Ronald Hooper is a performance-driven leader possessing more than 20 years of diverse management experience, with specia...
R ONALD O. H OOPER Westminster, Colorado 80031 303-469-3614 (home) 303-386-6770 (cell)
[email protected]
PROGRAM
MANAGEMENT BUSINESS
PROJECT
TRAINING
Performance-driven leader possessing more than 20 years of diverse management experience, with specialization in delivering technical solutions to support seamless business operations. Offer proven record of achievement executing full project lifecycle, from requirements definition and design to development, testing, and release. Detail-oriented project and program manager who maintains adherence to time, quality, and budget constraints. Known for driving business process development and improvement. Demonstrate strong training expertise, including facilitating sessions to ensure end-user proficiency with new applications and systems. Confidently communicate with 3 rd-party vendors, stakeholders, and clients to effectively balance competing project and program priorities and convey progress updates. Forward-thinking self-starter exhibiting superior organizational, communication, and problem-solving skills. Scope of mastery: Training & Development Budgeting Process Improvement Presentations Reporting Business Process Development Contract Management
Cost/Benefit Analysis Capital Equipment Accounting Project Management Program Management Risk Management Change Management Quality Assurance
Cost Control Needs Assessment Strategic Planning Team Leadership Customer Service Financial Analysis Curriculum Development
P R O F E S S I O N A L E XP E R I E N C E Oracle Broomfield, Colorado
2010-2011
Senior Systems Analyst Drove program management of worldwide integration of IT support for legacy Sun Learning environment following Oracle acquisition; program covered 6 training centers and 2 remote training facilities in US and Europe. Presented training and developed business processes for more than 50 support IT personnel. Delivered IT support for classroom, network, and workstation setup, along with troubleshooting equipment and training environments. Championed transition of support into Oracle IT framework, gaining approval from Oracle IT management team, by developing comprehensive project plan. Directed phased transition initiative, completing all tasks within timeframe. Executed project without disrupting more than 50 training classes each week. Earned “Rock Star” award for quality and completeness of process to transition remote lab schedule function to Oracle team in India. Sun Microsystems Broomfield, Colorado
2006-2010
Learning Technology Program Manager (2007-2010) Managed program for global remote labs support function. Directed and monitored daily work of department’s 12 resources, functions, budget, and performance. Assigned and developed depreciation expense tracking capability for entire Sun Learning organization, supporting training for 32,000 employees and 20,000 partner end users across 124 countries. Program managed pilot project to evaluate Verismart simulated lab software capabilities; coordinated statement of work, project resources, vendor relationship, and executive presentation of findings and recommendations. Played key role in increasing annual course revenue using remote labs from $5.6M in 2007 to $11.6M in 2008 to $13.2M in 2009. Additionally, increased student numbers from 2,500 to 5,800 during this period. Saved $13K in monthly expenses through strategic contract negotiations. Eliminated $10K in annual vendor contract costs while enhancing service by leading process improvement.
R ONALD O. H OOPER Page 2 303-469-3614 (home) 303-386-6770 (cell)
[email protected] Learning Technology Program Manager (2007-2010) (continued) Reduced required lab footprint by 80% through supporting lab consolidation efforts. Improved tracking of depreciation expense against budget by developing related tools. Promoted shift to increased use of remote labs from 2007 to 2009 where purchases for remote lab equipment changed from 25% to 75% of total annual capital learning spend. Avoided need to purchase duplicate equipment in local training centers. Created management and executive-acclaimed metrics-based presentation for operation reviews of lab services function, including lab utilization, development support, end-of-course student surveys, financial spend, and associated revenue. Oversaw departmental financial commitments and reported on status of spend to $1M annual budget. Contributed to decrease in annual spend during period of reduced HR staffing levels. Played integral role in achievement of 2008 ASTD BEST award for excellence in learning and professional development. Employee Learning Advocate/Learning Solutions Manager (2006-2007) Created and implemented learning strategies and plans for Sun Microsystems global delivery organization, with training for more than 20,000 employees and partners. Interfaced with employees and management to evaluate training needs as well as coordinate training strategies and plans to support those needs and corporate initiatives. Generated plan summaries, prioritized needs, determined training costs and equipment, and presented plans to executive management to gain budget commitments. Collaborated with internal content development organization and external vendors to craft and initiate prescribed training plans. Communicated with delivery organization to schedule consumption of training. Monitored and reported on completion of training according to plan and $5M annual budget. Led creation and implementation of workforce development strategy and plan for Global Customer Service (GCS) delivery organization by working with director of GCS workforce development. Built business and learning cross-functional project team and delivered recommendation for implementation of global customer interaction/communication skill training program to support CFI 3.0 (customer satisfaction improvement) initiative. Program managed development and implementation of learning interventions for Single Price List—Service Delivery initiative to assist in integration efforts within storage service delivery organization after StorageTek acquisition. Internal workforce completed 7,000+ student courses as part of this initiative. Played central role in effort to create consistent estimating assumptions for costing of proposed learning initiatives across SLS. Directed establishment of processes and infrastructure to support start-up and operation of advocate function in Employee and Partner Learning Services organization. Storage Technology (StorageTek) Louisville, Colorado
2004-2006
Project/Program Manager Led program for global E-learning team comprised of 10 employees within Global Learning Solutions organization. Cultivated and managed customer relationships. Project managed commitments for E-learning team. Drove implementation of Ready06 training program for Service Delivery organization with 5,000 employees and partners. Served as ambassador to represent program to field management and learning organization. Personally researched and created target service readiness package, including graphical job role learning paths to aid field management in analyzing skill set of their teams and prioritize training needs. Package received high praise from field executive management for innovation, presentation, and ease of use. Earned 2 levels of recognition for quality, completeness, and project management of Ready06 training program. Successfully tackled several troubled projects that were behind schedule, resolving customer satisfaction issues and implementing project and resource management standards within team. Increased morale, team’s effectiveness, and predictability of results and delivery on commitments. Played central role on transition team for newly integrated Sun Learning organization.
R ONALD O. H OOPER Page 3 303-469-3614 (home) 303-386-6770 (cell)
[email protected]
Project/Program Manager (continued) Better met business needs for resource planning and time reporting in Global Learning Solution organization by demonstrating initiative to propose and develop related systems. Generated integrated project plan and time reporting system. All of this enabled ability to determine how department was performing against its budget and to provide view into which programs department resources were working on to identify excess and shortage of resources. IBM Global Services Denver, Colorado
1995-2004
Quality Assurance/Niku (now CA Clarity) Manager (2000-2004) Oversaw management and improvement of QA and project management processes for IT initiatives performed by IBM Global Services on Xcel Energy account. Led team of 8 direct reports and provided mentorship for 30+ indirect resources. Generated weekly performance metrics for QA and project management function and performance of projects against cost and schedule goals. Managed Niku support team on daily basis, including conducting weekly time posting, download, and reporting processes, along with monthly $4M-$12M labor close-out process. Contributed to implementation of Mercury Interactive Project Portfolio Management tool suite to provide governance and project management office function across IT organization. Championed use of project management practices for all IT initiatives, incorporating utilization of Niku workbench of MS Project planning tools. Contributed to achievement of Level-2 SEI-CMM maturity level for QA and project management functions. Expanded QA program to include review of work efforts of less than 500 hours in duration, where program previously only focused on projects of more than 500 hours in duration. Successfully integrated Northern States Power labor reporting function into overall Niku tools and process after merger with Public Service Company of Colorado. Executed 2 major version upgrades to Niku tool suite without issues or interruptions to weekly and monthly labor close-out processes. Played key role in implementation of Mercury Interactive Project Portfolio Management tool suite and personally developed initial metrics reporting program to measure IT portfolio performance after implementation. Project managed Year 2000 initiative for assessment, remediation, and testing of all applications and hardware/software components within IT environment at Xcel Energy. Administered $10M project budget and managed nearly 300 project plans. Total project involved 115,000+ hours, 200 project resources, 30 project managers, and coordination with internal and external entities. CAREER NOTES Previously functioned as Project/Program Manager, Application Development Area Manager, and Contract Administration Manager at IBM Global Services (1995-2004). Formerly served as Internal Support Unit Manager, Senior Planning/Budgeting Analyst, Corporate Operating Plans Coordinator, Nuclear Technical Training Supervisor, Nuclear Training Instructor, and Radiation Protection Technician at Public Service Company of Colorado (Prior-1995). Performed as Engineering Laboratory Technician in US Navy (Prior). EDUCATION Bachelor of Science, Business Administration University of Phoenix Completed Coursework in Mechanical Engineering University of Miami
