Andrew Howland Dedicated, detailed and self motivated professional Process Improvement Operations Manager with extensive...
Andrew U. Howland Charlotte, North Carolina 28214 704-392-8280-home 704-608-3153-cell
[email protected] SUMMARY OF QUALIFICATIONS
EXPERIENCE September 2007-
Present
May 2005September 2007
Dedicated, detailed and self motivated professional with extensive business experience. Areas of strength include: Project Management Oral and written communication with an emphasis on critical thinking Flexibility and Openness to change Detail Orientated Strong Interpersonal skills Process analysis AVP, Client Fulfillment Consultant and Operations Management Assistant, Bank of America Charlotte, North Carolina Provide smooth transition from the Sales process to the final implementation of Treasury Services products for Large Corporate Real Estate clients Manage multiple projects relating to implementation of services Design and implement technology-enabled treasury management solutions under multiple deadlines for a portfolio of Large Corporate Real Estate clients Coordinate with people and product lines throughout the bank to ensure multiple deadlines are met and client expectations are realized during the implementation process During the post implementation period insure all products are working to the client’s expectations Provide leadership, supervision and guidance to a team of five. Provide critical analysis to the current management team for the current processes in place Small Business Sales Representative, Bank of America Charlotte, North Carolina Deepen relationships with Small Businesses by selling those products to Small Business owners via online channel and telephone. Small Business Product expert on: Deposit (DDA, CD's and Savings accounts), credit products (term loans, Lines of credit, SBA loans and Lines), Merchant Services, Online services (Online Banking basic, Online Business Suite and Bank of America Direct) and Treasury Management Products Provide product knowledge to the Banking Centers throughout the Bank of America footprint. Experts to Banking Centers regarding Small Business client product needs.
August 2003May 2005
April 2001August 2003
Business Relationship Manager, Wachovia Bank Charlotte, North Carolina Experts in the sales process for Treasury Management products. Responsible for deepening and/or establishing Small Business relationships. Primary focus was selling deposit, credit products and Treasury Management products to Small Business owners throughout the footprint. Actively managed a Book of Business with approximately 500 Small Business clients. Internet Team Lead Associate, Bank of America Associate Banking Charlotte, North Carolina Worked closely on the development of the Associate Internet portal as it relates to sales and service. Provide leadership, coaching and supervision to associates on the Charlotte Associate Banking Internet team. Content Manager for Associate Banking’s e-mail system. Member of the KANA council, which aims to improve the e-mail process throughout the company.
Provide detailed weekly reports to Associate Banking management in regards to e-mail volume, service level, and sales production of the Charlotte and Las Vegas Internet teams.
November 1999March 2001
Personal Banker, Bank of America Associate Banking Charlotte, North Carolina Provide world class customer service and support to all Bank of America associates and assisted associates in deepening their relationships with the bank. Provide leadership and knowledge to a team of 10 associates.
November 1998October 1999
Customer Service Representative, Bank America Investment Services Charlotte, North Carolina.
EDUCATION
Westminster College, Fulton, Missouri B.S. – Physical Education (Major), History (Minor), May 1988 Completion of requirements for NC Real Estate Appraisal Licensure 15 credit hours towards Master’s Degree in Athletic Administration
Honors
Spring Focus winner 2001, Winter Focus winner 2002, Fall Focus 2002, CELA Winner July 2002, Winter 2003, Top Sales Associate Fall 2005
REFERENCES
Available on request
