PROCESOS ADMINISTRATIVOS SEGUNDO SEMESTRE ESCUELA DE MARKETING...
ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
Contenido
TEXTO ............................................................................................................................................... 3 Introducción.................................................................................................................................... 4 CONCEPTOS BASICO................................................................................................................... 9 ¿QUIÉNES SON LOS GERENTES? ......................................................................................... 11 ¿Cómo definimos lo que hacen los gerentes? ................................................................. 12 Hay alguna manera de clasificar a los gerentes en las organizaciones ................ 13 ¿QUÉ ES LA ADMINISTRACIÓN?........................................................................................... 15 Principios Generales de la Administración ........................................................................ 17 Importancia de La Administración ....................................................................................... 19 TALLER EN CLASES
.................................................................................................................... 21
LA ADMINISTRACIÓN COMO CIENCIA Y ARTE................................................................ 26 ¿QUÉ HACEN LOS GERENTES? .............................................................................................. 27 FUNCIONES ADMINISTRATIVAS........................................................................................... 27 ROLES DEL GERENTE ................................................................................................................ 31 HABILIDADES ADMINISTRATIVAS....................................................................................... 34 HABILIDADES REQUERIDAS REQUERIDAS EN LOS NIVELES DE ADMINISTRACIÓN.................. 36 HABILIDADES DE ADMINISTRACIÓN ................................................................................. 37 HABILIDADES Y FUNCIONES DE LA ADMINISTRACIÓN.............................................. 38 EL GERENTE Y EL CAMBIO. .................................................................................................... 38 1.- DESHUMANIZACIÒN. DESHUMANIZACIÒN. ......................................................................................................... 39 2.- LIGEREZA EN LA ELECCIÒN DE PERSONAS. ............................................................ 40 3.- AUSENCIA DE DELEGACIÒN........................................................................................... 40 4.- EXCESO DE REUNIONES. ................................................................................................. 41 CÓMO HA CAMBIADO EL TRABAJO DEL GERENTE ........................................................ 41 Importancia de los clientes en el trabajo del gerente. ................................................ 42 TALLER EN CLASES TAREAS PARA
.................................................................................................................... 44
LA PROXIMA CLASE
..................................................................................... 45
S A S E R P M E E D N O I C A R T S I N I M D A E D D A T L U C A F S O V I T A R T S I N I M D A S O S E C O R P E D O L U D O M
................................................................................................................................. 46 PLANEACION .................................................................................................................................
Ing. Gabriel Pilaguano Mendoza
1
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
ORGANIZACIÓN.......................................................................................................................... 48 DIRECCION ................................................................................................................................... 49 CONTROL ....................................................................................................................................... 54 PRINCIPALES APORTACIONES Y PERFIL ADMINISTRADOR ..................................... 56 PERFIL DEL ADMINISTRADOR: ............................................................................................. 57 ADMINISTRAR EL TIEMPO: ..................................................................................................... 58 REQUISITOS PARA EL ÉXITO ADMINISTRATIVO: ......................................................... 59 ESTILO GERENCIAL ................................................................................................................... 59 CLARIDAD ORGANIZACIONAL. ORGANIZACIONAL. ............................................................................................. 59 RETROALIMENTACIÓN. ............................................................................................................ 60 NUEVOS ENFOQUES DE LA ADMINISTACIÓN PÚBLICA. ............................................. 60 MEJORAMIENTO ADMINISTRATIVO. ................................................................................... 61 CREATIVIDAD PARA EL CAMBIO. ......................................................................................... 62 Resistencia Resistencia al cambio. .............................................................................................................. 63 Venciendo a la resistencia. ..................................................................................................... 63 VISIÓN POSITIVA DEL CAMBIO. .......................................................................................... 63 INTRODUCCIÓN AL MEJORAMIENTO.................................................................................. 64 PENSAMIENTO CREATIVO....................................................................................................... 64 TALLER EN
CLASES
.................................................................................................................. 65
bibliografia. ................................................................................................................................... 67
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
TEXTO INSTRUCCIONES: EL DILEMA DE UN GERENTE (CASOS PRACTICOS DE GERENTES) IMPORTANCIA DE ESTUDIO TALLERES EN CLASES ANALISIS CRITICOS S A S E R P M E
MENSAJES
TEORIA PARA EL EXAMEN FINAL PAGINAS SEÑALADAS
PRIMER CAPITULO pag.3-19 SEGUNDO CAPITULO pag.24-41 TERCEROCAPITULO pag.45-66
PUNTAJE:
EXPOSICIONES DEBERES/mail ASISTENCIA PUNTUALIDAD EXAMEN
5 3-2 3 2 5
TOTAL 20 PUNTOS
Tutor: Ing. Gabriel Pilaguano/Ingeniero en Administración de Empresas Teléfono: 098240266 /
[email protected] nota. Para consulta de trabajos
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
Ejercicios Mentales Los trucos son útiles para retener alguna información pero la gran pregunta es: ¿ejercitarse mediante estos trucos fortalece la memoria automática? Parece razonable pensar que así es, y diversos estudios lo afirman. A continuación, encontraras varios ejercicios para entrenarte. Muchos los podrás repetir las veces que quieras, y otros podrás reutilizar renovando el contenido.
Independientemente de si se utiliza o no truco, uno de los principales impedimentos para recordar algo es estar distraído, con otros pensamientos. Por eso, lo más importante para retener algo es prestarle ((atención)). Cuando algo nos interesa, prestar atención resulta fácil y placentero; sin embargo, si no consigue interesarnos, la tarea se hace mucho más pesada. Pero ¿Cómo conseguir que las cosas nos interesen? ¿Cómo convertirnos en personas personas interesadas en las cosas? Pues sencillamente sencillamente promoviéndolo, promoviéndolo, queriéndolo y comprometiéndonos con nuestro desarrollo personal. Hay que favorecer las propias inquietudes, aunque sean pocas, y entregarse a ellas. Cuando uno encuentre estímulos para su desarrollo personal, por pequeños que sea, no deben infravalorarse ni abandonarse a la ligera (por mucho que digan los demás), porque, a menudo, son verdaderos tesoros que tendemos a pasar por alto. Y una mente interesada es una mente memoriza bien. Att. Ing. Gabriel Pilaguano Mendoza.
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
Introducción La palabra administración viene del latín "ad" y significa cumplimiento de una función bajo el mando de otra persona, ministración poder Autoridad.
Dentro de una organización son muchos los pasos que se deben seguir para lograr la excelencia, dentro de los cuales está la integración corporativa, la estructura, los recursos físicos , humanos y todas aquellas características características que permiten que la empresa se pueda desarrollar dentro de la sociedad.
Las empresas están estructuradas bajo parámetros organizativos en donde se conjugan el recurso humano y la ejecución de las actividades por parte de las partes que la integran es necesario que dentro de una organización se deben establecer planes de acción estratégicos caracterizados por el manejo de políticas adecuadas para el control y la toma de decisiones dentro de una organización.
La administración aparece desde que el hombre comienza a trabajar en sociedad. El surgimiento de la administración es un acontecimiento de primera importancia en la historia social en pocos casos, si los hay, una institución básicamente nueva, o algún nuevo grupo dirigente, han surgido tan rápido como la administración desde un principios del siglo. Pocas veces en la historia de la humanidad una institución se ha manifestado indispensable con tanta rapidez. La administración que es el órgano específico encargado de hacer que los recursos sean productivos, esto es, con la responsabilidad de organizar el desarrollo económico, refleja el espíritu esencial de la era moderna Eje. Pudiéramos repasar toda la historia de la humanidad encontraríamos que, los pueblos antiguos trabajaron unidos en organizaciones formales (ejemplo los ejércitos griegos y romanos, la iglesia católica romana, la compañía de las indias orientales, etc.). También las personas han escrito sobre cómo lograr que las organizaciones sean eficaces y eficientes
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
ALUMN@S:
• •
PALABRA ADMINISTRACIÓN
LATIN
Mando de otra persona. Autoridad
•
• •
Ad. ministración
•
PROVIENE
Adminstración S A S E R P M E
EMPRESAS TIENE:
E D N O I C A R T S I N I M D A E D D A T L U C A F HOGAR
ORGANIZACIONES
INSTITUCIONES
EMPRESAS
S O V I T A R T S I N I M D A S O S E C O R P E D O
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
CAPITULO
I
EL DILEMA DE UN GERENTE "Cuídense y sean Justos. Así se hacen mejores personas que actúan bien. Y mejores personas significa mejores negocios".
E
s simple filosofía administrativa
privada y el trabajo. No fue fácil hacer
de Tom Gegax fundador y
los
director ejecutivo de Tires Plus,
firmemente que la gente que lleva una
que tiene más de 150 tiendas en 12
existencia equilibrada es más feliz, más
estados de la Unión Americana, e
sana y más confiada, lo cual beneficia
ingresos cercanos a los 200 millones de
también a los patrones.
dólares. En una industria con una competencia extremadamente enérgica de la que forman parte los gigantes Wal-Mart y Good year. Tires Plus espera extenderse a todo todo el el país y doblar su tamaño en los próximos cinco años. Es de creer que la filosofía básica de Tom tenga una parte importante en alcanzar
cambios,
pero
ahora
cree
Para Tires Plus esta nueva filosofía produjo varias novedades, como un nuevo centro de acondicionamiento físico para los empleados en la sede de la compañía en Miniápolis y la adopción de una cultura y un lenguaje deportivos como molde para la estructura de la
o no alcanzar su meta.
compañía. Por ejemplo, los gerentes de las tiendas son entrenadores, los
La filosofía administrativa de Tom es
vendedores
resultado de que tuvo que superar tres
compañeros de equipo, y el manual de
crisis graves (un divorcio, un cáncer
operaciones de la compañía se llama el
y
los
mecánicos
son
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO
T
RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
om Gegax es un buen ejemplo de lo que son los exitosos gerentes; actuales, y las de de las capacidades que que deben poseer poseer para enfrentar enfrentar los problemas v dificultades de administrar en el siglo XXI. Acaso estos gerentes no sean lo que usted esperaba. Los hay menos de 18 años y de más de 80. Dirigen lo mismo grandes corporación es que nuevos negocios. Se encuentran en las dependencias de gobierno, hospitales, pequeñas empresas instituciones sin afán de lucro, museos, escuelas y hasta en organizaciones, como campañas políticas y cooperativas de consumidores. Hay gerentes haciendo trabajo administrativo en todos los países del planeta. Además, algunos gerentes gerentes son altos altos directivos y otros son gerentes de primera primera línea, y en la actualidad, actualida d, mujeres como hombres Pero, aunque las mujeres están bien representadas en los niveles medios e inferiores de la administración, sus cifras en las posiciones directivas aún son escasas. Según datos reunidos por Catalyst, un grupo de investigación sin afán de lucro, solo 15.7% de los puestos directivos en las 500 compañías de fortuna son ocupados por mujeres.
- Po Porr cad cada a mujer que da un paso hacia su propia liberación, hay un
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
CONCEPTOS BASICO Definiciones de Administración Administración Cada una de las definiciones, si las analizamos con detalle, nos llevará a penetrar en la verdadera naturaleza de la administración y a sus propiedades distintivas. Como tales, las definiciones son validas para toda clase de administración (Privada, Publica, Mixta, etc.), y para toda especie de organismo organismo (industriales, ( industriales, comerciales comerciales o de servicios). servicios).
Definiciones de varios varios Autores Autores
FAYOL FAYOL
TAYLOR TAYLOR
NEWMAN NEW MAN
MARX
La Administración.Administración.- Es el proceso de planear, organizar, dirigir, y controlar los esfuerzos de los miembros de la organización, y de aplicar los demás recursos de ella para alcanzar las metas establecidas entre el director y la materia administrable, a fin de realizar aquellos actos y trabajos que son necesarios para conseguir un determinado objetivo.
PLANEAR
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FAYOL.- Sostiene que administración es un privilegio exclusivo y una misión personal de jefe o de los directivos de la Empresa.
Es una función que se reparte, como las demás funciones esenciales, entre la cabeza y los miembros del cuerpo social.
Gerencia
Directivos
Empresa S A S E R P M E
TAYLOR.- Su preocupación principal fue eliminar el desperdicio recursos y las pérdidas sufridas sufridas tiempo y elevar los niveles niveles de productividad. productividad. RECURSOS
TIEMPO
EJEMPLO:
PRODUCTIVIDAD
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
Newman.Newman.- La Administración es la función de conseguir que las tareas, sean hechas por los subordinados y encaminar los esfuerzos de los individuos hacia un objetivo común.
GERENTE MEDIOS
GERENTE PRIMERA LINEA
GERENTES
Objetivo Común S A S E R P M E
DIRECTIVOS
MARX.- Es la Supervisión Supervisión del trabajo y lo material que se emplea para realizar el fin propuesta de modo que lleve a cabo el más bajo costo de energía tiempo y dinero. Supervisión de trabajo
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
¿QUIÉNES SON LOS GERENTES? Antes era muy fácil definir a los gerentes: eran los miembros de la organización que le decían a los demás lo que tenían que hacer y cómo. Era fácil distinguir a los gerentes del empleado, no administrativos .Estos últimos eran los integrantes de la organización que trabajaban directamente en un puesto o tarea y no tenían subordinados. Pero ya no es tan sencillo. Al cambiar la naturaleza del trabajo y de muchas organizaciones se han borrado los límites claros que hacían distinción entre gerentes y empleados no administrativos. Muchos puestos tradicionales no administrativos ahora incluyen actividades administrativas. Por ejemplo, los empleados de Meditronic, Inc., un líder mundial fabricante de implantes biomédicos, combinan actividades administrativas y no administrativas. Sea en sus líneas de montaje en México, donde el trabajo está separado nítidamente en administrativo y no
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Tenga presente también que es posible que los gerentes desempeñen deberes que no tienen que ver con coordinar ni integrar el trabajo de los demás. Por ejemplo, quizás el supervisor de reclamaciones de seguros procesa reclamaciones además de coordinar las actividades laborales de otros empleados de reclamaciones.
Hay alguna manera de clasificar a los gerentes en las organizaciones En las organizaciones de estructura tradicional (esquematizada como una pirámide en la que dé número de empleados es mayor en la base que en el vértice), los gerentes se describen como gerentes de primera línea, gerentes medios y directores, En estas organizaciones no es difícil identificar quiénes son exactamente los gerentes, aunque tengan títulos diversos. Los gerentes de primera línea se encuentran en el nivel administrativo inferior y dirigen el trabajo de los empleados no administrativos que se ocupan directa o indirectamente de la producción o la creación de los productos de la
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DIRECTORES GERENTES MEDIOS GERENTE EN LINEA EMPLEADOS NO ADMINISTRATIVOS
No todas las organizaciones hacen su trabajo con esta forma piramidal tradicional. tradiciona l. Por ejemplo, algunas son más flexibles y su configuración es menos rígida. Ahí el trabajo lo hacen equipos de empleados en cambio permanentes que pasan de un proyecto a otro en la medida en que surja la necesidad. No es fácil decir quiénes son los gerentes en estas organizaciones, pero sabemos que alguien tiene que cumplir esas funciones; es decir, hay alguien que trabaja con las personas y a través de ellas coordina el trabajo para conseguir las metas de la organización.
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¿QUÉ ES LA ADMINISTRACIÓN? Dicho en pocas palabras, la administración es lo que hacen los gerentes. Pero este enunciado elemental no dice mucho, ¿o sí? Una explicación más completa es que la administración consiste en coordinar las actividades de trabajo de modo que se realicen de manera eficiente y eficaz con otras personas y a través de ellas. Ya sabemos que coordinar el trabajo de otros es lo que distingue una posición gerencial de las demás. Sin embargo, esto no significa que los gerentes pueden hacer lo que quieran, cuando quieran y como quieran . Por el contrario, la administración requiere la culminación eficiente y eficaz de las actividades laborales de la organización; o por lo menos a eso aspiran los gerentes. La eficiencia consiste en obtener los mayores resultados con la mínima inversión. Como los gerentes tienen recursos escasos (de personas, dinero y equipo) se preocupan por aprovecharlos eficientemente. Por ejemplo, en la fábrica de Siemens AG en Forchheim, Alemania, donde los empleados hacen
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tiene que ver con las líneas, con la consecución de las metas de la organización. La administración, pues, se ocupa no sólo de terminar las actividades y cumplir con las metas de la organización (eficacia), sino también de hacerlo de la manera más eficiente. En las organizaciones exitosas, la eficiencia y la eficacia van aparejadas. La mala administración es resultada de la ineficacia y la ineficiencia, o de que la eficacia no se consigue mediante la eficiencia.
ADMINISTRACIÓN.- Coordinación de las actividades de trabajo de modo que se realicen de manera eficiente y eficaz con otras personas y a través de ellas.
EFICIENCIA.- Capacidad de obtener los mayores resultados con la mínima inversión. Se define como "hacer bien las cosas"
EFICACIA.Completar las actividades para conseguir las metas de la organización; se define como
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Principios Generales de la Administración ☞
TAYLOR y la Escuela de la Administración Científica
1. Principio de planeación: planeación: sustituir el criterio individual de obrero, la improvisación y la actuación empírica en el trabajo por métodos basados en procedimientos científicos. Cambiar la improvisación por la ciencia mediante la planeación del método.
S A
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“Su principal interés fue la elevación de la productividad mediante una
mayor eficiencia en la producción y salarios más altos para los trabajadores” ☞
FAYOL y la Escuela de la Administración Industrial y General
1. Planeación: involucra la evaluación del futuro y el aprovechamiento aprovechamiento en función de él. 2. Organización: Organización : proporciona todas las cosas útiles al funcionamiento de
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Siempre tuvo un enfoque de gerente general y se preocupó por la
“
eficiencia; con énfasis en la Dirección y la Administración de la empresa y toda su vida afirmó que su éxito se debía no sólo a sus cualidades personales, sino también a los métodos que empleaba”
Importancia de La Administración Una de las formas más sencillas de la administración, en nuestra sociedad, es la administración del hogar y una de las más complejas la administración pública.
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El éxito de un organismo social depende, directa e inmediatamente, de su buena administración y sólo a través de ésta, de los elementos materiales, humanos, etc. con que ese organismo cuenta. Para las grandes empresas, la administración técnica o científica es indiscutible y obviamente esencial, ya que por su magnitud y complejidad, simplemente no podrían actuar si no fuera a base de una administración sumamente sumamente técnica. Para las empresas pequeñas y medianas, también, quizá su única posibilidad de competir con otras, es el mejoramiento de su administración, o sea,
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-Una adecuada administración eleva la productividad. -La eficiente técnica administrativa promueve y orienta el desarrollo. - En los organismos organismos grandes de la administración es indiscutible y esencial. - En la pequeña y mediana empresa la única posibilidad de competir, es aplicando la administración. administración.
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a. casi nunca b. varios días c. más de la mitad de los días d. casi cada día
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diagnóstico incorrecto. De hecho, el 20 por ciento de la población sufre actualmente de depresión y esa cifra es muy probable que aumente. · Si ha contestado VARIOS DÍAS a dos o más de la preguntas anteriores, sufre
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Comenzó a ladrarles y los otros también hicieron lo mismo ruidosamente. Cuando salió del cuarto pensó: "Que lugar tan horrible es este. Nunca regresaré." Ninguno de los canes exploradores alcanzaron a reparar en el letrero instalado
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
o maledicencia, VUELA MÁS ALTO. ●
Si te critican para destruir, VUELA MÁS ALTO.
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
“Quien no comprende una mirada tampoco comprende una
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
EL TRIPLE PAPEL. el triple papel es un nivel interno y externo.A continuación damos a conocer los elementos que intervienen en el triple papel dentro de una organización:
CLIENTE. cuando demandamos de insumos, recursos, acciones, etc, que nos permitan realizar nuestras tareas satisfactoriamente.
PROCESADOR. cuando realicemos nuestro trabajo, que procesará nuestro insumo o recursos.
PROVEEDOR. cuando entregemos el resultado del proceso el siguiente paso, área, empresa, etc. nuestra cratividad en el trabajo diario debe estar enfocado a realizar las cosas correctamente.
CREATIVIDAD PARA EL CAMBIO. El cambio exige: Dentro de una organización el gerente, supervisores, deben tomar muy en
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
acogerlo. palnearlo. controlarlo. supervidarlo. guiarlo.
Resistencia al cambio
artritis organizacional. adictos a la formula ensayada. miedo a lo desconocido. experiencias experiencias negativas. pereza de esforzarse. temor a perder privilegios. miedo a la competencia.
Venciendo a la resistencia
reparar el cambio. explorar la ídea. ensayar. no ser irreversible. cambio paulatino. asumir el liderazgo.
VISIÓN POSITIVA DEL CAMBIO
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ESCUELA SUPERIOR POLITECNICA DE CHIMBORAZO RIOBAMBA – MODULO PROCESOS ADMINISTRATIVOS
investigación y desarrollo, semilla para la innovación. flexibilidad personal e institucional. asumir riesgos.
INTRODUCCIÓN AL MEJORAMIENTO. Ser creativo:
pensar de una manera diferente y novedosa. es la búsqueda de nuevas soluciones o conceptos. es siempre hacer algo nuevo.
PENSAMIENTO CREATIVO. Es explorar una tierra desconocida:
no hay recurso más desperdiciado en las empresas que los cerebros inactivos y un gran número de empleados creativos. aquello que dicen que no hay como hacer, no deben interponerse en el cambio de los que si estan haciendo. la fuerza de nuestra visión nos da poder para moldear el futuro. visión sin acciónes es solamente un sueño. acción sin visión es pasar el tiempo. visión con acción puede cambiar el mundo. “ EL SER EXITOSO SE ENCUENTRA COMPUESTO POR UN
99% DE FRACASO Y EQUIVOCACIONES”
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TALLER EN
CLASES
PREGUNTAS QUE PERMITIRÁN MEJORAR EL DESEMPEÑO DE LA ORGANIZACIÓN. 1. …acepta ud. de buena gana la responsabilidad por los errores cometidos?. 2. …comparte gustosamente los elogiós con quienes lo ayudarón?. 3. …escucha pacientemente a los que discrepan con sus opin iones? 4. …ha vuelto ha examinar alguna de las proporciones que siempre ha tenido como ciertas?. 5. …se toma cada año vaciones almenos dos semanas sin pensar en el trabajo?. 6. …sabe aceptar opiniones desfavorables con respectoa ud. mismo?. 7. …se enfada cada vez más con sus colaboradores?. 8. …es capaz de tomar una desición impopular sobre un asunto en que crea necesario obrar así 9. …acoger con buen ánimo las sugerencia y la opiniones de los subordinados?. 10.…tiene suficiente confianza en si mismo a la hora de resolver problemas?. 11.…se encuentra a gusto en las reuniones de trabajo?.
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13.….trata de mejorar sus conocimientos por medio de la lectura, seminarios, y conferencias?. 14.….prepara a alguien capaz de sustituirle en deternimados deternimados aspectos?. 15.….procura ayudar más y criticar menos?. 16.….se esfuerza por planear y distribuir d istribuir mejor su tiempo?. 17.….delega cuantos aspectos le sea posible relativos a su trabajo? 18.….pierde su tranquilidad con menos fre cuencia?. 19.…..intenta ver la parte humorística humorística de las diversas situaciones?. 20.……tiene más tiempo para pasar con su familia?. 21.…..es capaz de renunciar a una reunión por que es el cumpleaños o el santo de un familiar?. 22.…..deja en su oficina las carpetas de tra bajo en lugar de llevarlas consigo a su casa? 23.….hace nuevas amistades, sabe convicir en paz con los problemas que no hay solución inmediata?. 24.….aumenta el número de personas que se dirigen a ud. solicitandole consejos y ayuda?. 25.….le parece que realiza más cosas con menos esfuerzo? 26.….ha podido dedicar algún tiempo que no tenga relación con el trabajo?. 27.…se mantiene abierto al mundo de los valores ciéntificos culturales y humanos?. nota: responda con toda sinceridad las anteriores preguntas y cuente
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EVALAUE SUS HABILIDADES El objetivo de este este cuestionario es ayudarle ayudarle a pesar como fijar sus objetivos y aportar nuevas ideas para conseguirlos sin importar si ya tiene alguna alguna experiencia al respecto. respecto. Conteste la prueba sea honesta al responder, y luego vea la evaluación:
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BIBLIOGRAFIA. brench,e.f.l brench,e.f.l organización y dirección.madrir, dirección.madrir, 1961
castrto,j. wilburg.introducción wilburg.introducción al estudio de la teoria administrativa, mexico.1963
abarbanel.harry, abarbanel.harry, cultura organizacional,colombia,l organizacional,colombia,legis,1992 egis,1992
davila,carlos, teorias organizacionales y administracion , colombia,mcgraw hill.1985
taylor,frederick, taylor,frederick, the concept of culture, new york,american york,american anthropologist.1959
mantilla,fernando, mantilla,fernando, consutores.1991, consutores.1991, manual de spervision efectiva ,quito ecuador.
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