Mary Schaper is an accomplished and versatile Process Improvement, Project Management Professional with a proven record ...
MARY L. SCHAPER Bloomington, MN 55438 SUMMARY OF
PROFESSIONAL QUALIFICATIONS
(763) 242-3600
[email protected]
ACCOMPLISHED AND VERSATILE PROCESS IMPROVEMENT/PROJECT MANAGEMENT PROFESSIONAL with a proven record of leadership and results in dynamic healthcare and financial environments. Highly effective in facilitating, coaching and leading cross functional teams. Broad and extensive experience in financial services, banking and technology settings. Skilled in problem solving, conflict resolution and decision making. Resourceful liaison for documenting, prioritizing and addressing key customer needs. Successful in supporting people and organizations through change. Recognized as key contributor in achieving cost containment and efficiencies.
EXPERTISE
Business Analysis & Process Improvement Supporting Organizations Through Change Proven Cost Reduction/Containment Collaborative Team Building & Leadership Relationship Management Strong Coaching & Communication Skills Process Development & Management Human Resource & Consulting Critical Problem Solving Project Management Experience
CAREER HIGHLIGHTS
Directed installation of new information technologies at Wells Fargo/Norwest by redesigning and implementing workflow and processes during merger and acquisition; reduced training expenditures by 35% and saved $500K in equipment capitalization.
Selected by Operations' Senior Manager to identify potential cost saving strategies. Organized and led Wells Fargo/Norwest bank managers in redesign of bank application standard reporting by originating audit standards and user group feedback sessions, which saved $6 million in annual paper printing and distribution costs.
As a Business Systems Consultant, identified key technology upgrades; created project scope and deliverables. Presented findings and alternatives to senior management for decision making. Acknowledged for thorough and timely reporting.
As a Financial Consultant to US Bank/First Bank, created a financial decision and annual budget preparation process for a team of seven managers. Designed templates for volume and cost preparation. Implemented budget and monthly financial performance standards, which reduced preparation time by 30%. Managed annual operations budget of $17 million; performed variance analysis and reporting.
Gained valuable experience in the field of Human Resources as a Generalist, Recruiter and Employee Relations Consultant at Wells Fargo/Norwest. As an Employee Assistance Program Consultant, provided counseling, advocacy and coaching for companies
nationwide. Coordinated Critical Incident Stress Debriefings (CISD). PROFESSIONAL EXPERIENCE
UNITED HEALTHCARE (UHC), EMPLOYER & INDIVIDUAL MARKETING PRODUCT GROUP, Minneapolis, MN SE Region Project Manager 2013 to Present OPTUMHealth (UHC), COLLABORATIVE CARE, IT PMO, Minneapolis, MN Portfolio Financial Planning Analyst 2011 to 2012 WELLS FARGO MORTGAGE COMPANY, Minneapolis, MN Financial Counselor/Collector 3 2009 to 2011
MARY L. SCHAPER Résumé of Qualifications PROFESSIONAL EXPERIENCE
H&R BLOCK, Roseville, MN Shift Lead & Client Care Specialist – Customer Service 2008 to 2009
(continued) CIGNA BEHAVIORAL HEALTH, Eden Prairie, MN EAP Consultant – Critical incident Services Counselor/General Mental Health 2006 to 2007 CERIDIAN INC., Eagan, MN EAP Management Line – Critical Incident Services Counselor/General Mental Health 2005 to 2006 NEW ARIZONA FAMILY, INC., Phoenix, AZ Counselor II – Masters Level Counselor – Dual Diagnosis Residential Program 2003 to 2004 WELLS FARGO SERVICES COMPANY, INC., Minneapolis, MN Business Systems Consultant 4 1998 to 2002 DELUXE CORPORATION, Shoreview, MN 1996 to 1998 Process Improvement Consultant Business Systems Analyst Information Technology
EDUCATION
Previous experience at US Bank (First Bank System) as: Senior Project Manager HR Information Management Client Manager Senior Business Analyst – Fixed Income Contingency Planner – Disaster Recovery Operations Analyst
METROPOLITAN STATE UNIVERSITY, St. Paul, MN Masters in Management & Administration
ST. MARY'S UNIVERSITY, Minneapolis, MN Masters in Counseling & Psychological Services UNIVERSITY OF MINNESOTA, Duluth, MN Bachelor of Arts in Business Administration TECHNOLOGY
MS Office Windows
In-house Technologies & Tools Project Planning Software
