Program Manager Operations Manager in Boston MA Resume Wayne Larocque

Program Manager | Operations Manager - A.P.I.C.S. | Certified Program Manager (PMBOK) Wayne T. Larocque Raynham, MA. 02767 (508) 254-0531 [email protected] http://www.linkedin.com/in/microno14

Core Competencies and transferrable skills Global manufacturing experience with firms at $1 billion+. Worked with C-level executives, integrated new technologies, started new companies and pioneered new markets. Top performer in streamlining workflow, improving methodology, increasing revenues, insuring compliance with Statements of Work and protecting the financial bottom line. Aptitude to rapidly achieve organizational integration, easily assimilate job requirements and aggressively employ new methodologies for productivity improvements. Experiences include strategic planning, marketing plan execution, capital asset oversight, cost containment, P&L budgeting/finance, customer service and loyal staff building. Skilled at crisis management and able to empower, energetic and self-motivated team players. Able to build a sense of calm in chaotic high stress, fast-paced environments with emerging and increasing responsibilities. Created, motivated, and managed operations teams to achieve extraordinary results in short periods of time (e.g. grew company revenues 100+% per year for 5 continuous years) Contract negotiations experience with multinational firms in N. America, the Orient and Europe. Purchasing / supply chain experience in high technology computer companies and contract manufacturing firms. Program management of contract manufacturing customer accounts in 6 countries on three continents. Strong computer literacy skills including: o o o o o

installation of computer systems and applications (MRP, Accounting, Web) managing the migration through operating systems (Windows 3x, 95, 98, NT, 2000 and XP) selection and installation of network and data security products attained application package proficiency with Microsoft Office Suite, Microsoft Project, Quality Management & Reporting Systems, Data mining products (Wincross, SPSS) implemented search engine optimization tactics with Google AdWords, Google Analytics, Geotargeting

Qualification Highlights Chaired the development of a successful five-year business transition plan for a global computer manufacturing company with the primary focuses on business unit capacity planning, international product transfer mix/costs, local and geo-targeted production expertise and currency fluctuations. Negotiated domestic and international supply chain contracts, OEM hardware agreements and strategic partnerships with Sony, Hitachi, Pioneer, Phillips, Pitney-Bowes, EloGraphics, IBM, Compaq, Intel, Arrow Electronics and Avnet Electronics, thereby saving $150+ million in asset exposure and product obsolescence. Managed operations planning and control of an emerging CBT (computer based training) enterprise that grew from zero to $30 million in revenue in 4 years and from 5 to 375 employees in the same timeframe. As a program manager for contract manufacturing companies, I achieved the following: o o o o

Manage customer accounts generating $160M in annual business against total company revenues of $250M Managed NPI processes for Harris Microwave and Zoll Medical products engaging vendors and customers on 3 continents in 5 countries. Managed the quotation process, order administration and sales order review practices to insure flawless order processing, positive customer engagement, accurate program specifics, timely customer delivery and high quality product. Managed inventory investment, increased turns from 6 to 13 annually, eliminated obsolete inventory exposure by managing the timing of customer product modifications.

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Managed cross-functional teams to insure the highest levels of customer service, on-time delivery and coordinated cost reduction programs. o Initiated Quarterly Business Reviews to insure quality performance metrics were measured and met. o Conducted the internal audit of the ISO 9001/2000 Management System. o Developed a strong working knowledge of ISO 13485 2003 Medical QMS and FDA 21 CFR 808,812 and 820 CGMP and QSR o Facilitated the communications between customer contacts in the U.S., Canada, France and China with our company’s internal disciplines to insure high quality customer service. o Resolved issues relating to order specifications, delivery date requests, pricing and discounts and ensured compliance with all internal department information requirements needed to process and report timely and accurately on customer orders. Managed the logistics planning and execution to move a 300 employee company from Cambridge to Bedford MA. This included acting as the general contractor in managing construction of a new 500,000 sq. ft. facility from a building shell to a finished occupied facility. Managed the Operations Planning and Inventory Control functions of a computer manufacturing company with four plants, over 1 million part numbers and 2,000 engineering changes annually across 25+ product lines. (saved over $69 million first year) I am a technically savvy Information Technology user, who installed several enterprise-wide ERP/MRP systems including: Honeywell HMS, ASK Manman/Serviceman, Software Systems BPICS and a homegrown (FIFO/ Revision specific) inventory control system as well as, a homegrown sales order administration system (SOBAS) within a multi-plant operation. My communication skills are well honed. As exhibited by my ability to converse from the boardroom level to the shipping dock. I’m a Toastmasters chapter founder and past president. Delivered customer briefings on market research data. Wrote and presented marketing campaigns. Managed/reported on several successful multi-year IT and engineering projects. I was the company communications liaison for Harris Microwave vendors in 4 countries on 3 continents. I attained the Series 66 and Series 7 Securities and Brokerage Licenses. Sold L/A/H insurance, and acted as financial advisor to businesses and individual investors. o o o o o

Career Experience Finance Manager Family and Children’s Services – Nantucket, MA – November 2010 - Present Non-profit Mental Health Clinic Project/Program Manager Home-Tenders.com - Raynham MA - December 2008 – November 2010 Home construction, remodeling and repair company. Practice Manager Stephen James Associates - Needham MA - March 2008 – November 2008 Human capital acquisition and consulting firm Financial Advisor & Business Banking Representative Sovereign Bank – Needham, MA – March 2007 – March 2008 Financial institution. Business Development Manager Program Manager Advanced Electronics Incorporated – Boston, MA – April 2004 – December 2006 (Company moved to China) Contract manufacturing - Electro mechanical and PCB

Program Manager MontRock Associates LLC. – Raynham, MA. Sept. 2003 – March 2008 (evening business in 2004) Automotive parts distribution. Program Manager - Global Viasystems Technologies LLC - Milford, MA. 1999 – 2004 (Closed N. American operations moved to Mexico/China) Multinational contract manufacturing - Electro mechanical and PCB Vice President, Operations Market Perspectives Inc. - Framingham, MA. 1993 – 1999 High technology market research and consulting. District Operations & Service Manager – New England Region Iron Mountain Records Management Corp. – Boston, MA. 1991 – 1993 Business records management and storage. General Manager | Program Manager Arete Custom Wood Products, Inc. – Marlboro, MA. 1987 – 1991 (company liquidated economic downturn) Furniture manufacturing plant Director, Manufacturing Operations, Purchasing & Materials Interactive Training Systems, Inc. – Bedford, MA. 1984 – 1987 Contract manufacturing - Electro mechanical and PCB Manager, Materials & Purchasing Prime Computer Inc. – Natick MA. 1981 – 1984 Computer manufacturing – CPU and peripherals Honeywell HMS ProgramManager Program Manager | Manufacturing Systems Manager Configuration Control Manager Materials Manager Production Control Manager Compugraphic Corporation – Wilmington, MA. 1970 – 1981 Computer manufacturing – CPU and peripherals

Professional Affiliations Board of Directors – Market Perspectives Inc. Board of Directors – Newmarket Businessmen’s Association Marlboro Chamber of Commerce and Rotary International, Marlboro, MA Toastmasters International (Chapter President) APICS (American Production and Inventory Control Society) Certified - MRP II, SFC, CRP, Mfg. RP - 1977 FINRA – Licensed Financial Advisor - Series 7 and Series 66

Education Tekmetrics Inc. – Certified Project/Program Manager – PMBOK Certification – October 1999 Eastern Nazarene College, 1992 – 1995 Bachelor of Science, Business Administration. GPA 3.98 of 4.0