Project Manager in Denver CO Resume Karen Rosenberg

Karen Rosenberg, MPH Conifer, CO 80433 (303) 907-2083 [email protected]

PROJECT/PROGRAM MANAGER Strong Record of Leadership in Strategic Planning and Project Management Management Profile Executive level project and proposal manager who successfully leads company wide initiatives, defining strategic and tactical objectives to significantly improve operations throughout the organization. Strong analytical, reporting, management, customer service, presentation and organizational skills. Expert defining business process flows, expense and statistical analysis, planning and implementing solutions to improve business operations (services/products). - Project Management - Manage Overlapping Projects - Plan Development/Implementation - Cross-Functional Team Leadership - Project Tracking/Reporting - Process Flow Design & Documentation - Business Development Motivation - Expert Communication Skills - Strategic Planning & Budgeting - RFP Pre-bid & Proposal Response

- Problem- Solving Oriented - Time Management - Trend & Risk Analysis - New Product Development - Budget Management

Professional Experience KSR Consulting Project Manager | Proposal Manager

2003 to Present

Lead strategic initiatives and process improvements with a diverse client base across all business and functional areas, focusing on improving quality, service and operational effectiveness. Effective meeting Facilitator. Implementation Manager successfully handled process to organize annual Health Insurance Benefits Open Enrollment for more than 30,000 employees at University of Colorado Boulder, included transition to new contracted healthplan. Collaborate closely with IT, Marketing/Sales, Operations, Finance, Legal Departments and SMEs, ensure project needs are understood; manage cross-functional teams; manage progress to ensure scope and major milestones are met. Ambitious Entrepreneur - gather business requirements, develop specifications including IT, making trade off decisions between quality, finances, resources, scope and time; make cold calls, discuss needs and preferences. Strategically plan and lead projects to ensure on-time, compliant requirement completion and within budget while maintaining high quality standards across all projects. Use MS Office Software plus Project, Visio, etc. Successful Proposal Manager for consulting project grant awarded to create documentation for statewide strategic plan to increase coordination of transportation services throughout State of Arkansas; then managed project. Prepared proposal and awarded Arkansas State Highway & Transportation Department (AHTD) grant submitted by West AR Plng & Dev District (WAPDD) and Ft Smith Transit to create a new Mobility Management program. Re-engineered operational processes for Child Health Insurance Program enrollment with 3 public & private organizations to prepare rollout of new human services/benefits Information Software System for State of Colorado. Identify industry’s potential trends plus company’s competitive profile from researching and network events to gauge required adjustments to company policies, workflows, customer service, products and software. Comprehensive Proposal Management processing: Capture Planning, bid-no-bid, chart covers all work plans, schedules, milestones, at detailed level to make sure all RFP requirements and goals are addressed; write and organize entire proposal/marketing narrative with key themes, content, graphics, budget, charts, etc..

Coordinated Transportation Solutions (CTS) , Inc. Director, Quality Assurance [QA] (2009 to 2010)

2005 to 2010

Managed project risks, ensuring milestones were completed per project plan, providing high-level reporting, resolving schedule impacting problems, and responding to requests of information for ongoing projects. Provided overall company detailed quality direction, develop and update policies, procedures (“P&P”), operation

manuals; reflect adherence to Federal, State, business clients; generated corrective action plans & status reports. Updated internal and external quality performance metrics based on operational excellence principles; managed QA Supervisor, CSR/QA Techs, and Call Monitoring Specialist; facilitated QA Committee meetings. Developed detailed scripts for call center staff to interact with customers for consistent service quality. Managed Federal government’s first Medicaid extension contract to St of Connecticut DSS awarded to CTS.

Director, Business Development (2005 to 2009) Detail Oriented; managed projects overlapping at one time; initiated tasks to address open issues; initiated Policy & Procedure adjustments to address internal infrastructure; developed letters, forms/charts to be used by customers, medical providers and transportation vendors. Managed implementation of new call center in Georgia. Successfully bid to take over region from an existing contractor for the State of Connecticut; takeover from the existing contractor for the State of Georgia Southern region; first contract to outsource services for Jefferson County NY State, Managed Care Plans in NY and MA, one CTC Florida County. Organized documentation and onsite preparation of audits required by business clients. Successful results. Managed entire process for proposal responses to public and private sector business opportunities including prebid plan and implementations for large multi-million contracts resulting in 300% revenue increase. Results-Oriented: RFP data/mathematics and information analysis to estimate expenses for each unit, analyzed workflows, reviewed proposal final draft to ensure compliance with RFP requirements prior to dissemination. Interacted with Attorney and Executive to review legal documents ensuring appropriate info is illustrated. Created Executive Dashboard report to optimize performance in Operations, Finance, Transportation; identify areas of positive performance, financial trends, areas for quality and financial improvement consideration. Performed market analysis identifying market trends, new market niches and possible areas of competitive advantage to exploit in the marketplace; managed team’s review to prepare corrective action plan for adjustments Created Promotional materials for conferences, designed new website, created posters and brochures and hosted conference exhibit booths promoting marketing initiatives and enhancing company image.

Affiliated Computer Services – State Health Care Unit Manager, Product Development Project Manager, Marketing

1999 to 2003 Proposal Development Assistant

Established marketing research function requiring competitive analysis, strategic planning, systems requirements, operational procedures and pricing creating 5 new business options/target market. Led 2-year new business initiative involving negotiations over $5M with IT, printing, telecom service vendors; reflected financial investment and future financial opportunities to be highly competitive. Proposal Team leader bidding on Government agency outsourcing contracts, worth a combined $500 million.

Benova, Inc. Regional Director

1997 to 1999

Managed Federal government grant project for Medicare HMOs in Colorado: implementation manager and worked with stakeholders to improve annual fund bidding process between HMOs and government.

Rocky MTN Healthcare Corporation (BCBS) Manager, Strategic Services Division

1989 to 1996

Formally recognized and quickly promoted from Provider Relations Specialist, to Product Development Specialist, and Product Development Manager. Strategic Services Division Manager supervised 20 staff members. Managed annual $2M budget for Product Development/Client Contract Admin/Market Research/Corporate Information; addressed financial opportunities; created content and format of claims chart for business clients. Completed full lifecycle development for 11 new products; ROI tracking; Sales at higher volume than estimated.

Education  PMP® Prep Certification of Achievement, Villanova University, April 2011  Master’s of Public Health, Admin & Education, University of Michigan, Ann Arbor  Bachelor of Arts, Biology & Mathematics, University of California San Diego