PNB &SBI 10-09-2009

Study the Customer Preferences Towards ATM services of PNB and SBI

EXECUTIVE SUMMARY

Punjab National Bank is the largest nationalized bank in India while its direct competitors are State Bank of India, India, Bank of Baroda, Central Bank etc. whereas it is also competing competing with other   private banks like ICICI Bank, HDFC Bank, and Standard Chartered Bank etc.

Punjab National Bank to compete in services with other banks has introduced many services for  its customers. This report includes information about ATM services provided by Punjab National Bank in comparison with State Bank of India.

In India ATM is still a new technology. With the emergence of private sector Banks like ICICI Bank, IDBI Bank, HDFC Bank etc. The number of ATM centers has increased increased tremendous tremendously. ly. There are presently all types of Banks offering ATM services. For example State Bank of India (a Public Sector Bank), ICICI Bank (a Private Bank), Citibank (A Foreign Bank), Greater  Bombay Bombay CO-OP CO-OP Bank Bank (a co-op co-op Bank). Bank).The The Banks Banks are offeri offering ng variou variouss servic services es like like Cash Cash withdrawal, fund transfer, Balance enquiry etc. The Banks have tie-ups in between them for  sharin sharing g of their their servic services es this this may be bilate bilateral ral or multil multilate ateral ral by way of consor consortiu tium m like like SWADHAN. The report includes a brief description of company profile of both the banks i.e. is PNB and SBI and then with help of questionnaire the comparison has been done of the ATM services provided  by both the banks.

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