Porject Manager; Logistic Specialist; Operations Manager; Logist

KEVIN W. DEAN 3207 Johnson Court | Lanham, MD 20706 | (301) 773-1760 (h) | (301) 509-5543 (c) | [email protected] PROJECT & OPERATIONS MANAGEMENT PROFESSIONAL Astute, analytical and insightful project management professional with an exempl ary track record of accomplishments and experience executing targeted business a nalysis, performing thorough project planning, and guiding projects through all stages of the development life cycle with results-driven execution. Comprehensiv e knowledge of logistical policies, procedures, processes and techniques require d to define objectives, conduct research, analyze findings, and provide recommen ded solutions for a targeted process or event. QUALIFICATIONS SUMMARY PROJECT MANAGEMENT | OPERATIONS | LOGISTICS SUPPORT SERVICES | RESOURCE ALLOCATI ON PLANNING & SCHEDULING | REGULATORY COMPLIANCE | PROCESS DEVELOPMENT DATA REPORTING & ANALYSIS | PAYROLL * Demonstrated ability to affect business operations by influencing decisions th rough advice, counsel, and facilitating services to others throughout the organi zation. * Leadership roles in the coordination of team member activities, project manage ment and design direction, problem solving, and customer interface with responsi bility for managing all project development activities including assurance to ti ming milestones, costs and budgets, and quality targets. * Effective team leader and mentor with progressive growth and experience in uti lizing and defining strategic direction to identify and effectively implement so lutions that meet or exceed customer requirements. * Confident, effective leader with strong influencing skills and the ability to mentor top-performing, customer-focused teams. * Technical proficiencies include Microsoft Windows and Microsoft Office Suite. * Current security clearance level Top Secret Security Clearance Investigation. PROFESSIONAL EXPERIENCE QUALITY SUPPORT, INC., Landover, MD |1996 -Present Quality Support, Inc. is a program and project management consultant firm operat ing as a Service Disabled Veteran-Owned Small Business. Project Manager, Defense Intelligence Agency (DIA) (2004-Present) Provide operational leadership and direction over the day-to-day logistics and a dministrative functions directly related to the support and execution of the Age ncy's directives and missions. Lead and manage a team of couriers, drivers, and administrative professionals with direct responsibility for the planning, coordi nation, and execution of transportation requests for the delivery of highly visi ble and time sensitive passports and visa documentation for DIA civilian and mil itary personnel and for the Congressional and Public Affairs division of DIA. Co ordinate, maintain and schedule mandatory security training and debriefing for s taff. * Serve as subject matter expert, advising senior level management and military and government civilians in matters pertaining to passport and visa logistics an d the preparation of required documentation. * Efficiently plan, allocate, and manage daily resources, utilizing authoritativ e skills and capacity to drive operational and resource efficiency that meet bot h the team's and unit's goals and objectives.

* Passport Agent for the Travel and Transportation Office, leveraging knowledge and understanding of passport, visa, and travel requirements to provide advice a nd guidance to agency travelers and contractors on their missions to Afghanistan , Qatar, and Iraq. * Responsible for the completion of visa sponsorship letters required to sustain a large network of agency contractors, civilians, and military personnel suppor ting DIA mission objectives, facilitating communication and collaboration betwee n DIA, the Department of State's Special Issuance Agency, and Foreign Embassies. Notable accomplishments: * Received several letters of appreciation from Contract Office Representative f or professional, competent and invaluable service to the DIA Travel Office. * Recognized for continued professional, competent and invaluable service throug h the receipt of letters of appreciation Congressional and Public Affairs divisi on of the Defense Intelligence Agency. Cluster Events Manager, Corporation for National Service (2001-2004) Provided oversight and support in the maintenance, reporting, and tracking of re cruiting activities of the five AmeriCorps clusters located throughout the Unite d States, responsible for the compilation and reporting of national database inf ormation utilized for the statistical review of AmeriCorps's Vista Outreach Repr esentatives as mandated by Congressional oversight. Prepared and disseminated mo nthly financial reports, detailing recruiting activities, events, expenditures, and the payment history of all five AmeriCorps clusters. * Administrative management responsibility for the processing of bi-weekly payme nts for AmeriCorps Outreach Representatives and Specialists and for the accurate tracking of earnings of new AmeriCorps recruits. * Liaised with internal and external parties in facilitating communication and i n the distribution of literature and information regarding concerning AmeriCorps VISTA products, worldwide locations, financial awards, requirements, and eligib ility for educational vouchers. * Facilitated collaborative efforts with the database administrator in ensuring the integrity of database records and information during the annual 'Call to Upd ate/Modify AmeriCorps' service information initiative. Technical Assistant, Quality Support Headquarters (2001-2004) Complete responsibility for the installation, modification, and maintenance of c ompany networks, computers, and peripherals, providing technical support and tro ubleshooting expertise to corporate headquarters staff to maintain minimal downt ime in workflow due to system and technical issues. Performed system administrat ive functions including profile restoration, email management, computer settings , and user information for all workstations. Accountable for managing inventory control functions including the maintenance of a database of computer hardware a nd software licenses. * Instrumental contributor in the writing, development, editing, and preparation of multiple contract proposal segments. CAREER NOTE Additional roles held at Quality Support, Inc. include: 1999-2001 Conference Support Specialist (Agency for Healthcare, Research, & Quality) Courier (Defense Intelligence Agency) Mail Specialist (Agency for Healthcare, Research, & Quality) Customer Support Specialist (Department of Housing & Urban Development

1997-1999 Warehouse Specialist (Corporation for National Service) 1996 Database Administrator/Data Operator (Biospherics Incorporated) EDUCATION & PROFESSIONAL DEVELOPMENT UNIVERSITY OF MARYLAND, College Park, MD Bachelor of Arts, Radio/Television/Film Certificate of Completion, Writing for Mass Media AMERICAN UNIVERSITY, Washington, DC Undergraduate Coursework in Broadcast Communication PROFESSIONAL TRAINING U.S. Department of State, Special Issuance Agency Certificate of Completion, Passport Procedures for Military Acceptance Agents New Horizon Computer Learning Center * Certificate of Completion, Microsoft Appl ications