Project Manager Business Manager

John E. Herbert [email protected] 7396 Fitzgerald Road Hornell, NY 14843 Phone: 607.968.0055 OBJECTIVE Position in information technology, architectural systems design, network develo pment, or a field related to Information Technology, Network, Telecommunications , and Project Management. QUALIFICATIONS SUMMARY * Systems Architecture and Design specialization with Project Management in Info rmation systems and telecommunications management * Consummate Professional with 18+ year's experience in data and voice network d esign, installation, maintenance, and troubleshooting. * Proven ability to cost-effectively coordinate department technicians, put out for bid and negotiate equipment and service contracts, and resolve technical iss ues with vendors and carriers. * Ability to assess and satisfy (departmental and organizational) needs through creative system design, hardware customization, and software installation. * Project Management Professional PMP Certification - Pending * Security Clearance - Top Secret/SCI with CI polygraph ACCOMPLISHMENTS * Systems integration and design, INFOSEC protecting information and information system from unauthorized access, use, disclosure, disruption, modification or d estruction. Sales and Support for Wireless Solutions. Designed and developed str ategies for team performance advancement. Instituted additional strategies for t echnical proficiencies of staff members. * Project management and development of projects including a broadband initiativ e, wireless, & EGov for Southern Tier West Region. Responsible for overall opera tion, architecture, and installation a 1000-line telecommunications and network infrastructure for the Syracuse Research Corporation, providing the corporation expanded capabilities for their telecommunications and data need in a time of e xtreme growth for the company. Over a two-year period, 300 lines expanded to 100 0 at corporate headquarters. Designed and installed Voicemail, IVR, VoIP systems . Additional satellite offices were added and expanded. * Project management and development of projects including a corporate wide syst em, request for proposals (RFP), installation of a telephone switching system, v oice mail, and Voice over IP (VoIP). * Installed and maintained Nortel Option 11-81C, Mini Carrier Remote, and variou s Norstar systems for Syracuse Research Corporation. Upgraded systems to Success ion 4.5 * Installed 3-megabit fiber loop to connect Main office to subsidiary building 3 miles away. Connecting both Data and Telco equipment to the main office for sea mless integration. Included installation of multiple T-1, PRI, and point-to-poin t circuits for the corporation and SRCTech. * Responsible for overall operations, installation, and architecture of both bu siness and technical aspects of 8000 line Telecommunications and data network wh ich utilized multiple T1 and an OC3 interface for the infrastructure at the Sta te University of New York at Oswego.

* Implementation and design of call center applications for the improvement of s ervices provided by the university. Utilized Nortel Symposium Call Center runnin g on Windows Server 2003. * Designed and installed the university's telecommunications and data hardware f rom a Nortel DMS 500 to a Nortel Option 81C. Replace the university's ATM Backbo ne with a Gigabit three node Cisco 6500 Core network equipment and components. * Systems integration and design of communications management software(CRM) (Pin nacle), Oracle database, and server for the purpose of maintaining call accounti ng and facilities management at Alfred State College and SUNY Oswego. * Network administration utilizing Cisco equipment. Installation of Cisco networ k core systems, switches and routers in a WAN and LAN campus environment. Instal led and configured various switches and routers for the campus and corporate net work environments. Currently working on CCNA and Network+ Certifications. Professional Experience 12/2009-Present Palatech Partners Hornell, NY Chief Operations Officer/Project Manager * Primary technology officer for IT company focusing on compliance issues in var ious industries. Project Manager and Director for various IT Projects internally and externally involving Palatech Partners. Web Master for various websites mai ntained by Palatech Partners. Systems integration and design, INFOSEC protecting information and information system from unauthorized access, use, disclosure, d isruption, modification or destruction 10/2007 - 12/2009 AT&T Mobility Syracuse, NY and Southern Tier of New York Business Account Manager/Business Account Executive/ Major Account Executive * AT&T Mobility Sales and Technical Support for Cellular and Wireless Solutions. Designed and developed strategies for team performance advancement. Instituted additional strategies for technical proficiencies of staff members. 4/2007-9/2007 Southern Tier West Regional Planning and Development Board Sal amanca, NY Project Manager/IT Manager * Project management and development of projects including a broadband initiativ e, wireless, & EGov for Southern Tier West Region. Designed and developed IT str ategy for organization and three county area located in New York State. Project Management and Development of projects to provide wireless broadband services wi de system architecture. Installation of a telephone switching system, Network sy stems, and integrating systems for better efficiencies 2004-2006

Syracuse Research Corporation

Syracuse, New York

DATA/Voice Engineer Responsible for overall operations of technical aspects a 1000 line Telecommunic ations and network infrastructure for the Syracuse Research Corporation. Duties include: * Responsible for Data and Voice communications. Infrastructure Management and I ntegration, Purchasing of equipment, facilities management, cable plant, budget preparation, computer applications. * Instrumental in providing the corporation expanded capabilities for their tele communications need in a time of extreme growth for the company over a two year period. 300 lines expanded to 1000 at corporate headquarters. * Manage Business and Finance for telecommunications operations.

* Maintain telecommunications systems for main corporate location (Nortel Option 51C) and an additional eleven locations (Norstar MICS) in the United States. Pl ans for development of additional services and needs of the corporation as it ex pands and as additional remote locations are added to the system. * Project Management and Development of projects including corporate wide system architecture. Installation of a telephone switching system, Network, IVR, and v oice mail systems. * Installed VoIP for Corporate Headquarters * Liaison to facilities and security for infrastructure projects 09/2002-1/2004 SUNY Oswego Oswego, New York Director of Telecommunications, IT Management, and Network Services Responsible for overall operations of both business and technical aspects of 80 00 line Telecommunications and network which utilized multiple T1 and an OC3 in terface for the infrastructure at the State University of New York at Oswego. D uties include: * Responsible for Data and Voice communications. Infrastructure Management and I ntegration, Purchasing of equipment, facilities management, cable plant, budget preparation, collection of income, accounting, computer applications, and microw ave technologies. * Manage Business and Finance for telecommunications operations. * Supervised and installed Nortel Option 81C and four Nortel Option 11 PBX syste ms for the State University of New York at Oswego. * Supervised and Installed Call Pilot Voicemail System. * Familiarization and installation with Succession 3.0 and VoIP. * Installation and Maintenance of Symposium Call Center 4.2 and other call cente r applications * Design, installation and implementation of CRM System and integration with oth er architecture, infrastructure and systems * Installed and configured Cisco Core Network Switches and Routers for the Campu s network(3 Catalyst 6500 Core Network Switches with a host of other Remote node s) * Project Management and Development of projects including a university wide sys tem architecture. Installation of a telephone switching system, Network, IVR, an d voice mail systems * Selection, supervision, training, and evaluation of telecommunications staff. 10/1997 - 09/2002 Alfred State College - ACES Telecommunications Alfred, New Yo rk General Manager: Telecommunications and Technology Responsible for overall operations of both Business and technical aspects of Tel ecommunications for the State University of New York at Alfred. Duties include * Responsible for Data and Voice communications. Infrastructure Management and I ntegration, Purchasing of equipment, facilities management, cable plant, budget preparation, collection of income, accounting, computer applications, and microw ave technologies. * Manage Business and Finance for telecommunications Operations. * Supervised and installed Nortel Option 81C and four Nortel Option 11 PBX syste ms for the State University of New York at Alfred. * Supervised and Installed Meridian Mail Voicemail System. * Supervised the installation of Campus Cable Television service. * Supervised and installed campus call center applications * Implementation of Five Campus Strategic Alliance for Video Conferencing and Di stance Learning * Installation and implementation of Pinnacle Axis Computer Software for the tel ecommunications billing and facilities management systems. * Design, installation and implementation of CRM System and integration with oth er architecture, infrastructure and systems * Project Management and Development of projects including a corporate wide syst

em architecture. Installation of a telephone switching system, Network, IVR, and voice mail systems * Selection, supervision, training, and evaluation of telecommunications staff. * Cellular communications/Wireless Technologies 7/1995 - 10/1997 Alfred State College - ACES Telecommunications Alf red, New York Telecommunications Business & Finance Manager Duties include: * Purchasing of equipment, facilities management, cable plant, budget preparatio n, collection of * income, accounting, computer applications, and microwave technologies. * Supervised and installed Nortel Option 81C and four Nortel Option 11 PBX syste ms for the State * University of New York at Alfred. * Supervised and Installed Meridian Mail Voicemail System. * Supervised the installation of Campus Cable Television service. * Implementation of Five Campus Strategic Alliance for Video Conferencing and Di stance Learning * Installation and implementation of Pinnacle Axis Computer Software for the tel ecommunications billing and facilities management systems. * Development of projects including a campus wide cable system, installation of a new telephone switching system, voice mail, and security systems. * Interfacing with Telari and Intecom S/10 Switch. 3/1992 - 7/1995 STATE UNIVERSITY OF NEW YORK AT ALFRED Alfred, New York Telecommunications Business Manager Responsible for the day-to-day business operations of the State University Telec ommunications Department. Accounting procedures. Records reconciliation. Account s Receivables. Billing. 8/2007-1/2008 Alfred State College Alfr ed, New York Adjunct Professor Information Technologies Instruction in computer architecture, network planning and software administrati on. 9/1996 -8/2002 STATE UNIVERSITY OF NEW YORK AT ALFRED Adjunct Professor Computer Sciences

Alfred, New York

EDUCATION 1986 Alfred University Alfred, New York Masters of Professional Studies * Community Services Administration 1982 Alfred University Alfred, New York Bachelor of Arts * Criminal Justice/Public Law

TRAINING Nortel Communications/Global Knowledge Telecommunications Training and Education Familiarization of Meridian 1 Option 11-81C ,Installation and Maintenance of Mer idian 1 Large Systems, Call Pilot Administration and Maintenance, Database for M eridian 1, Norstar Key Systems Installation and Maintenance ,DTI/PRI Configurati on and maintenance, Cisco and other training VoIP - Voice over IP, CCNA, Network +, Project Management Training

Associations PMI Project Management Institute, ACUTA, BISCI, ISLUA, INNMUG, INNUA, WNYSLUA, C NYINNMUG, SUNY Telecommunications Officers Association, PaeTec Product Advisory Group, President CNYINNUA, Chairperson of the Nominations Committee for INNUA, Vice Chair SUNY Telecommunications Officers Association, Secretary/Treasurer fo r Telecommunications Officers Association, Member Board of Directors, CNYINNMUG, Strategic Alliance, Southern Tier West Regional Planning Board, United Universi ty Professionals, Facilities Master Planning Team. Presentations 1997-2001 Web Based Services for Telecommunications and Education presented at t he Spring New York State Technology Conference in June 1997 and at the 2001 Summ er ACUTA National Conference at Disney World, Lake Buena Vista, Florida in conju nction with PaeTec Pinnacle CMS and CampusLink. Community activities Committee on Planning for the Town of Alfred, Lamoka & Waneta Lake Association B oard, Benevolent and Protective Order of Elks, Klan Alpine Fraternity. Skills Inventory VOICE COMMUNICATIONS * Trained for installation and maintenance of Nortel Succession, Meridian 1 Opti on 11-81C Core and PII systems, Mini Carrier Remote, Remote Office 9150. * Installation and Maintenance of Meridian 1 Large Systems * Call Pilot Voice Mail Administration and Maintenance * Database for Meridian 1 * Meridian Mail * BARS/NARS Familiarization * ISDN PRI and BRI Installation and Familiarization * Optical and Fiber Network Installation and Familiarization * Norstar Key Systems Installation and Maintenance * Symposium Call Center * AVST CallXpress Voicemail System * Meridian Mail/Call Pilot * Nortel OTM (Optivity Telephony Manager) trained. * Symposium Call Center. * Facilities Management and Design and administration of T1, PRI, BRI, and OC-3 for multi-campus environments. DATA COMMUNICATIONS * Trained for installation and maintenance of Cabletron/Enterysis switches and r outers for a WAN and LAN campus environment. * Installation of Cisco network core systems, switches and routers in a WAN and LAN campus environment. * Installation of Roamabout Wireless Network (WLAN) for a campus environment * Voice over IP-Installed and maintained VoIP for various applications * Maintain data network for CBORD campus dining and vending machine card access system. * Administrator for Local Campus for SUNYNet. * Facilities Management and Design and administration of T1, PRI, BRI, and OC-3 for multi-campus environment. * Working towards CCNA * Adtran configuration for BRI/PRI VIDEO/BROADBAND COMMUNICATIONS * Administered and maintained Campus Cable Television Network a multi channel ca ble network utilizing local cable services and well as digital satellite signal for additional services.

* Installed and maintained Video Conferencing and Distance learning equipment (V Tel and PictureTel) * Configured and administered ISDN and IP Video Conferencing using Tandberg, SON Y, and Polycom equipment MICROWAVE COMMUNICATIONS * Maintained a Voice, Video, and Data network utilizing microwave technologies t o connect multi-campus environment. Connections for card access for CBORD dining services implementation. SOFTWARE APPLICATIONS * MSDN-Microsoft Developers Network Universal Subscriber. * Microsoft Networking and Server software and Exchange Email Server. * Microsoft Office Suite. * Microsoft Project * Microsoft Visio * BICSI Telecommunications Distribution * Cisco Network Switches and Routers Installation and configuration * Versed in various programming languages including Visual Basic, C, C++, and SQ L. * Oracle Database Administration. * Crystal Reports. * Internet applications & Webmaster (web page design and publishing). * Advanced Databases * Business Continuity and Disaster Recovery * Fundamentals of Field Testing Cables (Fluke) * MSDN-Microsoft Developers Network Universal Subscriber * Management of Microsoft Server 2003 * Server Administration & Programming * Microsoft Windows 95/98 NT 2000 XP,Microsoft Office System 2003, Microsoft Exc hange, Microsoft Visual Basic * SQL (Structured Query Language) * Internet applications & Webmaster (web page design and publishing) * Wireless Applications * Versed in various other software applications