PROC-G-002 Procedimiento Para Revisar Pedidos, Ofertas y Contratos

JAMSA NDT PANAMÁ, S.A. Welding QA/QC Inspection and Consulting Quality Management Manual

TAG: PROC-G-002 Version: 1.0 Effective since: September 2014

Procedure to review service requests and orders.

JAMSA NDT S.A.

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TAG: PROC-G-002 Version: 1.0 Effective since: September 2014

JAMSA NDT PANAMÁ, S.A. Welding QA/QC Inspection and Consulting Quality Management Manual

CONTROLLED DOCUMENT PROC-G-002 Procedure to review service requests and orders. Controlled Copy No. : 001

Occupation Signature or function

Name Developed:

Date

Eng. Juan Arévalo

Supervisor

2014-09

Review:

Eng. Mario Muñoz Wong

General Manager

2014-09

Approved:

Eng. Mario Muñoz Wong

General Manager

2014-09

Document location: Administrative archive

Changes control Status

Validity start date

Review

Valid

2014-09-25

01

Change description None (original version).

Develop

Reviewed

Approved

JAP

MMW

MMW

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JAMSA NDT PANAMÁ, S.A. Welding QA/QC Inspection and Consulting Quality Management Manual

TAG: PROC-G-002 Version: 1.0 Effective since: September 2014

INDEX 1.

OBJECTIVE AND SCOPE ____________________________________________ 4

2.

DEFINITIONS AND NOTATIONS ______________________________________ 4

3.

REFERENCES. ____________________________________________________ 4

4.

MAIN BODY _______________________ ______________________________ 4 4.1.

Service requests and orders review process diagram _________________________ 5

4.2.

Description of the procedure to review service requests and orders. ____________ 6

5.

6.

RESPONSIBILITIES. ________________________________________________ 7  5.1.

General Manager _____________________________________________________ 7

5.2.

Administrative Manager ________________________________________________ 7

5.3.

Technical Manager ____________________________________________________ 7

RELATED FORMS _________________________________________________ 7 

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JAMSA NDT PANAMÁ, S.A. Welding QA/QC Inspection and Consulting Quality Management Manual

TAG: PROC-G-002 Version: 1.0 Effective since: September 2014

1. OBJECTIVE AND SCOPE This document lists and describes the steps for Jamsa, to conduct a review of service requests and orders. Specifically determine the suitability of the inspection body to  perform the requested services and study the capacity to fulfill them.

2. DEFINITIONS AND NOTATIONS Use of this this procedure definitions and notations listed in the reference documents thereof.

3. REFERENCES. 

ISO/IEC 17020

4. MAIN BODY The review of orders and requests is simply done so to respond to the customer as soon as possible. Still Jamsa performs a series of checks and inspections to generate an adequate supply both in terms of the service and compliance with quality system requirements.

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JAMSA NDT PANAMÁ, S.A. Welding QA/QC Inspection and Consulting Quality Management Manual

4.1. Service requests and orders review process diagram

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TAG: PROC-G-002 Version: 1.0 Effective since: September 2014

JAMSA NDT PANAMÁ, S.A. Welding QA/QC Inspection and Consulting Quality Management Manual

TAG: PROC-G-002 Version: 1.0 Effective since: September 2014

4.2. Description of the procedure to review service requests and orders. 1) The client makes the initial contact, requesting a particular service. 2) The general manager receives the request and makes a preliminary review to determine the suitability of the same, with respect to the services provided by Jamsa. 3) The general management, if necessary, expanding request details regarding the requested service. 4) The wide client the details of your application (in this step can make a preliminary visit to the project) and refers to general management. 5) Having clarified the details regarding the application, general manager transmits the details of the request to the administrative and technical management. 6) The administrative management sharpens financial details (resources necessary for carrying out the service), administrative (data from the new customer, a customer record is created or an existing one is extended to be a customer of Jamsa, necessary forms are forwarded to assurance quality) and logistics (transport, accommodation staff, etc.). Assigned technical management personnel and technical equipment to perform the service, set schedule of activities,  procedures performed quality assurance (review of calibration of equipment,  personnel qualifications). 7) The general management, having collected the information submitted by the administrative and technical management, makes formal customer quote. 8) The customer reviews and considers the contribution, be favorable purchase order issued for carrying out the required service. 9) The general management, having received the approval of the levy has the resources necessary for performance of the service. 10) Then the administrative management believes the respective file where records rests service startup (Letter of no conflict of interest with the client, format data confidentiality and customer service and other documents generated during the execution of the service) Likewise, the technical management assigns qualified  personnel for service as well as equipment and sets the timetable for implementing the service.

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JAMSA NDT PANAMÁ, S.A. Welding QA/QC Inspection and Consulting Quality Management Manual

TAG: PROC-G-002 Version: 1.0 Effective since: September 2014

5. RESPONSIBILITIES.

5.1. General Manager 1) 2) 3) 4)

Receive and verify customer requests. Check details of the services requested. Establish the general parameters of the service, to draft a proper quotation. Approve quote drafted by the administrative management.

5.2. Administrative Manager 1) Calculate financial details regarding service delivery costs and logistics. 2) Archive documents and register the service request process. 3) Write quotation according to parameters set by senior management.

5.3. Technical Manager 1) Check technical details of the application, to establish suitability of the service according to the capacity of Jamsa. 2) Assign technical staff and equipment for the service. 3) Set the schedule of service provision to include in the offer.

6. RELATED FORMS

1. FOR-G-004 format for reviewing requests, tenders and contracts.

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