Fred Glover has experiences that have extended across all Product Support / Operations disciplines, Maintenance Manageme...
Fred Glover (830) 935-2744
[email protected]
Canyon Lake, TX 78133-2037 COVER LETTER
Leveraging 30+ years of corporate experience, I am currently providing audit / assessment services for corporations engaged in Definition-Development-Delivery-Support of hardware and software. Execution. For the first 25 years of my corporate experience, I served in and led organizations charged with Product / Service Delivery within Engineering, Product Support, Operations, Quality, and Production Control disciplines; across the entire Product Lifecycle continuum:
Functional Leadership. In 2008, I was recruited to lead Boeing’s Defense Sector Retrofit, Maintenance & Modifications and Field Services (RM&M and FS) Functional Teams. I continued to serve as the Horizontally Integrated Leadership Team (HILT) Chairman until my retirement in 2013. As such, I was a Principal Functional Chief Strategist and Portfolio Manager. I developed consensus across multiple Programs/Divisions and Accounting Business Units to define develop - lead cross-business strategic technology agreements and technology roadmaps within Boeing (including subsidiaries). These multi-million dollar architectures facilitate multi-billion dollar product and service delivery within the complex RM&M and FS businesses. I served with direct accountability for People-Processes-Tools architecture:
People: My constituency extended around the globe (approximately 6,000 members) occupying most time zones. I supported these employees by providing employee home room management (career roadmaps, employee development / training certification requirements). Processes: I was individually responsible for process documentation definition / maintenance; involving thousands of Policy (requirements), Process (compliance), and Desktop Instruction (how-to) command media writings. Tools: I led teams to define / maintain RM&M and FS tool suites. These tool suites required $1015 million annual development and sustainment budgets. Leveraging Program Management Best Practices / LEAN+ / Six Sigma / Earned Value Management methods, I was distinctly responsible for effective portfolio management. Additionally, I led various teams to assess complementary tool suites (commissioning Capability Gap Assessments).
The Capability Defined Enterprise Architecture (CDEA)-compliant strategies and tactical gap closure projects leveraged Gartner’s CDEA model. Focused on market-based affordability, I defined / deployed industry-leading these Functional architectures and affected market-competitive rates (major components included Salary, Fringe, Overhead and G&A). Co-incident to this charge, I coordinated and oversaw various Merger and Acquisition (M&A) activities. Analytical elements of this charge necessitated successfully integrating “best of breed” architectures, based on Capability Gap Assessments. The following paragraphs provide special emphasis on my broad PM professional experiences:
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Fred Glover (830) 935-2744
[email protected]
Canyon Lake, TX 78133-2037 COVER LETTER
Market Shaping – Leveraging extensive Organizational Development (OD) experience (enriched by academic achievement), I have facilitated workshops to elucidate organizational strategic objectives, assessed gaps to success and developed tactical closure plans. Then tracked plans to success, collaborated on emergent issues, and redeployed resources in high-tempo, demanding and highly dynamic environments. I also facilitated several Value Stream Mapping activities during Accelerated Improvement Workshops; critically decomposing complicated business processes and collaboratively identifying optimization opportunities. Program Management – Leveraged Earned Value Management (EVM) techniques / tools and served in a variety of roles – including Program/Project and Control Account Manager for several large-scale projects – profitably managing budget and schedule performance – redeploying resources where necessary. Effective Risk Management via Risk and SWOT analysis cube models. Continuous improvement (across the entire complete Business Acquisition Lifecycle) was facilitated by incorporating LEAN+ and Six Sigma principles. Software-centric programs leveraged Agile and Macroscope methods – to assure efficient and complete project definition / management. These activities relied on my seasoned experience.
Endorsements – I have successfully completed Boeing’s equivalent of the following industry-recognized certifications:
Project Management Professional (PMP) Sorting, Simplifying, Sweeping, Standardizing, Self-Discipline (5S) LEAN+ / Six Sigma (Green Belt)
Earned Value Management Professional (EVMP) Total Quality Management (TQM)
Judgment – My make/Buy (balancing outsourcing / insourcing resources) decisions led directly to delivering necessary solutions within budget and on-schedule. These decisions were enabled by my great breadth of knowledge and experience. Customer accolades were shared around the Program as a result.
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Fred Glover (830) 935-2744
[email protected]
Canyon Lake, TX 78133-2037 COVER LETTER
Operations – While serving as Site Lead and Senior Manager (leader of leaders), I oversaw several site “Stand-ups”; drafting policies / procedures, hiring and training staff, securing tools / materials, as well as negotiating facilities leaseholds and utilities services. I identified appropriate Quality Management Systems and successfully coordinated third-party ISO9000-AS9100 certifications. Audit findings were managed via a comprehensive Corrective and Preventive Management System, assuring low finding rates and high-pass rates, while minimizing recidivism. Also, effectively coordinated with various regulatory agencies (eg DoD, FAA, EASA, ATA, ASD, OSHA). Leadership – While serving in increasing levels of responsibility (from leading a dozen direct reports; to 100 mixed-level reports at multiple sites; culminating in representation of thousands of employees – world-wide), I have championed team-based (aka “participative”) organization structures. Engineering –Directly developed and led organizations to produce a variety of artifacts, such as:
Software Description Document (SDD) Test Program Set (TPS) Material and Process Specification Source Selection Specification
Contract Types – I am seasoned with definition/development/execution of a variety of contractual types:
Indefinite Delivery Indefinite Quantity (IDIQ) Firm Fixed Price (FFP) Level of Effort (LOE) Task Order Agreement (TOA) Cost Plus
Financial Acumen – Author of several responses to RFQ / RFI / RFP, including cost account estimate(s), aligned to the Federal Acquisition Regulations (FAR) Parts 12 and 15. I have amassed years of experience managing InterDivision Work Agreements, involving a great number of Accounting Business Units (both as Performing and Authorizing components).
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Fred Glover (830) 935-2744
[email protected]
Canyon Lake, TX 78133-2037 COVER LETTER
New Business Acquisition – Serving as a proposal Principle Investigator / Capture Team Lead – throughout the various color-coded gate teams – I assisted Capture Teams to arrive at profitable outcomes (most notably the KC-46 – USAF Tanker), providing valuable capability for our nation’s peacekeeper community (involving DoD, DoJ, and DHS Customers), throughout the Business Acquisition Lifecycle:
Merger and Acquisition – I have supported several M&A activities; identifying duplicative capabilities and developing alignment plans – leveraging best-in-class capabilities from all involved organizations. Allowing the company to execute industry-leading capability sets, within market-aligned rates. I look forward to mutually exploring how my experiences can benefit your organization. Sincerely,
Fred Glover
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Fred Glover (830) 935-2744
[email protected]
Canyon Lake, TX 78133-2037 RÉSUMÉ
Senior Aerospace Support Professional – Over 30 years of aerospace support experience; from platform design, prototyping and full-scale development; through production, fielding and post-delivery support. These experiences have extended across all Product Support / Operations disciplines, Maintenance Management Systems (eg USAF 91-101, USN NAMP / 4790, and USA TAMMS), and Maintenance Data Collection Systems. Linear career progression thru Defense and Commercial sector Industry strategic expert / thought-leader. Fields of Expertise
Maintenance Data Collection Systems
Integrated Planning and Management Logistics Support Analysis Technical Publications Customer Training Supply-Support Retrofit, Maintenance and Modifications Field Services Operations / Manufacturing Engineering Quality Assurance EXPERIENCE
USAF (GO-81) US Navy (NALCOMIS) US Army (ULLS-A / B) FAR Part 145 ATA Spec2000 ASD S5000F
YourEncore - Senior Aerospace Support Consultant (Indianapolis, IN = Jan 2014 - Present) – Under consultative services contract, providing in-depth assessment and mitigation recommendations for organizations engaged in Defining-Developing-Delivering-Supporting aerospace platforms and components. Focus areas include Organizational Structure and Reporting Relationships (Span of Control), Equipment/Material Control, Quality Management Systems, Cost Performance, and Functional Excellence (People-Processes-Tools). Assessment findings collected during Audit phase – contrasting “Current” and “To Be” states. Gap Closure plan defined-developed-presented providing technical roadmap to success. Follow-up as required. The Boeing Co - Functional Manager (St Louis, MO = Jan 2008 – Nov 2013) – Defined, developed and led cross-business strategic technology agreements and deployed technology roadmaps within Boeing and its subsidiaries. These multi-million dollar toolsets facilitate multi-billion dollar program execution within Boeing's complex Retrofit, Maintenance and Modifications (RM&M) and Field Services (FS) businesses. People-Process-Tools functional Chief Architect and Portfolio Manager, responsible to provide employee home room management (career roadmaps, employee development and training certifications), process documentation definition / maintenance, systems roadmaps definition / maintenance, and investment management. Supported approximately 6,000 employees (occupying every global time zone). Designed strategies and led Capability Defined Enterprise Architecture gap closure tactical projects.
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www.linkedin.com/in/fredglover/
Fred Glover (830) 935-2744
[email protected]
Canyon Lake, TX 78133-2037 RÉSUMÉ
The Boeing Co - Senior Manager (Long Beach, CA = Jan 2005 – Jan 2008) – Oversaw establishing new ISO 9000 / AS9100 third party certified Maintenance and Modifications sites; from process writings to staffing / training / equipping all associated functional teams. Organizations “stood-up” within 9 months. Across industry, this is typically achieved in 3-4 years. Leadership for assigned first-line managers, located at multiple sites. Engaged in regular interface with internal and Customer Program Management Offices and identified / acquired appropriate resources to execute projects, while meeting / exceeding Quality, Cost and Schedule performance goals. Developed and nurtured relationships within the local community public employees and elected officials to further company interests. Effectively coordinated with company state / local focals, while actively championing Global Corporate Citizenship projects. Also served as an Honorary Maintenance Group Commander (O-6 billet). The Boeing Co - Manager (Abilene, TX = Jan 2003 – Jan 2005) – Served in increasingly responsible positions; successfully leading and managing remote site Contractor Field Team and Component Maintenance Repair and Overhaul organizations. Operations, Production Control, Quality Assurance, and Engineering discipline oversight. Deployed various cost-cutting initiatives (such as LEAN+) and advanced control solutions - by leveraging Program Management and Operations-Execution support tools (such as Earned Value Management). Key project completed $2m under budget and 2 years ahead of schedule. The Boeing Co - Engineer-Scientist (Oklahoma City, OK = Jan 2000 – Jan 2003) – Member of USAF’s Material Review Team, with “signature authority” to represent Boeing. Also developed repair designs involving material / process specification and airworthiness “exceptional release” authority. Directly supported Flight Test, immediately following Heavy / Depot maintenance (real-time radio communications with Flight Test crew to troubleshoot and safely return the aircraft and crew). USAF Programmed Depot Maintenance equipment specialist and engineering staff customer service. Presented program schedules status (standup reports and presentations) and addressed specific aircraft technical issues. The audience regularly included senior company and customer program / project management (Director/O-6 and occasionally Executive/O-8 level) representatives. Highlight mod systems included GPS, ARC-210, and ALE-50 Towed Decoy. Also provided Product Support Engineering service and was responsible for technical leadership of assigned field staff; assuring timely resolution of all "green" and "blue" aircraft systems maintenance and modifications issues. These activities included installation, operational and EMIC testing of CVR/DFDR, TAWS, TCAS, ELT, EFIS, DAMA, INMARSAT, MUX/GLSIU, MMRT, and interfacing crypto/secure voice and data communications systems.
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www.linkedin.com/in/fredglover/
Fred Glover (830) 935-2744
[email protected]
Canyon Lake, TX 78133-2037 RÉSUMÉ
The Boeing Co - Technical Analyst (Oklahoma City, OK = Mar 1983 – Jan 2000) – Platform and system support materials delivered to aggressive schedules, requiring innovative development techniques. Increasing responsibility thru Subject Matter Expert. Supported maintenance and modifications activities at all maintenance levels. These efforts dealt with every aircraft system and structural assemblies. Developed / Certified / Delivered / provided PostDelivery support for a wide body of technical materials (Reports, Technical Manuals, Specifications, etc). Integral member of many aircraft and systems modifications activities. These activities involved kit contents analysis, refitting, alternate hardware and material identification – selection – acquisition; as well as scheduling and coordination of resources at all levels of maintenance. EDUCATION The University of Oklahoma (Masters of Human Relations). Preparation as completely trained HRM/HRD change agent. Focus on: organizational development, work group dynamics, psychotherapeutic interventions, motivational studies, mentoring, adult learning and team building. Embry Riddle Aeronautical University (Bachelor of Science - Professional Aerospace). Engineering and logistics support review (structural design, maintenance and performance data statistical analysis, crash investigation, etc). Aviation weather services, air transportation, legal issues, air crash investigation, flight physiology, aircraft material factors, air field operations management, air traffic control, air cargo management, U.S. air freight industry, reliability centered maintenance and maintenance control and federal air regulations. Additionally, many business / management courses that complement heavy technical education and practical experience (Among these; value line analysis and market strength / risk assessment studies and report generation). San Bernardino Valley College (Associate of Science - Aviation Technology). Extensive two-year aerospace technician program. Hands-on lab complemented by extensive daily lecture. Cornerstone of aerospace academic technical knowledge. ENDORSEMENTS Licenses - DOT/FAA Airframe and Powerplant Licenses Security Clearance – Top Secret; Investigation Type SSBI; Investigating Agency Office of Personnel Management (OPM); Clearance Granting Agency DISCO; Investigation Date - 03/25/2008
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www.linkedin.com/in/fredglover/
