C2 C4 E1

E2 E3 E4 E5 M1 M2 M3 M4

GRADES

10. There is sufficient space for every worker at the work place

47

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC LD LE LF LG LH

LI

LJ

LK C2 C4 E1

E2 E3 E4 E5 M1 M2 M3 M4

GRADES

11. There is sufficient & suitable lighting at your work place

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE LF LG LH

LI

LJ

LK C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

12. There is an effective arrangement for drinking water

48

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE LF LG LH

LI

LJ

LK C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

13. There is facility of cold drinking water during hot weather

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD

LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5

M1 M2 M3

M4

GRADES

14. Drinking water points are placed away from prohibited places

49

5.0

4.5

4.0

3.5

3.0

2.5 LC

LD LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5 M1 M2 M3

M4

GRADES

15.There is suitable place for keeping workers clothing (locker room)

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD

LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5

M1 M2 M3

M4

GRADES

16. There is proper first-aid & medical services

50

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE LF LG LH

LI

LJ

LK C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

17. Canteen serves foodstuff at subsidized rate

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5 M1 M2 M3

M4

GRADES

51

18. Canteen serves quality foodstuff 5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD

LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5

M1

M2

M3

M4

GRADES

19. There is rest area around your workplace

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5 M1 M2 M3

M4

GRADES

52

20. The company timely provides uniform

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD

LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5

M1 M2 M3

M4

GRADES

21. Pair of shoes timely given by the company

5.0

4.5

4.0

3.5

3.0

2.5 LC

LD LE

LF LG

LH

LI

LJ

LK

C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

53

22. There is a comfortable work environment at your workplace

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5 M1 M2 M3

M4

GRADES

23. There is complaint resolution procedure in the company

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF LG

LH

LI

LJ

LK

C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

54

24. Following CFT's are working in the company at satisfactory level 5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF LG LH

LI

LJ

LK

C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

25. There should be an introduction of new activities by CFT

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF LG

LH

LI

LJ

LK

C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

55

26. Employee involvement activities motivate the employees 5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE LF LG LH

LI

LJ

LK C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

27. Various activities of employee involvement enhance your efficiency 5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF

LG

LH

LI

LJ

LK

C2 C4

E1

E2

E3

E4

E5 M1 M2 M3

M4

GRADES

28. You are satisfied with suggestion token gifts

56

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF LG LH

LI

LJ

LK

C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

29. There is a varied collection of books in the library

5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD

LE

LF

LG

LH

LI

LJ

LK

C2

C4

E1

E2

E3

E4

E5

M1 M2 M3

M4

GRADES

57

30. Employees get equal chance to participate in the employee involvement activities 5.0

4.5

4.0

3.5

3.0

2.5

2.0 LC

LD LE

LF LG

LH

LI

LJ

LK

C2 C4 E1

E2

E3

E4

E5 M1 M2 M3 M4

GRADES

Now we analysis grade wise, where some grades are not agree with some factors. S.No.

Factors

Grade

Prominent Parameter

1. 2.

Disposal of waste & effluents Ventilation of fresh air

3.

Temperature

4.

Inhalation of dust

5. 6.

Drinking water Locker room

7.

Medical service

LI LJ LD LE C4 LI LE LE LI C4 E4 LI LI C2 C4 C4

Disagree Disagree Disagree Disagree Disagree Disagree Disagree Disagree Disagree Disagree Disagree Disagree Disagree Disagree Disagree Disagree 58

LE

Disagree

Overall Analysis Q1. Following areas of organization are cleaned regularly: I. e. floors, benches/chairs, & passages Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 22 17 41 96 29 205

Percent 10.7 8.3 20.0 46.8 14.1 100.0

Cumulative Percent 10.7 19.0 39.0 85.9 100.0

59

strongly disagree

10.7%

strongly agree

disagree

14.1%

8.3% neither agree nor di

20.0%

agree

46.8%

Q2. Following areas are painted & varnished regularly: I.e. walls, passages, doors & windows Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 15 17 46 94 33 205

Percent 7.3 8.3 22.4 45.9 16.1 100.0

Cumulative Percent 7.3 15.6 38.0 83.9 100.0

strongly disagree

7.3% strongly agree

disagree

16.1%

8.3% neither agree nor di

agree

22.4%

45.9%

Q3. Disinfectants are used for keeping the factory clean Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 16 16 54 84 35 205

Percent 7.8 7.8 26.3 41.0 17.1 100.0

Cumulative Percent 7.8 15.6 42.0 82.9 100.0

60

strongly disagree

7.8%

strongly agree

disagree

17.1%

7.8% neither agree nor di

26.3%

agree

41.0%

Q4. Sweepers employed for keeping the washroom clean are performing their duty well Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 11 31 40 82 41 205

Percent 5.4 15.1 19.5 40.0 20.0 100.0

Cumulative Percent 5.4 20.5 40.0 80.0 100.0

strongly disagree

5.4%

strongly agree

disagree

20.0%

15.1% neither agree nor di

agree

19.5%

40.0%

Q5. Sweepers use detergents for cleaning the toilets Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 13 26 50 75 41 205

Percent 6.3 12.7 24.4 36.6 20.0 100.0

Cumulative Percent 6.3 19.0 43.4 80.0 100.0

61

strongly disagree

6.3%

strongly agree

disagree

20.0%

12.7% neither agree nor di

agree

24.4%

36.6%

Q6. There are proper arrangements for disposal of waste & effluents Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 16 28 44 72 45 205

Percent 7.8 13.7 21.5 35.1 22.0 100.0

Cumulative Percent 7.8 21.5 42.9 78.0 100.0

strongly disagree

7.8%

strongly agree

disagree

22.0%

13.7% neither agree nor di

agree

21.5%

35.1%

Q7. There is adequate ventilation facility for circulation of fresh air Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 23 36 50 70 26 205

Percent 11.2 17.6 24.4 34.1 12.7 100.0

Cumulative Percent 11.2 28.8 53.2 87.3 100.0

62

strongly agree

strongly disagree

11.2%

12.7%

disagree

17.6%

agree

34.1%

neither agree nor di

24.4%

Q8. There is suitable temperature at your workplace Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

strongly agree

Frequency 33 26 39 80 27 205

Percent 16.1 12.7 19.0 39.0 13.2 100.0

Cumulative Percent 16.1 28.8 47.8 86.8 100.0

strongly disagree

13.2%

16.1% disagree

12.7%

agree

39.0%

neither agree nor di

19.0%

Q9. There are proper arrangements to avoid inhalation of dust etc. Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree

Frequency 25 30 34 66 50

Percent 12.2 14.6 16.6 32.2 24.4

Cumulative Percent 12.2 26.8 43.4 75.6 100.0

63

Total

205

100.0

strongly disagree strongly agree

12.2% disagree

24.4%

14.6% neither agree nor di agree

16.6%

32.2%

Q10. There is sufficient space for every worker at the work place Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 11 18 47 79 50 205

Percent 5.4 8.8 22.9 38.5 24.4 100.0

Cumulative Percent 5.4 14.1 37.1 75.6 100.0

strongly disagree

5.4% disagree

strongly agree

24.4%

8.8% neither agree nor di

22.9% agree

38.5%

Q11. There is sufficient & suitable lighting at your work place Strongly disagree Disagree Neither agree nor disagree Agree

Frequency 5 14 32 88

Percent 2.4 6.8 15.6 42.9

Cumulative Percent 2.4 9.3 24.9 67.8

64

Strongly agree Total

66 205

32.2 100.0

100.0

strongly disagree strongly agree

2.4% disagree

32.2%

6.8% neither agree nor di

15.6%

agree

42.9%

Q12. There is an effective arrangement for drinking water Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 8 10 44 82 61 205

Percent 3.9 4.9 21.5 40.0 29.8 100.0

Cumulative Percent 3.9 8.8 30.2 70.2 100.0

strongly disagree

3.9% disagree strongly agree

29.8%

4.9% neither agree nor di

21.5%

agree

40.0%

Q13. There is facility of cold drinking water during hot weather Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree

Frequency 6 9 39 80 71

Percent 2.9 4.4 19.0 39.0 34.6

Cumulative Percent 2.9 7.3 26.3 65.4 100.0

65

Total

205

100.0

strongly disagree

2.9%

strongly agree

disagree

34.6%

4.4% neither agree nor di

19.0%

agree

39.0%

Q14. Drinking water points are placed away from prohibited places Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 16 14 53 67 55 205

Percent 7.8 6.8 25.9 32.7 26.8 100.0

Cumulative Percent 7.8 14.6 40.5 73.2 100.0

strongly disagree

7.8% disagree

strongly agree

26.8%

6.8% neither agree nor di

agree

25.9%

32.7%

Q15. There is suitable place for keeping workers clothing (locker room) Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree

Frequency 23 8 32 75 67

Percent 11.2 3.9 15.6 36.6 32.7

Cumulative Percent 11.2 15.1 30.7 67.3 100.0

66

Total

205

100.0

strongly disagree

strongly agree

11.2%

32.7%

disagree

3.9% neither agree nor di

15.6% agree

36.6%

Q16. There is proper first-aid & medical services Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 13 21 40 73 58 205

Percent 6.3 10.2 19.5 35.6 28.3 100.0

Cumulative Percent 6.3 16.6 36.1 71.7 100.0

strongly disagree

6.3% disagree

strongly agree

28.3%

10.2% neither agree nor di

19.5% agree

35.6%

Q17. Canteen serves foodstuff at subsidized rate Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree

Frequency 15 17 48 69 56

Percent 7.3 8.3 23.4 33.7 27.3

Cumulative Percent 7.3 15.6 39.0 72.7 100.0

67

Total

205

100.0

strongly disagree

7.3% disagree

strongly agree

27.3%

8.3% neither agree nor di

23.4%

agree

33.7%

Q18. Canteen serves quality foodstuff Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 12 23 56 78 36 205

Percent 5.9 11.2 27.3 38.0 17.6 100.0

Cumulative Percent 5.9 17.1 44.4 82.4 100.0

strongly disagree

5.9% strongly agree

disagree

17.6%

11.2%

neither agree nor di agree

27.3%

38.0%

Q19. There is rest area around your workplace Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree

Frequency 14 13 25 85 68

Percent 6.8 6.3 12.2 41.5 33.2

Cumulative Percent 6.8 13.2 25.4 66.8 100.0

68

Total

205

100.0

strongly disagree strongly agree

6.8%

33.2%

disagree

6.3% neither agree nor di

12.2% agree

41.5%

Q20. The company timely provides uniform Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 2 7 27 82 87 205

Percent 1.0 3.4 13.2 40.0 42.4 100.0

Cumulative Percent 1.0 4.4 17.6 57.6 100.0

strongly disagree

1.0% strongly agree

42.4%

disagree

3.4% neither agree nor di

13.2%

agree

40.0%

Q21. Pair of shoes timely given by the company Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree

Frequency 7 9 26 71 92

Percent 3.4 4.4 12.7 34.6 44.9

Cumulative Percent 3.4 7.8 20.5 55.1 100.0

69

Total

205

100.0

strongly disagree

3.4%

strongly agree

disagree

44.9%

4.4% neither agree nor di

12.7%

agree

34.6%

Q22. There is a comfortable work environment at your workplace Frequency Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Percent 18 13 40 82 52 205

8.8 6.3 19.5 40.0 25.4 100.0

Cumulative Percent 8.8 15.1 34.6 74.6 100.0

strongly disagree

8.8% disagree

strongly agree

6.3%

25.4%

neither agree nor di

19.5% agree

40.0%

Q23. There is complaint resolution procedure in the company Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree

Frequency 19 19 36 86 45

Percent 9.3 9.3 17.6 42.0 22.0

Cumulative Percent 9.3 18.5 36.1 78.0 100.0

70

Total

205

100.0

strongly disagree

9.3%

strongly agree

disagree

22.0%

9.3% neither agree nor di

17.6% agree

42.0%

Q24. Following CFT's are working in the company at satisfactory level Frequency Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Percent 13 21 34 98 39 205

6.3 10.2 16.6 47.8 19.0 100.0

Cumulative Percent 6.3 16.6 33.2 81.0 100.0

strongly disagree

6.3% strongly agree

disagree

19.0%

10.2% neither agree nor di

16.6% agree

47.8%

Q25. There should be an introduction of new activities by CFT Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree

Frequency 21 14 35 82 53

Percent 10.2 6.8 17.1 40.0 25.9

Cumulative Percent 10.2 17.1 34.1 74.1 100.0

71

Total

205

100.0

strongly disagree

10.2% strongly agree

disagree

25.9%

6.8% neither agree nor di

17.1% agree

40.0%

Q26. Employee involvement activities motivate the employees Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 11 15 41 89 49 205

Percent 5.4 7.3 20.0 43.4 23.9 100.0

Cumulative Percent 5.4 12.7 32.7 76.1 100.0

strongly disagree

5.4% disagree strongly agree

23.9%

7.3% neither agree nor di

20.0% agree

43.4%

Q27. Various activities of employee involvement enhance your efficiency Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree

Frequency 13 17 42 102 31

Percent 6.3 8.3 20.5 49.8 15.1

Cumulative Percent 6.3 14.6 35.1 84.9 100.0

72

Total

205

100.0

strongly disagree

6.3%

strongly agree

disagree

15.1%

8.3% neither agree nor di

20.5% agree

49.8%

Q28. You are satisfied with suggestion token gifts Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Total

Frequency 30 8 57 79 31 205

Percent 14.6 3.9 27.8 38.5 14.6 100.0

Cumulative Percent 14.6 18.5 46.3 84.8 99.4

strongly disagree strongly agree

15.1%

14.6% disagree

3.9%

agree

neither agree nor di

38.5%

27.8%

Q29. There is a varied collection books in the library Frequency Strongly disagree 7 Disagree 10 Neither agree nor disagree 40 Agree 105 Strongly agree 43

Percent 3.4 4.9 19.5 51.2 21.0

Cumulative Percent 3.4 8.3 27.8 79 100

73

Total

205

100

strongly disagree

3.4% disagree

4.9%

strongly agree

21.0%

neither agree nor di

19.5%

agree

51.2%

Q30. Employees get equal chance to participate in the employee involvement activities Frequency Strongly disagree 19 Disagree 8 Neither agree nor disagree 37 Agree 96 Strongly agree 45 Total 205

Percent 9.3 3.9 18.0 46.8 22.0 100.0

Cumulative Percent 9.3 13.2 31.2 78.0 100.0

strongly disagree

9.3% strongly agree

22.0%

disagree

3.9% neither agree nor di

18.0%

agree

46.8%

Overall Analysis: From Overall Analysis of Work Environment & Employee Involvement we recognized that all the activities are doing at a satisfactory level.

74

Only employees are getting problem in Ventilation & Circulation of fresh air where only 46.8% [strongly agree (12.7%) + agree (34.1%)] of employees are satisfied, 24.4% neither agree nor disagree, which shows that employees are not satisfied up to that extent.

strongly agree

12.7%

agree

34.1%

strongly disagree

11.2% disagree

17.6%

neither agree nor di

24.4%

Chapter IV – Findings & Recommendations 4.1 Calculation & Observation 75

Correlation Analysis Correlation Q1. Disinfectants are used for keeping the factory clean Q2. Sweepers employed for keeping the washroom clean are performing their duty well Co-efficient of correlation (r) = 0.638 Interpretation: The above two statement are positively associated with each other up to an extent given by r=0.638. So, Sweepers perform their duty well by using disinfectants for keeping the factory clean.

Q3. Various activities of employee involvement enhance the efficiency. Q4. Employee involvement activities motivate the employees. Co-efficient of correlation (r) = 0.789 Interpretation: The value of (r) i.e. 0.789 shows a positive correlation between the above two statements. Thus, employee involvement activities motivate the employees up to high extent, which increase their efficiency. Hence, the result is satisfying the assumption. So our null hypothesis is true or accepted. Q5. Sweepers use detergents for cleaning the washroom. Q6. Sweepers employed for keeping the washroom clean are performing their duty well. Co-efficient of correlation (r) = 0.672 Interpretation: There is a positive correlation between the above two statements which is given by r = 0.672. Therefore, sweepers perform their duty well by using detergents for cleaning the washroom.

Q7. There are proper arrangements for disposal of waste & effluents. Q8. There are proper arrangements to avoid inhalation of dust etc. Co-efficient of correlation (r) = 0.367 Interpretation: Positive correlation of 0.367. But it indicates that proper arrangement for disposal of waste & effluents are not there which show there is dust in the departments. 76

So, appropriate arrangement should be there to avoid waste & effluents to avoid inhalation of dust.

4.2 Conclusion: Employee involvement is based upon the recognition that the success of any organization is determined to a significant extent by the contribution of its employees. Employee involvement programmers therefore seek to facilitate the involvement (or participation) of employees in the company. "If one were to analyze the work patterns, nothing much separates one individual from another, and an employee is as good or as bad as the opportunity and the environment he gets to work. A conducive work environment, where every individual employee is seen as a leader, actually helps build better organization. Today most of the organization have realized that a satisfy employee is not necessarily the best’ employee in terms of loyalty and productivity. It is and engaged’ employee who is intellectually and emotionally bound with the organization, feels passionately about its goals and is committed towards its values. HHG conducts such activities to engage or involve its employees and provides a good work environment so that its people can be happy and most important satisfies. People get equal chance to participate in the activities. They are involved in the activities other than work. A comfortable work environment is there where every employee feels comfy.

4.3 Limitations • Translate the grid & questionnaire in Hindi. • Problem in convincing the employees’ regarding survey to fill the grid & questionnaire. Some employees’ are not supporting in the survey. •

Few employees’ were refusing to fill the questionnaire because they are in fear, with HR Department.

4.4 Recommendations: •

Press Shop: Facility of locker is provided to the contractor.

•

Weld Shop: (CFT) Management committee must work on quality of activity not quantity. 77

•

Steel Phase: Shoes is not given to the permanent employees.

•

Tools & Equipment: Related to habits (questionnaire should be there. E.g.-whether you are using dustbins or not), Awareness should be there or give training related to manners & etiquettes.

•

Frame Assembly: o Complaint resolution procedure is not up to date there should be a weekly resolution process. o Swasthya CFT arrange its activities to regular employees (it should cover all the employees) o There is no proper exhaust system in production hall; by that humidity level is very high at work place. o Quality circle participants for international convention – minimum of members should there & above. o Quality circle member’s maximum 5 members for each circle. o The temperature variation should be maintained according to atmosphere temperature. o Organization should have enjoyable workplace & healthy relationship at all. o Rest area should be provided near sub-assembly areas, not far away. So that to consume rest time timely. o Hospitality facilities o Appropriate platform is there to put your problem in front of management. o Response should be given towards problem.

4.5 Suggestions: • •

Steel Phase & Gear Phase should be cleaned regularly. A very unpleasant smell is coming from canteen where drinking facility is provided.

Chapter V – Annexure Annexure – I (Questionnaire – I)

78

FEATURES OF AN IDEAL EMPLOYEE INVOLVEMENT PROGRAM How many marks will you give out of 5 to these parameters?

S.no

Here 1=very poor ;2=poor ;3=neither poor nor good ; 4=good and 5 = very good Employee relaxation/ family fun/ physical decision creativity/ self involvement stress knowledge awareness teamwork participation motivation involvement enjoyment activities making innovation development activities/attributes relief

1 Suggestion schemes 2 CFTs

3

External competitions(national &international competitions)

Reaching out to 4 families(Hum tum aur

Hero Honda) 5 picnics/tours 6

festival celebrations/ get together

7 QC 8 Library 9

Morning stand up meetings

10

Monthly communication Meet

11 Open House

Annexure – II (Questionnaire – II) QUESTIONNAIRE Department-

Grade-

INSTRUCTION- please fill this questionnaire. Here 1=strongly disagree; 2=disagree; 3=neither agree nor disagree; 4=agree; 5=strongly agree S.NO.

STATEMENT

1 2 3 4 5 Section A

1

Following areas of organization are cleaned regularly Floors Benches/chairs Passages

79

2

Following areas are painted and varnished regularly Walls Passages Doors and Windows

3

Disinfectants are used for keeping the factory clean

4

Sweepers employed for keeping the washroom clean performing their duty well

5

Sweeper use detergents for cleaning the toilets

6

There are proper arrangements for disposal of waste and effluents

7

There is adequate ventilation facility for circulation of fresh air

8

There is suitable temperature at your workplace

9

There is proper arrangements to avoid inhalation and accumulation of dust, fumes and other impurities

10

There is sufficient space for every worker at the work place

11

There is sufficient and suitable lighting at your work place

12

There is effective arrangements for drinking water

13

There is facility of cold drinking water during hot weather

14

Drinking water points are placed away from prohibited places like wash room etc

15

There is suitable place for keeping workers clothing (locker room)

16

There is proper first-aid and medical services

17

Canteen serves food stuff at subsidized rate

18

Canteen serves quality food stuff

19

There is rest area in the company

20

Uniform is timely provided by the company

21

Pair of shoes timely given by the company

22

There is a comfortable work environment at your work place

23

There is complaint resolution procedure in the company

1

2 3 4 5 6 7

Section B Following CFT's are working in the company at satisfactory level ABHIVYAKTI JAGRATI JIGYASA KHEL KUBER SANTUSHTI SWASTHYAY Do you want some addition in the activities of CFT Do you think Employee involvement activities motivate the employees Various activities of employee involvement enhance your efficiency You are satisfied with suggestion token gifts Are you satisfied with different kinds of books in the library Employees get equal chance to participate in the employee involvement activities Suggestions (if any) Thank you so much for spending your valuable and precious time.

Chapter VI – BIBLIOGRAPHY A. www.google.com B. www.herohonda.com

Live project is prepared byC. Questionnaire D. One to one interaction with people E. Observation

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