Pos PP1
CUSTOMER FEEDBACK FORM Office Feedback Ref no Date/ Time Type of feedback
Inquiry
Request
Complaint
Channel
Walk in
Telephone
Fax/ email/ mail
: : :
Suggestion
Customer/Sender Name
Recipient Name
Address
Address
MyKad/Passport
MyKad/Passport
Contact No
Contact No
Email
Email
Claims
Information feedback
Type of service
Mail
Parcel
Registered
Pos Ekspres
PosLaju
Others
Counter Please specify:
Item Reference No: Details of feedback: (Kindly provide the contents of the item)
Customer’s signature
:
Attended by (Name & Staff no.)
:
( Note Note - If the goods are delivered by Register, Parcel or Poslaju services, please attach receipt of posting, along with this feedback form.) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Customer’s copy
Feedback ref no:
Office Chop / Date
Your feedback is valuable for us to improve our service Any inquiries, kindly contact the Customer Care Department, Level 6, Pos Malaysia Bhd, Dayabumi Complex, 50670, Kuala Lumpur or email us at
[email protected] or contact Posline 1 300 300 300
Pos PP1 (back ) L Lost
Damaged
Others Please specify:
Cancellation of posting **
Date of posting Posted at (state/country of origin)
To: (receiving country)
Postage rate paid
Item weight
Contents
Bank account holder
Destination postcode
Bank account number
Amount to be claimed (RM)
Name of Bank
Is your item insured?
Yes
No
If yes, please state sum insured (RM):
For claim purposes, please attach consignment notes, copy of MyKad/Passport and related invoices as references. I understand and agree with the terms and conditions of Pos Malaysia. Pos Malaysia has the right to reject any claims not in accordance with the stipulated terms and conditions. The decisions made b y Pos Malaysia are deemed final. * Only the Sender is allowed to make claims. However should the Receiver wish to make any claims, additional supporting documentations are needed i.e. copy of the Sender Mykad / Passport and a letter of authorization from the sender. **Postage rate will not be refundable for cancelled posting if the request is made after the posting date.
Date:
Customer’s signature:
( ) -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Brief description by Operation Office:
Signature:
Date: (
Mel Delivery Office/PPL:
)
For office use only
PR (RTS)
PR (D)
Claims processed Action by:
DMG
Lost (P)
Lost (T)
Others:
Claims rejected: claims made after 30 days from the date of posting Pos Malaysia
Insurance
Pos Malaysia liability:
Insurance liability:
Comment:
Comment:
Date: CLAIMABLE AMOUNT (RM)
THANK YOU FOR YOUR FEEDBACK
Date:
