PP1 - Feesdback

November 1, 2018 | Author: Gusti Ryan Calderon | Category: Point Of Sale, Mail, Malaysia, Email, Service Industries
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Description

Pos PP1

CUSTOMER FEEDBACK FORM Office Feedback Ref no Date/ Time Type of feedback

Inquiry

Request

Complaint

Channel

Walk in

Telephone

Fax/ email/ mail

: : :

Suggestion

Customer/Sender Name

Recipient Name

Address

Address

MyKad/Passport

MyKad/Passport

Contact No

Contact No

Email

Email

Claims

Information feedback

Type of service

Mail

Parcel

Registered

Pos Ekspres

PosLaju

Others

Counter Please specify:

Item Reference No: Details of feedback: (Kindly provide the contents of the item)

Customer’s signature

:

Attended by (Name & Staff no.)

:

( Note Note - If the goods are delivered by Register, Parcel or Poslaju services, please attach receipt of posting, along with this feedback form.) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Customer’s copy

Feedback ref no:

Office Chop / Date

Your feedback is valuable for us to improve our service Any inquiries, kindly contact the Customer Care Department, Level 6, Pos Malaysia Bhd, Dayabumi Complex, 50670, Kuala Lumpur or email us at [email protected] or contact Posline 1 300 300 300

Pos PP1 (back ) L Lost

Damaged

Others Please specify:

Cancellation of posting **

Date of posting Posted at (state/country of origin)

To: (receiving country)

Postage rate paid

Item weight

Contents

Bank account holder

Destination postcode

Bank account number

Amount to be claimed (RM)

Name of Bank

Is your item insured?

Yes

No

If yes, please state sum insured (RM):

For claim purposes, please attach consignment notes, copy of MyKad/Passport and related invoices as references. I understand and agree with the terms and conditions of Pos Malaysia. Pos Malaysia has the right to reject any claims not in accordance with the stipulated terms and conditions. The decisions made b y Pos Malaysia are deemed final. * Only the Sender is allowed to make claims. However should the Receiver wish to make any claims, additional supporting documentations are needed i.e. copy of the Sender Mykad / Passport and a letter of authorization from the sender. **Postage rate will not be refundable for cancelled posting if the request is made after the posting date.

Date:

Customer’s signature:

( ) -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Brief description by Operation Office:

Signature:

Date: (

Mel Delivery Office/PPL:

)

For office use only

PR (RTS)

PR (D)

Claims processed Action by:

DMG

Lost (P)

Lost (T)

Others:

Claims rejected: claims made after 30 days from the date of posting Pos Malaysia

Insurance

Pos Malaysia liability:

Insurance liability:

Comment:

Comment:

Date: CLAIMABLE AMOUNT (RM)

THANK YOU FOR YOUR FEEDBACK 

Date:

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