PQP Sample

PROJECT QUALITY PLAN CONTENT

1.0

2.0 2.0

3.0 3.0

4.0 4.0

Proj Projec ectt Imple Impleme ment ntat atio ion n Manu Manual al Req Requi uire reme ment nts s 1.1 1.1

Gener eneral al Proj Projec ectt Infor nform matio ation n

1.2

Scope of Project

1.3 1.3

Proj Projec ectt Orga Organi niza zati tion on Char Chartt ( Ap Appe pend ndix ix 2 )

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Pro Projec ject E Ex xecu ecution ion S Sttagin aging g

1.5 1.5

Proj Projec ectt Sch Schedu edule (Ap Appe pen ndix dix 1)

1.6 1.6

Proj Projec ectt Inte Interf rfac ace e Mana Manage geme ment nt

1.7 1.7

List List of Repo Report rts s to be su subm bmit itte ted. d.

1.8

Form Forms s tto o be be us used in the the Pro Proje ject ct

1.9 1.9

Admi Ad mini nist stra rati tion on and and Cor Corre resp spon onde denc nce e Proce Procedu dure re

1.10 1.10

Docu Documen mentt manag manageme ement nt and and Filin Filing g System System

1.11 1.11

Co-o Co-ord rdin inat atio ion n Proc Proced edur ures es..

PQP PQP Pre Prepa para rati tion on and and Mai Maint nten enan ance ce 2.1

Compliance

2.2

Authority an and Re Revision

2.3 2.3

PQP PQP Co Controll rolle ed Co Copy Ho Holde lders

Qual Qualiity Manag anagem eme ent Sys System tem 3.1

General Requirement

3.2

Document Requirem rement

3.3 3.3

Cont Contro roll of of Docu Docume ment nts s and and Qual Qualit ity y Rec Recor ords ds

Mana Manage geme ment nt Re Resp spon onsi sibi bili lity ty 4.1

Management Com Commitment

4.2

Customer Fo Focus

4.3

Company Qu Quality P Po olicy

4.4

Planning

4.5

Respo Respons nsibi ibilit lity, y, Au Auth thori ority ty and and Commu Communi nica catio tion n

4.6

Management Review

5.0 5.0

Resource Ma Management

6.0 6.0

Prod roduct Realizatio tion

7.0 7.0

6.1 6.1

Plan Plann ning ing of of Pro Produ duc ct Rea Reali liza zati tion on

6.2 6.2

Cust Custom omer er--rela relate ted d Proc Proces esse ses s

6.3

Design an and De Development

6.4

Purchasing

6.5 6.5

Pro Productio tion and Servic rvicin ing g

6.6 6.6

Cont Contro roll of of Moni Monito tori ring ng and and Mea Measu suri ring ng Devi Device ces s

Meas Measur urem emen ent, t, Anal Analys ysis is and and Imp Impro rove veme ment nt 7.1

General

7.2 7.2

Monitori torin ng an and Me Measu asuremen ementt

7.3 7.3

Cont Contro roll of of NonNon-co conf nfor ormi min ng Pro Product duct

7.4

Analysis of Data

7.5

Improvement

Attachments: Appen Ap pendix dix 1 Projec Projectt Sche Schedu dule le Appendix Appendix 2 Project Project Organiz Organizatio ation n Chart Chart Appendix Appendix 3 Quality Quality Policy Policy Statemen Statementt Appendix Appendix 4 List of Comp Company any Quality Quality Procedu Procedures res Appendix Appendix 5 List of Comp Company any Standard Standard Procedu Procedures res Appendix 6 Monthly Monthly Progress Report ( Sample format) Appendix Appendix 7 Progress Progress Claims Claims ( Sample Sample format format ) Appendix Appendix 8 List of Project Project Standard Standard Forms Forms

1.0

Project Implementation Manual Requirements

1.1

General Project Information

 This Project Quality Plan incorporates the project specific applicable elements of a Quality Assurance System based on ISO 9001 : 2000 for the project works described as: To survey, concreting all structure, excavation trenches, infrastructure work, finishing works such as bricklaying, plastering and painting and completion of all mechanical, electrical and instrument which shall include cold water plumbing, power and lighting, telephone, ELV and ICT system, lift system, fire fighting work, TNB substation and making good to completion to the satisfaction of the client.  The organization on the project as they apply to this quality plan are:-

The Employer (Client)

Main Contractor

1.2

PUTRAJAYA HOLDINGS SDN BHD

HATIMUDA SDN. BHD.

Scope of Project CONTRACT INFORMATION CONTRACT TITLE:

CONTRACT

THE PROPOSED CONSTRUCTION AND COMPLETION OF 69 UNITS SHOP OFFICE (ROW 1 TO 7) CONSISTING OF 2 STOREY SHOP OFFICE (15 UNITS), 3 STOREY SHOP OFFICE (33 UNITS), 4 STOREY SHO OFFICE (21 UNITS), 1 BLOCK MULTILEVEL CAR PARK (4 STOREY), 1 UNIT REFUSE CENTRE, 1 UNIT TNB SUB-STATION, ASSOCIATED WORKS AND LANDSCAPING WORKS AT NEIGHBOURHOOD COMMERCIAL CENTRE (PHASE 2), DPLOMATIC ENCLAVE, PRECINT 15, WILAYAH PERSEKUTUAN, PUTRAJAYA NO:

BDG/COM/P15/DE(Ph.2)/CONTRACTOR/2012-0102 CONTRACT SUM:

RM70,491,407.22

DATE OF SITE POSSESION:

28 SEPTEMBER 2012

DATE OF COMPLETION:

27 SEPTEMBER 2014

CONTRACT PERIOD:

24 MONTHS

SOSCO COMPANY NO: CONTRACTOR’S ALL RISK NO.: BANK GUARANTEE (ADVANCE PAYMENT) REF. NO: BANK GUARANEE (PERFORMANCE BOND)

:

 The Scope of work for this project includes earthworks, material supply, fabrication, delivery, concreting, testing, commissioning and maintenance of the works.  The Facilities include:•

Earthworks

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Piling

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Concreting (slab, column and beam)

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Brickworks

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Roofing

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Sanitary fitting and plumbing system

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Electrical and Instruments work

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Mechanical works

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Lift system

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•

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 TNB sub station Infrastructure and landscaping works  Testing and commissioning

General •

•

Labour tools, equipment, transport, materials and supervision shall be the responsibility of the Contractor. Any other works, which are intended, implied and required to complete and enable the works to be operated and perform efficiency to fulfill a fit-for purpose function.

Detailed scoped of work •

•

Contractor shall provide all technical expertise, labours, offices, construction equipment, storage areas, tools, material and equipment, temporary facilities, construction utilities and all Operate and maintain the works for a period as specified in the contract after the handover and subsequently to supervise and maintain the same as per the Client’s request.

1.3

Project Organization Chart  The  Appendix 2 shows the Project Organization Chart for key personnel. They are being illustrated to indicate each of their responsibilities and pyramid authorities.

1.4

Project Execution Following contract award, a project team will be appointed by the Project Director and his responsibility is to set down requirements of  the project to the project team.

In particular from the proposed project viewpoint the specification requirements are reviewed.

 This proposed project is shop office construction. In all cases the Project Manager will make comparison with previous similar proposed project for verification.

Consultant for civil and structure will design for structure detail follow to architect view with specification and design standard. Detail drawing for structure and infrastructure will produce by consultant and any changes will decide follows to site condition. Mechanical, electrical and instrument detail drawing also produce by consultant.

We must follow standards, specification and the construction drawing to completion of the proposed work. All the detailed drawing attach with bill of quantity but it for estimation only. We shall verify the quantities and sizes for every item at site and discuss with

Superintendent Officer if it implicate the cost. We also must coordinate with client or SO for carrying out testing and commissioning.

A Site office would be established for personnel and consultant before the work start. Upon the contract being awarded, the following activities will be completed or underway:•

Mobilization to site

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Submission of the Contract Program

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Submission of Health and Safety Plan

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Submission of Quality Assurance Plan

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Submission of S – Curve

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Submission of Miscellaneous Forms

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Submission of Methods statements / procedures

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Excavation and foundations for the pile cap

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M&E&I procurement.

•

Other activities that are deemed commencement of the project.

necessary

for

the

Initially the Project Manager will report to the Project Director whilst the construction snag list is completed and the CM will control this part of the Works.  The assigned Engineer will be responsible for the site activity and maintenance of the whole of the works. This includes inspection, testing and commissioning work, sketch for site technical query if  any changes at site, and the provision of labour, power, and so forth. She will also be responsible for operation, machinery equipment and system that used for every equipment for example lift system, pump and fire fighting system. A training program will be provided for client representative after testing for every program done.

1.5

Project Schedule

 Appendix 1 in this PQP shows the Schedule Program. However, the actual Working Program may be revised at later stage when more details are made available. Any revision of the Program will be made known prior to actual work being carried out and shall be issued to the controlled copy holders under a transmittal when and where necessary.

1.6

Project Interface Management a) Between Sub-contractor, Main Contractor and the Client Correspondence among the above three parties shall pass directly among the responsible persons. It is the Main Contractor’s responsibility to maintain interface coordination with the SC to achieve project requirements.

b) Between the Main Contractor / Sub-contractor (s) Correspondence and information between the MC and the SC shall pass directly between the responsible persons of both parties. All documents originated from the SC and intended for the MC shall be accompanied by a covering letter

c) Series of Meetings.  The Main Contractor shall identify the needs of a series of  Weekly / monthly meetings to be held at which pertinent issues will be discussed and to find a solution. These meetings for example, are:c-1) Monthly Progress Meeting with the Contractor c-2) Monthly Construction co-ordination Meeting with SC.

1.7

List of Reports to be submitted. a) Monthly Progress Report

- Appendix 6

b) Work Inspection and Test Reports - Sample format shall be issued complete with the respective Work Instructions and Inspection and Test Plans

1.8

Forms to be used in the Project. a) Progress Claims – Sample format is attached - Appendix 7

b) Project Standard Forms (PSF) - Appendix 10 shows a list of the said forms c) Project Quality Control Forms (PQCF) shall be issued with the respective Inspection and Test Plans.

1.9

Administration and Correspondence Procedure As agreed upon by parties concerned - Client, Main Contractor, Subcontractor.

2.0

PQP Preparation and Maintenance 2.1

Compliance  The Project Quality Plan (PQP) is issued in compliance with the requirements of ISO 9001:2000, Quality Management System. It also meets the requirements of a Project Implementation Manual instructed in General Requirements.

2.1

Authority and Revision  The PQP is an “Issue and Revision Controlled” document and is identified by a red marking of the “Controlled Copy No. XXX” stamped and issued on the front page of the PQP.  The PQP shall be maintained up-to-date till the Hand-over of the Works to the Client; thereafter the PQP is classified as “Uncontrolled Copy”.

2.2

PQP Controlled Copy Holders  The Document Control Issued Plan Matrix identifies the list of  “Controlled Copy” holders. The DESIGNATED “Controlled Copy” holders are respectively responsible and required to; a) Retain and store the Project Quality Plan. b) Amend any revisions and keep the PQP update. c) Destroy the superseded copies upon receipt of the revisions. All copies without the red marked “Controlled Copy” issued by the MC are “Uncontrolled Copy”.

3.0

Quality Management System

3.1

General Requirement.  The Quality Management System for the project shall incorporate the following Elements:•

•

•

•

•

•

•

•

•

3.2

Provision of Quality Document as described in Part 3.2 Provision of adequate Quality Control personnel and Quality Inspectors by the MC. Provision of Quality Documents by the MC as and where applicable. Induction and training of MC and Supplier personnel in quality Management System being implemented. Verification of Inspection and Test activities identified in the Inspection and Test Plans. Provision of Quality Records as evidence of Verification activity and work conformity. Compilation of Inspection and Test Records via a Quality Record Verification system to validate that all Inspections and  Tests have been carried out and in conformance to the requirements. Monitoring, supervision and audit of Supplier’s quality systems. Internal audit of the Main Contractor’s Quality Management System.

Document Requirements Essentially, quality documents establish for this project are:-

Project Quality Plan (PQP) - A document identified as PQP defined the Quality Management System for a specific project, in accordance with the system defined in the Company Quality Manual. PQP took into account of project specifics, amendments, or additional as appropriate or necessary for the effective implementation of the Quality Management System on the Project.

Normally preliminary issue is done prior to mobilization to work site, thereafter the first revision is done when more details are identified for incorporation into the PQP and finally to revise again to reflect the actual situation.

Servicing and Maintenance Plans (SMP) – A document that defined the management system for the controls and records for those parts of a project which have been handed over to the Client or its authorized representative, during the contractual period. Training of Operator’s personnel shall be detailed within this SMP It Is normally issued prior to handing over of the completed work .

Work Instruction (WI) – List of specific Process-Controls that instructs on how a particular individual task is to be performed, such as Testing and Commissioning processes and construction Methods Statements. Specifix quality records, as required, are identified and issued with the respective WI.

List of WI needed for the project are as shown in Appendix 9.

Inspection and Test Plan (ITP) – Documents that set out all inspections, test and approvals necessary to demonstrate compliance with the specified requirements, define the Hold and Witness Points, and the Quality Control Records to be maintained. Specific Quality Control Forms (QFC) are identified and issued with the respective ITP.  The QA/QC engineer maintains an assortment of Quality Control Forms used by the Main Contractor (HMSB). The Project team may revise these QCFs to become Project Quality Control Forms (PQCF) to suit the requirement of ITP and to be controlled by the Project Team.

3.3

Control of Document and Quality Records

Documents stated in part 3.2 above are classified quality documents, unless specified by a Project Specific Process; are placed under controlled by the Company Quality Procedures.

4.0

Management Responsibility 4.1

Management Commitment

 The project team lead by the Project Director is committed to comply with the requirements specified within the ISO 9001 : 2000.  The Company Quality Policy and its Quality Objectives duly declared and signed for by the Company’s Managing Director are attached herewith as  Appendix 4 for reference.  Appendix 4 to this PQP is the List of Company Quality Procedures which are mandatory procedures instructed by ISO 9001 : 2000.  Appendix 5 to this PQP is List of Company Standard Processes Identify essential processes needed to ensure effective implementation of quality management system.

 The Company has established and Organization Chart attached as  Appendix 2, for the project and has nominated individuals responsible for fulfilling their duties of the position identified. The nominated individuals are appropriately qualified and have the authority to carry out the responsibility of the positions identified below.

Project Director •

•

•

•

Overall responsibility for the timely completion of the project within budget and to specification. Overall responsibility for liaison with the Representative, Sub-contractor and any other parties Overall project coordination and members of staff 

Client’s

allocation of tasks

Ultimately responsible for quality on the project.

to

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Determines Project Organization and verifies resources

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Approves Project Quality Plan (PQP)

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Contract Review

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Chair Management Review

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Approves Contractual matters

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Reviews and approves cost control reports

Contract Manager •

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•

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Implementing cost, schedule and technical control systems and reporting procedures

performance

Establishing procedures for interacting and cooperating with other agencies and parties involved in or affected by the project, including local government, privates gropes and endusers Resolving conflicts among the project participants Integrating all project participants, consultants, suppliers and construction contractors into a smooth working group

•

Completing the finale detailed implementation plan

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Managing the various project implementation activities

•

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Carrying out responsibilities for preparing the procedures and resources for turn-over of the project facilities when completed Arranging the timely provisions of funds, control of costs, and maintenance of an effective accounting system

Project Manager •

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Liaise with construction manager on the implementation of  quality management system and construction matter. Ensure that the technical specifications contained in the contract documents for quality materials  To ensure sufficient labor and machinery, the issuance of update construction drawings, health and safety regulation are met

•

•

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Highlight to the management any site problem, which required immediate action Project planning, identification of critical issues, progress chasing and delivery of the project on time and to specification. If required, act on behalf of the general manager to meet up with consultants, clients and/or authorities

Construction Manager •

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•

•

•

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Establishment of the dedicated team using skilled employees. Liaison with the Client’s Representative on matters pertaining to the project. Control to ensure good coordination, progress and understanding of specifications and work-in-progress at the site. Project planning, identification of critical issues, progress chasing and delivery of the project on time and to specification.  To make submissions to the Client’s Representative for approval  To advise the Project Manager on progress and to support him in any liaison with the design engineer that relates to design, specification and procurement of equipment. Selection of qualified Sub-contractors and appropriate and suitable suppliers for the project

QA/QC Engineer •

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Conduct continuous quality surveillance audit. Issue QA memo to responsible party to rectify a potential nonconformance or non-compliance.

•

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 Take part to verify a specific Hold or Witness point in accordance with Inspection and Test Plan. Review inspection and test records, segregate, compile and store.

Project Engineers •

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Assist Project Manager In overseeing the construction activities and progress Planning, implementation and monitoring work schedules in accordance with the master and detailed work programmes

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Liase with consultants for technical issues

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Coordinate site activities with subcontractors

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Ensuring the timely and efficient execution of the project

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•

•

•

•

•

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Site control of all activities including inspection, testing and put to hold any activity should the work indicate any noncompliance to the specification. Liaison with the Construction Manager to ensure that the detailed design information is conveyed accurately for liaison with suppliers and Subcontractors. Ensure the Engineering details meets the standards required. Assist Construction Manager Performance assessments.

in

performing

Supplier

 To monitor construction procedures and standards. Authorized to carry out verification / validation inspections and tests and sign for on Inspection Records.  To co-ordinate the testing and the commissioning of the Works with technical and manual staffs during commissioning and operating phases.

Site supervisor •

Assist project engineer to control all site activities and ensuring all works performed in accordance with project’s specification

•

•

•

•

 To co-ordinate the transport of goods from the suppliers to the site.  To liaise with suppliers to ensure that delivery times are appropriate and that they are adhered to. Planning and coordinate site activities and communicate with subcontractors, other trades supervisor and workers Check raw material for construction at site and tools for workers need at site

Planner •

•

•

•

Responsible for construction planning of project Liase with clients/consultants program for site progress

on

preparing

construction

Monitoring construction program and preparing submission schedule, monitor work progress at site, plan sub tasks in details Understand and coordinate structural, architectural and M&E works requirement, design temporary works requirement and resolve drawing discrepancies

Quantity Surveyor

•

•

Responsible for the preparation of tender submission, handling progress claim and progress payment, VO and finalization of  accounts Liase and establish report rapport with consultant, quantity surveyors, architect and contractor on certification of claims for payment

4.2

Customer Focus Hatimuda Sdn. Bhd. (Main Contractor) requirements shall be reviewed to determine its prospective status and as far as possible shall be fulfilled with the aim of enhancing Customer satisfaction.  This being done via Customer complains and Request for Information.

4.3

Company Quality Policy Established and attached with this PQP as Appendix 3.

4.4

Planning Planning of this Quality System is via preparation of quality documents as shown in part 3.2

4.5

Responsibility, Authority and Communication  They have been addressed in part 4.1 and Appendix 2

Management Representative -  The Quality Inspector has been appointed by the Top Management to perform the additional duty as Quality Management Representative to oversee the overall performance of the quality management system documented for implementation on this project. He is authorized to carry out liaison with external parties, particularly those applicable local authorities to resolve matters relating to the quality management system. Internal Communication - Internal communication related to quality management system is carried out via the following channels:•

•

•

Mandatory induction training to be provided by the QA/QC engineer to all management staff to include authorized representative of Suppliers. The objective of this induction training is to ensure essential information related to Quality Management System is understood and its implementation requirements. Monthly QA/QC Meeting chaired by the QA/QC engineer to discuss matters related to quality management system implementation and to find resolution. Consistent quality surveillance by Quality Inspectors throughout the work site to detect possible future non-

compliance or non-conformance and to provide on-the-spot preventive advice accordingly.

4.6

•

Issuance of QA Memo by the Quality Inspectors

•

Issuance of CAR or NCR as necessary by the Quality Inspector

Management Review

 The Project Management has programmed to carry out Management Review at every 6 months interval to review the status and adequacy of the Quality Management System by the Top Management to include the Project Director, Senior Staff and Quality Inspector. They shall review the quality system for this project to determine the continued suitability and effectiveness of the system in meeting the specific requirements of the Project. Should it be necessary, following this review to expand or modify the Project Quality Plan and any other alterations shall be distributed to all register Project Quality Plan Holders.

Management Review shall be carried out guided by the Company Quality Procedures as high-lighted in the Manual.

5.0

Resource Management Human resources needed for the project are adequately trained, qualified and competent to perform the task entrusted.

Adequate quantity and type of construction equipment shall be mobilized for construction activities. The list of heavy equipment needed for the project shall be identified and recorded.

 The MC will set up a Project Site Office (if the need arises) and equipped with appropriate staffing and office facilities to include fax and phone as well as computers for use by the Project Management Team personnel. Other temporary infrastructure such as access roads, lay-down area, sanitary, drainage, utility, security and others are taken into consideration for incorporation as Site facilities.

6.0

Product Realization

6.1

Planning of Product Realization Product (Project) realization is planned and documented for implementation in accordance with the quality documents established in part 3.2 of this PQP. Contractual and specific requirements, as far as practical and possible, shall be documented as Project Specific for implementation. Quality Records in the form of either Project Stand Forms of Project Quality Control Forms shall be raised as quality records to demonstrate compliance or conformity to specific requirements.

6.2

Customer (Client) related Process  The Project Management team shall continually review the contract documents to determine the requirement specified by the Client throughout the contracted period. The determination shall be done in conjunction with the requirements of the applicable local authority as well as other related factors to ensure product conformity. If any ambiguous, conflicting or uncertain issue is detected, it shall be done in accordance with established process such as Correspondence Procedure, Request for Information or Site Design Amendment respectively.

6.3

Purchasing Purchasing information related to material, product, equipment plant intended to form part of the work are determined via Company Standard Process, Purchasing Technical Specification (PTS). Within the PTS, details such as Customer verification at manufacturer’s premises, types of tests to be carried out, inspection records to be provided, and others are defined in accordance with the contract requirements.

Suppliers are evaluated via a Supplier Registration process and accepted Suppliers are placed under as Approved Supplier List. The Supplier shall be issued with the PTS as well as relevant documents for acceptance review prior to issuance of Purchase Order. All material, product, equipment, plant intended to form part of the work upon delivery are subjected for a Material Incoming Inspection.

Supplier / Subcontractor selected by the Company shall be submitted to the Client’s Representative for information or approval as appropriate.

6.4

Production and Servicing Provision Production provision shall be in accordance with appropriate quality system documents. Servicing provision shall be in accordance with details addressed in Servicing and Maintenance Plan. Qualified and experience Supervisors / Engineers from the Production  Team are authorized to instruct changes to work in progress to ensure product conformity. They are responsible to certify works / product conformity via verification and validation process as specified in the Inspection and Test plans prior to releasing the work / product to next stage of process. Quality Inspectors shall carry out continuous quality surveillance at various work area to detect possible future non-compliance (to documented procedures) or non-conformance (to product specific requirements). The Quality Inspectors shall issue QA Memo to the responsible parties to high light issues related to quality management system implementation and product conformity. Internal Quality Audit program shall also be implemented to cover all establishments within the Project Organization to verify that the documented quality management system is being implemented and the results are effective as well as to determine revisions needed to further improve the QMS. A Project Specific Process for Product Identification and Traceability if  determined necessary shall be prepared incorporating all specified requirements for implementation. Product identification for nonconforming product / work is in accordance with Control of Nonconforming Product. Product identification and traceability for release and hand over is in accordance with Inspection and Test Status.

6.5

Control of Monitoring and Measuring Devices. Monitoring and measuring devices are precision equipment or tool used during Inspection and Test activities to obtain accurate data.  The management and control of monitoring and measuring devices are in accordance with the Company’s procedures.

7.0

Measurement, Analysis and Improvement

7.1

General  The Company adopts the following process to ensure product conformity and quality management system compliance as well as improvement to the documented quality management system. •

•

•

•

•

•

7.2

Product conformity via verifications and validations by respective authorized parties in accordance with agreed Inspection and Test Plan. Issuance of Quality Records to demonstrate conformity / conformance to specified requirements. Continuous quality surveillance by independent Quality Inspectors and use of QA Memo to resolve minor deviations or anticipated non-conformity or non-compliance. Issuance of Corrective / Preventive Action or Non-conforming Report by the Quality Inspector and its follow up actions. Regular Internal Quality Audits and its follow up actions.  Yearly Management Review of quality management system to determine its effectiveness and, if necessary, to revise quality policy and objectives for further improvement to enhance Customer satisfaction.

Monitoring and Measurement

A

Inspection and Test Plans  The main aspects of ensuring product conforming to specified requirements involve the establishment of a coordinated method to carry out inspection and testing verification activities. The pre-planning of these activities will involve

preparation of detailed Inspection and Test Plans for required work elements and to include the following activities: •

Method statement and Material Approval references

•

Who inspects, witnesses, verifies, approves and tests.

•

 The frequency of verification.

•

Designated Hold and Witness Plan

•

Specification reference to the activity.

•

 The acceptance criteria applied

•

 The Quality Records resulting.

Verification of the correctness of the work comes from competent personnel of the Production Team (could be a Subcontractor), Quality Inspectors or Engineers as appropriate of the Company. Records of inspection and test shall be maintained and the content shall provide evidence that; •

Works have been subjected to inspection

•

Works are in conformance to the specific requirements.

 The Main Contractor or his authorized representative shall be invited to witness any testing accordingly as per the Inspection and Test Plan. Unless specified in applicable Specifications, Codes or Standards, the acceptable standard of workmanship providing the benchmarking of quality shall be in accordance with the sample pre-verified by the Main Contactor’s authorized representative. Identification and reporting of defective or non-conforming works shall be reported via Non Conformance Report procedure.  The MC shall have the overall responsibility for the correctness of the work and the management and implementation of the Quality Management System. The Subcontractors performing the work will give additional input into the system. The MC shall make up deficiencies in the Sub-contactors’ systems.

B.

Analysis of Data  The QA/QC engineer is responsible to the management and enforcement of the implementation of the above stated ITP

and other processes. He shall analyze the results recorded in the respective quality records generated and tables the findings to Management Review for deliberation and consideration for QMS improvement revision.  To ensure effective implementation of documented quality management system, the Quality Inspector is responsible to manage and conduct regular Internal Quality Audits to cover all establishments within the Project Organization, in particular to element considered to be weak through analysis of quality records.

7.3

Control of Non-conforming Product

Company Quality Procedure set out the primary requirements to be met in handling non-conforming product. A Project Specific Process for control of non-conforming product shall be prepared for implementation of determined necessary, Within the Project Specific Process (PSP), the following details must be defined to meet specified requirements:7.3.1 The unique identification of non-conforming product. 7.3.2 The segregation, control and security system imposed to prevent accidental use or delivery. 7.3.3 The defined person who authorized to release non-conforming product in emergency situation. 7.3.4 The defined persons / parties who authorized to its use, release or acceptance under concession. 7.3.5 The necessary follow up investigation and action taken to prevent similar NCR from happening. As stated in 7.2 above, the QA/QC engineer may delegate a portion of  responsibility to appropriate responsible person to carry out specific analysis to ensure data obtained shall provide information relating to; •

 The Status of Customer satisfaction.

•

 The product is in conformance to specified requirements.

•

•

7.4

 The trends of happenings and to determine possible preventive action, and finally  The performance of the Supplier.

Improvement

 The Main Contractor operates a combined procedure called Corrective / Preventive Action Request (CAR) to ensure continual improvement to the documented quality management system and product conformity.

Whenever a non-compliance or non-conformity is discovered, a CAR is issued to the responsible party to conduct investigation and to determine the very root cause. The investigation must be conclusive with recommendation of preventive action to be taken to eliminate the cause in order to prevent recurrence. A follow up action also initiated to ensure the agreed preventive actions are implemented and the results are determined effective.