Andrea Lane is a highly successful project manager with expertise in business function analysis and improvement, project...
ANDREA LANE, PMP, AQI San Rafael, California 94901 415-717-7915
[email protected] Project Management Change Management View a highly successful project manager with expertise in business function analysis and improvement, project leadership and management. Strong ability to interact effectively with all levels of the organization. Project Management
Strategic Planning Team management Conflict resolution Problem Solving Cross-functional facilitation Public Speaking/Presentations Training Process Improvement Cost Control Process Analysis Metrics Design
PROFESSIONAL EXPERIENCE BAYER HEALTHCARE PHARMACEUTICALS, INC, Emeryville, California Safety Process Improvements, Contract
2008 - 2010
Consulting with enterprise-wide functional units, including Supply Chain, Manufacturing and Quality, promoted process improvement. Developed partnering relationships to create new practices and procedures which streamlined efficiency. Utilized team-building and mentoring expertise to succeed. Drove process improvement throughout enterprise functional units by assessing risk and creating risk mitigation groups Developed and maintained project plans including SOWs, scope statement, deliverables and schedule Acquired and managed teams on multiple projects, assigned milestones, tracked CAPAs, completed EVM Created reports for Leadership Managed multiple systems including Learning Management System (LMS) and IIMS to increase training and compliance rates
KAISER FOUNDATION HOSPITALS, Oakland/Richmond, California Workplace Safety Consultant
2005 - 2007
By integrating into the organization, became a change agent for process improvements designed to reduce/eliminate workplace injuries and illnesses for two locations of $31 billion national HMO. Approached safety evaluations, risk analyses, root cause analyses, and program integration with highly analytical and creative focus to inspire multiple teams in functional departments. Prepared and delivered multiple training sessions. Ensured compliance with regulatory standards and budget limitations. Prepared reports for senior management. Analyzed data and disseminated information relating to injuries, risk, mitigation strategies, and related issues.
Process Improvements: Demonstrated ability to create a cohesive team atmosphere and promote collaborative approaches for planning, problem solving and overall project delivery Designed and implemented wide variety of training programs, including Train the Trainer sessions for various workplace safety and business unit groups. Created a cohesive team atmosphere enterprise wide through unique communications plan and collaboration
Major Accomplishments: Reduced injury levels 55% at Oakland facility and 56% at Richmond facility, compared to overall company reduction of only 29%. Saved company several hundred thousand dollars in lost time. Selected as management representative for Regional Safety team, based on success at fostering relationships with union/non-union personnel, and overall job performance. New forms and procedures for hospital and clinical areas to perform root cause analyses were adopted as Best Practices.
FORENSICS ANALYTICAL, at Kaiser Foundation Hospitals San Rafael/Richmond/Oakland, California 2003-2005 Project Manager Safety Initiative Management of change produced a safe working environment. By forging effective relationships across the continuum at several Kaiser Permanente locations, a floundering initiative was kick started into high gear to achieve undreamed of results. Managed the project that included staff selection, acquisition and training. Developed relationships with union and non-union personnel to define scope, establish deliverables, set baselines and facilitate meetings leading to implementation of change.
Major Accomplishments: Achieved over 24% decrease in injuries at San Rafael facility in only 6 months. Began first downward trend in injuries: 18% reduction at Oakland facility; 10% at Richmond facility. Conducted safety, hazard identification, risk prioritization, risk mapping, risk remediation, training programs; performed vendor research, and developed remediation plans; published status reports for executive management Wrote technical manual as institute first „No Lift‟ policy and procedure guideline for ICU/TCU areas.
ADVANCED INTERACTIVE SYSTEMS, Renton, Washington Contract Trainer, Team Lead
2002-2003
Provided security training of airport personnel for Homeland Security. Training areas included customer service, baggage inspection, and complex detection equipment/instrumentation. Promoted to supervisor based on superior job performance and for improving relationships between airport personnel and TSA teams.
CERTIFIED EMPLOYMENT, Emeryville, California 1999-2001 Manager, Corporate Marketing and Sales Training Increased revenue $16 million, and profitability 35%, acquired 300 new accounts in just 1 year Created and implemented sales training program for $40 million staffing firm. Managed marketing functions. Created curricula, collateral, class materials, and promotional strategies. Learned and taught company how to utilize the CRM system Wrote book on “Selling Staffing Services” covering: lead identification, territory management, needs assessment, account penetration, relationship building, and negotiations. CAREER NOTES: Previously held positions of Western Area Development Manager with Hickory Hams (1995-1999) and District Operations Manager with Public Storage (1991-1995). Trained staff on policies and procedures, maintained safety functions, supervised 50 persons across 14 locations, and achieved major revenue increases. Details available on request
EDUCATION & TRAINING Project Management Certificate, with Distinction University of California Berkeley Extension, Berkeley, CA
Master of Business Administration in Business Coursework Complete San Francisco State University, San Francisco CA
Bachelor of Arts in History University of California, Los Angeles, California
Train the Trainer: Customer Service, Selling Skills, Needs Assessment, Training Delivery & Evaluation, Presentation Skills, Interpersonal Communications, Consensus Decision Making, Interest Based Problem Solving, Systems of Safety,
Current Software MS Windows XP, Vista, 7, MS Office XP, MS Office 2007, Visio, MS Project, Publisher Lectora, PLATEAU LMS, IIMS, Lotus Notes, Outlook, Eudora, CS Design 4CS, Acrobat 9.0 Professional Interactive Forms, , CRM, MIDAS, Crystal Reports
